Click & Collect

Swarovski’s Click & Collect service means that you can now order online on Swarovski.com, avoid shipping costs, and collect your order for FREE from your selected Swarovski Click & Collect store.

We will send you an email when your order is ready to collect from your selected Click & Collect store.

Please bring your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method). We cannot release your order without seeing your ID and orders cannot be collected by a third party on your behalf.
 

We will hold your order in store for 7 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.

You will receive an email confirmation with the store you selected to collect your item(s) from after placing the online order at Swarovski.com.

All online returns will be accepted in all participating Swarovski Click & Collect stores. Please find your nearest Click & Collect store by using our store finder. Use the filters to find all the participating Swarovski Click & Collect stores. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.