臺灣顧客資訊條款
1.施華洛世奇網站
從臺灣（包括臺澎金馬地區在內，以下同）訪問www.swarovski.com網站（以下簡稱「本網站」）或運送地址位在臺灣境內的客戶，必須遵守以下條款和條件（下稱「一般條款」）。本顧客資訊和本一般條款，適用於您對本網站的使用和對本網站所售商品的所有訂單。一般條款適用於本網站的直接訂購以及您透過於本網站建立的帳戶使用本網站所進行的訂購。向香港商施華洛世奇有限公司臺灣分公司（下稱「施華洛世奇」）下訂單，即表示您確認已閱讀、理解並接受本一般條款，以及 中的施華洛世奇隱私政策和聲明。如果您反對任何本一般條款或我們的隱私政策和聲明，請停止使用本網站，並避免下訂單（如適用）。
施華洛世奇保留更改本一般條款的權利。本網站上的商品和價格，也可能發生變化。客戶應在下訂單前立即重新訪問本網站此一區域。任何更改只有在本網站上發布後才會生效。
本網站不適合兒童使用，特別是12歲以下的兒童。如果您未滿18歲，在揭露任何個人資料或從本網站購買之前，您必須徵得您父母或法定代理人的同意。
本一般條款的英文版本是為了便利外國語言使用者參考。中英文版本如有差異，則以中文版為準。
2. 網站的所有人和任何購物契約的當事人
本網站係由瑞士施華洛世奇水晶線上有限公司（Swarovski Crystal Online AG）所有和營運（地址：Alte Landstrasse 411, CH-8708, Männedorf, Switzerland）
向臺灣客戶提供產品的契約當事人和賣方為：
香港商施華洛施奇有限公司臺灣分公司
台北市中山區中山北路一段27號3樓
如果您有任何投訴或希望聲明您對本網站上購買的商品的任何權利，請聯絡：香港商施華洛世奇有限公司臺灣分公司（台北市中山區中山北路一段27號3樓），發送電子郵件至Customer_Service_TW@Swarovski.com 。
3. 本網站的使用限制
您同意僅出於本一般條款所允許的目的使用本網站。您對於所用於訪問本網站的所有設備和軟體負有責任。
您不能：
- 直接或間接使用本網站進行違反任何法律、侵犯第三方權利或違反本一般條款的任何活動；
- 接或間接使用本網站非法發布或傳播任何淫穢、下流、含有冒犯性言論、誹謗，濫用、騷擾、威脅、冒犯或限制任何人的資訊或資料，或阻止任何其他用戶使用或享受本網站；
- 接或間接使用本網站，或使用本網站提供的任何服務進行調查、競賽、金字塔計劃、或發送連鎖信、垃圾郵件或任何其他重複或未經請求的消息（用於商業用途或其他方式）；
- 嘗試未經授權訪問本網站或使用其他人的姓名或註冊帳戶和/或密碼；
- 製造假身份，以便誤導他人關於發送者身份或消息來源的資訊；
- 篡改、阻礙對本網站的操作，或對本網站進行未經授權的修改；
- 故意將任何病毒或任何其他禁用功能傳輸到本網站；
- 在網站上做廣告或提議出售或購買任何商品或服務；
- 未經他人同意而蒐集有關他人的資料，包括電子郵件地址。
本網站可能包含導向外部網站的連結，但此等網站並不屬於本網站，除非另有說明，否則並不受施華洛世奇的控制。施華洛世奇對任何連結網站的內容，並不承擔任何責任。訪問此等網站的風險，一概由您自行承擔。
施華洛世奇可以依照需要，監控、審查、保留和/或揭露本網站上的任何資訊，以滿足任何適用的法律、規則、法定程序或政府的要求。
4.電子通訊
當您訪問本網站時，從本網站訂購任何商品或發送電子郵件給施華洛世奇，您正在透過電子方式與我們通訊。發送到本網站的訪問、訂單或電子郵件，則被視為電子通訊。
除非您另行通知施華洛世奇，否則您（即用戶）註冊您的聯絡方式，即表示您同意我們透過電話或電子郵件（或其他電子通訊方式）直接與您聯絡。
請注意，我們需要您的資料（包括您的聯絡資訊）才能完成對施華洛世奇商品的購買。向施華洛世奇註冊或使用本網站下訂單，您即明確同意利用您的資料。如無此同意，無論註冊或訂單均無法完成。
如果您反對，則本網站上那些不需要註冊的部分仍將供您使用。如果您決定在以後註冊，您可以從網站選單中選擇「檔案」（Profile），以隨時查看和修改您的資料。 有關我們的隱私政策的更多資訊，請參閱 私隱。
5.著作權和商標
本網站的著作權和網站上的內容，屬於施華洛世奇或經其認可之人。
您只能出於個人目的訪問本網站，並購買本網站上銷售的商品。未經施華洛世奇許可，並依適用法律，您不得：
- 就本網站的任何部分儲存、散布、演出、公開播送、公開傳輸、改作或創作衍生作品；或
將從本網站獲得的任何資訊或服務商業化。
本網站上所使用的商標，乃是施華洛世奇或第三方的商標。
未經所有者許可，本網站上的任何內容均不得解釋為授予使用任何商標的任何許可。
您不得使用任何施華洛世奇商標：
- 作為您的商標或作為您商標的一部分；
- 與不屬於施華洛世奇的商品或服務相連結；
- 以可能混淆、誤導或欺騙的方式；或
- 以貶低施華洛世奇、其商品、服務或網站的方式。
6.免責聲明和責任限制
在法律允許的範圍內，所有默示保證和條件、關於本網站的陳述、您對本網站的訪問和使用，以及可從本網站購買的任何商品，均排除於本一般條款之外。如果您認為透過本網站購買的商品，不符合您的期望，除了您在臺灣消費者保護法中依消費者保障享有的任何權利外，您還可以依施華洛世奇的退貨政策，行使您的權利，該政策載明於下述第10.6節之中。
施華洛世奇將依誠信提供本網站上的所有內容和其他服務，並將盡合理努力確保本網站上的資訊在發布之日是準確和最新的。但是，在法律允許的範圍內，施華洛世奇對本網站內容中的任何不準確、錯誤或遺漏，概不負責。
如果依「臺灣消費者保護法」規定的消費者保障，適用於施華洛世奇提供的商品或服務，則在法律允許的範圍內，施華洛世奇對違反此類消費者保障的責任僅限於：
- 就服務而言，再次提供相關服務或支付再次提供服務的費用；和
在商品的情況下，修理或更換商品或提供同等商品，或支付修理或更換商品或購買同等商品的費用。
在法律允許的範圍內，除非本一般條款另有規定外，施華洛世奇（及其高級職員、員工、代理人或相關法人團體）對您或您所遭受的任何損失、損害、成本或費用，或關於下述事項對您所進行的求償，概不負責：
- 您對本網站的使用；
- 與網站相關的任何缺乏可用性、中斷、操作延遲、病毒、網路訪問困難或設備故障；
- 未能提供網站；
- 在本網站上提供、要約或廣告的任何商品；或
- 您購買施華洛世奇在本網站上銷售的任何商品或服務，
但因施華洛世奇的過失或故意不當行為，或施華洛世奇違反法定消費者保障或法律不能排除的任何損失、損害、成本或費用，不在此限。
7.賠償
在法律允許的範圍內，您應使施華洛世奇及其附屬公司、員工、代理商、代表及其第三方服務提供商，不會因您違反本一般條款而遭受求償及負擔損害賠償責任。
8.終止
如果施華洛世奇依其合理意見認為您違反本一般條款，施華洛世奇可以暫停、終止或限制您訪問本網站，並立即生效。
施華洛世奇可以隨時暫停、限制或終止本網站提供的任何服務，或本網站的所有訪問和使用。
9. Cookies
Cookie是在您的電腦上儲存零碎數據的單位。任何網頁伺服器（包括此伺服器）都可以在您的瀏覽器中儲存一個或多個Cookie，或者請求您的瀏覽器將數據傳輸到網頁伺服器。
