YOUR ONLINE PURCHASE
ORDER
Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.
Shopping Bag:
Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.
To add a product to your Shopping Bag:
To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.
To view the contents of your Shopping Bag:
View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.
To change the number of products in your Shopping Bag:
If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.
To remove products from your Shopping Bag:
Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.
Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days. You will find further information in the Return Policy section.
- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online
Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.
Swarovski Crystal Online currently delivers to the following countries/regions:
Australia
Austria
Belgium
Canada
China
Czech Republic
Denmark
Finland
France
Germany
Great Britain
Greece
Hungary
Ireland
Italy
Japan
Korea
Luxembourg
The Netherlands
Poland
Portugal
Slovenia
Spain
Sweden
Switzerland (including Liechtenstein)
The USA
Countries and regions exempt from delivery:
Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed. This does not apply to EU countries.
Swarovski is currently unable to deliver to the following regions/countries:
Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, and El Hierro)
Isle of Man
Corsica
French Territories (Guadeloupe, Martinique, Guyana and La Réunion)
Ceuta
Melilla
Cyprus
San Marino
Gibraltar
Andorra
Christmas Island (Australia)
Fær Øer (Faroe islands)
Greenland
Helgoland Island
Büsingen
Åland Islands
Principality of Monaco
Mount Athos
Channel Islands (Jersey and Guernsey)
Livigno
Campione d’Italia
Vatican City
Aruba and Netherlands Antilles
British Territories
PAYMENT
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad.
As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.
For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.
For special orders (e.g. high order amount, Limited Editions) Swarovski offers the possibility to pay via prepayment. Your order will be processed upon receipt of your payment into our bank account. The amount is due for payment immediately.
Please transfer the amount to the account listed in the checkout process using your order number as payment reference. Please note that your bank may charge additional costs for international bank transfers. Prepayment is not offered in Australia, Japan, Korea, China, USA, Poland, Hungary and the Czech Republic.
In case the payment amount is not transferred to our bank account within 7 banking days after receiving the order confirmation, Swarovski has the right to cancel your order.
An invoice will also be sent with your package. Prepayment is not available for Electronic Gift cards.
All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.
The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted.
SHIPPING
Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. Orders that include customised items (if applicable) may take longer. No deliveries are made on weekends or public holidays. An express delivery option is available in selected countries for last-minute purchases that do not include customised products. Please find below an overview of the shipping options and times per country. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.
Standard Shipping Time | Standard Shipping Cost | Free Standard Shipping On Orders Over | Express Shipping Time | Express Shipping Cost |
|---|---|---|---|---|
3-5 Business Days | EUR 6.95 | EUR 75 | 1-2 Business Days | EUR 15 |
Please note that your order cannot be processed by our delivery partner on public holidays in Liechtenstein and Austria, so these days do not count as working days. Check this years public holidays in the Order Process section.
Items remain the property of Swarovski until receipt of final payment.
Order today and receive your parcel on a date of your choice.
Customers should note that orders can only be shipped between Monday and Friday.
Products ordered will be delivered to an address of your choice by Swarovski's shipping partners. The company makes every effort to deliver your order on time.
Swarovski delivers to all the countries listed above. Deliveries to other countries are not possible, including the following regions:
Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, & El Hierro)
Isle of Man
Corsica
French Territories (Guadeloupe, Martinique, Guyana & La Réunion)
Ceuta
Melilla
Cyprus
San Marino
Gibraltar
Andorra
Christmas Island (Australia)
Fær Øer (Faroe islands)
Greenland
Helgoland Island
Büsingen
Åland Islands
Principality of Monaco
Mount Athos
Channel Islands (Jersey, Guernsey, Alderney, Sark & Herm)
Livigno
Campione d’Italia
Vatican City
Aruba & Netherlands Antilles
British Territories
RETURNS
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to two weeks after their receipt (with the exception of Gift Cards and customized products). To return your order please proceed as follows:
1. Remove the peel-off label attached to the Return Form
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form
3. Stick the return label onto the parcel
If you have lost it, please return the parcel to the following address:
MS Direct Austria GmbH
c/o SWA.com Returns
Scheibenstrasse 3
AT-6923 Lauterach
4. Take the parcel to the nearest post office (in Germany to the closest Hermes-PaketShop) and ship it
The label is prepaid, therefore the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order
If you received the item(s) as a gift, the sender will be refunded automatically. If you paid by invoice (only valid in Germany, Austria and Switzerland), please provide us with your bank details.
Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.
Dimensions of the parcel:
If the returned parcel
- has a combined length + width + height of 90 cm or more
- weighs more than two kilograms
- exceeds 60 cm in length, width, or height
please stamp it (you will be reimbursed for the costs) and send it by standard, uninsured mail.
