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1

Topic

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Información del producto
Promociones
Pedidos online
Cambio o sustitución
Entrega
Pago
Problema con el sitio web
Swarovski Club
suscripción a la SCS
Warranty
Repair
Other
$(this).closest('#contactTopicFormConfigWrapper').find('.js-contactTopicFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactTopicFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your topic', message_en: 'Please select your topic' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactTopic'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactTopicFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
2

Subject

Select one of the following subjects

Please select your subject *
What is the tracking link of my order?
An item from my order arrived damaged
An item from my order is missing
Can you change my delivery address?
How can I send my order to another country?
Other
How do I renew my membership?
How do I become an SCS member?
When will my membership pack arrive?
Other
Is my item repairable?
What is the status of my repair?
How much does a repair cost?
Why do I have to visit a store to have an item repaired?
Other
Can you advise on the product size?
Where is this product available?
What colour options are available?
How can I order a Swarovski Created Diamonds Made-to-order product?
Other
My postal address is not recognized as a valid address
I am unable to complete the checkout process
Can you reset my account password?
I am unable to login to my account
Other
Other
How do I unsubscribe from the Swarovski Club newsletter?
Why am I still receiving Email from Swarovski after unsubscribing from the newsletter?
My Swarovski Club Voucher does not work
Can my Swarovski Club discount voucher be extended?
Can my Swarovski Club discount voucher be used on sale items?
How do I redeem by birthday gift voucher?
Other
Is my product covered by warranty?
What is your warranty policy?
Other
Can I exchange a product from my online order?
Can I exchange my online purchase in a store?
Can I exchange a product purchased in store another country?
Other
Why is my electronic gift card not accepted online?
Can I use more than 1 electronic gift card as payment?
How do I pay for an online purchase with an electronic gift card?
Why has my payment been rejected?
Why has my payment been refunded?
Other
Can you provide information on the current promotion?
Can you extend the promotion?
Why did my purchase not qualify for the promotion?
Other
Can you resend my order confirmation?
What is the status of my online order?
Can I cancel my entire online order?
Can I cancel part of my online order?
Can you change my billing address?
How do I return my online order?
What is your online return policy?
What is the status of my online refund?
Other
$(this).closest('#contactSubjectFormConfigWrapper').find('.js-contactSubjectFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your subject', message_en: 'Please select your subject' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactSubject'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Subject *
$(this).closest('#contactSubjectOtherFormConfigWrapper').find('.js-contactSubjectOtherFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectOtherFormDefinition_contactSubjectTxt]': { trigger: 'keyup', validators: { notEmpty: { message: 'Please enter your subject', message_en: 'Please enter your subject' }, stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactSubjectOther'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectOtherFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

