C’est toujours un plaisir d’accueillir des membres, nouveaux ou existants, qui aiment le cristal autant que nous. 
Le délai de livraison standard est de 4 à 6 semaines à compter de votre date d’inscription, vous devriez donc recevoir votre colis sous peu.

Vous pouvez renouveler votre adhésion SCS en ligne en suivant simplement les étapes suivantes : 

- Rendez-vous sur https://www.swarovski.com/fr-FR/register/newcustomer/.
- Sélectionnez le type d’adhésion à renouveler.
- Saisissez votre identifiant si vous êtes membre de Swarovski Crystal Society (SCS) et que vous avez un compte utilisateur en ligne. 
- Sélectionnez « Déjà membre » et saisissez vos informations d’adhésion SCS si vous êtes membre SCS sans compte utilisateur en ligne.
- Procédez au paiement.

Vous recevrez un e-mail vous confirmant le renouvellement. 

L’adhésion SCS peut être renouvelée auprès de tous les revendeurs Swarovski agréés.

Vous trouverez la liste des revendeurs sur store-finder. Veuillez saisir votre ville ou code postal, puis appliquez le filtre « Produits Membres SCS » afin de limiter la recherche des revendeurs Swarovski Crystal Society.

Les membres SCS ne sont autorisés à acheter qu’un seul article en édition limitée.

Si vous avez déjà acheté un article en Édition Limitée en ligne ou en boutique, il n’est pas possible d’en acheter une autre, même s’il s’agit d’un cadeau.

Si vous essayez d’acheter l’Édition Limitée en ligne, un seul exemplaire peut être ajouté à votre panier.

Une adhésion à la SCS ne peut pas être renouvelée en ligne si elle a expiré il y a plus de 3 mois.

Nous vous demandons de bien vouloir vous rendre dans une boutique Swarovski afin d’effectuer le renouvellement. 

Vous trouverez une liste de revendeurs Swarovski agréés sur notre site Web via le lien suivant : www.swarovski.com/fr-FR/store-finder/. 

Vous trouverez la liste des revendeurs sur www.swarovski.com/fr-FR/store-finder/. Veuillez sélectionner votre pays de résidence afin d’afficher la liste des revendeurs. Vous pouvez affiner votre recherche en saisissant votre lieu de résidence ou le nom de la ville principale la plus proche de votre domicile. Sélectionnez le filtre « SCS » pour affiner la liste des revendeurs partenaires de la Swarovski Crystal Society.

Nos abonnements sont proposés pour une durée d’1 an ou de 3 ans. Nous vous encourageons à opter pour la souscription de 3 ans car elle permet de bénéficier d’un tarif préférentiel. Cliquez sur Adhérer ou Renouveler (ou sur le lien) pour consulter le montant des frais d’adhésion de votre pays de résidence.

Les différents modes de paiement de vos frais d’adhésion dépendent de votre pays de résidence. Vous avez la possibilité de régler en espèces ou avec d’autres moyens de paiement acceptés, auprès de votre détaillant agréé SCS local. Si vous décidez de vous inscrire ou de renouveler votre adhésion en ligne, seuls les règlements par carte bancaire sont acceptés.
Dans certains pays tels que l’Espagne, le Royaume-Uni, l’Australie, le Canada ou les États-Unis, le paiement par carte bancaire par téléphone est également disponible. Le règlement se fait uniquement via le Service Clientèle.
 

A fixed-term membership automatically expires after the membership term, either 1 year or 3 years unless the mem­ber extends its respective membership.

For a fixed-term membership, Swarovski will contact the member before the end of the membership term, by means of the contact information provided by the member, and usually first by email if the member has a valid email address, then by post. Generally, the email would be sent around 60 days before the end of the membership term. The reminder by post would be sent 30 days before if no renewal has yet been done.
The SCS member is granted an adequate grace period (generally 3 months) after the end date of the membership term to renew the membership.
 

