Customer Information and Terms and Conditions for Europe

1.1. Applicability

1.2. Contracting Party

1.3. Amendment to the GTCs

2.1. Invitation 

2.2. Registration Process

2.3. Ordering Steps

3.1. General Availability

3.2. Click & Reserve

3.3. Buy Online & Pick Up In Store

3.4. Click & Collect

4.1. Prices of Products

4.2. Mispricing

4.3. Changes to Pricing

5.1. Total Price

5.2. Payment Methods

5.3. Debit 

5.4. Payment Conditions

5.5. Consents

5.6. Currency

6.1. Delivery

6.2. Reservation of Title

7.1. Cancellation Process

7.2. Effects of Cancellation

11. 1. We may transfer this contract to someone else

11.2. You need Our consent to transfer your rights to someone else

11.3. Nobody else has any rights under these GTCs 

11.4. If a court finds part of these GTCs illegal, the rest will continue in force

11.5. Even if We delay in enforcing these GTCs, We can still enforce Our rights later

11.6. Intellectual Property Rights 

11.7. Which laws apply to these GTCs and where you may bring legal proceedings

These general terms and conditions and any policies or documents to which a link is provided herein (hereinafter referred to as “GTCs”) apply to all orders through https://www.swarovski.com/, mobile websites and applications owned by and / or operated by or on behalf of Swarovski Crystal Online AG and / or any and all other legal entities within the Swarovski Group of Companies, unless provided otherwise on the respective website (hereinafter referred to as the “Websites"). Swarovski Crystal Online AG and / or any and all other legal entities within the Swarovski Group of Companies will be referred to hereinafter as “Swarovski” / We / Us / Our”. 

Please read these GTCs carefully before ordering Products (as defined below) from the Websites. By ordering Our Products, you indicate that you consent to and shall comply with:

a. these GTCs

b. Our Websites Terms of Use; and

c. Our Privacy Policy

and you confirm that you are competent to enter into legally-binding contracts and are of the required age in your country to enter into legally binding contracts. If We have reason to believe that you do not fulfill any requirements mentioned herein, We reserve the right to cancel your order.

The Websites for the sale of goods via the Internet, are operated by:

Alte Landstrasse 411

8708 Männedorf

Switzerland

Company Registration Number: Handelsregister Zurich, HRB CH-020.3.023.942-2 

VAT number in Switzerland: 231'288

Legally represented by its Managing Director: Kolja Kiofsky

In the unlikely event that you have any complaints about any Products purchased from the Websites or in case you wish to assert statutory warranty claims you can contact Us at the above address or you can reach Our Customer Service via email at: Customer_Service_CZ@Swarovski.com.

If you select a shipping destination in the United Kingdom or outside of the European Union, please be informed that the respective country Terms and Conditions shall apply to your purchase and use of the Websites. A link to the applicable Terms and Conditions will be displayed at the respective country Websites and the check-out page. Furthermore, please note, that the invoice address needs to be in the country of the delivery destination.

We reserve the right to make changes to the GTCs at any time and any changes will be effective from the publication of the new GTCs on the Websites. You, and any contract of sale between Us, will be subject to the version of the GTCs in force at the time you order Products from the Websites.

Please note, that all Products offered on the Websites are an invitation to buy only and are not an offer or unilateral contract of sale from Our side. 

By completing the Check-Out process and clicking the “BUY NOW” button, you provide a binding offer to conclude a purchase contract, however, all orders submitted by you are subject to acceptance by Us in Our discretion. 

We are free to not accept your order in Our discretion for any reason whatsoever without liability and in compliance with applicable laws. 

Examples of when We may not accept your order include, but are not limited to:

a) non-availability of Products displayed on the Websites;

b) incorrectly priced Products on the Websites;

c) incorrectly described Products on the Websites;

d) if We are unable to obtain authorisation of your payment;

e) if We receive a negative credit report;

f) if there is reason to believe that you are in breach of the GTCs;

g) if there is reason to believe that you are involved in fraudulent or criminal activities of any kind;

h) if We have reason to believe that you are not a consumer but a commercial buyer.

If We are unable to accept your order, We will inform you of this and will not charge you for the Product.

a) When placing an order, you can use the “Guest Check-Out”, or you may register with Us. The difference between the two options is, that when you select the option “Register” you will have your information on file next time you wish to purchase a Product and do not need to enter the information again. Both options require certain mandatory fields (name, surname, address, email address, phone number) on an order form. When you select the option “Register” We may ask you to create and use a password to be able to access your information the next time you wish to purchase a Product. 