{"didYouKnowLabel":"Did you know:","product-size":["To know your perfect size, please use our size guide.","For more information please check <a href="/s-swarovski-ring-size/" target="_blank" rel="noopener noreferrer">Size Guide</a>"],"product-availability":["To check in-store availability, follow these steps:<br/>1. Choose your product from our online shop.<br/>2. On the product details page, next to “Add to Bag”, select “Find in-store”, then click “Click & Collect: Check Availability”.<br/>3. Enter your current or preferred location and browse the available options.","For more information please check <a href="/s-faq-order/?accordionID=CC-Overview_AE-product_availibility" target="_blank" rel="noopener noreferrer">FAQ</a>"],"product-colors":["Please use the Colour Filter in the product list page or check the colour variations on the product detail page to find the perfect match."],"promotion-info":["Swarovski runs sale promotions throughout the year, to stay up to date, we recommend signing up to our newsletter."],"promotion-extension":["Our promotions always have set validity periods and once the end date has passed, either the discount voucher codes automatically stop functioning or the standard price returns. Orders placed before a promotion is released cannot be altered to take advantage of the newest promotion."],"promotion-quality":["Check the promotion Terms & Conditions to ensure your item qualifies and confirm your order was placed within the promotion period.","For more details, see our <a href="/s-faq-order/?accordionID=CC-Overview_AE-purchase_qualify" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-resendOrderConfirmation":["Certainly! If you like an update on your order, please visit <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">order status</a>. If you don't know your order number, simply provide your email address, and we'll resend the order confirmation."],"order-orderStatus":["You can easily check the status of your order here <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">Order Status</a>"],"order-cancelEntire":["An order cancellation may be possible within 15 minutes (approximately) of receipt of your order confirmation.","For more information please check <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-cancelPartially":["Partial cancellations aren't possible, only full order cancellations within approximately 15 minutes of confirmation. See <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a> for details."],"order-changeBillingAddress":["We are unable to change a billing addresses."],"order-return":["You can follow the steps outlined in our <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">FAQ</a> for detailed guidance."],"order-returnPolicy":["For more information on our return policy, please click here <a href="/s-faq-return/?accordionID=CC-Overview_AE-can-I-do-a-return" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-onlineRefundStatus":["Returns take around 14 working days. You'll receive a confirmation email once we get your return, and refund may take up to 10 working days to appear in your account.","For more details, see our <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-when-will-I-receive-my-refund" target="_blank" rel="noopener noreferrer">FAQ</a>"],"exchange-exchangeProduct":["Exchanges aren't possible. Please return unwanted items per our returns policy and place a new order for the correct product.","For more details, see our <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-purchase" target="_blank" rel="noopener noreferrer">FAQ</a>"],"exchange-exchangeInStore":["You can find detailed information in our <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-product" target="_blank" rel="noopener noreferrer">FAQ</a>"],"exchange-exchangeProductFromAnotherCountry":["Due to various reasons, Swarovski does not have an international exchange or refund policy. As a result, we are unable to exchange, substitute, or refund products purchased abroad."],"delivery-tracking":["You received the tracking link with your shipping confirmation. Alternatively, you can check the progress of your shipment here: <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">order status</a>."],"delivery-damagedItem":["We apologize for the inconvenience. Please contact our customer service and provide pictures of the shipping box and the damaged product and we will look into a solution for you."],"delivery-missingItem":["We’re sorry for the inconvenience. Was the shipping box tampered with? Please contact our customer service with photos of the shipping box, we will investigate it and find a solution for you."],"delivery-changeAddress":["Changing the delivery address or date may not be possible once a parcel is in transit. You can use our delivery partner's web portal to manage delivery options.","For more details, see our <a href="/s-faq-shipping/Swarovski-Shipping-FAQs/?accordionID=CC-Overview_AE-delivery_address" target="_blank" rel="noopener noreferrer">FAQ</a>"],"delivery-changeCountry":["Delivery to another country/region is not possible. Please order from the online shop of the delivery destination. To change country/region and language, click on the country/region name in the selector menu."],"payment-electronicCard":["Electronic gift cards are entered at payment stage in the checkout. Confirm you are entering the 10 or 16-digit card number