Warranty
Swarovski warranty policy
Swarovski offers a 2 years full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorised Swarovski retailers.
The warranty policy can be found under Customer Care at www.swarovski.com at any time. The terms of the warranty may vary between markets and regions.
The warranty only covers damage that in the opinion of Swarovski or an authorised Swarovski retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found under Customer Care at www.swarovski.com at any time.
Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:
1. Replaced by an identical piece, if available:
2. Substituted with a piece of comparable value
The damaged product should be given to the closest Swarovski Shop or an authorised Swarovski retailer that will send it to the local Swarovski sales company.
If products are sent by post they should be insured and sent by certified or registered post, as Swarovski cannot be held liable for damage, loss or theft incurred during transport.
This warranty service is provided free of charge.
Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
These warranty conditions apply if there are no specific warranty conditions granted for specific products.
Swarovski reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.
Watches: to view the watches warranty, please download PDF.
Proof of purchase
For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.
Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.
For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.
International exchange
Replacements & Repairs
¿Se puede reparar mi artículo?
¿Puedo enviar mi artículo directamente a los centros de reparaciones?
Lleva el artículo, junto con un comprobante de compra, a tu tienda Swarovski más cercana. Allí estarán encantados de ayudarte y valorar el producto.
Puedes encontrar tu tienda más cercana con nuestro buscador: www.swarovski.com/store-finder/
Política de reparaciones
1. se trata de un producto auténtico y original de Swarovski, con el logotipo del cisne de Swarovski;
2. la reparación es viable: debe ser posible devolver el producto a su impecable estado original;
3. las piezas de repuesto siguen estando disponibles (no suele ser el caso si un producto está descatalogado). Si quieres cambiar o reparar un artículo, lleva el producto en su embalaje original a un distribuidor autorizado de Swarovski.
El servicio de reparación también está disponible para los productos Swarovski adquiridos en el extranjero.