Where We do so, it is on the strict condition that you shall be responsible for ensuring that your password is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by Us and inform Us immediately if you become aware of or suspect any unauthorised use of your password or if your password becomes available to an unauthorised party.

Without prejudice to Our other rights and remedies, We may suspend your access to the Websites without liability to you, if in Our reasonable opinion, such action is necessary for safeguarding the Websites.

You agree that the content you provide when you register on the Websites is not misleading and is true, accurate and complete in all respects and you will notify Our Customer Service via email to Customer_Service_CZ@Swarovski.com of any changes to that content. 

b) In the event prolonged inactivity causes your connection to the Websites to fail, your selection of Products may be lost. In such case, you will be required to re-enter your selection. Please note that Products in your shopping basket and on your wishlist are not reserved and may be purchased by other customers and/or removed from your shopping basket.

There is no binding contract to purchase formed until We have accepted your order as indicated in section 2.3. (g) below. 

You agree that once you have clicked the “BUY NOW” button, your orders on the Websites are binding offers to purchase the Products listed in your shopping basket from Us on the basis of these GTCs (hereinafter “Product” or “Products”).

Steps until acceptance of your order:

a) After choosing a Product and placing it into your shopping basket you will be forwarded to the payment and Check-Out page (hereinafter referred to as “Check-Out”). After selecting a payment and delivery method you will be able to activate the “BUY NOW” button at the end of the Check-Out process. By clicking on the “BUY NOW” button, you make a binding offer to conclude a purchase contract.

b) Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order, correct any input errors and choose a payment and delivery method.

c) Item availability, prices and delivery options may vary depending on the delivery destination.

d) Variations in both the manufacturing processes We use and the display properties of the computer hardware you use to view the Websites may affect the colours of the Products displayed on the Websites and the Products delivered to you may differ in appearance in minor respects. We may also make minor changes to the Products to reflect changes in relevant laws and regulatory requirements.

e) We do not accept orders where the corresponding delivery address you give is that of an entity or individual providing a freight forwarding service. In the event that We do accept any order and We subsequently become aware that the corresponding delivery address for such order is that of an entity or individual providing a freight forwarding service, We shall be entitled to cancel such order upon notice to you by email or telephone.

f) After your binding offer has been submitted to Us, you will receive an order confirmation email with your billing and delivery address, order number, details of your chosen Products, final price and shipping mode. This email is not an acceptance of your offer/order but solely a confirmation that We have received your order.

g) An acceptance of your offer/order and the conclusion of a purchase contract is indicated by: 

(a) an email confirming that the Products ordered have been dispatched; or

(b) in the event you have selected the option “Click & Collect” – where this service is available - (as described in section 3.4.), We have sent you an email confirming that the Products have been dispatched to the respective Swarovski Store and can be picked up within thirty (30) business days from and including the date of this confirmation email; or 

(c) in the event you have selected the option “Click & Reserve” – where this service is available - (as described in section 3.2.), We have sent you an email confirming that the Products have been reserved at the respective Swarovski Store and you visit Us within two (2) business days to purchase the Product in the Swarovski Store; or

(d) in the event you have been able to select the option “Buy Online & Pick Up In Store” for a Product - where this service is available (as described in section 3.3.), We have sent you an email confirming that the Products ordered can now be picked up in the designated Swarovski Store. 

When you are collecting Products you have purchased via “Click & Collect” or “Buy Online & Pick Up In Store”, you may be required to bring to the Swarovski Store original photographic proof of your identity (such as a passport or identity card) together with your payment card used to place the order (if applicable).

If you change your mind once you have purchased the Product(s), please see section 7 for your rights to return the Product and receive a refund.

Please kindly note, that the option to collect Products in a Swarovski Store is only available in certain countries from specified Swarovski Stores.

Please note that after your order has been submitted, We are not able to change or cancel your order. In case you wish to cancel your order please contact Our Customer Service via email: Customer_Service_CZ@Swarovski.com.

Products are available as long as they are in stock. The level of stock availability shown will be updated regularly but it does not guarantee that the Product checked will be available when you visit the designated Swarovski Store (if applicable to the option you have chosen). We reserve the right to change the Products offered for sale on the Websites at any time without notice (but such changes will not apply to Products in respect of which you have submitted an order). We also reserve the right to limit the number of Products that may be sold to you.