correctly. Make sure you are not entering a money-off or discount voucher code.","For more information check here <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-voucher-not-working" target="_blank" rel="noopener noreferrer">FAQ</a>"],"payment-multipleElectronicGiftCards":["To pay with multiple gift cards, please follow the steps to merge gift cards at the payment stage."],"payment-payWith":["To redeem your gift card, please follow these easy steps described in our <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-redeem-gift-card" target="_blank" rel="noopener noreferrer">FAQ</a>"],"payment-rejection":["Please make sure your payment and personal data are consistent.","For more information please check <a href="/s-faq-payment/Swarovski-Payment-FAQs/?accordionID=CC-Purchase-Payment_AE-methods" target="_blank" rel="noopener noreferrer">FAQ</a>"],"website-unableToCheckout":["Please check here before contacting us <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-website-issue" target="_blank" rel="noopener noreferrer">FAQ</a>"],"website-resetPassword":["Please use the "forgot your password" function.","For more information please check here <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ</a>"],"website-unableToLogin":["Please use the "forgot your password" function.","For more information please check here <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ</a>"],"swarovskiclub-unsubscribeNewsletter":["We send two types of emails: newsletters with promotions and collections, and membership updates (rewards, status, or program changes). To unsubscribe from newsletters, click “unsubscribe” at the email’s bottom or update your settings in “My Account” on Swarovski.com. To stop all communications, including rewards, contact Customer Service to close your account."],"swarovskiclub-emailAfterUnsubscribe":["If you’ve unsubscribed from our newsletter but remain a Swarovski Club member, you’ll still receive emails about rewards, tier status, or program changes. To stop these, contact Customer Service to close your account. You may also be subscribed to updates from one of our sub-brands."],"swarovskiclub-voucherNotWorking":["For more details, please visit our FAQ entry on how to link your club membership and use your discount voucher. <a href="/s-faq-club/?accordionID=CC-Membership-Swa-Club_AE-not-use-discount-voucher" target="_blank" rel="noopener noreferrer">FAQ</a>"],"swarovskiclub-extendedVoucher":["Swarovski Club discount vouchers cannot be extended. The validity period is specified in the Terms & Conditions included in the reward email you received."],"swarovskiclub-saleItem":["Swarovski Club discount vouchers cannot be used on sale items. For more details, please refer to the Terms & Conditions in the reward email you received."],"swarovskiclub-birthdayGiftVoucher":["You may collect your gift from your preferred store. If you don't have one, or you aren’t sure which one to visit, you can log in to your account and select a preferred store. Alternatively, you can also use our Store finder to find a store that offers the Swarovski Club. Customers in some markets can redeem their gift online with their next online purchase."],"scsmembership-renewMembership":["To renew your membership, please follow these easy steps described in our <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=SCS-LP_FAQ_AE-how-can-I-renew-membership" target="_blank" rel="noopener noreferrer">FAQ</a>"],"scsmembership-becomeMember":["To become a new member, please follow these easy steps described in our <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=CC-Membership-SCS_AE-how-to-join-renew-online" target="_blank" rel="noopener noreferrer">FAQ</a>"],"scsmembership-membershipArrival":["Membership packages are typically sent 4-6 weeks after sign-up, with new or renewed memberships dispatched on the first day of the following month. For 3-year memberships (2nd and 3rd year), packages are sent early in the year, allowing members to enjoy the annual gift and explore new novelties."],"warranty-itemCoveredByWarrant":["Swarovski provides a full warranty for manufacturing and material defects on products purchased from official stores or authorized retailers.","For details on our warranty policy, see our <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">FAQ</a>"],"warranty-warrantyPolicy":["For a complete overview of our warranty policy, please visit our dedicated <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">FAQ</a> section."],"repair-repairableItem":["To find out, please bring your product and proof of purchase to your nearest Swarovski store for assessment.","You can find your nearest store using our online <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">Store Finder</a>"],"repair-status":["You can easily check the status of your repair here <a href="/s-faq-repairs/Swarovski-Repair-Replacement-FAQs/?accordionID=CheckRepairStatusThemedAccordionEntryComponent" target="_blank" rel="noopener noreferrer">View repair status</a>"],"repair-cost":["Please bring your product and proof of purchase to your nearest Swarovski store for assessment","You can find your nearest store using our online <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">Store Finder</a>"],"repair-visitStore":["You need to visit a store because only authorized stores are equipped to properly assess and repair the product."]}
3

