Warranty
Swarovski warranty policy
Swarovski offers a full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorized Swarovski retailers. The warranty policy can be found under Customer Care at www.swarovski.com at any time. The terms of the warranty may vary between markets and regions. The warranty only covers damage that, in the opinion of Swarovski or an authorized Swarovski retailer, is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence, or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found under Customer Care at www.swarovski.com at any time. Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorized Swarovski retailer:
1. Replaced by an identical piece, if available:
2. Substituted with a piece of comparable value; or
3. Repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts. The damaged product should be given to the closest Swarovski Shop or an authorized Swarovski retailer that will send it to the local Swarovski sales company. This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt, or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty. These warranty conditions apply if there are no specific warranty conditions granted for specific products. Swarovski reserves the right to amend or adapt these warranty conditions, with implications for the future, at its discretion at any time. This warranty does not affect your statutory rights.
Watches: to view the watches warranty, please download the PDF.
Swarovski Created Diamonds warranty policy
標準 Swarovski Created Diamonds 首飾的保固期為三 (3) 年（或適用法律規定之更長期間），而訂製的Swarovski Created Diamonds 首飾的保固期為自產品原收據（須提供購買證明）日期起五 (5) 年（或適用法律規定之更長期間）。本保固條款適用於 Swarovski Created Diamonds 首飾的原始購買人。
由 Swarovski 以外的人士提供保養、維修、尺寸調整、或其他服務者，會致使本保固失效。本保固不涵蓋因意外、外部衝擊或壓力、誤用與濫用、修改、試圖維修、購買後過失、正常磨損、及/或未能遵守產品保養建議所導致之產品損壞。在購買後發生之鑽石遺失、鑽石裂痕或缺角、凹痕、變形戒環刮傷、重新調整尺寸、首飾或鑽石遺失或遭竊，概不屬本保固範圍。因接觸刺激性化學物質而變色之情況，亦不屬於本保固範圍。
如欲依本保固條款提出索賠主張者，請聯絡 聯絡我們 或前往您附近的 Swarovski 門市辦理。如經我們判斷，您的產品確實有符合保固條件的材料瑕疵或製造商缺陷，我們將 (i) 盡可能對產品進行維修；或在我們認為適當的情況下，(ii) 我們會免費為您更換相同產品或同類產品。
本保固條款是您在法律權利外所享有之額外權利，並不影響您的法律權利。
本產品基於州法律所享有之任何默示保固規定，亦受本明示保固條款之期限限制。美國某些州（包括紐澤西州）不允許對默示保固期間做任何限制，因此如果您居住在該等州，前述對默示保固之限制對您不適用。
標準 Swarovski Created Diamonds 首飾的保固期為一年（或適用法律規定之更長期間），而訂製的Swarovski Created Diamonds 首飾的保固期為自產品原收據（須提供購買證明）日期起一年（或適用法律規定之更長期間）。本保固條款適用於 Swarovski Created Diamonds 首飾的原始購買人。
由 Swarovski 以外的人士提供保養、維修、尺寸調整、或其他服務者，會致使本保固失效。本保固不涵蓋因意外、外部衝擊或壓力、誤用與濫用、修改、試圖維修、購買後過失、正常磨損、及/或未能遵守產品保養建議所導致之產品損壞。在購買後發生之鑽石遺失、鑽石裂痕或缺角、凹痕、變形戒環刮傷、重新調整尺寸、首飾或鑽石遺失或遭竊，概不屬本保固範圍。因接觸刺激性化學物質而變色之情況，亦不屬於本保固範圍。
如欲依本保固條款提出索賠主張者，請聯絡 聯絡我們 或前往您附近的 Swarovski 門市辦理。如經我們判斷，您的產品確實有符合保固條件的材料瑕疵或製造商缺陷，我們將 (i) 盡可能對產品進行維修；或在我們認為適當的情況下，(ii) 我們會免費為您更換相同產品或同類產品。
本保固條款是您在法律權利外所享有之額外權利，並不影響您的法律權利。
本產品基於州法律所享有之任何默示保固規定，亦受本明示保固條款之期限限制。美國某些州（包括紐澤西州）不允許對默示保固期間做任何限制，因此如果您居住在該等州，前述對默示保固之限制對您不適用。
購買證明
對於在店鋪購買的產品，收銀機的收據可作為購物證明，並需於任何維修申請時出示。
請妥善保管。對於在線上商店購買的產品，送貨收據可作為該項線上訂單的維修證明和證書。
對於所有在線上購買的產品，均需出示發票或送貨收據，才可提出任何有關維修或類似情況的申請。