It's always a pleasure to welcome a new or returning member who loves crystal as much as we do.
The standard delivery time is 4-6 weeks from sign up date, you should receive your parcel shortly.

You may renew your SCS membership online by following these few easy steps: 

- Go to https://www.swarovski.com/scs/configurator/renew/
- Select the renewal membership type
- Enter your login if you are a member of the Swarovski Crystal Society (SCS) and you have an Online User Account 
- Select “Already a member” and enter your SCS membership information if you are a member of SCS without an Online User Account.
- Proceed with the payment

You will receive an email confirming your renewal. 

The SCS membership can be renewed at any authorized Swarovski retailers.

The list of retailers is available on store-finder. Please enter your town or postcode, then choose “SCS Member Products” to narrow the search to Swarovski Crystal Society retailers.

SCS members are only allowed to purchase one limited-edition item.

If you have already purchased the limited edition item online or in store, it is not possible to purchase an additional one, even if it is for a gift.

If you are trying to order the limited edition online, only one item can be added to the shopping bag.

An SCS membership cannot be renewed online if it expired more than 3 months ago.

We would kindly ask you to visit a Swarovski Store, in order to proceed with the renewal. 

A list of authorized Swarovski retailers in your area can be found on our website under the following link:  www.swarovski.com/store-finder/?features=scs. 

The list of retailers is available on SWAROVSKI.COM/store-finder. Simply choose your country of residence and you will find a list of all retailers; you may narrow down your search by entering the name of your place of residence or a larger town in your area. Filter on “SCS” to narrow the search to Swarovski Crystal Society retailers.

You can join for either 1 or 3 years. We encourage you to sign up for 3 years as there are cost savings. Go to Join/Renew (or make link) to check the membership fees for your country.

Payment modes for the membership fee depends on your country of residence. By visiting your local SCS retailers you may pay by cash or by any other payment mode accepted at the point of sale. If you decide to join or renew online, we only accept payment by credit card.
In a few countries, direct debit Credit card via the telephone is possible, Spain, UK, Australia, Canada, UK and USA. This is only possible via Customer Service.
 

A fixed-term membership automatically expires after the membership term, either 1 year or 3 years unless the mem­ber extends its respective membership.

For a fixed-term membership, Swarovski will contact the member before the end of the membership term, by means of the contact information provided by the member, and usually first by email if the member has a valid email address, then by post. Generally, the email would be sent around 60 days before the end of the membership term. The reminder by post would be sent 30 days before if no renewal has yet been done.
The SCS member is granted an adequate grace period (generally 3 months) after the end date of the membership term to renew the membership.
 

Medlemskap börjar alltid den första dagen i månaden efter registreringen. Om registreringen sker den första i månaden räknas det faktiska registreringsdatumet som startdatum för medlemskapet. Oavsett när SCS-medlemskapet officiellt börjar, om betalning har mottagits, är medlemmen berättigad att köpa SCS exklusiva produkter och kan få medlemsgåvan i butik (när den är tillgänglig).
En förnyelseperiod börjar dagen efter slutdatumet för den föregående medlemskapsperioden.
SCS-medlemskap kan förnyas hos alla auktoriserade Swarovski-återförsäljare, online på Swarovski.com/scs (om en onlinebutik finns tillgänglig), via telefon med en kundtjänstagent i endast vissa länder (se ovan) eller med hjälp av förnyelseformuläret som ingår i påminnelsebrevet som skickas med posten.
 

Kontakta din lokala kundtjänst. Kontaktuppgifterna per land finns på baksidan av Swarovski Magazine.

請造訪SWAROVSKI.COM/scs；若您還沒有線上帳戶，請建立線上帳戶。在線上帳戶內，您可以補上任何缺少的個人資料，或是更新現有的個人資料。或者，請聯絡您當地的客服中心。在 Swarovski 雜誌的背面，可找到各國家/地區客服中心的聯絡方式。

會員訂閱 Swarovski 電子報後，會收到關於 SCS 會員獨享優惠、驚喜福利與產品的最新資訊。這些電子報的寄信人會顯示為 SCS。SCS 會員還會收到 SCS 活動的電子郵件邀請函。 
他們還會透過 Swarovski 電子報，收到各種 Swarovski 促銷活動，例如預售活動、特賣活動等。 
Swarovski 電子報還會宣傳 Swarovski的新品與新系列。這些內容會依據會員對內飾的興趣進行個人化和分類（若會員偏好如此，但會依據會員消費最多的類別，並納入一些跨類別促銷活動）。
 

只要提供您的電子郵件地址，我們就會向您傳送您在 SCS 忠誠計劃的相關通知，例如歡迎電子郵件、提醒續期的電子郵件以及歡迎回來電子郵件。
您必須訂閱電子報，我們才能寄特別優惠和驚喜優惠給您。
您可以在加入或續期 SCS 會員資格時，勾選 SCS 申請表中的相關方塊來訂閱 Swarovski 電子報。另外，請確定您提供的是有效的電子郵件地址。無論如何，您一律可以聯絡當地客服來訂閱 Swarovski 電子報。
 

您的年度會員包內有以下內容物：

•     附有會員卡的個人化信函
•     您的年度會員贈品
•     給水晶同好的新品手冊，包括會員獨享的年度 SCS 系列
•     當您在成為會員的時間滿其中一個年數時續期，SCS 週年禮券會隨您的續期包寄出

對於新加入以及續期的會員，會員包通常會是在會員註冊的隔月第一天寄出。若會員是在月尾註冊，則會員包會是在隔月中旬寄出。因此，您預計大概會在 4 到 6 週後收到會員包。
對於 3 年期會員（3年期會員的第二年和第三年），會員包會在當年的前幾個月寄出，好讓 SCS 會員享受年度贈品，同時一窺年初的 Crystal Lovers 與 SCS 新品。

 

請 SCS 會員關注 Swarovski 基金會的全球慈善活動。

身為 SCS 會員，您可能會受邀參加 SCS 線上直播，或受邀參加當地門市的活動。

很遺憾得知您想要取消會員資格。建議您填寫聯絡表來聯絡客服團隊。我們的客服專員將很樂意協助您。 

我們通常會提供1種優惠券給 SCS 會員。當您成為 SCS 會員滿 2 年、5年、10年、15年、20年、25年、30年、35年等依此類推，您就會收到週年優惠券。優惠券會附在您下一次的會員包內。 

Our SCS VIP members receive a gold card. The tiering is done based on a calculation that is looking at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a gold card soon. 

Our SCS VIP members receive a special yearly loyalty gift. The tiering is done based on a calculation that is looking at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a special gift soon. 

Your membership gift will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you are still missing your gift, we advise you to contact the Customer Services team over the contact form. Our agents will be happy to check this for you. 

Your membership card will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you are still missing your card, we advise you to contact the Customer Services team over the contact form. Our agents will be happy to check this for you. 

If your card doesn’t reflect the original joining date but a rather recent date, this is usually due to a gap in your membership. SCS members keep the original membership start date by making sure they renew their membership in time. Please note that our grace period is 3 months. If the membership is not renewed within these 3 months, the member since date will be recalculated and will reflect the date when you have renewed your membership (after the grace period). If you have experienced this issue, please contact Customer Services using the contact form. Our agents will be happy to check if there is a solution for your issue. 

If there is no SCS retailer nearby, the fastest way to renew your membership is by visiting www.swarovski.com/SCS.
Another option is renewal over the phone, which is available in certain countries: Spain, UK, Australia, Canada, the Caribbean and USA. If you are situated in one of these countries, please contact Customer Services.