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Returns & Exchange

Can I do a return?

Sometimes it’s just not right, if your item wasn’t what you expected, don’t worry, you have up to 14 days after receipt to return the item.

To qualify for a return:
•Items must be in a new unused condition; we reserve the right not to accept the return if the product shows signs of wear
•All products returned must include all original packaging materials and tags
•All items purchased as part of a set, or a part of a promotional offer must all be returned according to the promotional terms & conditions.  See ""Can i return items purchased in promotional bundle offer or set?""

The below items are non-returnable:
• Personalized,adjusted to fit, customized,engraved products and made to order
• Made to order
•Gift cards
•Face masks
• Perishable goods
•Products purchased from a different country      

How do I return my item?

Swarovski's top priority is our customer satisfaction. You may return your Online order up to 14 days after receipt (except for Creators Lab products, Gift Cards and Swarovski Masks (if unpacked due to hygienic reasons). To return your order please proceed as follows:

To register your return, please go to to get your return label / QR Code.

Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique QR code or return label.

Pack the item(s) to be returned in the original carton using the original packaging materials.

Fill in the return form and return the form with the merchandise. Include the number of returned articles and the reason for return. It is very important that you include the return form with your package so that we can process your return.

Return the parcel according to the instructions of your chosen return carrier.

Keep the proof of return postage.

Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

Products purchased online can be returned at selected Swarovski stores (excluding concessions). Click here to discover if there is a store near you offering the service and check under store services for “Return in store”

The item must be returned with proof of purchase within 14 days after delivery/collection for a refund only.
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.

In store purchase
All products must be returned within 14 days after purchase to a Swarovski store with proof of purchase. Products that have been purchased in Swarovski retail store CANNOT be returned through our online store.

How do I return a gift?

Online purchase 

If delivered directly to you: 
Follow the FAQ online returns process to return the item and the amount will be refunded to the card holder. 
Alternatively if it is only a size exchange of the same product exchange, subject to product availability. Visit your nearest store for a size exchange.

In store purchase

Take your return item to your nearest store with the gift receipt where we will be happy to help you choose an alternative from our collection for the same price or of a higher value, or a gift card.

When will I receive my refund?

Online purchase

Returned through a courier service:
Please note that your return will be processed within 14 days from the time we receive the product in our warehouse. Once processed, we will send you a confirmation email. It may take anywhere from 5-10 business days for the funds to appear back in your account.

Returns to store

Your return will be processed the same day; however, it may take anywhere from 5 - 10 business days for the funds to appear back in your account.

In store purchase

Your return will be processed on the same day; however, it may take anywhere from 5-10 business days for the funds to appear back in your account

I have lost my receipt?

Alternative documents will act as proof of purchase:
• Authenticity card, date stamped
• Bank or credit card statement
• Credit card slip
We will be happy to help you choose an alternative product from the collection for the same price or of a higher value if the product complies with our Returns Policy. See our Returns Policy for more information.

Can I return or exchange a product purchsed in another country?

Due to various reasons, Swarovski does not have an international exchange or refund policy. As a result, we are unable to exchange, substitute, or refund products purchased abroad.

Can i return items purchased in bundle promotional sets?

For promotional bundles, where you enjoy a discount as a result of purchasing a certain number of items  (for example, "Buy two or more bracelets and receive 15% off"), you can return any of the items purchased separately. However, if your return reduces the number of items purchased below the offer threshold, your remaining purchases will no longer qualify for the promotion and all discounts applied will be forfeited.

Here are some examples:
   -Buy two or more bracelets and receive 15% off: If you purchase 3 bracelets for $100 each, your total purchase price before tax will be $255.  If you return one bracelet your purchase still qualifies for the promotional offer, and you will receive back $85 for that item.  If you return two bracelets, you no longer qualify for the promotional offer; the one bracelet you retain will revert to full price, and your refund will be $155.

   - Compose your set and enjoy an exciting price: If you purchase 3 items as a set to receive promotional pricing, and you return one item in that set, your purchase will no longer qualify for the promotional set pricing.  The remaining items would revert to full price, which would be reflected in the refund for the item you retain.


Can I exchange my purchase?

It is not possible to replace, nor exchange, returned products.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.

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