施華洛世奇可以使用Cookie來控制廣告的顯示、追蹤網站的使用模式、提供編輯內容、記錄註冊和個性化資訊。例如，如果您在本網站的任何部分註冊，則可以選擇在電腦上儲存您的用戶名稱和密碼。施華洛世奇可以透過在您的電腦上放置一個Cookie來提供此功能。其Cookie可能包含個人資料，可能與相關法人團體共享。如果您不想要Cookie，您的網頁瀏覽器可能包含一個允許您禁用它的選項。但是，如果您將瀏覽器設置為拒絕cookie，則本網站的某些部分可能無法正常運作。雖然您的個人資料受到此等條款以及我們的隱私政策和聲明中所述的保障，但施華洛世奇仍保留權利，而可以將其用戶的匯總匿名數據用於任何商業目的。
10.您的購物契約
本部分適用於通過本網站發出的任何訂單（無論是通過直接訂購或通過建立帳號）。
10.1關於購物契約
通過網站發出的任何訂單（無論直接訂購或透過建立帳號），均構成與施華洛世奇間具有拘束力的協議，而得進一步簽訂購物契約。但只有當施華洛世奇將您的商品訂單提交給所屬出貨服務單位，而接受您的訂單時，方才產生具有拘束力的購物契約。對於出貨，施華洛世奇將向您發送電子郵件進行通知。一般條款適用於網站上購買的商品的任何購物契約，並且已納入於協議之中。在您提交訂單時，我們將向您收取網站上顯示的價格和費用。在提交訂單之前，無法確認商品的價格。「聯合國國際貨物銷售契約公約」（1980年4月10日在奧地利維也納通過）的所有條款，均明確排除於本一般條款以及任何購物契約之外。
点击并预订
我們可能會讓您選擇通過網站確認某些產品的供應情況並在指定的施華洛世奇店鋪通過網站預訂產品（“點擊並預訂”）。如果產品有貨，它將在通知您後兩 (2) 個工作日內為您保留。您可以在相關施華洛世奇店鋪購買產品。通過以下方式表示您的報價/訂單被接受並簽訂購買合同：我們已向您發送一封電子郵件，確認產品已在相應的施華洛世奇店鋪預訂，您在兩 (2) 個工作日內到達店鋪購買相關產品。施華洛世奇店鋪價格可能與您預訂時網站上顯示的價格有所不同，該店鋪價格為最終價格。
在線購買並到店取貨
我們可能會為您提供在線購買產品並在同一工作日到指定施華洛世奇店鋪取貨的選項（如適用）（“在線購買並在店內取貨”）。通過以下方式表示您的報價/訂單被接受並簽訂購買合同：我們已向您發送一封電子郵件，確認您現在可以在指定商店取貨。如果在我們向您發送確認電子郵件後的七 (7) 個工作日內未到店取货，我們將取消訂單。
點擊並取貨
我們可能會讓您選擇線上購買產品並從指定的施華洛世奇店鋪取貨（“點擊取貨”）。通過以下方式表示接受您的報價/訂單並簽訂購買合同： 我們已向您發送一封電子郵件確認產品已發送到相應的施華洛世奇店鋪，並且可以自收到前述確認電子郵件起七 (7) 個工作日內取貨。如果在我們向您發送確認電子郵件後的七 (7) 個工作日內你未取貨，我們將取消訂單。
當您通過“點擊取貨”或“在線購買並到店取貨”選項取貨時，您可能需要攜帶您的確認電子郵件（列印或以電子形式顯示在電子設備上）和身份證明（例如護照或身份證）以及用於下訂單的銀行卡（如適用）。所有身份證明僅用於驗證，不以任何方式存儲、處理或複制。
10.2無可用商品時的處理
施華洛世奇既不保證也無法保證始終可提供您所訂購的商品。此外，如果在您的訂單被接受後的30天內，無法再向您提供所訂購的商品，施華洛世奇可以退出並終止與您簽訂的任何購物契約。如果施華洛世奇退出並終止購物契約，則將立即通過電子郵件通知您，並立即退還您已支付的任何費用。
施華洛世奇仍保留權利而可以限制可能出售給客戶的產品數量（或特定存貨單位的數量）。
如果合理認為您違反本一般條款，或者您從事詐欺或其他犯罪活動，施華洛世奇仍保留拒絕您訂單的權利。
10.3 價格和額外費用
訂購的任何商品的總金額必須作為一次付款。在您提交訂單時，將在結帳過程中顯示您的訂單總金額，包括所有稅費和包裝和交貨等費用。
10.4付款條件
當施華洛世奇通知您訂單已被接受時，所有訂購商品的購買款項即已屆清償期。購買款項得以信用卡/簽帳卡（藉由在網站上輸入您的卡片詳細資訊）、Paypal或本網站上所提供的其他付款方式（藉由在網站或App上輸入您的付款詳細資訊）進行支付。施華洛世奇仍保留權利而可以隨時自行增加、刪除或更改付款方式。施華洛世奇只有在您收到接受訂單的通知之後，才會處理交易。
您不得對我們的付款請求，主張任何抵銷，除非施華洛世奇對抵銷金額沒有爭議，或者已經有對該公司最終且具有拘束力的判決。
預付款：對於特殊訂單（例如高訂單金額、限量版等），施華洛世奇提供以預付款支付的可能性。您的訂單將在我們的銀行帳戶收到您的款項後進行處理。該等款項應立即付款。
請使用您的訂單號作為付款參考，將金額轉入結帳流程中列出的帳戶。請注意，您的銀行可能會收取額外的國際銀行轉帳費用。
如果款項在收到訂單確認後的7個工作日內，未匯入我們的銀行帳戶，施華洛世奇有權取消您的訂單。
預付款不得以電子禮物卡支付之。
10.5出貨和保留權利
訂單將發送到您訂單中所述的送貨地址。送貨服務將由施華洛世奇指定的貨運業者為之。當您的訂單被接受時，我們會通知您貨運業者的聯絡方式。
施華洛世奇會盡合理努力確保在本網站指定的預計時間範圍內，或在您的訂單被接受時通知您的其他時間範圍內交貨。但是，施華洛世奇對預計交貨時間，並不作任何保證。
您同意在施華洛世奇收到全額付款之前，經訂購以及發送給您的產品仍為施華洛世奇的財產。施華洛世奇要求在將所購商品發送到貨運業者之前全額付款。
從本網站購買的所有商品，均依施華洛世奇的送貨服務契約交貨。這意味著，當施華洛世奇將貨物交付給貨運業者時，商品的損失風險和所有權將移轉給您。除非另有通知，否則施華洛世奇對於在送貨服務中交付給您的商品的損失風險，概不負責。
10.6取消購物契約的權利（退貨政策）
您在本節10.6中規定的權利，是對您在臺灣消費保護者法中的消費者保障下的權利的補充。
從本網站購買的物品（禮物卡、使用過的穿孔耳環以及活動水晶耳機除外）可在收到之日起7天內退回。要利用此退貨政策，您必須在您收到貨物之日起7天內，通知施華洛世奇（服務部熱線+886 0800 777 647）您退回商品的意思，我們的客戶服務專員將爲您安排快遞員上門領取。在這種情況下，該商品必須原狀包裝好。
如果您選擇使用此退貨政策，施華洛世奇將在收到商品後，退還您訂單的全部費用。
您也可以依臺灣消費者保護法中消費者保障下的任何權利退貨。
您可以從網站選單中選擇客戶服務退貨政策，獲取有關退貨的更多資訊和幫助。
如果您決定僅返還已使用折扣/優惠購買的部分訂單，則退還的金額將受到優惠購買金額的限制，折扣價值將相應調整，且僅限於與所退還的商品相關的金額才會被退還。如果所退還的商品使剩下的總金額低於優惠的最低購買門檻，則折扣金額將從退款金額中扣除。例如，如果退回的產品使總訂單價值低於新臺幣1000元，則將取消10％的折扣（最低購買金額為新臺幣1000）。如果有數個促銷價格，則將以其中的最低金額退款。
對於置於一個箱子（「標準套裝」）內的商品，如果希望退還標準套裝內的任何一個商品，則必須退還屬於標準套裝範圍內的所有商品。施華洛世奇不接受標準套裝內單個商品的退還，只接受整個標準套裝的退還。
