Standard Delivery - Janio
Orders placed from Monday to Friday by 07:00 THA Thailand time will be processed and shipped the following business days. Orders placed on weekends and public holidays will be processed and shipped two business days later.

Standard Cost: 150 THB 
Free standard shipping over: 3670 THB 
Bangkok: 2-3 Business days after processing and shipping.
Outer Metro: 4-5 Business days after processing and shipping.

Express Delivery - Janio
Orders placed from Monday to Friday by 12:00pm THA Thailand time will be processed and shipped the same business days.
Orders placed on weekends and public holidays will be processed and shipped the next business day.

Express Cost: 300 THB 
Bangkok: 1-2 Business days after processing and shipping.
Outer Metro: 2-3 Business days after processing and shipping.

No deliveries are made on weekends or public holidays.

Items remain the property of Swarovski until receipt of final payment.

When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.

We do not ship orders on public holidays therefore deliveries may take longer than expected during these periods.

It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.

Delivery to another country/region is not possible. Please place the order in the online shop of the country/region where the parcel is being delivered to.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.

Veuillez consulter l’e-mail de confirmation d’expédition pour suivre votre colis
Si le suivi indique que votre colis a été livré, veuillez vérifier si quelqu’un d’autre à votre adresse l’a accepté, ou si votre colis a été déposé chez un voisin.
Si ce n’est pas le cas, veuillez rechercher un avis de tentative de livraison : vous le trouverez peut-être dans votre boîte aux lettres.
Si vous ne parvenez pas à localiser votre colis, veuillez contacter le Service Clientèle, en prenant soin d’avoir vos numéros de commande et de suivi à portée de main.