In the unlikely event the Products you have ordered are not available, We will notify you during the order process and you will be reimbursed via the payment method used to purchase the Product(s). 

We are not liable if certain Products are not in stock or are not available. 

We may give you the option of checking the availability of certain Products and reserving Products in specified Swarovski Stores through the Websites (“Click & Reserve”). If the Product is available, it will be reserved for you for two (2) business days from notification to you, in accordance with section 2.3. lit. g), (c). You can purchase the Product in the applicable Swarovski Store. Prices in the Swarovski Stores may vary from the Prices displayed on the Websites.

We may give you the option (if applicable in your country) of purchasing a Product online and picking it up on the same business day in a designated Swarovski Store (“Buy Online & Pick Up In Store”). If the order is not collected within seven (7) business days of Us sending you a confirmation email, in accordance with section 2.3. lit. g), (d), We will assume that it is unwanted, cancel the order and section 7.2. will apply.

We may give you the option of purchasing a Product online and collecting it from a designated Swarovski Store (“Click & Collect”). If the order is not collected within thirty (30) business days of Us sending you a confirmation email, in accordance with section 2.3. lit. g), (b), We will assume that it is unwanted, cancel the order and section 7.2. will apply.

All prices of Products on the Websites are the prices for the Products only. They include any VAT (or other sales taxes) payable but do not include the charge for delivery (if any). Please see Our information on Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery.

The total price of your order, including all ancillary and delivery costs, will be shown at the end of the Check-Out process. By confirming the order, you state that you agree to the price for the Products. The price cannot be adjusted after the completion of the Check-Out process.

Please note: All orders are placed with Swarovski Crystal Online AG, which is a Swiss entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Swarovski has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.

Please note, that if a Product's correct price is lower than the price stated on the Websites, subject to Our right to refuse an order pursuant to these GTCs, We will charge the lower amount and send you the Product.

If a Product's correct price is higher than the price stated on the Websites, We will, at our discretion, contact you for your instructions before We accept your order. If We accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, We may terminate the contract, refund you any sums you have paid and require the return of any Products provided to you.

We may vary the prices of Products listed on the Websites at any time and without any notice, but such changes will not apply to Products in respect of which you have submitted an order. 

The total price for your order will be the purchase price of the Product(s) you have chosen including VAT and any additional costs (i.e. delivery costs etc.). Find out more about Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery.

The total price for Products ordered is due when you submit your order through the Websites. 

Payment may be by:

a) Credit/debit card

If you pay with a credit/debit card (by entering your payment data on the Websites of the respective payment provider), We reserve the right to validate the name, address and other personal information supplied by you during the order process against appropriate third-party databases. By providing such payment data, you consent to such checks being made. Please note that this is done only to confirm your identity; a credit check is not performed, and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with all applicable data protection laws and Our Privacy Policy.

You confirm that the credit/debit card that is being used is yours and that all details you provide to Us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. If the institution that issued the credit card refuses to authorise payment to Us, We will not accept your order and We are not liable for any delays or for failure to deliver and We are not obliged to inform you of the reason for the refusal.

We are not responsible for any charges or other amounts which may be applied by your card issuer or bank as a result of Our processing of your credit/debit card payment in accordance with your order.

If your credit/debit card is not denominated in the currency of your purchase indicated on the Websites, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank and therefore We shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer charging you in a different currency other than the currency of your purchase as displayed on the Websites.

b) PayPal

If you pay using PayPal, the PayPal Privacy Policy available on the PayPal website will also apply. This sets out how PayPal collects, retains, processes, shares and transfers your personal data when you use PayPal’s services.

c) Klarna

In certain countries We may offer Klarna as a payment method. Depending on the country-Websites you may have the option to use different products of Klarna. It is at the discretion of Klarna to determine if you are eligible to use Klarna as a payment method and to tailor the payment options for you. Please see the Klarna terms and conditions here. Please kindly note, that We do not accept liability in respect of your use of Klarna as a payment method.

In order to be able to offer you Klarna as a payment method, We need to pass to Klarna your personal information (name, billing and shipping address, email, phone number, date of birth, bank account or card details, personal ID number and order details). Your personal data will be handled in accordance with applicable law, Our Privacy Policy and Klarna's privacy statement. 