對於捆綁促銷套裝，如果您因購買一件或多件商品而享受促銷或折扣(例如，購買 3 件商品並獲得每件商品 10% 的折扣，或者已規定了每件產品的節省額)，則可以退還單獨購買的任何商品。但是，如果您選擇退還以捆綁套裝方式購買的任何商品，請注意，施華洛世奇將向您收取您捆綁購買的剩餘商品的常規價格來調整促銷價格。因此，施華洛世奇將從退還給您的金額(即您退還的捆綁商品的折扣價)中扣除您未退還捆綁商品中剩餘商品的正常價格與折扣價之間的差額。
10.7與貨物有關的責任
施華洛世奇依每份購物契約承擔的責任，僅限於本一般條款第6條，其標題為「免責聲明和責任限制」。這也適用於購買在本網站上所提供的任何商品。請參閱本節。
10.8禁止轉讓
您僅能依香港商施華洛世奇有限公司臺灣分公司的書面同意，而將您依任何購物契所享的權利全部或一部轉讓給第三人。
10.9準據法與管轄
任何購物契約以及任何因購物契約所生或與購物契約有關之爭議，均應適用臺灣法律，並由臺灣臺北地方法院作為第一審管轄法院。
附录 1隱私政策和聲明
本隱私政策和蒐集聲明適用於施華洛世奇水晶線上有限公司及其相關法人團體（包括香港施華洛世奇有限公司及其臺灣分公司）（以下簡稱「施華洛世奇」）包括但不限於透過本網站蒐集的所有個人資料。
本隱私政策的適用是除外於特定適用（如有適用）施華洛世奇水晶會（下稱「SCS」）或Be Swarovski計劃的隱私政策以外者。
如本隱私政策與SCS或Be Swarovski計劃的隱私政策有所衝突，則以本隱私政策為準。
透過提交您的個人資料、使用我們的網站或服務或購買我們的產品，您將被視為同意依本隱私政策和蒐集聲明而蒐集、利用、傳輸、儲存和處理您的個人資料。如果您不同意，請通過以下聯絡資訊與我們聯絡，以通知施華洛世奇。
由於個人資料的蒐集及利用，涉及您的隱私權益，施華洛世奇向您蒐集個人資料時，依個人資料保護法（下稱「個資法」）第8條第1項規定，應明確告知您下述事項。
蒐集您的個人資料
施華洛世奇蒐集您個人資料的目的，在於進行行銷業務、法人對會員名冊之內部管理、消費者、客戶管理與服務、網路購物及其他電子商務服務、調查統計與研究分析以及其他經營合於營業登記項目或組織章程所定之業務（法定特定目的項目編號：○四○、○五二、○九○、一四八、一五七、一八一）。
我們蒐集您的個人資料主要目的可以舉例如下：
- 為您提供我們的產品和/或服務（包括維修和退貨）；
- 回覆您的疑問；
- 進行促銷和比賽；
- 進行市場調查；
- 讓您了解我們的活動，產品和服務；
- 允許您加入SCS、Be Swarovski和其他類似的施華洛世奇相關會員資格；
- 有效運營我們的業務；和
- 改進我們的產品和服務。
尤其在下列情形，施華洛世奇可能會蒐集您的個人資料：
- 當您與我們聯絡時提出疑問或問題；
- 當您參加我們的促銷或競賽時；
- 填寫問卷，調查或聯絡表格時；
- 當您向施華洛世奇註冊您的詳細資訊時；
- 當您通過我們的網站提交資訊時，例如當您設置用戶帳戶、檢索登錄資訊、加入SCS、Be Swarovski（或類似的會員團體）、進行在線訂購或購買或進行其他線上交易；或
- 當您使用本網站時，在這種情況下，我們的系統可能會自動蒐集與您訪問該網站相關的資訊，例如您的IP位址。
我們特此指出，施華洛世奇也可能利用有關其客戶和/或網站用戶的匯總匿名數據，以實現施華洛世奇的商業目的。
如果您未向施華洛世奇提供所有要求的個人資料，則我們可能無法為您提供幫助或向您提供我們的產品和/或服務，您可能無法參加我們的促銷或競賽，或者您可能無法加入 SCS和Be Swarovski（或類似的會員團體）。
蒐集個人資料的類別
施華洛世奇可能會蒐集有關您的個人資料，包括：
- C001 辨識個人者：例如您的姓名、電子郵件地址、地址、電話號碼等資訊。
- C011 個人描述：例如您的出生日期、性別等資料。
- C002 辨識財務者：例如您的信用卡明細或銀行明細。
- C091資料主體所取得之財貨或服務以及C093財務交易：例如其他進行購買、退貨或類似交易所需的資料。
我們使用Cookies的方式
所謂的Cookie是一個網站傳輸到電腦硬碟以保存記錄的小塊資訊。大多數網頁瀏覽器都設置為接受Cookie。施華洛世奇使用Cookies以盡可能便利您使用本網站、資源和服務。雖然Cookie確實標識了用戶的瀏覽器，但它們本身並不會識別用戶身份。Cookie可用於估算用戶數量並通過網站確定總體流量模式。
如果您不希望收到任何Cookie，您可以將瀏覽器設置為拒絕Cookie，但這可能導致您將無法充分利用我們網站上的服務和資源。
利用您的個人資料
利用個人資料之期間、地區、對象
- 期間：除法律另有規定外，以您要求停止利用您的個人資料或施華洛世奇停止提供服務之日為止。
- 地區：您的資料將利用於下列對象的國內及國外所在地。
- 對象：施華洛世奇集團內部之法律實體、關係企業、附屬機構、貨運業者及相關配合之服務提供者。
- 方式：符合個人資料保護法相關法令以自動化機器或其他非自動化的利用方式。
零售商和服務提供商
將您的個人資料利用於行銷
我們可能會利用您提供給我們的個人資料（包括您的電子郵件地址），向您提供您可能感興趣相關資訊，包括新產品或服務、更新產品或服務、特別優惠、促銷或競賽。
如果您在任何時候不希望從我們收到此類資訊，您可以通過下述聯絡方式聯絡我們，要求我們從列表中刪除您的姓名。或者，如果我們通過電子郵件向您發送此類資訊，您可以使用電子郵件中的取消訂閱功能，通知我們您不希望通過電子郵件收到我們的此類資訊。在任何一種情況下，請給予我們5個工作日處理您的請求。
在海外揭露您的個人資料
為了向您提供產品和服務，並改進我們的產品和服務，我們有時可能會將您的個人資料揭露給施華洛世奇集團內部或與之相關的其他公司（包括位於瑞士、香港、臺灣、美國、列支敦士登和奧地利的公司）、附屬機構和服務提供商。
未經您的同意，施華洛世奇不會以其他方式利用或揭露您的任何資料，除非：
- 利用或揭露是出於本隱私政策和蒐集聲明中描述或以其他方式允許的目的之一；
- 利用或揭露為法律所要求或允許；
- 我們認為有必要為您提供您所要求的產品或服務；
- 我們認為有必要保護他人或施華洛世奇的權利、財產或人身安全；或
- 施華洛世奇業務的資產和業務轉移至第三方。
請求提供、更正或刪除個人資料
依照個人資料保護法第3條規定，您可以就所提供的個人資料行使下列權利：
- 請求查詢或閱覽。
- 請求製給複製本。
- 請求補充或更正。
- 請求停止蒐集、處理及利用。
- 請求刪除。
除非處於允許我們不提供此類資料的特定情況之下，否則我們將依要求為您提供施華洛世奇持有的關於您的個人資料。而要請求取得您的個人資料，請使用下面的聯絡資訊與我們聯絡。
如果您希望更改錯誤、過時或不完整的個人資料，請使用下面的聯絡資訊與我們聯絡，我們將修改您的記錄。
如果您希望停止利用您的個人資料，請以與上述相同的方式告知我們或並停止利用施華洛世奇的服務。
如果您希望刪除您的個人資料，請以與上述相同的方式告知我們，除非出於法律，審計或內部風險原因而需要保留，否則我們將採取一切合理步驟將其刪除。
儲存和保護您的個人資料
