Customer service Japan
Opening hours: Mon - Fri 09:30 - 17:30
Phone:
聯絡
1
種別
より良いサポートを提供するために、トピックをお選びください。
$(this).closest('#contactTopicFormConfigWrapper').find('.js-contactTopicFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactTopicFormDefinition_contactTopic]': {
trigger: 'change',
validators: {
notEmpty: {
message: '請選擇您的主題／題目',
message_en: '請選擇您的主題／題目'
}
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'ShortContactTopic';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactTopicFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
2
Subject
Select one of the following subjects
$(this).closest('#contactSubjectFormConfigWrapper').find('.js-contactSubjectFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactSubjectFormDefinition_contactSubject]': {
trigger: 'change',
validators: {
notEmpty: {
message: '請選擇您的主題／題目',
message_en: '請選擇您的主題／題目'
}
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'ShortContactSubject';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactSubjectFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
$(this).closest('#contactSubjectOtherFormConfigWrapper').find('.js-contactSubjectOtherFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactSubjectOtherFormDefinition_contactSubjectTxt]': {
trigger: 'keyup',
validators: {
notEmpty: {
message: '請輸入您的主旨',
message_en: '請輸入您的主旨'
},
stringLength: {
message: '此欄位的字母數必需介於 0 和 40',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'contactSubjectOther';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactSubjectOtherFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
{"didYouKnowLabel":"您知道嗎：","product-size":["ぴったりのサイズを知るには、サイズガイドをご利用ください。","詳細については、<a href="/s-swarovski-ring-size/" target="_blank" rel="noopener noreferrer">サイズガイド</a>をご覧ください。"],"product-availability":["店舗の在庫を確認するには、以下の手順に従ってください: <br/>1.オンラインショップで商品詳細ページを開きます。 <br/>2.商品詳細ページで「住所への配送」の下にある「ストアで見る」を選択し、「クリック & コレクト: 在庫状況を確認する」をクリックします。 <br/>3.現在位置または希望の都市名を入力し、利用可能なオプションを確認してください。","詳細については、<a href="/s-faq-order/?accordionID=CC-Overview_AE-product_availibility" target="_blank" rel="noopener noreferrer">よくある質問</a>をご覧ください。"],"product-colors":["商品リストページのカラーでフィルターをかけるか、商品詳細ページでカラーバリエーションを確認して、完璧な組み合わせを見つけてください。"],"promotion-info":["スワロフスキーは年間を通じてプロモーションを実施しています。最新情報を入手するには、ニュースレターの登録をお勧めします。"],"promotion-extension":["当社のプロモーションには常に有効期限が設定されており、終了日を過ぎると割引クーポンコードは自動的に無効になるか、標準価格に戻ります。 プロモーション開始前のご注文にプロモーション内容を適用することはできません。"],"promotion-quality":["プロモーションの利用規約を確認し、選択した商品が条件を満たしていたか、ご注文がプロモーション期間内であったかご確認ください。","詳細については、<a href="/s-faq-order/?accordionID=CC-Overview_AE-purchase_qualify" target="_blank" rel="noopener noreferrer">よくある質問</a>をご覧ください。"],"order-resendOrderConfirmation":["もちろんです。ご注文の最新情報は、<a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">注文状況</a>でご確認いただけます。 注文番号が不明の場合は、ご注文時に使用したメールアドレスをご連絡いただければ、注文確認メールを再送いたします。"],"order-orderStatus":["ご注文状況はこちらで簡単にご確認いただけます <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">ご注文状況</a>。"],"order-cancelEntire":["ご注文完了のお知らせメール受信後、約15分以内であればご注文のキャンセルが可能な場合があります。","詳細については、<a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">よくある質問</a>をご確認ください。"],"order-cancelPartially":["ご注文の一部商品のキャンセルはできませんが、注文完了後15分以内であれば、ご注文自体をキャンセルできる場合があります。","詳細は<a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a>をご覧ください。"],"order-changeBillingAddress":["請求先住所を変更することはできません。"],"order-return":["詳細なガイダンスについては、<a href="/s-faq-return/?accordionID=CC-Overview_AE-how-do-I-return-my-item" target="_blank" rel="noopener noreferrer">よくある質問</a> に記載されている手順をお読みください。"],"order-returnPolicy":["返品ポリシーの詳細については、こちらをクリックしてください <a href="/s-faq-return/?accordionID=CC-Overview_AE-can-I-do-a-return" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-onlineRefundStatus":["返品手続き開始まで約14営業日程かかる場合があります。返品手続き完了後には返品確認のメールが送信されます。クレジットカード会社によって異なりますが、約3～90日程で返金されます。","詳細については、<a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-when-will-I-receive-my-refund" target="_blank" rel="noopener noreferrer">よくある質問</a>をご覧ください。"],"exchange-exchangeProduct":["商品の交換は承っておりません。ご不要な商品は返品ポリシーに従って返品し、ご希望の商品を新たにご注文ください。","詳細については、<a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-purchase" target="_blank" rel="noopener noreferrer">よくある質問</a>をご覧ください。"],"exchange-exchangeInStore":["<a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-product" target="_blank" rel="noopener noreferrer">よくある質問</a> に詳細な情報が記載されています。"],"exchange-exchangeProductFromAnotherCountry":["さまざまな理由により、Swarovski ではグローバルな交換または返金ポリシーはありません。そのため、海外で購入された商品の交換や返金は承ることができません。"],"delivery-tracking":["お送りした、ご注文発送のお知らせメール内に追跡リンクがございます。または、こちらから配送の進捗状況をご確認いただけます: <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">ご注文状況</a>."],"delivery-damagedItem":["大変申し訳ございません。カスタマーサービスへご連絡いただき、配送時の箱および破損した商品の画像をいくつかご提供いただけますでしょうか。解決策を検討いたします。"],"delivery-missingItem":["大変申し訳ございません。配送時の箱が開けられた形跡はありましたでしょうか。 カスタマーサービスへご連絡いただき、配送時の箱の画像をいくつかご提供いただけますでしょうか。調査の上、解決策を提案いたします。"],"delivery-changeAddress":["ご注文品が発送されると、配送先住所を変更することはできません。配送パートナーへ直接ご連絡いただきますようお願いいたします。","詳細については、<a href="/s-faq-shipping/Swarovski-Shipping-FAQs/?accordionID=CC-Overview_AE-delivery_address" target="_blank" rel="noopener noreferrer">よくある質問</a>をご覧ください。"],"delivery-changeCountry":["海外へ配送することはできません。 配送先の国のオンラインショップからご注文ください。 国名が表示されたアイコンをクリックして、配送先の国や言語へご変更いただけます"],"payment-electronicCard":["電子ギフトカードは、チェックアウト時のお支払い画面でご入力ください。 10桁または16桁のカード番号が正しく入力されていることをご確認ください。 