Returns & Exchange
How do I return my online order?
You may return ordered items up to 14 days after their receipt (with the exception of Gift Cards and customised products).
Return your order as follows:
Step 1:
To register your return, please go to https://tracker.arvatoscm.com.tr/ to get your return label / QR Code.
Step 2:
Follow the instructions to complete the return registration and receive your unique QR code or return label.
Step 3:
Pack the item(s) to be returned in the original carton using the original packaging materials.
Step 4:
Return the parcel according to the instructions of your chosen return carrier.
Step 5:
Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.
NOTE:
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
Can I exchange my purchase?
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.
Can I return sale items?
Bundle and set return
For bundle-promotional sets, where you enjoy a promotion or discount because of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
Can I return sale items?
Our Returns policy covers all items including sale items. If the purchase is part of bundle promotional set click here for more information.
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Title:Swarovski Products
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