To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice per product type below to avoid damage.
How to care for your jewelry
Swarovski jewelry is crafted with care, and it requires special care to retain its magic and brilliance. Find out how to care for and clean your Swarovski jewelry in this simple guide.
How to care for your watch
Swarovski watches are crafted with care, and they require special care to retain their magic and brilliance. Find out how to care for and clean your Swarovski watch in this simple guide.
How to care for your decorations
Swarovski decorations are crafted with care, and they require special care to retain their magic and brilliance. Find out how to care for and clean your Swarovski decorations in this simple guide.
Warranty
Swarovski warranty policy
Proof of purchase
Please keep your invoice or receipt as proof of purchase.
For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.
Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.
For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.
For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.
Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.
For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.
International exchange
Due to various reasons (including, without limitation, different jewelry collections in USA, Asia, Europe, and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute, or refund products purchased abroad.
Replacements & Repairs
Czy mój produkt można naprawić?
Zanieś swój produkt wraz z dowodem zakupu do najbliższego sklepu Swarovski, a obsługa chętnie udzieli Ci pomocy i oceni stan produktu.
W przypadku wykrycia wady i uznania, że jest ona objęta rękojmią, sklep zaproponuje Ci wymianę lub naprawę produktu.
W przypadku wykrycia uszkodzeń i uznania, że nie są one objęte rękojmią, sklep może zaproponować Ci odpłatną naprawę produktu.
Najbliższy sklep Swarovski możesz łatwo znaleźć, korzystając z naszej internetowej wyszukiwarki sklepów: www.swarovski.com/store-finder/
Jednocześnie informujemy, że nawet jeśli dowód zakupu został utracony lub okres rękojmi dobiegł końca, zawsze możemy zaproponować Ci odpłatną naprawę produktu.
Czy mogę wysłać swój produkt bezpośrednio do centrów napraw?
Niestety wysyłka uszkodzonych produktów bezpośrednio do naszych centrów napraw nie jest obecnie możliwa.
Zanieś swój produkt wraz z dowodem zakupu do najbliższego sklepu Swarovski, a obsługa chętnie udzieli Ci pomocy i oceni stan produktu.
Najbliższy sklep Swarovski możesz łatwo znaleźć, korzystając z naszej internetowej wyszukiwarki sklepów: www.swarovski.com/store-finder/
Zanieś swój produkt wraz z dowodem zakupu do najbliższego sklepu Swarovski, a obsługa chętnie udzieli Ci pomocy i oceni stan produktu.
Najbliższy sklep Swarovski możesz łatwo znaleźć, korzystając z naszej internetowej wyszukiwarki sklepów: www.swarovski.com/store-finder/
Zasady dotyczące napraw
Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Swarovski’s technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided. Swarovski will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.