施華洛世奇將盡力採取一切合理措施保護我們所掌握的有關您的任何資料，並保持此類資料的準確性和最新性。
然而，由於網際網路上的數據傳輸不能保證安全。因此，儘管我們努力保護您的個人資料，但我們無法保證您通過我們的網站向我們傳輸的任何資料的安全性，您使用我們的網站風險仍需由您自行承擔。
您的個人資料儲存在受管控設施保護的安全伺服器上。我們要求我們的員工和數據處理員尊重施華洛世奇所持有的任何個人資料的秘密性。
施華洛世奇可能會使用海外設施來處理或備份其資料。因此，我們可能會將您的個人資料轉移到我們的海外設施進行儲存。但是，這並不會改變我們保護您隱私的任何承諾。
用戶名和密碼
您可以通過維護我們網站上使用的任何密碼和帳戶的秘密性，在保護您的個人資料方面發揮重要作用。如果有任何其他網路用戶未經授權使用您的帳戶或任何其他違反安全規定的行為，請立即通知施華洛世奇。
您對用戶名和密碼（或其他登錄資訊）的安全性負責，並且您負責確保此類資訊的秘密性。
與其他網站的連結
施華洛世奇提供連結而可通過我們的網站訪問第三方網站。這些連結網站並不受施華洛世奇的控制，我們對通過我們網站上的連結訪問的組織的內容或行為，並不承擔任何責任。在任何網站上揭露您的個人資料之前，我們建議您檢查該網站的條款以及隱私政策。
如果您有問題、疑問或投訴時可以採取的行動
如果您對本隱私政策和蒐集聲明有任何疑問，或是您有任何問題或投訴，請透過下述方式聯絡我們：
聯絡人：客戶關係
電子郵件：Customer_Service_TW@Swarovski.com
電話號碼：+886 0800 777 647
地址：台北市中山區中山北路一段27號3樓
在大多數情況下，我們會要求您以書面形式向我們提出要求。我們會調查您的投訴，並將在收到書面投訴後的30天內，盡合理努力地以書面形式回覆您。如果我們在收到您的投訴後30天內沒有回覆您的投訴，或者您對所收到的回覆不滿意，您還有權利向資訊專員辦公室提出投訴。
將來的變更
施華洛世奇的政策將不時得到審查，並可能會進行修訂。施華洛世奇旨在盡量減少對其政策的更改，施華洛世奇保留隨時在我們的網站上發布更新版本而更改本隱私政策和聲明的權利。因此，請持續查閱此等政策，以確保您了解當前的條款。 如果施華洛世奇在任何時候，決定以與蒐集時所述不同的方式利用個人資料，我們將通過電子郵件或我們網站上的明顯通知通知您，並在必要時取得您的同意。
出口管制及制裁
施華洛世奇將通過相關的出口管制及制裁來篩選客戶的個人資訊。任何制裁名單的更新都會進行篩選。客戶在此證明本採購訂單及其實施將不會以任何直接或間接方式受益於任何相關制裁名單上所列的任何自然人或法人，例如根據歐盟的金融制裁和OFAC特別指定的國民和禁止人員列表（SDN清單）整合的受制裁人員、團體、企業。
只有當施華洛世奇在發貨已採購的產品篩選未與任何出口管制及制裁規定所匹配時，該採購訂單才生效。如果違反本條款或任何貿易或出口管制規定或制裁的條款，特別是施華洛世奇篩選後導致落入匹配清單，該採購訂單將無效且施華洛世奇不再有義務交付產品也不會對不履行進行任何賠償。任何未履行的訂單將被立即取消。儘管有前述約定，施華洛世奇有權停止發貨，如果任何出口管制或貿易限制的要求。任何關於此類的不履行的賠償將被明確排除。
CUSTOMER INFORMATION AND TERMS AND CONDITIONS FOR EUROPE
1.1. Applicability
1.2. Contracting Party
1.3. Amendment to the GTCs
2.1. Invitation
2.2. Registration Process
2.3. Ordering Steps
3.1. General Availability
3.2. Click & Reserve
3.3. Buy Online & Pick Up In Store
3.4. Click & Collect
4.1. Prices of Products
4.2. Mispricing
4.3. Changes to Pricing
5.1. Total Price
5.2. Payment Methods
5.3. Debit
5.4. Payment Conditions
5.5. Consents
5.6. Currency
6.1. Delivery
6.2. Reservation of Title
7.1. Cancellation Process
7.2. Effects of Cancellation
11. 1. We may transfer this contract to someone else
11.2. You need Our consent to transfer your rights to someone else
11.3. Nobody else has any rights under these GTCs
11.4. If a court finds part of these GTCs illegal, the rest will continue in force
11.5. Even if We delay in enforcing these GTCs, We can still enforce Our rights later
11.6. Intellectual Property Rights
11.7. Which laws apply to these GTCs and where you may bring legal proceedings
1.1. Applicability
These general terms and conditions and any policies or documents to which a link is provided herein (hereinafter referred to as “GTCs”) apply to all orders through https://www.swarovski.com/, mobile websites and applications owned by and / or operated by or on behalf of Swarovski Crystal Online AG and / or any and all other legal entities within the Swarovski Group of Companies, unless provided otherwise on the respective website (hereinafter referred to as the “Websites"). Swarovski Crystal Online AG and / or any and all other legal entities within the Swarovski Group of Companies will be referred to hereinafter as “Swarovski” / We / Us / Our”.
