Shipping

Standard Delivery - GLS (last mile carrier is Royal Mail)

Orders placed from Monday to Friday by 16:00 GMT will be processed and shipped the same business day.
Standard delivery time: 5 business days after processing and shipping
Standard shipping cost: GBP 4
Free standard shipping over: GBP 80

Express Delivery - UPS

Orders placed from Monday to Friday by 09:00 GMT will be processed and shipped the same business day.
Express delivery time: 1-2 business day after processing and shipping
Express shipping cost: GBP 15

Same Day Delivery - eCourier

Orders placed from Monday to Friday by 02:00 PM local time will be delivered at the same business day.
Same day shipping cost: GBP 25

What is eCourier?

Swarovski partners with eCourier to offer same-day delivery in selected areas. For more information, please visit Terms and Conditions - Ecourier.

Orders placed on weekends and national holidays will be processed and shipped the following business day.

Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. 
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.

Deliveries to the following regions are not possible:
Channel Islands (Jersey, Guernsey, Alderney, Sark & Herm)
British Territories
Isle of Man
Gibraltar

Order today and receive your parcel on a date and at an address of your choice. Please check available dates in the calendar displayed when choosing scheduled delivery in the checkout process. The delivery might take place one business day before/after the selected date.

It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.

Non è possibile effettuare la spedizione in un altro Paese o in un’altra regione. Effettua l’ordine nel negozio online del Paese o della regione in cui verrà consegnato il pacco.
Per cambiare il Paese o la regione e la lingua, clicca sul nome del Paese o della regione nel rispettivo menu di selezione.

Controlla l’e-mail di conferma della spedizione per tracciare il tuo pacco
Se il tracciamento mostra che il tuo pacco è stato consegnato, controlla se qualcun altro al tuo indirizzo l’ha accettato al posto tuo. In alternativa, il tuo pacco potrebbe essere stato consegnato a un vicino.
Controlla anche se hai ricevuto una notifica di tentata consegna, potresti trovarla nella cassetta della posta.
Se non riesci a trovare il tuo pacco, contatta il Servizio Clienti. Assicurati di avere a portata di mano il numero dell’ordine e il numero di tracciamento.