If you would like more information on Klarna please click here.

d) Purchase on Account / Payment by Installments

For customers from certain countries (Austria, Liechtenstein, Switzerland) We offer the option Purchase on Account / Payment by Installments.

*For the purposes of offering the payment method Purchase on Account / Payment by Installments We are cooperating with “payolution GmbH”, Am Euro Platz 2, 1120 Wien, Austria, (hereinafter referred to as “payolution”) and “net-m privatbank 1891 AG”, Odeonsplatz 18, 80539 Munich, Germany (hereinafter referred to as “Bank”), whereby an assignment of claim is made to the Bank and the following shall apply:

(a) The Purchase on Account and Payment by Installments options are only is only be permitted to customers who have reached the age of 18 years. With this service, you can purchase goods via the internet and will only need to pay after actually receiving the goods and the invoice or you can also conveniently pay in installments.

(b) The purchase contract is formed between you and Us. The performance of the purchase contract is also subject to these GTCs. In particular, We remain responsible for your general inquiries (e.g. on Products, delivery times, shipping, returns, complaints, warranty claims, any withdrawals from contract, etc.). When you choose to pay on account or by installments, these terms and conditions in section 5.2.lit. d) shall apply in addition to the GTCs you agree with Us within the scope of the purchase contract.

(c) For the completion of a Purchase on Account or a Payment by Installments, We shall assign our claim against you for the payment of the purchase price to the Bank. You are hereby informed of this assignment of claim. In order to constitute full discharge of debts, all payments must be made to the Bank to the account indicated to you for this purpose. Products shall remain the property of the Bank until full payment has been made.

(d) payolution GmbH (www.payolution.com) is acting as the technical service provider and the service provider to verify your creditworthiness for a Purchase on Account or a Payment by Installments.

Payment modes and interest rates

(a) For Payment by Installment, you are informed of all significant contractual conditions in our data entry form and in an information notice subsequently provided to you for storing, as required by the pre-contractual information requirements of Directive 2008/48/EC on credit agreements for consumers. This information is also provided to you electronically in storable format after conclusion of the contract.

(b) Should you withdraw from the purchase contract on the basis of a special agreement with us or on the grounds of statutory provisions, return the Products, claim a price reduction or have any other reason not to make your payment, whether in whole or in part, the Bank shall in this case reassign the claim against you to Us. A definitive agreement on the payment will then be reached with Us, or the contract is cancelled.

Termination and advance repayment

(a) Early termination of an agreement made on Payment by Installments is possible by way of advance repayment: You have the right to repay the entire loan amount or part thereof before expiry of the stipulated time at any time. For advance repayments, the interest payable shall be reduced in accordance with the reduced outstanding amount and in accordance with the reduced contract term. Term charges shall be reduced accordingly.

Warning: consequences of outstanding payments

(a) For delayed payments both for Purchase on Account and Payment by Installment, interest on arrears to the amount agreed and costs for appropriate warnings shall be payable. In the event of an unsuccessful internal dunning process, the Bank may transfer the outstanding claim to a debt collection agency for collection. In this case, you may be charged legal costs by debt collection agencies and if necessary for legal representation.

(b) We hereby inform you that for Payments by Installment, the failure to make due payments shall entitle the Bank to which the purchase price claim was assigned by Us to terminate the agreement on Payment by Installment prematurely following written warning and a grace period and the entire outstanding amount will be payable immediately.

Please see the Privacy Policy of payolution here.

e) Other payment methods

You will see the different payment methods offered by Us at the Check-Out page and you can choose a payment method available in your country. We reserve the right, to add or remove payment methods from time to time to Our discretion. You may settle Our claims for payment only by using uncontested or final and unappealable receivables.

According to the payment method you have chosen, either: - 

a) We may pre-authorise funds (together with the relevant delivery charges) immediately upon order on your credit card (unless you chose the “Scheduled Delivery” option) after you submit your order and charge you for Products purchased when they have been dispatched to you for delivery, 

b) We may charge you immediately for Products (together with the relevant delivery charges);

c) when you chose the option “Click & Collect”, We may charge you (together with the relevant delivery charges) when the Products have been dispatched for delivery to the relevant Swarovski Store; or

(d) when you chose the option “Buy Online & Pick Up In Store”, We may charge you immediately,

unless We inform you that in respect of certain Products payment shall be taken in advance, when or shortly after you submit your order.