Please read these GTCs carefully before ordering Products (as defined below) from the Websites. By ordering Our Products, you indicate that you consent to and shall comply with:
a. these GTCs
and you confirm that you are competent to enter into legally-binding contracts and are of the required age in your country to enter into legally binding contracts. If We have reason to believe that you do not fulfill any requirements mentioned herein, We reserve the right to cancel your order.
1.2. Contracting Party
The Websites for the sale of goods via the Internet, are operated by:
Swarovski Crystal Online AG
Alte Landstrasse 411
8708 Männedorf
Switzerland
Company Registration Number: Handelsregister Zurich, HRB CH-020.3.023.942-2
VAT number in Switzerland: 231'288
Legally represented by its Managing Director: Michele Molon
In the unlikely event that you have any complaints about any Products purchased from the Websites or in case you wish to assert statutory warranty claims you can contact Us at the above address or you can reach Our Customer Service via email at:
Customer_Service_CZ@Swarovski.com.
If you select a shipping destination in the United Kingdom or outside of the European Union, please be informed that the respective country Terms and Conditions shall apply to your purchase and use of the Websites. A link to the applicable Terms and Conditions will be displayed at the respective country Websites and the check-out page. Furthermore, please note, that the invoice address needs to be in the country of the delivery destination.
1.3. Amendment to the GTCs
We reserve the right to make changes to the GTCs at any time and any changes will be effective from the publication of the new GTCs on the Websites. You, and any contract of sale between Us, will be subject to the version of the GTCs in force at the time you order Products from the Websites.
2.1. Invitation
Please note, that all Products offered on the Websites are an invitation to buy only and are not an offer or unilateral contract of sale from Our side.
By completing the Check-Out process and clicking the “BUY NOW” button, you provide a binding offer to conclude a purchase contract, however, all orders submitted by you are subject to acceptance by Us in Our discretion.
We are free to not accept your order in Our discretion for any reason whatsoever without liability and in compliance with applicable laws.
Examples of when We may not accept your order include, but are not limited to:
a) non-availability of Products displayed on the Websites;
b) incorrectly priced Products on the Websites;
c) incorrectly described Products on the Websites;
d) if We are unable to obtain authorisation of your payment;
e) if We receive a negative credit report;
f) if there is reason to believe that you are in breach of the GTCs;
g) if there is reason to believe that you are involved in fraudulent or criminal activities of any kind;
h) if We have reason to believe that you are not a consumer but a commercial buyer.
If We are unable to accept your order, We will inform you of this and will not charge you for the Product.
2.2. Registration Process
a) When placing an order, you can use the “Guest Check-Out”, or you may register with Us. The difference between the two options is, that when you select the option “Register” you will have your information on file next time you wish to purchase a Product and do not need to enter the information again. Both options require certain mandatory fields (name, surname, address, email address, phone number) on an order form. When you select the option “Register” We may ask you to create and use a password to be able to access your information the next time you wish to purchase a Product.
Where We do so, it is on the strict condition that you shall be responsible for ensuring that your password is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by Us and inform Us immediately if you become aware of or suspect any unauthorised use of your password or if your password becomes available to an unauthorised party.
Without prejudice to Our other rights and remedies, We may suspend your access to the Websites without liability to you, if in Our reasonable opinion, such action is necessary for safeguarding the Websites.
You agree that the content you provide when you register on the Websites is not misleading and is true, accurate and complete in all respects and you will notify Our Customer Service via email to
Customer_Service_CZ@Swarovski.com of any changes to that content.
b) In the event prolonged inactivity causes your connection to the Websites to fail, your selection of Products may be lost. In such case, you will be required to re-enter your selection. Please note that Products in your shopping basket and on your wishlist are not reserved and may be purchased by other customers and/or removed from your shopping basket.
2.3. Ordering Steps
There is no binding contract to purchase formed until We have accepted your order as indicated in section 2.3. (g) below.
You agree that once you have clicked the “BUY NOW” button, your orders on the Websites are binding offers to purchase the Products listed in your shopping basket from Us on the basis of these GTCs (hereinafter “Product” or “Products”).
Steps until acceptance of your order:
a) After choosing a Product and placing it into your shopping basket you will be forwarded to the payment and Check-Out page (hereinafter referred to as “Check-Out”). After selecting a payment and delivery method you will be able to activate the “BUY NOW” button at the end of the Check-Out process. By clicking on the “BUY NOW” button, you make a binding offer to conclude a purchase contract.
b) Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order, correct any input errors and choose a payment and delivery method.
c) Item availability, prices and delivery options may vary depending on the delivery destination.
d) Variations in both the manufacturing processes We use and the display properties of the computer hardware you use to view the Websites may affect the colours of the Products displayed on the Websites and the Products delivered to you may differ in appearance in minor respects. We may also make minor changes to the Products to reflect changes in relevant laws and regulatory requirements.
e) We do not accept orders where the corresponding delivery address you give is that of an entity or individual providing a freight forwarding service. In the event that We do accept any order and We subsequently become aware that the corresponding delivery address for such order is that of an entity or individual providing a freight forwarding service, We shall be entitled to cancel such order upon notice to you by email or telephone.
f) After your binding offer has been submitted to Us, you will receive an order confirmation email with your billing and delivery address, order number, details of your chosen Products, final price and shipping mode. This email is not an acceptance of your offer/order but solely a confirmation that We have received your order.
g) An acceptance of your offer/order and the conclusion of a purchase contract is indicated by:
(a) an email confirming that the Products ordered have been dispatched; or
(b) in the event you have selected the option “Click & Collect” – where this service is available - (as described in section 3.4.), We have sent you an email confirming that the Products have been dispatched to the respective Swarovski Store and can be picked up within thirty (30) business days from and including the date of this confirmation email; or
(c) in the event you have selected the option “Click & Reserve” – where this service is available - (as described in section 3.2.), We have sent you an email confirming that the Products have been reserved at the respective Swarovski Store and you visit Us within two (2) business days to purchase the Product in the Swarovski Store; or
(d) in the event you have been able to select the option “Buy Online & Pick Up In Store” for a Product - where this service is available (as described in section 3.3.), We have sent you an email confirming that the Products ordered can now be picked up in the designated Swarovski Store.