Gift & Giftcards
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.
ORDER
Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.
Shopping Bag:
Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.
To add a product to your Shopping Bag:
To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.
To view the contents of your Shopping Bag:
View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.
To change the number of products in your Shopping Bag:
If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.
To remove products from your Shopping Bag:
Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.
Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days. You will find further information in the Return Policy section.
- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online
Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.
Swarovski Crystal Online currently delivers to the following countries/regions:
Australia
Austria
Belgium
Canada
China
Czech Republic
Denmark
Finland
France
Germany
Great Britain
Greece
Hungary
Ireland
Italy
Japan
Korea
Luxembourg
The Netherlands
Poland
Portugal
Slovenia
Spain
Sweden
Switzerland (including Liechtenstein)
The USA
Countries and regions exempt from delivery:
Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed. This does not apply to EU countries.
Swarovski is currently unable to deliver to the following regions/countries:
Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, and El Hierro)
Isle of Man
Corsica
French Territories (Guadeloupe, Martinique, Guyana and La Réunion)
Ceuta
Melilla
Cyprus
San Marino
Gibraltar
Andorra
Christmas Island (Australia)
Fær Øer (Faroe islands)
Greenland
Helgoland Island
Büsingen
Åland Islands
Principality of Monaco
Mount Athos
Channel Islands (Jersey and Guernsey)
Livigno
Campione d’Italia
Vatican City
Aruba and Netherlands Antilles
British Territories
PAYMENT
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad.
As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.
For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.
For special orders (e.g. high order amount, Limited Editions) Swarovski offers the possibility to pay via prepayment. Your order will be processed upon receipt of your payment into our bank account. The amount is due for payment immediately.
Please transfer the amount to the account listed in the checkout process using your order number as payment reference. Please note that your bank may charge additional costs for international bank transfers. Prepayment is not offered in Australia, Japan, Korea, China, USA, Poland, Hungary and the Czech Republic.
In case the payment amount is not transferred to our bank account within 7 banking days after receiving the order confirmation, Swarovski has the right to cancel your order.
An invoice will also be sent with your package. Prepayment is not available for Electronic Gift cards.
All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.
The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted.
SHIPPING
Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. Orders that include customised items (if applicable) may take longer. No deliveries are made on weekends or public holidays. An express delivery option is available in selected countries for last-minute purchases that do not include customised products. Please find below an overview of the shipping options and times per country. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.
Standard Shipping Time | Standard Shipping Cost | Free Standard Shipping On Orders Over | Express Shipping Time | Express Shipping Cost |
|---|---|---|---|---|
3-5 Business Days | EUR 6.95 | EUR 75 | 1-2 Business Days | EUR 15 |
Please note that your order cannot be processed by our delivery partner on public holidays in Liechtenstein and Austria, so these days do not count as working days. Check this years public holidays in the Order Process section.
Items remain the property of Swarovski until receipt of final payment.
Order today and receive your parcel on a date of your choice.
Customers should note that orders can only be shipped between Monday and Friday.
Products ordered will be delivered to an address of your choice by Swarovski's shipping partners. The company makes every effort to deliver your order on time.
Swarovski delivers to all the countries listed above. Deliveries to other countries are not possible, including the following regions:
Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, & El Hierro)
Isle of Man
Corsica
French Territories (Guadeloupe, Martinique, Guyana & La Réunion)
Ceuta
Melilla
Cyprus
San Marino
Gibraltar
Andorra
Christmas Island (Australia)
Fær Øer (Faroe islands)
Greenland
Helgoland Island
Büsingen
Åland Islands
Principality of Monaco
Mount Athos
Channel Islands (Jersey, Guernsey, Alderney, Sark & Herm)
Livigno
Campione d’Italia
Vatican City
Aruba & Netherlands Antilles
British Territories
RETURNS
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to two weeks after their receipt (with the exception of Gift Cards and customized products). To return your order please proceed as follows:
1. Remove the peel-off label attached to the Return Form
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form
3. Stick the return label onto the parcel
If you have lost it, please return the parcel to the following address:
MS Direct Austria GmbH
c/o SWA.com Returns
Scheibenstrasse 3
AT-6923 Lauterach
4. Take the parcel to the nearest post office (in Germany to the closest Hermes-PaketShop) and ship it
The label is prepaid, therefore the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order
If you received the item(s) as a gift, the sender will be refunded automatically. If you paid by invoice (only valid in Germany, Austria and Switzerland), please provide us with your bank details.
Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.
Dimensions of the parcel:
If the returned parcel
- has a combined length + width + height of 90 cm or more
- weighs more than two kilograms
- exceeds 60 cm in length, width, or height
please stamp it (you will be reimbursed for the costs) and send it by standard, uninsured mail.
Gift & Giftcards
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.