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모리타니
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몬세라트
몬테네그로
몰도바
몰디브
몰타
몽골
미국
미국 버진 아일랜드
미국령 군소 제도
미국령 사모아
미얀마
미크로네시아 연방
바누아투
바레인
바베이도스
바하마
방글라데시
버뮤다
베냉
베네수엘라
베트남
벨기에
벨라루스
벨리즈
보스니아 헤르체고비나
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부룬디
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브루나이 다루살람
사모아
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생바르텔레미
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서사하라
세네갈
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세이셸 제도
세인트루시아
세인트마틴 섬(프랑스령)
세인트빈센트 그레나딘
세인트키츠 네비스
세인트헬레나 어센션 트리스탄다쿠냐
소말리아
솔로몬 제도
수단
수리남
스리랑카
스발바르 얀마옌 제도
스와질랜드
스웨덴
스위스
스페인
슬로바키아
슬로베니아
시리아
시에라리온
신트마르턴(네덜란드령)
싱가포르
아랍에미리트
아루바
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아르헨티나
아이슬란드
아이티
아일랜드
아제르바이잔
아프가니스탄
안도라
알바니아
알제리
앙골라
앙귈라
앤티가 바부다
에리트레아
에스토니아
에콰도르
에티오피아
엘살바도르
영국
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영국령 인도양 지역
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요르단
우간다
우루과이
우즈베키스탄
우크라이나
월리스 푸투나
이라크
이란
이스라엘
이집트
이탈리아
인도
인도네시아
일본
자메이카
잠비아
저지섬
적도 기니
조선민주주의인민공화국
조지아
중국 본토
중앙아프리카 공화국
지부티
지브롤터
짐바브웨
차드
체코 공화국
칠레
카리브 네덜란드
카메룬
카보베르데
카자흐스탄
카타르
캄보디아
캐나다
케냐
케이맨 제도
코모로
코스타리카
코코스 제도
코트디부아르
콜롬비아
콩고
콩고 민주공화국
쿠바
쿠웨이트
쿡 제도
퀴라소
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크리스마스 섬
키르기스스탄
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토고
토켈라우
통가
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투발루
튀니지
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파나마
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파키스탄
파푸아 뉴기니
팔라우
팔레스타인 영토
페로 제도
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포르투갈
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폴란드
푸에르토리코
프랑스
프랑스령 기아나
프랑스령 남방 및 남극
프랑스령 폴리네시아
피지
핀란드
필리핀
핏케언
허드 맥도널드 제도
헝가리
호주
홍콩
Order Number
Repair Number
Subject *
Are you a member of the Swarovski Club loyalty program?
Are you a member of the Swarovski Crystal Society (SCS)?
Membership number *
1000 characters remaining
Please select your topic *
제품 정보
프로모션
온라인 주문
교환
배송
지불
웹사이트 문제
Swarovski Club
SCS멤버십
보증
복구
기타
Please select your subject *
제 주문에 대한 추적 링크는 무엇인가요?
주문한 아이템 하나가 손상된 채로 배송되었습니다.
주문한 아이템 하나가 빠져 있습니다.
제 배송지 주소를 변경해주실 수 있나요?
주문한 상품을 다른 나라로 보내려면 어떻게 해야 하나요?
기타
멤버십을 갱신하려면 어떻게 하나요?
SCS 회원이 되려면 어떻게 하나요?
멤버십 패키지는 언제 도착하나요?
기타
제 제품은 수선이 가능한가요?
제가 요청한 수선은 어떻게 진행되고 있나요?
수선 비용은 얼마인가요?
수선 완료 제품을 받기 위해 매장을 방문해야 하는 이유는 무엇인가요?
기타
제품 사이즈에 대해 조언해 주실 수 있나요?
이 제품은 어디에서 구할 수 있습니까?
어떤 색상들이 있나요?
Swarovski Created Diamonds 맞춤 제작 제품을 어떻게 주문할 수 있나요?
기타
제 우편 주소가 유효한 주소로 인식되지 않습니다.
결제 절차를 완료할 수 없습니다.
계정 비밀번호를 재설정해주실 수 있나요?
제 계정에 로그인이 안 됩니다.
기타
기타
Swarovski Club 뉴스레터 구독을 해지하려면 어떻게 해야 하나요?
뉴스레터 구독을 해지했는데 아직도 스와로브스키에서 이메일이 오는 이유는 무엇인가요?
제 Swarovski Club 바우처가 적용되지 않습니다.
Swarovski Club 할인 바우처 기간을 연장할 수 있나요?
세일 품목에 Swarovski Club 할인 바우처를 사용할 수 있나요?
생일 선물 바우처는 어떻게 사용하나요?
기타
제 제품은 보증이 적용되나요?
스와로브스키의 보증 정책은 어떻게 되나요?
기타
온라인 주문 제품을 교환할 수 있나요?
온라인으로 구매한 아이템을 매장에서 교환할 수 있나요?
다른 나라에 있는 매장에서 구매한 제품을 교환할 수 있나요?
기타
제가 소지한 기프트 카드를 온라인에서 이용할 수 없습니다. 왜 그런가요?
하나 이상의 기프트 카드로 결제할 수 있나요?
기프트 카드로 온라인 구매를 결제하려면 어떻게 해야 하나요?
결제가 거절된 이유는 무엇인가요?
결제가 환불된 이유는 무엇인가요?
기타
현재 진행 중인 프로모션에 대한 정보를 제공해주실 수 있나요?
프로모션을 연장해주실 수 있나요?
구매에 프로모션이 적용되지 않은 이유는 무엇인가요?
기타
주문 확인서를 다시 보내주실 수 있나요?
제 온라인 주문은 어떤 상태인가요?
온라인 주문 전체를 취소할 수 있나요?
온라인 주문 일부를 취소할 수 있나요?
제 청구지 주소를 변경해주실 수 있나요?
온라인 주문은 어떻게 반품하나요?
온라인 반품 정책은 어떻게 되나요?
제 온라인 환불은 어떤 상태인가요?
기타

