Click & Collect
How does Click & Collect work?
Swarovski’s Click & Collect service means that you can now order online on Swarovski.com, avoid shipping costs, and collect your order for FREE from your selected Swarovski Click & Collect store.
When can I collect my order?
We will send you an email when your order is ready to collect from your selected Click & Collect store.
How can I collect my order?
Please bring your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method). We cannot release your order without seeing your ID and orders cannot be collected by a third party on your behalf.
How long will you hold my order?
We will hold your order in store for 7 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.
Which store will my order go to?
You will receive an email confirmation with the store you selected to collect your item(s) from after placing the online order at Swarovski.com.
How do I return my order?
所有線上退貨將由所有參與的 Swarovski「線上訂購店內取貨」商店接受。請透過我們的商店的搜尋分店功能找到離您最近的「線上訂購店內取貨」商店。使用篩選器來尋找所有參與的 Swarovski「線上訂購店內取貨」商店。當系統處理您的線上退貨事宜時，您將會收到一封退貨確認電郵，我們將會處理您的退款事宜。