When you are collecting Products you have purchased via “Click & Collect” or “Buy Online & Pick Up In Store”, you may be required to bring to the Swarovski Store original photographic proof of your identity (such as a passport or identity card) together with your payment card used to place the order (if applicable).
If you change your mind once you have purchased the Product(s), please see section 7 for your rights to return the Product and receive a refund.
Please kindly note, that the option to collect Products in a Swarovski Store is only available in certain countries from specified Swarovski Stores.
Please note that after your order has been submitted, We are not able to change or cancel your order. In case you wish to cancel your order please contact Our Customer Service via email:
Customer_Service_CZ@Swarovski.com.
3.1. General Availability
Products are available as long as they are in stock. The level of stock availability shown will be updated regularly but it does not guarantee that the Product checked will be available when you visit the designated Swarovski Store (if applicable to the option you have chosen). We reserve the right to change the Products offered for sale on the Websites at any time without notice (but such changes will not apply to Products in respect of which you have submitted an order). We also reserve the right to limit the number of Products that may be sold to you.
In the unlikely event the Products you have ordered are not available, We will notify you during the order process and you will be reimbursed via the payment method used to purchase the Product(s).
We are not liable if certain Products are not in stock or are not available.
3.2. Click & Reserve
We may give you the option of checking the availability of certain Products and reserving Products in specified Swarovski Stores through the Websites (“Click & Reserve”). If the Product is available, it will be reserved for you for two (2) business days from notification to you, in accordance with section 2.3. lit. g), (c). You can purchase the Product in the applicable Swarovski Store. Prices in the Swarovski Stores may vary from the Prices displayed on the Websites.
3.3. Buy Online & Pick Up In Store
We may give you the option (if applicable in your country) of purchasing a Product online and picking it up on the same business day in a designated Swarovski Store (“Buy Online & Pick Up In Store”). If the order is not collected within seven (7) business days of Us sending you a confirmation email, in accordance with section 2.3. lit. g), (d), We will assume that it is unwanted, cancel the order and section 7.2. will apply.
3.4. Click & Collect
We may give you the option of purchasing a Product online and collecting it from a designated Swarovski Store (“Click & Collect”). If the order is not collected within thirty (30) business days of Us sending you a confirmation email, in accordance with section 2.3. lit. g), (b), We will assume that it is unwanted, cancel the order and section 7.2. will apply.
4.1. Prices of Products
The total price of your order, including all ancillary and delivery costs, will be shown at the end of the Check-Out process. By confirming the order, you state that you agree to the price for the Products. The price cannot be adjusted after the completion of the Check-Out process.
Please note: All orders are placed with Swarovski Crystal Online AG, which is a Swiss entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Swarovski has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.
4.2. Mispricing
Please note, that if a Product's correct price is lower than the price stated on the Websites, subject to Our right to refuse an order pursuant to these GTCs, We will charge the lower amount and send you the Product.
If a Product's correct price is higher than the price stated on the Websites, We will, at our discretion, contact you for your instructions before We accept your order. If We accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, We may terminate the contract, refund you any sums you have paid and require the return of any Products provided to you.
4.3. Changes to Pricing
We may vary the prices of Products listed on the Websites at any time and without any notice, but such changes will not apply to Products in respect of which you have submitted an order.
5.1. Total Price
The total price for Products ordered is due when you submit your order through the Websites.
5.2. Payment Methods
Payment may be by:
a) Credit/debit card
If you pay with a credit/debit card (by entering your payment data on the Websites of the respective payment provider), We reserve the right to validate the name, address and other personal information supplied by you during the order process against appropriate third-party databases. By providing such payment data, you consent to such checks being made. Please note that this is done only to confirm your identity; a credit check is not performed, and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with all applicable data protection laws and Our
Privacy Policy.
You confirm that the credit/debit card that is being used is yours and that all details you provide to Us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. If the institution that issued the credit card refuses to authorise payment to Us, We will not accept your order and We are not liable for any delays or for failure to deliver and We are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts which may be applied by your card issuer or bank as a result of Our processing of your credit/debit card payment in accordance with your order.
If your credit/debit card is not denominated in the currency of your purchase indicated on the Websites, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank and therefore We shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer charging you in a different currency other than the currency of your purchase as displayed on the Websites.
b) PayPal
If you pay using PayPal, the PayPal
Privacy Policy available on the PayPal website will also apply. This sets out how PayPal collects, retains, processes, shares and transfers your personal data when you use PayPal’s services.
c) Klarna
In certain countries We may offer Klarna as a payment method. Depending on the country-Websites you may have the option to use different products of Klarna. It is at the discretion of Klarna to determine if you are eligible to use Klarna as a payment method and to tailor the payment options for you. Please see the Klarna terms and conditions
here. Please kindly note, that We do not accept liability in respect of your use of Klarna as a payment method.
In order to be able to offer you Klarna as a payment method, We need to pass to Klarna your personal information (name, billing and shipping address, email, phone number, date of birth, bank account or card details, personal ID number and order details). Your personal data will be handled in accordance with applicable law, Our
Privacy Policy and Klarna's
privacy statement.
If you would like more information on Klarna please click
here.
d) Purchase on Account / Payment by Installments
For customers from certain countries (Austria, Liechtenstein, Switzerland) We offer the option Purchase on Account / Payment by Installments.
*For the purposes of offering the payment method Purchase on Account / Payment by Installments We are cooperating with “payolution GmbH”, Am Euro Platz 2, 1120 Wien, Austria, (hereinafter referred to as “payolution”) and “net-m privatbank 1891 AG”, Odeonsplatz 18, 80539 Munich, Germany (hereinafter referred to as “Bank”), whereby an assignment of claim is made to the Bank and the following shall apply:
(a) The Purchase on Account and Payment by Installments options are only is only be permitted to customers who have reached the age of 18 years. With this service, you can purchase goods via the internet and will only need to pay after actually receiving the goods and the invoice or you can also conveniently pay in installments.
(b) The purchase contract is formed between you and Us. The performance of the purchase contract is also subject to these GTCs. In particular, We remain responsible for your general inquiries (e.g. on Products, delivery times, shipping, returns, complaints, warranty claims, any withdrawals from contract, etc.). When you choose to pay on account or by installments, these terms and conditions in section 5.2.lit. d) shall apply in addition to the GTCs you agree with Us within the scope of the purchase contract.