For your security, the billing name and address must match the credit card or other method used for payment. Any Alipay, PayPal or Klarna account used must be in the name shown on your government issued identification document. We reserve the right to cancel any order that does not comply with this or with our other security criteria.

Please note, that if you pay online you indicate that you expressly agree to have your credit rating checked by inquiries to the officially-authorised credit protection associations, credit institutions, credit inquiry agencies and third parties contracted by Swarovski.

You further explicitly agree for Our eCommerce fraud prevention provider(s) to use automated decision making. Automated decision-making is the process of making a decision by automated means without any human involvement. These decisions can be based on factual data, as well as on digitally created profiles or inferred data. Your personal data will be processed in accordance with Our Privacy Policy. 

We accept payment in the payment currency specified for the country of your selected delivery destination. For more info see Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery.

If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Websites, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Websites.

In the Check-Out process you can select your preferred delivery method from those offered for your selected delivery address. We will endeavor to dispatch your order in accordance with the estimated delivery times set out at Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery or as otherwise specified in the Check-Out process as you submit your order.

The Products ordered will be delivered to the delivery address you provide by Our contracted delivery service. Please ensure that you provide a valid and correct shipping address. We cannot be held responsible if that delivery address is incorrect or incomplete. 

If Our supply of the Products is delayed by an event outside Our control then We will contact you as soon as reasonably possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to terminate the contract and receive a refund for any Product(s) you have paid for but not received.

If you have asked to collect the products from Our Swarovski Stores, you can collect them from Us at any time during the opening hours of the relevant Swarovski Stores. Please use Our Swarovski Store finder page on locations and opening hours. 

Please note, that We do not deliver to hotels or PO boxes.

Upon receipt the shipment must be checked for accuracy and completeness.

We will make efforts to deliver the Products at a specific time if you have requested this, but generally cannot make binding promises to do so.

Until the purchase price is paid in its entirety, the Products remain Our property. If you choose the Click & Collect or Buy Online & Pick Up In Store option (where applicable), title in the Products will pass to you at the date and time of collection of such Products in the designated Swarovski Store following receipt of payment.

With receipt of the Product all risk of damage to, or loss of the Product shall pass to you. If you choose the Click & Collect or Buy Online & Pick Up In Store option (where applicable), all risk of damage to, or loss of the Products shall pass to you upon the collection of the Products in the designated Swarovski Store. 

Please note, that to the extent permitted by applicable law, any commercial resale or distribution of Our Products sold on the Websites is strictly prohibited.

7.1. Withdrawal Procedure
As a consumer, you have the right to withdraw from the contract within thirty (30) days of receipt of the products without giving any reason. Your right of withdrawal begins on the date of your order and ends thirty (30) days after receipt of your order (hereinafter referred to as the “withdrawal period”). You must send the goods within the withdrawal period. Please note that the return of personalized products, sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, or pierced jewelry is not possible for hygiene and safety reasons. Your statutory rights remain unaffected. A right of withdrawal for (digital) vouchers/gift cards only exists insofar as (i) the performance has not already begun with express consent before the expiry of the withdrawal period and (ii) the voucher/gift card has not yet been redeemed.

7.2 Exercise of the Right of Withdrawal

You can exercise your right of withdrawal online at swarovski.com . If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (by email), including its content and the date and time of its submission, without undue delay.

You may also exercise your right of withdrawal by post or email.

If you wish to withdraw by email or post, please contact us at:

Swarovski Crystal Online AG, Alte Landstrasse 411, 8708 Männedorf, Switzerland

Email: Customer_Service_CZ@Swarovski.com

Note for „Pay by Link“ purchases: For purchases made via „Pay by Link“, please return the product to the Swarovski Store where you purchased it (unless otherwise specified in individual cases).

7.3 Return of Goods

If you withdraw from this contract, you must return or hand over the goods to us without undue delay and in any event no later than thirty (30) days from the date of your declaration of withdrawal. The deadline is met if you send the goods before the period of thirty (30) days has expired.

Returns are processed according to the return options described on the website in the return portal. The return label must be created or downloaded by the consumer via the return portal.

Please return the goods complete, in their original condition, and in their original packaging. Your statutory rights remain unaffected.

