Shipping
Shipping Terms & Conditions
Standard Delivery - GLS
Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the same business day.
Standard delivery time: 2-3 business days after processing and shipping
Standard shipping cost: EUR 6.95
Free standard shipping over: EUR 99
Express Delivery - FedEx
Orders placed from Monday to Friday by 14:30 CET will be processed and shipped the same business day.
Express delivery time: 1-2 business days after processing and shipping
Express shipping cost: EUR 17.50
Orders placed on weekends and national holidays will be processed and shipped the following business day.
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
標準快遞 - SF Express
從星期一到星期五早上 10:00 所下的訂單會在該工作天處理與出貨。
標準快遞時間:在處理和出貨後 2-4 個工作天
台北、台中、台南、桃園和高雄:2-4 個工作天
台灣其他地區:3-4 個工作天
標準快遞成本:100 台幣
免費標準運送:3,300 台幣
從週末和國定假日所下的訂單會在下二個工作天處理與出貨。
Swarovski 無法將商品運送到郵政信箱或陸軍/海軍地址。在收到最後款項前,商品仍屬 Swarovski 財產。
在最後通知的快遞日期前完成訂購,則運送的物品通常能按時送出。快遞可能會因為我們的合作夥伴發生不可預見的違規行為而延遲。在這類情況下,Swarovski 不承擔任何責任。
我們不會在國定假日時將訂單出貨或預約送貨,因此在假日期間的運送時間可能會比預期時間長。
Crystal Myriad、Licensed-in 和 Creators Lab 產品在購買時即附贈貼心優質運送服務,請注意,最多可能需要兩週的時間才會將包裹送出,且出貨時會透過電子郵件通知您。
Regions exempt from delivery
什麼是按期送貨?
我可以更改配送地址嗎?
包裹一旦在途中,則不一定能夠更改配送地址或配送日期。您可運用我們配送夥伴的網站,讓您以最適合的方式安排配送您的包裹。
是否能把產品運到另一個國家/地區?
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Where is my parcel?
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbor.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact Customer Care, please have your order number and tracking number to hand.