Replacements & Repairs
Is my item repairable?
Watches and Crystal Living
If you have a watch or crystal living piece that is in need of repair, please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.
If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered.
If the damage is considered to be outside the scope of the warranty, then we might be able to offer a repair at cost.
You can find your nearest store using our online store finder: www.swarovski.com/store-finder
Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.
Jewellery
If your Jewellery is within the warranty period, please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.
If a fault is found and considered to be covered by the warranty an exchange will be offered.
You can find your nearest store using our online store finder: www.swarovski.com/store-finder
Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we cannot proceed with applying the after-sales warranty.
Kindly note that we do not offer repair services for sunglasses.
What is the status of my repair?
Please enter the repair details, which are provided in the confirmation email
Can I post my item directly to the repair centre?
Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.
You can find your nearest store using our online store finder: www.swarovski.com/store-finder/
Repair policy
1. se trata de un producto auténtico y original de Swarovski, con el logotipo del cisne de Swarovski;
2. la reparación es viable: debe ser posible devolver el producto a su impecable estado original;
3. las piezas de repuesto siguen estando disponibles (no suele ser el caso si un producto está descatalogado). Si quieres cambiar o reparar un artículo, lleva el producto en su embalaje original a un distribuidor autorizado de Swarovski.
El servicio de reparación también está disponible para los productos Swarovski adquiridos en el extranjero.