MODEL WITHDRAWAL FORM

Please copy and paste the form below, fill in the details, and send the form either to SwarovskiCrystal Online AG, Alte Landstrasse 411, 8708 Männedorf, Switzerland

Email: Customer_Service_CZ@Swarovski.com

To:

SwarovskiCrystal Online AG, Alte Landstrasse 411, 8708 Männedorf, Switzerland

Email: Customer_Service_CZ@Swarovski.com

Hereby I [Name] revoke the contract concluded by me for the purchase of the following goods:[SPECIFY GOODS] Ordered on [DATE] and/or received on [DATE] Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only for notification on paper): Date:

7.4. Consequences of Withdrawal

a) We will refund all payments We have received from you, including, the cost of the least expensive type of standard delivery offered by Us (i.e., if you choose to have the product delivered at a higher cost, We will only refund what you would have paid for the least expensive type of standard delivery offered).

b) For this refund, We will use the same payment method that you used for the original transaction; in no case will you be charged fees for this refund. Please note: If the entire order was paid for with a gift card, the amount can only be refunded as a gift card for returns. If part of the order was paid for with a gift card, the amount paid via your chosen payment method will first be refunded via the same payment method. Any remaining amounts will then be reloaded onto the gift card.

c) Your refund will be processed within thirty (30) days from the day We receive the product(s) back from you or, if earlier, from the day you provide Us with proof that you have sent the product(s) back to Us.

d) If you have paid customs duties or taxes directly to the relevant authorities when importing the products you wish to return, We assume no liability with regard to a claim for reimbursement of these duties or taxes from the authorities.

e) We may reduce your refund of the price (excluding shipping costs) if we determine that the products have been damaged by you. If We refund you the price paid before We are able to inspect the product(s) and later determine that the products were not returned or were returned damaged, you must pay Us a reasonable amount.

f) Please keep your delivery note until you have received your refund.

g) If the item you are returning was purchased in a currency other than your local currency, any refund will be made in the same currency as the purchase. Due to exchange rate fluctuations, the refunded amount may be higher or lower than the price originally paid.

h) As a general rule, vouchers or personalized products cannot be replaced or returned.

i) Currently, it is not possible to refund goods purchased in Swarovski Stores via the website.

j) Please note that if you decide to return only part of an order that was purchased with a discount/offer, the discount/offer will be recalculated.

k) If you decide, to return only part of an order that was purchased with a discount/offer, the refunded amount will be based on the minimum order value underlying the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the returned items cause the remaining sum to fall below the minimum order value underlying the offer, the discounted amount will be deducted from the refund.

For example, a 10% discount (with a minimum order value of 100 EUR) will no longer apply if the returned product(s) result in a total order value below 100 EUR. In the case of a tiered pricing offer, the lowest amount will always be refunded.

For items supplied in a single pack ("normal set"), if you wish to return one of the items from the normal set, you must return all items in that set. Swarovski does not accept returns of individual items from a normal set, only the return of the entire normal set.

For bundle offers where purchasing one or more items entitles you to a promotion or discount (e.g. if you buy 3 items and receive a 10% discount on each item, or if savings are indicated for each product), you may return any of the purchased items separately. However, if you wish to return items that you purchased as a bundle offer, please note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items you purchased as part of the bundle offer. Accordingly, Swarovski will deduct from the amount to be refunded (i.e., the reduced price paid for the returned item(s) in the bundle offer) the difference between the regular price and the reduced price of the remaining items in the bundle offer that you do not return.

We warrant the Products are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. No additional guarantee is provided.

The warranty period is two years from receipt of the Product(s).

This warranty does not cover damage to Products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the Product’s care advice.

In the unlikely event your Product(s) are found to be defective under this warranty, please contact Customer_Service_CZ@Swarovski.com or visit your nearest Swarovski Store. You will be asked for proof of purchase (e.g. your purchase or gift receipt), so please ensure you retain this. You will have the option of receiving a replacement Product, if available, or a full refund. 

For After Sale Services, please contact: Customer_Service_CZ@Swarovski.com. 

Swarovski is only liable to you for damage caused intentionally or by gross negligence. 

This limitation of liability does not exclude Our liability (i) for death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) for any other liability which cannot be limited or excluded by applicable law. 

Subject to the above, We will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise however arising out of or in connection with these GTCs for any:

- economic losses (including without limitation, loss of income, revenues, data, actual or anticipated profits, contracts, business, opportunity or anticipated savings); or

- loss of goodwill or reputation; or

- special, indirect or consequential losses or damages suffered or incurred by you arising out of or in connection with these GTC.

