한국 고객 센터
영업시간: 월요일 –금요일 10:00 – 18:00
전화:
聯絡
1
題目
為了能夠提供最佳協助，請選擇一個主題
$(this).closest('#contactTopicFormConfigWrapper').find('.js-contactTopicFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactTopicFormDefinition_contactTopic]': {
trigger: 'change',
validators: {
notEmpty: {
message: '請選擇您的主題／題目',
message_en: '請選擇您的主題／題目'
}
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'ShortContactTopic';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactTopicFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
2
主題
請選擇以下其中一個主題
$(this).closest('#contactSubjectFormConfigWrapper').find('.js-contactSubjectFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactSubjectFormDefinition_contactSubject]': {
trigger: 'change',
validators: {
notEmpty: {
message: '請選擇您的主題／題目',
message_en: '請選擇您的主題／題目'
}
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'ShortContactSubject';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactSubjectFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
$(this).closest('#contactSubjectOtherFormConfigWrapper').find('.js-contactSubjectOtherFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactSubjectOtherFormDefinition_contactSubjectTxt]': {
trigger: 'keyup',
validators: {
notEmpty: {
message: '請輸入您的主旨',
message_en: '請輸入您的主旨'
},
stringLength: {
message: '此欄位的字母數必需介於 0 和 40',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'contactSubjectOther';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactSubjectOtherFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
{"didYouKnowLabel":"您知道嗎：","product-size":["請使用我們的尺寸指南來找到最適合您的尺寸。","欲了解更多資訊，請查看 <a href="/s-swarovski-ring-size/" target="_blank" rel="noopener noreferrer">尺寸指南</a>。"],"product-availability":["要檢查店內庫存，請按照以下步驟操作： <br/>1.從我們的網上商店選擇您的產品。 <br/>2.在產品詳情頁面上，「加入購物車」旁邊選擇「店內查找」，然後點擊「點擊 & 取貨：檢查庫存」。 <br/>3.輸入您的當前位置或首選位置，瀏覽可用的選項。","欲了解更多詳情，請查看我們的 <a href="/s-faq-order/?accordionID=CC-Overview_AE-product_availibility" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"product-colors":["在产品列表页面使用颜色筛选器，或在产品详细信息页面查看颜色变化以找到完美的匹配。"],"promotion-info":["施华洛世奇全年开展促销活动，为了保持更新，我们建议您订阅我们的通讯。"],"promotion-extension":["我們的促銷活動始終有固定的有效期，一旦截止日期過去，折扣優惠碼將自動失效，或者價格恢復為標準價格。在促銷發佈之前下的訂單無法更改以享受最新的促銷優惠。"],"promotion-quality":["請查看促銷條款與細則，以確保您的商品符合條件，並確認您的訂單是在促銷期間內下單的。","欲了解更多資訊，請查看 <a href="/s-faq-order/?accordionID=CC-Overview_AE-purchase_qualify" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"order-resendOrderConfirmation":["当然！如果您想了解订单的最新状态，请访问<a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">订单状态</a>。如果您不知道订单号，只需提供您的电子邮件地址，我们将重新发送订单确认。"],"order-orderStatus":["您知道嗎： 您可以輕鬆查看訂單狀態，請點擊這裡 <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">訂購狀況</a>。"],"order-cancelEntire":["在收到訂單確認後，大約15分鐘內可能可以取消訂單。","欲了解更多資訊，請查看 <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"order-cancelPartially":["部分取消是不可能的，仅在确认后的大约 15 分钟内可以进行完整订单取消。","有关详细信息，请参阅 <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"order-changeBillingAddress":["我们无法更改账单地址。"],"order-return":["您可以按照我們的 <a href="/s-faq-return/?accordionID=CC-Overview_AE-how-do-I-return-my-item" target="_blank" rel="noopener noreferrer">常見問題</a> 中列出的步驟獲取詳細指引"],"order-returnPolicy":["有关我们的退货政策的更多信息，请点击此处 <a href="/s-faq-return/?accordionID=CC-Overview_AE-can-I-do-a-return" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-onlineRefundStatus":["退貨大約需要 14 個工作日。當我們收到您的退貨後，您將收到確認電子郵件，退款可能需要最多 10 個工作日才能顯示在您的帳戶中。","欲了解更多詳情，請參閱我們的 <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-when-will-I-receive-my-refund" target="_blank" rel="noopener noreferrer">常見問題</a>"],"exchange-exchangeProduct":["無法進行換貨。請根據我們的退貨政策退回不需要的商品，並重新訂購正確的產品。","欲了解更多詳情，請參閱我們的<a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-purchase" target="_blank" rel="noopener noreferrer">常見問題</a>"],"exchange-exchangeInStore":["您可以在我們的 <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-product" target="_blank" rel="noopener noreferrer">常見問題</a> 中找到詳細信息。"],"exchange-exchangeProductFromAnotherCountry":["由于各种原因，Swarovski 没有全球换货或退款政策。