Memberships always start the first day of the subsequent month of sign up. If the sign up takes place the first of the month, the actual sign-up date is considered the start date of the membership. Regardless of when the SCS member¬ship officially starts, if payment has been received, the member is eligible to buy SCS exclusive products and can receive the membership gift in store (whenever available).
A renewal term begins the day after the end date of the previous membership term.
SCS membership can be renewed at any authorized Swarovski retailers, online at Swarovski.com/scs (if an online shop is available), Via telephone with a Customer Service Agent in certain countries only (see above) or using the renewal form included in the reminder letter sent by post.
 

Please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Please visit SWAROVSKI.COM/scs and, if you do not already have one, set up an online account. Here you can enrich your data with any missing personal details or update existing ones. Alternatively, please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Members signing up to the Swarovski newsletter will be kept up to date with exclusive offers, surprises and prod¬ucts for SCS members. These newsletters will appear under the SCS identity. SCS members may also receive invitations to SCS events by email. 
They will also receive various Swarovski promotions under the Swarovski Newsletter, such as pre-SALE, SALE, etc. 
Swarovski novelties and new collections will also be promoted under the Swarovski Newsletter. These will be personalized and segmented according to their inter¬ests of Interiors if it is their preference but according to which category they purchase most and including some cross-category promotions.
 

Just giving your email address will ensure that we can communicate about your SCS loyalty program cycle; for example, the welcome email, reminder to renew email and welcome back email.
Only if you opt-in for the newsletter can we send you special offers and surprises.
You can sign up to the Swarovski newsletter by ticking the relevant box in the SCS application form when joining or renewing your SCS membership. Please also make sure you provide us with a valid email address. In any case, you can always reach your local customer service to sign up to the Swarovski newsletter.
 

Your annual membership package contains the following:

•     A personalized letter with membership card
•     Your annual membership gift
•     A crystal lovers novelties brochure including the annual exclusive SCS collection
•     After reaching one of your anniversary years, a SCS Anniversary Gift Voucher sent with your renewal package when you renew

In general, for new and renewed membership, packages are sent the first day of the next following month after the membership sign-up. Otherwise, if the membership has been signed up late in the month, then it is sent at the middle of the next month. So, you should expect about 4-6 weeks before receiving your membership package.
For 3-year memberships (2nd and 3rd year of a 3-year membership) the membership package is sent in the first few months of the year, so the SCS member can benefit from the annual gift as well as discovering the Crystal Lovers and SCS novelties of the year earlier.

 

SCS members are invited to follow the Swarovski Foundation’s global philanthropic initiatives.

As a SCS member you could be invited to an SCS Online Streaming, or you will be invited to an event at your local store.

We are sorry to hear that you wish to cancel your membership. We advise you to contact the Customer Services team by filling in the contact form. Our agents will be happy to support you. 

In general, we have 1 type of voucher for our SCS members. You will receive an Anniversary Voucher once you celebrate 2, 5, 10, 15, 20, 25, 30, 35, etc. years of tenure with the SCS. The voucher will be added to your next membership package. 

Our SCS VIP members receive a gold card. The tiering is done based on a calculation that is looking at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a gold card soon. 

Our SCS VIP members receive a special yearly loyalty gift. The tiering is done based on a calculation that is looking at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a special gift soon. 

Your membership gift will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you are still missing your gift, we advise you to contact the Customer Services team over the contact form. Our agents will be happy to check this for you. 

Your membership card will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you are still missing your card, we advise you to contact the Customer Services team over the contact form. Our agents will be happy to check this for you. 

If your card doesn`t reflect the original joining date but a rather recent date, this is usually due to a gap in the tenure. SCS members keep the original member since date by making sure they renew their membership in time. Please note that our grace period is of 3 months. If the membership is not renewed within these 3 months, the member since date will be recalculated and will reflect the date when you have renewed your membership (after the grace period). If you have experienced this issue, please contact Customer Services over the contact form. Our agents will be happy to check if there is a solution for your issue. 

If there is no SCS retailer nearby, the fastest way to renew your membership is by visiting to www.swarovski.com/SCS.
Another option is renewal over the phone which is available in certain countries: Spain, UK, Australia, Canada, Caribbean, and USA. If you are situated in one of these countries, please contact Customer Services.