(c) For the completion of a Purchase on Account or a Payment by Installments, We shall assign our claim against you for the payment of the purchase price to the Bank. You are hereby informed of this assignment of claim. In order to constitute full discharge of debts, all payments must be made to the Bank to the account indicated to you for this purpose. Products shall remain the property of the Bank until full payment has been made.
(d) payolution GmbH (
www.payolution.com) is acting as the technical service provider and the service provider to verify your creditworthiness for a Purchase on Account or a Payment by Installments.
Payment modes and interest rates
(a) For Payment by Installment, you are informed of all significant contractual conditions in our data entry form and in an information notice subsequently provided to you for storing, as required by the pre-contractual information requirements of Directive 2008/48/EC on credit agreements for consumers. This information is also provided to you electronically in storable format after conclusion of the contract.
(b) Should you withdraw from the purchase contract on the basis of a special agreement with us or on the grounds of statutory provisions, return the Products, claim a price reduction or have any other reason not to make your payment, whether in whole or in part, the Bank shall in this case reassign the claim against you to Us. A definitive agreement on the payment will then be reached with Us, or the contract is cancelled.
Termination and advance repayment
(a) Early termination of an agreement made on Payment by Installments is possible by way of advance repayment: You have the right to repay the entire loan amount or part thereof before expiry of the stipulated time at any time. For advance repayments, the interest payable shall be reduced in accordance with the reduced outstanding amount and in accordance with the reduced contract term. Term charges shall be reduced accordingly.
Warning: consequences of outstanding payments
(a) For delayed payments both for Purchase on Account and Payment by Installment, interest on arrears to the amount agreed and costs for appropriate warnings shall be payable. In the event of an unsuccessful internal dunning process, the Bank may transfer the outstanding claim to a debt collection agency for collection. In this case, you may be charged legal costs by debt collection agencies and if necessary for legal representation.
(b) We hereby inform you that for Payments by Installment, the failure to make due payments shall entitle the Bank to which the purchase price claim was assigned by Us to terminate the agreement on Payment by Installment prematurely following written warning and a grace period and the entire outstanding amount will be payable immediately.
Please see the Privacy Policy of payolution
here.
e) Other payment methods
You will see the different payment methods offered by Us at the Check-Out page and you can choose a payment method available in your country. We reserve the right, to add or remove payment methods from time to time to Our discretion. You may settle Our claims for payment only by using uncontested or final and unappealable receivables.
5.3. Debit
According to the payment method you have chosen, either: -
a) We may pre-authorise funds (together with the relevant delivery charges) immediately upon order on your credit card (unless you chose the “Scheduled Delivery” option) after you submit your order and charge you for Products purchased when they have been dispatched to you for delivery,
b) We may charge you immediately for Products (together with the relevant delivery charges);
c) when you chose the option “Click & Collect”, We may charge you (together with the relevant delivery charges) when the Products have been dispatched for delivery to the relevant Swarovski Store; or
(d) when you chose the option “Buy Online & Pick Up In Store”, We may charge you immediately,
unless We inform you that in respect of certain Products payment shall be taken in advance, when or shortly after you submit your order.
5.4. Payment Conditions
For your security, the billing name and address must match the credit card or other method used for payment. Any Alipay, PayPal or Klarna account used must be in the name shown on your government issued identification document. We reserve the right to cancel any order that does not comply with this or with our other security criteria.
5.5. Consents
Please note, that if you pay online you indicate that you expressly agree to have your credit rating checked by inquiries to the officially-authorised credit protection associations, credit institutions, credit inquiry agencies and third parties contracted by Swarovski.
You further explicitly agree for Our eCommerce fraud prevention provider(s) to use automated decision making. Automated decision-making is the process of making a decision by automated means without any human involvement. These decisions can be based on factual data, as well as on digitally created profiles or inferred data. Your personal data will be processed in accordance with Our
Privacy Policy.
5.6. Currency
If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Websites, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Websites.
6.1. Delivery
The Products ordered will be delivered to the delivery address you provide by Our contracted delivery service. Please ensure that you provide a valid and correct shipping address. We cannot be held responsible if that delivery address is incorrect or incomplete.
Please note, that changes to the shipping address are not permitted once your order has been placed.
If Our supply of the Products is delayed by an event outside Our control then We will contact you as soon as reasonably possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to terminate the contract and receive a refund for any Product(s) you have paid for but not received.
If you have asked to collect the products from Our Swarovski Stores, you can collect them from Us at any time during the opening hours of the relevant Swarovski Stores. Please use Our Swarovski Store finder page on locations and opening hours.
Please note, that We do not deliver to hotels or PO boxes.
Upon receipt the shipment must be checked for accuracy and completeness.
We will make efforts to deliver the Products at a specific time if you have requested this, but generally cannot make binding promises to do so.
6.2. Reservation of Title
Until the purchase price is paid in its entirety, the Products remain Our property. If you choose the Click & Collect or Buy Online & Pick Up In Store option (where applicable), title in the Products will pass to you at the date and time of collection of such Products in the designated Swarovski Store following receipt of payment.
With receipt of the Product all risk of damage to, or loss of the Product shall pass to you. If you choose the Click & Collect or Buy Online & Pick Up In Store option (where applicable), all risk of damage to, or loss of the Products shall pass to you upon the collection of the Products in the designated Swarovski Store.
Please note, that to the extent permitted by applicable law, any commercial resale or distribution of Our Products sold on the Websites is strictly prohibited.
7.1. Cancellation Process
As a consumer, you have the right to cancel the contract of sale you have concluded with Us within thirty (30) business days from receiving your Products without giving any reason.
Your cancellation right begins on the date you place your order and ends thirty (30) business days after the date you receive your order (hereinafter referred to as “Cancellation Deadline”). You must send off the Product(s) within the Cancellation Deadline.
Please note it is not possible to return customised Products, or pierced jewellery items for hygiene and safety reasons. This does not affect your statutory rights.
Steps for cancellation:
a) Please inform Us:
SwarovskiCrystal Online AG
Alte Landstrasse 411
8708 Männedorf
Switzerland
To meet the Cancellation Deadline, it is sufficient for you to send your information to cancel an order (via email or letter) before the Cancellation Deadline has expired. You may use the model cancellation form but it is not obligatory.
b) Place the item(s) in the original shipping box. You have to take best efforts to send the Products back in their original condition with their original packaging and the return voucher must be attached to the Products.
c) Complete the return form (enclosed in the original parcel) and place it in the box.
d) Remove all other labels from the outside of the box.
e) Attach the returns label and commercial invoice (enclosed in the original parcel) to the outside of the box and seal the parcel securely.
f) Take the parcel to the nearest post office and post it. The label is prepaid; therefore, the return is free of charge. Make sure you get a copy of the postal receipt for further reference.
MODEL CANCELLATION FORM
Please copy and paste the form below, complete the details and return the form either by registered post to Swarovski Crystal Online AG, Alte Landstrasse 411, 8708 Männedorf, Switzerland or by email:
Customer_Service_CZ@Swarovski.com.