因此，我们无法更换、替换或退款在其他国家购买的产品。"],"delivery-tracking":["您已通过发货确认收到跟踪链接。或者，您可以在此处检查您的货物进度：<a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">order status</a>。"],"delivery-damagedItem":["我们为给您带来的不便深表歉意。请联系我们的客户服务，并提供运输箱和受损产品的照片，我们会为您寻找解决方案。"],"delivery-missingItem":["我们为给您带来的不便深表歉意。运输箱是否被篡改过？请联系我们的客户服务并提供运输箱的照片，我们会进行调查并为您找到解决方案。"],"delivery-changeAddress":["一旦包裹正在運送中，可能無法更改送貨地址或日期。您可以使用我們的配送合作夥伴的網上平台來管理送貨選項。","欲了解更多詳情，請參閱我們的<a href="/s-faq-shipping/Swarovski-Shipping-FAQs/?accordionID=CC-Overview_AE-delivery_address" target="_blank" rel="noopener noreferrer">常見問題解答</a>"],"delivery-changeCountry":["无法配送到其他国家/地区。请从目的地的在线商店下订单。要更改国家/地区和语言，请单击选择器菜单中的国家/地区名称。"],"payment-electronicCard":["电子礼品卡需在结账时输入付款阶段。请确认您正确输入了10位或16位卡号。请确保您没有输入优惠券或折扣代码。","如需更多信息，请查看此处[链接 <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-voucher-not-working" target="_blank" rel="noopener noreferrer">FAQ</a>"],"payment-multipleElectronicGiftCards":["要使用多张礼品卡付款，请按照步骤在付款阶段合并礼品卡。"],"payment-payWith":["要兑换您的礼品卡，请按照我们<a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-redeem-gift-card" target="_blank" rel="noopener noreferrer">FAQ</a>中描述的简单步骤进行操作。"],"payment-rejection":["请确保您的支付和个人数据一致。有关更多信息，请查看我们的<a href="/s-faq-payment/Swarovski-Payment-FAQs/?accordionID=CC-Purchase-Payment_AE-methods" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"website-unableToCheckout":["请在联系之前查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-website-issue" target="_blank" rel="noopener noreferrer">网站问题 FAQ</a>。"],"website-resetPassword":["请使用“忘记密码”功能。","如需更多信息，请查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ 链接</a>。"],"website-unableToLogin":["请使用“忘记密码”功能。","如需更多信息，请查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ 链接</a>。"],"swarovskiclub-unsubscribeNewsletter":["我们发送两种类型的电子邮件：包含促销和系列的新闻通讯，以及会员更新（奖励、状态或计划更改）。要取消订阅新闻通讯，请点击电子邮件底部的“取消订阅”或在 Swarovski.com 的“我的帐户”中更新您的设置。如需停止所有通讯（包括奖励），请联系客户服务关闭您的帐户。"],"swarovskiclub-emailAfterUnsubscribe":["如果您已退订我们的新闻通讯但仍是施华洛世奇俱乐部的会员，您仍将收到有关奖励、等级状态或计划更改的电子邮件。若要停止这些，请联系客户服务关闭您的帐户。您可能还会订阅我们的子品牌之一的更新。"],"swarovskiclub-voucherNotWorking":["有关详细信息，请访问我们的常见问题条目，了解如何关联您的俱乐部会员身份并使用您的折扣券 <a href="/s-faq-club/?accordionID=CC-Membership-Swa-Club_AE-not-use-discount-voucher" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"swarovskiclub-extendedVoucher":["施华洛世奇俱乐部折扣券不可延长。有效期已在您收到的奖励电子邮件中的条款和条件中说明。"],"swarovskiclub-saleItem":["施华洛世奇俱乐部折扣券不能用于促销商品。有关更多详细信息，请参阅您收到的奖励电子邮件中的条款和条件。"],"swarovskiclub-birthdayGiftVoucher":["您可以从您喜欢的商店领取礼物。如果您没有首选商店，或者不确定应该去哪个商店，可以登录您的账户并选择一个首选商店。或者，您也可以使用我们的商店搜索器找到提供施华洛世奇俱乐部的商店。一些市场的客户可以在下一次在线购买时在线兑换礼物。"],"scsmembership-renewMembership":["要续订您的会员资格，请按照我们 <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=SCS-LP_FAQ_AE-how-can-I-renew-membership" target="_blank" rel="noopener noreferrer">FAQ</a> 中描述的简单步骤操作"],"scsmembership-becomeMember":["要成为新会员，请按照我们 <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=CC-Membership-SCS_AE-how-to-join-renew-online" target="_blank" rel="noopener noreferrer">FAQ</a> 中描述的简单步骤操作"],"scsmembership-membershipArrival":["會員套餐通常在註冊後 4-6 週內寄出，新會員或續約會員資格將於下個月的第一天發出。對於 3 年會員資格（第 2 年和第 3 年），套餐會在年初寄出，讓會員享受年度禮物並探索新產品。"],"warranty-itemCoveredByWarrant":["Swarovski 為從官方門市或授權經銷商購買的產品提供全面的製造與材料缺陷保固。","欲了解我們的保固政策詳情，請查看 <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"warranty-warrantyPolicy":["有關我們保修政策的完整概覽，請訪問我們的<a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">常見問題</a>部分。"],"repair-repairableItem":["請攜帶您的產品和購買憑證前往最近的 Swarovski 門市進行評估，以獲取更多資訊。","您可以使用我們的線上 <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">門市搜尋</a> 工具找到最近的門市。"],"repair-status":["您可以在這裡輕鬆查看您的維修狀態 <a href="/s-faq-repairs/Swarovski-Repair-Replacement-FAQs/?accordionID=CheckRepairStatusThemedAccordionEntryComponent" target="_blank" rel="noopener noreferrer">查看維修狀態</a>"],"repair-cost":["請攜帶您的產品和購買憑證前往最近的 Swarovski 門市進行評估。","您可以使用我們的線上 <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">門市搜尋</a> 工具找到最近的門市。"],"repair-visitStore":["您需要到商店，因为只有授权商店才能正确评估和修理产品。"]}
3
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