Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 60 days after their receipt (with the exception of Gift Cards and customized products). To return your order please proceed as follows:
1. Remove the peel-off label attached to the Return Form
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form
3. Stick the return label onto the parcel
If you have lost it, please return the parcel to the following address:
MS Direct Austria GmbH
c/o SWA.com Returns
4. Take the parcel to the nearest post office and ship it
The label is prepaid, therefore the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order
If you received the item(s) as a gift, the sender will be refunded automatically. If you paid by invoice (only valid in Germany, Austria and Switzerland), please provide us with your bank details.