保固
產品保證
本保固僅在施華洛世奇店鋪或授權的施華洛世奇零售商購物時適用。所有Swarovski Created Diamonds產品的保固僅在原購買店鋪適用。
保固期為手錶機芯兩（2）年、其餘商品一 (1) 年（或適用法律要求的更長期限），自產品原始收據所示的日期起計算（需提供購物憑證）
本保固不適用因意外、誤用和濫用、修改、嘗試修復、購物後的疏忽、一般正常磨損和裂痕和/或未遵循產品維護建議而導致的產品損壞。
在本保固範圍內提出售後，請聯絡 customer_service_tw@swarovski.com 或前往您附近的施華洛世奇店鋪。在保固範圍內，您的產品出現故障，我們將提供您以下選項 (i) 如果可能，修復產品；或 (ii) 若產品無法維修，我們將無償以相同產品進行更換，或若無相同產品，以（客戶選擇的）可比性產品更換。
本保固是對您合法權利的補充，且不影響您的合法權利。有關保固政策和護理建議等其他資訊，請瀏覽 Swarovski.com。
購買證明
對於在店鋪購買的產品，收銀機的收據可作為購物證明，並需於任何維修申請時出示。
請妥善保管。對於在線上商店購買的產品，送貨收據可作為該項線上訂單的維修證明和證書。
對於所有在線上購買的產品，均需出示發票或送貨收據，才可提出任何有關維修或類似情況的申請。
國際換貨
Replacements & Repairs
我的貨品能否進行維修？
請攜帶您的貨品和購買證明，到最近的Swarovski 店舖，他們十分樂意為您提供協助並檢查貨品。
如果我們發現貨品有瑕疵，而該瑕疵被認定屬於保固服務範圍內，就會更換貨品或提供維修服務。
如果損壞不屬保固範圍內，維修服務可能會收費。
您可以利用我們的線上店鋪搜尋查找最近的店鋪：www.swarovski.com/store-finder
請注意︰如果未能出示購買證明，或該貨品已過保固期，我們可能會取收維修服務的費用。
友情提醒我們不提供太陽眼鏡的維修服務
我可否直接把我的產品郵寄到維修中心？
請攜帶您的貨品和購買證明，到最近的 Swarovski 店舖，他們十分樂意為您提供協助並檢查貨品。
您可以利用我們的線上店鋪搜尋查找離您最近的店舖： www.swarovski.com/store-finder/
維修政策
Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Swarovski’s technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided. Swarovski will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.
Kindly note that we do not offer repair services for sunglasses.