To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice per product type below to avoid damage.
How to care for your jewelry
Swarovski jewelry is crafted with care, and it requires special care to retain its magic and brilliance. Find out how to care for and clean your Swarovski jewelry in this simple guide.
How to care for your watch
Swarovski watches are crafted with care, and they require special care to retain their magic and brilliance. Find out how to care for and clean your Swarovski watch in this simple guide.
How to care for your decorations
Swarovski decorations are crafted with care, and they require special care to retain their magic and brilliance. Find out how to care for and clean your Swarovski decorations in this simple guide.
Warranty
Swarovski warranty policy
Prova di acquisto
Conserva la fattura o la ricevuta come prova di acquisto.
Per i prodotti acquistati in negozio, lo scontrino fiscale funge da prova di acquisto e sarà richiesto per eventuali reclami in garanzia.
Conservalo con cura. Per i prodotti acquistati dal negozio online, la ricevuta di consegna funge da garanzia e da certificato per l’ordine online.
In caso di acquisto online, è necessario presentare la fattura o la ricevuta di consegna per effettuare qualsiasi reclamo relativo alla garanzia o simili.
Per i prodotti acquistati in negozio, lo scontrino fiscale funge da prova di acquisto e sarà richiesto per eventuali reclami in garanzia.
Conservalo con cura. Per i prodotti acquistati dal negozio online, la ricevuta di consegna funge da garanzia e da certificato per l’ordine online.
In caso di acquisto online, è necessario presentare la fattura o la ricevuta di consegna per effettuare qualsiasi reclamo relativo alla garanzia o simili.
Cambio internazionale
Per varie ragioni (comprese, a puro titolo esemplificativo e non esaustivo, diverse collezioni di gioielli negli Stati Uniti, in Asia, in Europa e, per la nostra attività Travel Retail, diverse tasse, diverse strutture di prezzo, requisiti legali locali e motivazioni logistiche), Swarovski non dispone di una Politica di cambio o rimborso internazionale. Di conseguenza, non siamo in grado di cambiare, sostituire o rimborsare gli articoli acquistati all’estero.
Replacements & Repairs
Is my item repairable?
Can I post my item directly to the repair centers?
We do not currently offer the possibility to post items for repair directly to our repair centers.
Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.
You can find your nearest store using our online store finder: www.swarovski.com/store-finder/
Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.
You can find your nearest store using our online store finder: www.swarovski.com/store-finder/
Repair policy
Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Swarovski’s technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided. Swarovski will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.