Subject to the above, the aggregate liability under the GTCs whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Products you have ordered from Us.

Your personal data will be processed in accordance with our Privacy Statement. Please refer to Our Privacy Policy if you wish to receive more information on the manner in which We use cookies, the type of information We collect, how and for what purpose We use your information and under what circumstances We disclose information. Our Privacy Policy (including information on the use of cookies) is incorporated into and form part of these GTCs.

Additionally, where you use PayPal or Klarna as a payment method, your personal data will be handled in accordance with the PayPal or Klarna privacy policy (please refer to sections 5.2(b) and (c)).

We may transfer Our rights and obligations under these GTCs to another Swarovski legal entity or third party with whom We have a legal relationship with. We will always ensure that the transfer will not affect your rights under these GTCs.

You may only transfer your rights or your obligations under these GTCs to another person if We agree to this in writing.

These GTCs are between you and Us. No other person shall have any rights to enforce any of its terms.

Each of the sectionss of these GTCs operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

If We do not insist immediately that you do anything you are required to do under these GTCs, or if We delay in taking steps against you in respect of your breaking these GTCs, that will not mean that you do not have to do those things and it will not prevent Us taking steps against you at a later date.

The Swarovski Group, or the applicable third-party owner retains all rights, title and interest (including copyright, design, trademarks, patents or other intellectual property rights) in all materials used on this Websites, including but not limited to text, names, product designs, logos, images, graphics, videos and other artworks (hereafter referred to as “Content”). Nothing contained on the Websites should be construed as granting any license or right to use any Content displayed on the Websites. 

You may freely browse the Content on the Websites, but you are only permitted to download, view or use such Content from the Websites for your own personal, non-commercial use given that the Content and all copyright or other proprietary notices are kept intact. Additionally, we ask you to add following notice on such reproductions: © Swarovski. All rights reserved. 

Besides above permission, you may not modify, adapt, reproduce or change the Websites or its Content nor incorporate the Websites or its content into any other website, online platform or similar. Any commercial use is forbidden without prior written permission from Swarovski.

SWAROVSKI and the SWAN logo are, among others, registered trademarks of Swarovski AG. The Swarovski Group monitors the use the of its trademarks and will take adequate measures to enforce against any form of intellectual property infringements.

These GTCs are governed by Swiss law to the exclusion of any referrals to foreign law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Zurich is the exclusive venue for all disputes that may arise from or in connection with these GTCs. This does not affect your legal rights as a consumer in the country in which you are located. Swarovski Crystal Online AG is also authorized to sue at the customer's location.

The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).

Swarovski will screen the Customer’s personal data with relevant export control and sanctions lists. Screening will occur with every update of any sanctions list. The Customer hereby certifies that the present Purchase Order and the implementation thereof will not in any way benefit, directly or indirectly, any natural or legal person that is named on any relevant sanctions list, such as the “Consolidated list of persons, groups and entities” subject to EU financial sanctions and U.S. OFAC’s “List of Specially Designated Nationals and Blocked Persons (“SDN”)”.

11.10 WEEE Compliance – Environmental Responsibility

Swarovski Crystal Online AG complies with the European Directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). Products bearing the crossed-out wheeled bin symbol must not be disposed of with regular household waste. Customers are encouraged to use designated collection systems for proper recycling and disposal.
The cost of environmentally sound waste management may be included in the product price or shown separately, depending on national regulations. For more information, please refer to the country-specific details below.

This Purchase Order only becomes effective, if any export control and sanctions relevant screenings made by Swarovski at the time of dispatch of the ordered goods do not lead to a match. In case of any breach of this clause or any breach of trade law or export control regulations or sanctions, particularly in case that any screenings made by Swarovski lead to a match, this Purchase order will not come into force and Swarovski will neither be obliged to deliver any goods nor any compensation for non-performance will be due. Open orders shall be rescinded immediately. Notwithstanding the aforementioned, Swarovski shall be entitled to stop any delivery of goods, if any export control regulations and trade restrictions so require. Any compensation for non-performance shall be excluded.

Copyright © 2019 Swarovski. All rights reserved.

SWAROVSKI and the SWAN logo are registered trademarks of Swarovski AG