Swarovski Club
Welcome Voucher Terms and Conditions
*Discount Voucher can only be redeemed on swarovski.com (login needed) in the country where the Voucher recipient is a registered member of the Swarovski Club. Discount Voucher is valid for one (1) month from the date of issue and cannot be combined with other offers, discounts or promotions. Discount Voucher is non-transferable, redeemable upon member identification and cannot be redeemed for cash. For the avoidance of doubt, discount voucher can only be used for the product purchase, not for paying gift cards, repair services, delivery costs or membership fees. Discount voucher code must be entered at the shopping bag. Discount Voucher can only be applied to full-priced products and cannot be combined with any other offer or voucher discount. Discount Voucher cannot be applied for the purchase of following: Designer Collections, Myriads Collections, Creators Lab items, Limited Editions, Annual Editions, SCS exclusives, Online exclusives, Discounted products, Swarovski Created Diamonds, Rosenthal Products, Outlet items, Regional Exclusives, Travel Retail, Corporate Gifts and Spare parts. No cash value. All items are subject to availability.
All purchases are subject to the Delivery and Returns Policy. These Terms are additional to Swarovski’s standard terms and conditions, which continue to apply. If there is a conflict between these Terms and Swarovski’s standard terms and conditions, these Terms will take priority to the extent necessary to resolve the conflict.
Will a purchase made when signing up count to my membership tier level?
Please allow 14 days for the purchased item to show as a valid purchase in your Club rewards.
How can I link my Club membership to a new online account?
- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account”
- You will receive an automatic registration confirmation
How can I link my Club membership to an existing online account?
- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"
You will see an invitationto "join now" in the Swarovski Club panel
- Click join now
- Enter your membership number under already a member and click save
Your membership will now be linked to your online account
Still having issues linking your accounts?
Please contact our customer service teams and provide both your email address and Club membership number.
Why have I not received my rewards yet?
Why could I not use the discount voucher for my recent purchase?
- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account"
- You will receive an automatic registration confirmation
Additionally, the discount voucher can only be applied on full priced items. Redemption as part of a sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. For a detailed exclusion list, please refer to the voucher Terms and Conditions.
Why can't I access the members online pre-sale?
To check if your online account is linked to your membership:
- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"
You should see a picture of your membership card and your current tier level in the Swarovski Club panel.
Linking a membership to an online account
If your Club membership was not linked to your Online account, you will see an invitationto "join now" in the Swarovski Club panel
- Click join now
- Enter your membership number under already a member and click save
Your membership will now be linked to your online account
Still having issues linking your accounts?
Please contact our customer service teams and provide both your email address and Club membership number.
I unsubscribed from the newsletter, why am I still receiving email?
If you are still receiving newsletters after unsubscribing, please ensure that the email address you have unsubscribed from is the correct one.
It can take up to 14 days to complete an unsubscripton request in the system and you may receive an already scheduled newsletter in the meantime.
If you continue to receive newsletters after 14 days and the email address is correct, please contact our customer service team and provide us with a copy of the most recently received newsletter.
Membership Emails
If you are a Swarovski Club or SCS member, you will still receive certain reminders, birthday messages, T&C updates and other emails.
If you would also like to stop receiving membership emails, then you will need to cancel your membership. To do this, please contact our customer service team.
What is the Swarovski Club?
The Swarovski Club is a free loyalty program open to all customers. We value your trust in us and want to show our gratitude by rewarding you for the purchases you make with Swarovski. Swarovski Club members are entitled to receive exclusive benefits (normally communicated via email) including:
- Fashion news from Swarovski’s trend and style experts
- Birthday voucher
- Early access to sales and promotions
- Status recognition and rewards
- Invitations to exclusive sneak peeks and design previews
- Free standard shipping (Silver Tier), and much more...
What is my membership number and where can I find it?
Which stores participate in the Swarovski Club program?
Please refer to our store finder to see which services we offer at your preferred store. Alternatively, you can always check with our Crystal Experts.
How do I sign up?
You can sign up in-store and any of our Crystal Experts will be happy to help you. Alternatively, you can head to our website and sign up here.
Why do you need to know my birthday?
I am an SCS member – how can I sign up for the Swarovski Club?
What happens with my data when I sign up?
To better understand how Swarovski collects and uses members’ information and how we communicate with you, please read our Privacy Policy here:
Can I combine my Swarovski Club rewards with other Swarovski discounts and promotions?
Why have I not received my rewards yet?
How soon after joining the Swarovski Club do I receive my rewards?
I made a purchase with Swarovski abroad, but it did not count on my Swarovski Club account. Why?
How and where can I redeem my gift voucher / collect my gift?
You may collect your gift from your preferred store. If you do not have a preferred store, or you aren`t sure which one to visit, you can login to your account and select a preferred store. Alternatively, you can also use our store finder to find a store that offers the Swarovski Club.
Customers in some markets can redeem their gift online with their next online purchase.
What happens if I return an item?
I already have an online account but signed up for the Swarovski Club offline. How do I link my accounts?
How can I move up the tiers to achieve a higher tier status?
It’s simple. Every transaction you make on your member account will bring you one step closer to reaching the next status tier. Keep in mind that the following items do not count towards your membership: accessories (care and cleaning products); spare parts; repairs services; the purchase and redemption of gift cards, your SCS membership fee; purchases made in countries other than your assigned country of residence; and returns.
To ensure that your purchases are recorded on your account, identify yourself as a member before making a payment in-store or login to your account before proceeding to checkout when shopping on Swarovski.com.
Where can I find my status?
- You can log into your online account at any time and view your membership status in the “My Account” area.
- Find the latest email you received from us and scroll all the way to the bottom. Your current tier status and membership number will always be displayed there.
- Ask your local store consultant or contact your local Swarovski Customer Service team.
In-store purchases are not shown online. If you would like to see the drop-down of your tier, you will need to contact our Customer Service team.
I no longer wish to be part of the Swarovski Club. How can I end my membership?
Can I unsubscribe from receiving communications?
I’ve unsubscribed from the newsletter but am still receiving e-mails. Why is that?
Alternatively, you may have subscribed to receive news from one of our other sub-brands.
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