YOUR ONLINE PURCHASE
Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.
Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.
To add a product to your Shopping Bag:
To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.
To view the contents of your Shopping Bag:
View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.
To change the number of products in your Shopping Bag:
If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.
To remove products from your Shopping Bag:
Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.
Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days. You will find further information in the Return Policy section.
- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online
Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.
Swarovski Crystal Online currently delivers to the following countries/regions:
Switzerland (including Liechtenstein)
Countries and regions exempt from delivery:
Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed. This does not apply to EU countries.
Swarovski is currently unable to deliver to the following regions/countries:
Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, and El Hierro)
Isle of Man
French Territories (Guadeloupe, Martinique, Guyana and La Réunion)
Christmas Island (Australia)
Fær Øer (Faroe islands)
Principality of Monaco
Channel Islands (Jersey and Guernsey)
Aruba and Netherlands Antilles
Orders placed from Monday to Friday by 1:00PM SGT will be processed and shipped within 4 - 6 business days. Orders placed on weekends and public holidays will be processed and shipped two business days later. Orders that include customised items (if applicable) may take longer. No deliveries are made on weekends or public holidays. An express delivery option is available in selected countries for last-minute purchases that do not include customised products. Please find below an overview of the shipping options and times per country. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.
Standard shipping time (Order by 1PM)
Standard shipping cost
Free standard shipping on orders over
4-6 Business Days
|2-4 Business Days||4-6 Business Days||4-9 Business Days||4-9 Business Days|
Items remain the property of Swarovski until receipt of final payment.
Swarovski's delivery partner, Janio, handles all shipments to Malaysia. Swarovski is currently unable to deliver to PO boxes and APO/FPO addresses.
Swarovski delivers to all the countries listed above. Deliveries to other countries are not possible, including the following regions:
Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, & El Hierro)
Isle of Man
French Territories (Guadeloupe, Martinique, Guyana & La Réunion)
Christmas Island (Australia)
Fær Øer (Faroe islands)
Principality of Monaco
Channel Islands (Jersey, Guernsey, Alderney, Sark & Herm)
Aruba & Netherlands Antilles
Swarovski accepts Visa and Mastercard as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad.
As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.
For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.
The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted.
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards and customized products). To return your order please proceed as follows:
1. Remove the peel-off label attached to the Return Form
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form
3. Stick the return label onto the parcel
If you have lost it, please return the parcel to the following address:
SWAROVSKI MALAYSIA TRADING SDN BHD (MITSUI OUTLET BRANCH)
KLIA LOT G55, PERSIARAN KOMERSIAL
SEPANG SELANGOR DARUL EHSAN
ATTN : ONLINE RETURN TEAM
4. Take the parcel to the nearest post office and ship it
The label is not prepaid. Shipping costs are beared by the customer. Make sure you get a copy of the postal receipt, for further reference.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order.
If you received the item(s) as a gift, the sender will be refunded automatically.
Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.
Our returns policy covers all items, including those on promotion or sale.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
Gift & Giftcards
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.
MONDAY TO FRIDAY
09:00 – 18:00
SAT AND SUN/PUBLIC HOLIDAY: