YOUR ONLINE PURCHASE
ORDER
To change your password, please first click on the “LOGIN” icon. You will be taken to the My Account page, where you can then click on the link “FORGOT YOUR PASSWORD.”
Alternatively, you may click on this link to go to the login page
https://www.swarovski.com/en-IT/login/
We work hard to process your order quickly and efficiently to get your purchases out for delivery as soon as possible. Cancellation of an order is only possible up to approximately 30 minutes from the receipt of the order confirmation email.
Please contact customer relations via Live Chat or phone to see if a cancellation is possible.
Our customer relations department
is available from Monday to Friday, from 9am to 6pm, excluding national holidays
If cancellation is no longer possible, unwanted items would need to be returned per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you. As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email.
To see if cancellation is possible, please contact customer relations via Live Chat or phone. This would allow you to place a new order.
If cancellation was not possible, please place a new order for the additional items.
Once the order has been successfully placed, within approximately 30 minutes from the receipt of the order confirmation email, you can still contact our customer relations to see if it is possible to add a greeting card or a gift bag.
To see if it is still possible to add a greeting card or gift bag, please contact customer relations via Live Chat or phone.
Our customer relations department
is available from Monday to Friday, from 9am to 6pm, excluding national holidays
For security reasons, Swarovski Crystal Online AG does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations
The details provided to Swarovski will not be forwarded to any third parties under any circumstances.
Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.
Articles in your wish list can be purchased at any time and subject to availability by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change and items in the wish list are not reserved.
SHIPPING
Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day.
Orders placed on weekends and national holidays will be processed and shipped two business days later.
No deliveries are made on weekends or national holidays.
Shipping time: 3-5 business days after processing and shipping
Shipping cost: EUR 6.95
Free shipping over: EUR 75
Express Shipping time: 1-2 business days after processing and shipping
Express Shipping cost: EUR 15
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. Our delivery partner GLS (Standard Service) and TNT (Express Service) handle all shipments in Europe.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Deliveries to the following regions are not possible:
Livigno
Campione d’Italia
Vatican City
Principality of Monaco
Otherwise, please look out for a notification of attempted delivery; you may find it in your mailbox.
In case you cannot locate your parcel, please contact customer relations. Please have your order number and tracking number to hand.
PAYMENT
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
Swarovski accepts:
VISA
EUROCARD
MASTERCARD
AMERICAN EXPRESS
Please fill in the required credit card details including the security code (CVC2/CVV2). Your credit card will only be debited once your order has been confirmed.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs for credit card purchases made abroad.
During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
The bank that issued your credit card can assist you if you are having difficulties with this process.
All orders placed through the Swarovski Online Shop are exempt from VAT refunds.
The VAT is calculated according to the tax regulations of the country of the online shop in which the order was submitted.
RETURN
You may return ordered items up to 60 days after their receipt (with the exception of Gift Cards). Return your order as follows:
1. Remove the peel-off label attached to the Return Form.
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form.
3. Stick the return label onto the parcel. If you have lost it, please return the parcel to the following address:
MS Direct Austria GmbH
c/o SWA.com Returns
Scheibenstrasse 3
AT-6923 Lauterach
4. Take the parcel to the nearest post office and mail it. The label is prepaid; therefore, the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order.
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
All online returns will be accepted in all participating Swarovski Click & Collect stores. Please find your nearest Click & Collect store by using our store finder. Use the filters to find all the participating Swarovski Click & Collect stores. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
In this case we would kindly ask you to send your parcel to the following address:
MS Direct Austria GmbH
c/o SWA.com Returns
Scheibenstrasse 3
AT-6923 Lauterach
Please keep the postal receipt with you for further reference.
As soon as the return department receives your parcel, you will get an email notification and a full refund.
It is very important to specify the order number and name for our colleagues to identify you and register your return – you can simply put a note in the parcel with the relevant details.
GIFT CARDS & VOUCHERS
Please note that only one voucher can be redeemed per purchase.
Redemption as part of a SALE or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.
Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.
- Add items you wish to purchase to the shopping bag
- Click on the shopping bag
- Add a gift bag or greeting card if required
- Add a discount voucher code if you have one, click “APPLY CODE”
- Click “CHECKOUT”
- Enter your billing and shipping address
- Choose the suitable delivery option
- Pay with gift card and enter your gift card code (16 digits) in the appropriate field (checkout page)
- Continue with “NEXT”
- Enter your pin code and click “REDEEM”
- You will see a visual confirmation that your gift card has been redeemed. The price will appear adjusted.
Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.
ORDER
To change your password, please first click on the “LOGIN” icon. You will be taken to the My Account page, where you can then click on the link “FORGOT YOUR PASSWORD.”
Alternatively, you may click on this link to go to the login page
https://www.swarovski.com/en-IT/login/
We work hard to process your order quickly and efficiently to get your purchases out for delivery as soon as possible. Cancellation of an order is only possible up to approximately 30 minutes from the receipt of the order confirmation email.
Please contact customer relations via Live Chat or phone to see if a cancellation is possible.
Our customer relations department
is available from Monday to Friday, from 9am to 6pm, excluding national holidays
If cancellation is no longer possible, unwanted items would need to be returned per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you. As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email.
To see if cancellation is possible, please contact customer relations via Live Chat or phone. This would allow you to place a new order.
If cancellation was not possible, please place a new order for the additional items.
Once the order has been successfully placed, within approximately 30 minutes from the receipt of the order confirmation email, you can still contact our customer relations to see if it is possible to add a greeting card or a gift bag.
To see if it is still possible to add a greeting card or gift bag, please contact customer relations via Live Chat or phone.
Our customer relations department
is available from Monday to Friday, from 9am to 6pm, excluding national holidays
For security reasons, Swarovski Crystal Online AG does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations
The details provided to Swarovski will not be forwarded to any third parties under any circumstances.
Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.
Articles in your wish list can be purchased at any time and subject to availability by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change and items in the wish list are not reserved.
SHIPPING
Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day.
Orders placed on weekends and national holidays will be processed and shipped two business days later.
No deliveries are made on weekends or national holidays.
Shipping time: 3-5 business days after processing and shipping
Shipping cost: EUR 6.95
Free shipping over: EUR 75
Express Shipping time: 1-2 business days after processing and shipping
Express Shipping cost: EUR 15
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. Our delivery partner GLS (Standard Service) and TNT (Express Service) handle all shipments in Europe.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Deliveries to the following regions are not possible:
Livigno
Campione d’Italia
Vatican City
Principality of Monaco
Otherwise, please look out for a notification of attempted delivery; you may find it in your mailbox.
In case you cannot locate your parcel, please contact customer relations. Please have your order number and tracking number to hand.
PAYMENT
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
Swarovski accepts:
VISA
EUROCARD
MASTERCARD
AMERICAN EXPRESS
Please fill in the required credit card details including the security code (CVC2/CVV2). Your credit card will only be debited once your order has been confirmed.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs for credit card purchases made abroad.
During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
The bank that issued your credit card can assist you if you are having difficulties with this process.
All orders placed through the Swarovski Online Shop are exempt from VAT refunds.
The VAT is calculated according to the tax regulations of the country of the online shop in which the order was submitted.
RETURN
You may return ordered items up to 60 days after their receipt (with the exception of Gift Cards). Return your order as follows:
1. Remove the peel-off label attached to the Return Form.
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form.
3. Stick the return label onto the parcel. If you have lost it, please return the parcel to the following address:
MS Direct Austria GmbH
c/o SWA.com Returns
Scheibenstrasse 3
AT-6923 Lauterach
4. Take the parcel to the nearest post office and mail it. The label is prepaid; therefore, the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order.
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
All online returns will be accepted in all participating Swarovski Click & Collect stores. Please find your nearest Click & Collect store by using our store finder. Use the filters to find all the participating Swarovski Click & Collect stores. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
In this case we would kindly ask you to send your parcel to the following address:
MS Direct Austria GmbH
c/o SWA.com Returns
Scheibenstrasse 3
AT-6923 Lauterach
Please keep the postal receipt with you for further reference.
As soon as the return department receives your parcel, you will get an email notification and a full refund.
It is very important to specify the order number and name for our colleagues to identify you and register your return – you can simply put a note in the parcel with the relevant details.
GIFT CARDS & VOUCHERS
Please note that only one voucher can be redeemed per purchase.
Redemption as part of a SALE or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.
Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.
- Add items you wish to purchase to the shopping bag
- Click on the shopping bag
- Add a gift bag or greeting card if required
- Add a discount voucher code if you have one, click “APPLY CODE”
- Click “CHECKOUT”
- Enter your billing and shipping address
- Choose the suitable delivery option
- Pay with gift card and enter your gift card code (16 digits) in the appropriate field (checkout page)
- Continue with “NEXT”
- Enter your pin code and click “REDEEM”
- You will see a visual confirmation that your gift card has been redeemed. The price will appear adjusted.
Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.
Mon - Fri 09:00 - 18:00