クーポンコードを入力しないようご注意ください。","詳細については、こちらをご確認ください [リンク <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-voucher-not-working" target="_blank" rel="noopener noreferrer">FAQ</a>"],"payment-multipleElectronicGiftCards":["To pay with multiple gift cards, please follow the steps to merge gift cards at the payment stage."],"payment-payWith":["To redeem your gift card, please follow these easy steps described in our <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-redeem-gift-card" target="_blank" rel="noopener noreferrer">FAQ</a>"],"payment-rejection":["Please make sure your payment and personal data are consistent.","For more information please check <a href="/s-faq-payment/Swarovski-Payment-FAQs/?accordionID=CC-Purchase-Payment_AE-methods" target="_blank" rel="noopener noreferrer">FAQ</a>"],"website-unableToCheckout":["Please check here before contacting us <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-website-issue" target="_blank" rel="noopener noreferrer">FAQ</a>"],"website-resetPassword":["Please use the "forgot your password" function.","For more information please check here <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ</a>"],"website-unableToLogin":["Please use the "forgot your password" function.","For more information please check here <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ</a>"],"swarovskiclub-unsubscribeNewsletter":["We send two types of emails: newsletters with promotions and collections, and membership updates (rewards, status, or program changes). To unsubscribe from newsletters, click “unsubscribe” at the email’s bottom or update your settings in “My Account” on Swarovski.com. To stop all communications, including rewards, contact Customer Service to close your account."],"swarovskiclub-emailAfterUnsubscribe":["If you’ve unsubscribed from our newsletter but remain a Swarovski Club member, you’ll still receive emails about rewards, tier status, or program changes. To stop these, contact Customer Service to close your account. You may also be subscribed to updates from one of our sub-brands."],"swarovskiclub-voucherNotWorking":["For more details, please visit our FAQ entry on how to link your club membership and use your discount voucher. <a href="/s-faq-club/?accordionID=CC-Membership-Swa-Club_AE-not-use-discount-voucher" target="_blank" rel="noopener noreferrer">FAQ</a>"],"swarovskiclub-extendedVoucher":["Swarovski Club discount vouchers cannot be extended. The validity period is specified in the Terms & Conditions included in the reward email you received."],"swarovskiclub-saleItem":["Swarovski Club discount vouchers cannot be used on sale items. For more details, please refer to the Terms & Conditions in the reward email you received."],"swarovskiclub-birthdayGiftVoucher":["You may collect your gift from your preferred store. If you don't have one, or you aren’t sure which one to visit, you can log in to your account and select a preferred store. Alternatively, you can also use our Store finder to find a store that offers the Swarovski Club. Customers in some markets can redeem their gift online with their next online purchase."],"scsmembership-renewMembership":["To renew your membership, please follow these easy steps described in our <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=SCS-LP_FAQ_AE-how-can-I-renew-membership" target="_blank" rel="noopener noreferrer">FAQ</a>"],"scsmembership-becomeMember":["To become a new member, please follow these easy steps described in our <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=CC-Membership-SCS_AE-how-to-join-renew-online" target="_blank" rel="noopener noreferrer">FAQ</a>"],"scsmembership-membershipArrival":["Membership packages are typically sent 4-6 weeks after sign-up, with new or renewed memberships dispatched on the first day of the following month. For 3-year memberships (2nd and 3rd year), packages are sent early in the year, allowing members to enjoy the annual gift and explore new novelties."],"warranty-itemCoveredByWarrant":["Swarovski provides a full warranty for manufacturing and material defects on products purchased from official stores or authorized retailers.","For details on our warranty policy, see our <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">FAQ</a>"],"warranty-warrantyPolicy":["For a complete overview of our warranty policy, please visit our dedicated <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">FAQ</a> section."],"repair-repairableItem":["To find out, please bring your product and proof of purchase to your nearest Swarovski store for assessment.","You can find your nearest store using our online <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">Store Finder</a>"],"repair-status":["You can easily check the status of your repair here <a href="/s-faq-repairs/Swarovski-Repair-Replacement-FAQs/?accordionID=CheckRepairStatusThemedAccordionEntryComponent" target="_blank" rel="noopener noreferrer">View repair status</a>"],"repair-cost":["Please bring your product and proof of purchase to your nearest Swarovski store for assessment","You can find your nearest store using our online <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">Store Finder</a>"],"repair-visitStore":["You need to visit a store because only authorized stores are equipped to properly assess and repair the product."]}
3
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預估等候時間： 1- 3個工作日
預估等候時間： 2- 5分