Shipping

Standard Delivery - GLS

Orders placed from Monday to Friday by 10:00 CET will be processed and shipped the same business day.
Standard delivery time: 5 business days after processing and shipping
Standard shipping cost: EUR 6.95
Free standard shipping over: EUR 75

Express Delivery - FedEx

Orders placed from Monday to Friday by 14:30 CET will be processed and shipped the same business day.
Express delivery time: 2-4 business days after processing and shipping
Express shipping cost: EUR 19

Orders placed on weekends and national holidays will be processed and shipped the following business day.

Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. 
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.

Order today and receive your parcel on a date and at an address of your choice. Please check available dates in the calendar displayed when choosing scheduled delivery in the checkout process. The delivery might take place one business day before/after the selected date.

It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.

Delivery to another country/region is not possible. Please place the order in the online shop of the country/region where the parcel is being delivered to.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.

Überprüfen Sie bitte die Versandbestätigung per E-Mail, um Ihr Paket nachzuverfolgen.
Wenn die Verfolgung eines Pakets zeigt, dass es geliefert wurde, prüfen Sie bitte, ob es von einer anderen Person an Ihrer Adresse angenommen wurde. Möglicherweise könnte es auch ein Nachbar angenommen haben.
Prüfen Sie, ob Sie eine Benachrichtigungskarte für einen Zustellversuch erhalten haben. Bitte schauen Sie in Ihrem Briefkasten nach.
Wenn Ihr Paket unauffindbar ist, kontaktieren Sie bitte unsere Kundenbetreuung. Bitte halten Sie Ihre Auftrags- und Tracking-Nummer bereit.