To:
Swarovski Crystal Online AG
Alte Landstrasse 411
8708 Männedorf
Switzerland
I [Name] hereby give notice that I cancel my contract of sale for the following goods:
- [SPECIFY GOODS]
Ordered on [DATE] and/or received on [DATE]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
7.2. Effects of cancellation
a) We shall reimburse to you all payments received from you, including the costs of the least expensive type of standard delivery offered by Us (i.e. if you choose to have the Product delivered at a higher cost, then We will only refund what you would have paid for the least expensive type of standard delivery offered).
b) We will reimburse in the same means of payment as for the initial transaction; in any event you will not incur any fees as a result of such reimbursement. Please note that if you pay fully by Gift Card, the amount paid can only be reimbursed as a Gift Card. If partial payment is made by Gift Card, the amount paid via your chosen payment method will be reimbursed first via the same payment method. Any remaining amount will then be reimbursed to your Gift Card.
(c) Your refund will be made within fourteen (14) business days from the day on which We receive the Product(s) back from you or, if earlier, the day on which you provide Us with evidence that you have sent the Product(s) back to Us.
(d) Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Products you wish to return, We shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities.
(e) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Product(s) if this has been caused by your handling them in a way which would not be permitted in a Swarovski Store. If We refund you the price paid before We are able to inspect the Product(s) and later discover you have handled them in an unacceptable way, you must pay Us an appropriate amount.
(f) Please retain your delivery note until you have received your refund.
(g) If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchased. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.
(h) Vouchers and customized Products can generally not be replaced or returned.
(i) It is not currently possible to return Products purchased in Swarovski Stores through the Websites.
(j) Please note, that if you decide to return only part of an order that has been purchased with a discount / promotion offer applied, the discount / promotion offer will be re-calculated.
(k) If you decide to return only part of an order that has been purchased with a discount/promotion offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount.
For example, a 10% discount (with a minimum purchase amount of EUR 100) will be removed if the returned product(s) brings the total order value below EUR 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
We warrant the Products are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. No additional guarantee is provided.
The warranty period is two years from receipt of the Product(s).
This warranty does not cover damage to Products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the Product’s care advice.
In the unlikely event your Product(s) are found to be defective under this warranty, please contact
Customer_Service_CZ@Swarovski.com or visit your nearest Swarovski Store. You will be asked for proof of purchase (e.g. your purchase or gift receipt), so please ensure you retain this. You will have the option of receiving a replacement Product, if available, or a full refund.
Swarovski is only liable to you for damage caused intentionally or by gross negligence.
This limitation of liability does not exclude Our liability (i) for death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) for any other liability which cannot be limited or excluded by applicable law.
Subject to the above, We will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise however arising out of or in connection with these GTCs for any:
- economic losses (including without limitation, loss of income, revenues, data, actual or anticipated profits, contracts, business, opportunity or anticipated savings); or
- loss of goodwill or reputation; or
- special, indirect or consequential losses or damages suffered or incurred by you arising out of or in connection with these GTC.
Subject to the above, the aggregate liability under the GTCs whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Products you have ordered from Us.
Your personal data will be processed in accordance with our
Privacy Statement. Please refer to Our
Privacy Policy if you wish to receive more information on the manner in which We use cookies, the type of information We collect, how and for what purpose We use your information and under what circumstances We disclose information. Our
Privacy Policy (including information on the use of cookies) is incorporated into and form part of these GTCs.
Additionally, where you use PayPal or Klarna as a payment method, your personal data will be handled in accordance with the PayPal or Klarna privacy policy (please refer to sections 5.2(b) and (c)).
11. 1. We may transfer this agreement to someone else
We may transfer Our rights and obligations under these GTCs to another Swarovski legal entity or third party with whom We have a legal relationship with. We will always ensure that the transfer will not affect your rights under these GTCs.
11.2. You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these GTCs to another person if We agree to this in writing.
11.3. Nobody else has any rights under these GTCs
These GTCs are between you and Us. No other person shall have any rights to enforce any of its terms.
11.4. If a court finds part of these GTCs illegal, the rest will continue in force
Each of the sectionss of these GTCs operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.
11.5. Even if We delay in enforcing these GTCs, We can still enforce our rights later
If We do not insist immediately that you do anything you are required to do under these GTCs, or if We delay in taking steps against you in respect of your breaking these GTCs, that will not mean that you do not have to do those things and it will not prevent Us taking steps against you at a later date.
11.6. Intellectual Property Rights
The Swarovski Group, or the applicable third-party owner retains all rights, title and interest (including copyright, design, trademarks, patents or other intellectual property rights) in all materials used on this Websites, including but not limited to text, names, product designs, logos, images, graphics, videos and other artworks (hereafter referred to as “Content”). Nothing contained on the Websites should be construed as granting any license or right to use any Content displayed on the Websites.
You may freely browse the Content on the Websites, but you are only permitted to download, view or use such Content from the Websites for your own personal, non-commercial use given that the Content and all copyright or other proprietary notices are kept intact. Additionally, we ask you to add following notice on such reproductions: © Swarovski. All rights reserved.
Besides above permission, you may not modify, adapt, reproduce or change the Websites or its Content nor incorporate the Websites or its content into any other website, online platform or similar. Any commercial use is forbidden without prior written permission from Swarovski.
SWAROVSKI and the SWAN logo are, among others, registered trademarks of Swarovski AG. The Swarovski Group monitors the use the of its trademarks and will take adequate measures to enforce against any form of intellectual property infringements.
11.7. Which laws apply to these GTCs and where you may bring legal proceedings
These GTCs are governed by Swiss law to the exclusion of any referrals to foreign law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Zurich is the exclusive venue for all disputes that may arise from or in connection with these GTCs. This does not affect your legal rights as a consumer in the country in which you are located. Swarovski Crystal Online AG is also authorized to sue at the customer's location.
11.8. Online dispute resolution for consumers
The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link (
http://ec.europa.eu/consumers/odr/).
11.9. Export control and sanctions
Swarovski will screen the Customer’s personal data with relevant export control and sanctions lists. Screening will occur with every update of any sanctions list. The Customer hereby certifies that the present Purchase Order and the implementation thereof will not in any way benefit, directly or indirectly, any natural or legal person that is named on any relevant sanctions list, such as the “Consolidated list of persons, groups and entities” subject to EU financial sanctions and U.S. OFAC’s “List of Specially Designated Nationals and Blocked Persons (“SDN”)”.
This Purchase Order only becomes effective, if any export control and sanctions relevant screenings made by Swarovski at the time of dispatch of the ordered goods do not lead to a match. In case of any breach of this clause or any breach of trade law or export control regulations or sanctions, particularly in case that any screenings made by Swarovski lead to a match, this Purchase order will not come into force and Swarovski will neither be obliged to deliver any goods nor any compensation for non-performance will be due. Open orders shall be rescinded immediately. Notwithstanding the aforementioned, Swarovski shall be entitled to stop any delivery of goods, if any export control regulations and trade restrictions so require. Any compensation for non-performance shall be excluded.
Last revised on 5th November 2019
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