Please note that by clicking the ‘Send’ button you accept that the conversation and further data provided by you will be stored by Swarovski. For further information, please read our data privacy policy.

* Mandatory Fields
$(this).closest('#kr-contactEmailFormConfigWrapper').find('.js-kr-contactEmailFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactEmailFormDefinition_title]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_firstName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Only letters are allowed'); messagesEN.push('Only letters are allowed'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Minimum length is 2 characters'); messagesEN.push('Minimum length is 2 characters'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter your first name.', message_en: 'Please enter your first name.' }, stringLength: { message: 'You have exceeded the maximum length of 35 characters for this field', message_en: 'You have exceeded the maximum length of 35 characters for this field', max: 35 }, } }, 'values[contactEmailFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Only letters are allowed'); messagesEN.push('Only letters are allowed'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Minimum length is 2 characters'); messagesEN.push('Minimum length is 2 characters'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter a last name', message_en: 'Please enter a last name' }, stringLength: { message: 'You have exceeded the maximum length of 35 characters for this field', message_en: 'You have exceeded the maximum length of 35 characters for this field', max: 35 }, } }, 'values[contactEmailFormDefinition_phone]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[\\\\+]{0,1}[0-9\\\\(\\\\)\\- \\\\.]*$', ''))) { messages.push('please enter your phone number. (Numbers only, no spaces)'); messagesEN.push('please enter your phone number. (Numbers only, no spaces)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'You have exceeded the maximum length of 20 characters for this field', message_en: 'You have exceeded the maximum length of 20 characters for this field', max: 20 }, callbackPhone: { alias: 'callback', message: 'Please enter a phone number', message_en: 'Please enter a phone number', callback: function (value, validator, $field) { if (value === '') { return true; } var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title'); var isValidPrefix = prefixCountry !== undefined && prefixCountry !== 'Unknown'; if (!isValidPrefix) { return false; } var prefix = prefixCountry.split("+")[1]; var isMinimumLength = true; var minLength = ""; if (minLength !== null) { if (value.startsWith("+")) { if ((value.length - prefix.length - 1) < minLength) { isMinimumLength = false; } } else if (value.length < minLength) { isMinimumLength = false; } } return isMinimumLength; } }, } }, 'values[contactEmailFormDefinition_email]': { trigger: 'blur', validators: { regexp: { regexp: new RegExp('^(?=.{0,255}$)(?=.{0,64}@)(?:(?!^\\.)(?!.*\\.@)(?!.*\\.\\.)[a-zA-Z0-9!#.$%&\'*+\/=?^_‘{|}~-]+|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f]){1,62}\")@(?!-)(?!.*\\.-)(?!.*-\\.)(?:[a-zA-Z0-9-]{1,61}\\.){1,126}(?=[a-zA-Z0-9-]*[a-zA-Z][a-zA-Z0-9-]*$)[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?$', ''), message: 'Please enter your email address.', message_en: 'Please enter your email address.' }, notEmpty: { message: 'Please enter your email address.', message_en: 'Please enter your email address.' }, stringLength: { message: 'The number of characters for this field must be between 0 and 70', message_en: 'The number of characters for this field must be between 0 and 70', min: 0 , max: 70 }, } }, 'values[contactEmailFormDefinition_country]': { trigger: 'change', validators: { notEmpty: { message: 'Please enter your country\/region.', message_en: 'Please enter your country\/region.' } } }, 'values[contactEmailFormDefinition_swaClubMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMemberNumber]': { trigger: 'blur', validators: { notEmpty: { message: 'Please enter your SCS Membership number', message_en: 'Please enter your SCS Membership number' }, stringLength: { message: 'The number of characters for this field must be between 0 and 11', message_en: 'The number of characters for this field must be between 0 and 11', min: 0 , max: 11 }, } }, 'values[contactEmailFormDefinition_message]': { trigger: 'blur', validators: { notEmpty: { message: 'Please enter a message', message_en: 'Please enter a message' }, stringLength: { message: 'The number of characters for this field must be between 0 and 1000', message_en: 'The number of characters for this field must be between 0 and 1000', min: 0 , max: 1000 }, } }, 'values[contactEmailFormDefinition_contactOrderNo]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^([a-zA-Z0-9]{15})$|^$', ''))) { messages.push('Please enter a valid order number (15 digits)'); messagesEN.push('Please enter a valid order number (15 digits)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactRepairNo]': { trigger: 'blur', validators: { stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your topic', message_en: 'Please select your topic' } } }, 'values[contactEmailFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your subject', message_en: 'Please select your subject' } } }, 'values[contactEmailFormDefinition_contactSubjectTxt]': { trigger: 'blur', validators: { notEmpty: { message: 'Please enter your subject', message_en: 'Please enter your subject' }, stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactEmail'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactEmailFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Phone

Phone

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