Free standard shipping over 75 EUR
Search

Contact us

1

Topic

In order to better assist you, please select a topic

Please select your topic *
Product Information
Promotions
Online Orders
Exchange
Delivery
Payment
Website Issue
Swarovski Club
SCS membership
Warranty
Repair
Other
$(this).closest('#contactTopicFormConfigWrapper').find('.js-contactTopicFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactTopicFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your topic', message_en: 'Please select your topic' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactTopic'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactTopicFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
2

主題

請選擇以下其中一個主題

Please select your subject *
제 주문에 대한 추적 링크는 무엇인가요?
주문한 아이템 하나가 손상된 채로 배송되었습니다.
주문한 아이템 하나가 빠져 있습니다.
제 배송지 주소를 변경해주실 수 있나요?
주문한 상품을 다른 나라로 보내려면 어떻게 해야 하나요?
기타
멤버십을 갱신하려면 어떻게 하나요?
SCS 회원이 되려면 어떻게 하나요?
멤버십 패키지는 언제 도착하나요?
기타
제 제품은 수선이 가능한가요?
제가 요청한 수선은 어떻게 진행되고 있나요?
수선 비용은 얼마인가요?
수선 완료 제품을 받기 위해 매장을 방문해야 하는 이유는 무엇인가요?
기타
제품 사이즈에 대해 조언해 주실 수 있나요?
이 제품은 어디에서 구할 수 있습니까?
어떤 색상들이 있나요?
Swarovski Created Diamonds 맞춤 제작 제품을 어떻게 주문할 수 있나요?
기타
제 우편 주소가 유효한 주소로 인식되지 않습니다.
결제 절차를 완료할 수 없습니다.
계정 비밀번호를 재설정해주실 수 있나요?
제 계정에 로그인이 안 됩니다.
기타
기타
Swarovski Club 뉴스레터 구독을 해지하려면 어떻게 해야 하나요?
뉴스레터 구독을 해지했는데 아직도 스와로브스키에서 이메일이 오는 이유는 무엇인가요?
제 Swarovski Club 바우처가 적용되지 않습니다.
Swarovski Club 할인 바우처 기간을 연장할 수 있나요?
세일 품목에 Swarovski Club 할인 바우처를 사용할 수 있나요?
생일 선물 바우처는 어떻게 사용하나요?
기타
제 제품은 보증이 적용되나요?
스와로브스키의 보증 정책은 어떻게 되나요?
기타
온라인 주문 제품을 교환할 수 있나요?
온라인으로 구매한 아이템을 매장에서 교환할 수 있나요?
다른 나라에 있는 매장에서 구매한 제품을 교환할 수 있나요?
기타
제가 소지한 기프트 카드를 온라인에서 이용할 수 없습니다. 왜 그런가요?
하나 이상의 기프트 카드로 결제할 수 있나요?
기프트 카드로 온라인 구매를 결제하려면 어떻게 해야 하나요?
결제가 거절된 이유는 무엇인가요?
결제가 환불된 이유는 무엇인가요?
기타
현재 진행 중인 프로모션에 대한 정보를 제공해주실 수 있나요?
프로모션을 연장해주실 수 있나요?
구매에 프로모션이 적용되지 않은 이유는 무엇인가요?
기타
주문 확인서를 다시 보내주실 수 있나요?
제 온라인 주문은 어떤 상태인가요?
온라인 주문 전체를 취소할 수 있나요?
온라인 주문 일부를 취소할 수 있나요?
제 청구지 주소를 변경해주실 수 있나요?
온라인 주문은 어떻게 반품하나요?
온라인 반품 정책은 어떻게 되나요?
제 온라인 환불은 어떤 상태인가요?
기타
$(this).closest('#contactSubjectFormConfigWrapper').find('.js-contactSubjectFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your subject', message_en: 'Please select your subject' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactSubject'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Subject *
$(this).closest('#contactSubjectOtherFormConfigWrapper').find('.js-contactSubjectOtherFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectOtherFormDefinition_contactSubjectTxt]': { trigger: 'keyup', validators: { notEmpty: { message: 'Please enter your subject', message_en: 'Please enter your subject' }, stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactSubjectOther'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectOtherFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

{"didYouKnowLabel":"Did you know:","product-size":["請使用我們的尺寸指南來找到最適合您的尺寸。","欲了解更多資訊,請查看 <a href="/s-swarovski-ring-size/" target="_blank" rel="noopener noreferrer">尺寸指南</a>。"],"product-availability":["要檢查店內庫存,請按照以下步驟操作: <br/>1.從我們的網上商店選擇您的產品。 <br/>2.在產品詳情頁面上,「加入購物車」旁邊選擇「店內查找」,然後點擊「點擊 & 取貨:檢查庫存」。 <br/>3.輸入您的當前位置或首選位置,瀏覽可用的選項。","欲了解更多詳情,請查看我們的 <a href="/s-faq-order/?accordionID=CC-Overview_AE-product_availibility" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"product-colors":["在产品列表页面使用颜色筛选器,或在产品详细信息页面查看颜色变化以找到完美的匹配。"],"promotion-info":["施华洛世奇全年开展促销活动,为了保持更新,我们建议您订阅我们的通讯。"],"promotion-extension":["我們的促銷活動始終有固定的有效期,一旦截止日期過去,折扣優惠碼將自動失效,或者價格恢復為標準價格。在促銷發佈之前下的訂單無法更改以享受最新的促銷優惠。"],"promotion-quality":["請查看促銷條款與細則,以確保您的商品符合條件,並確認您的訂單是在促銷期間內下單的。","欲了解更多資訊,請查看 <a href="/s-faq-order/?accordionID=CC-Overview_AE-purchase_qualify" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"order-resendOrderConfirmation":["当然!如果您想了解订单的最新状态,请访问<a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">订单状态</a>。如果您不知道订单号,只需提供您的电子邮件地址,我们将重新发送订单确认。"],"order-orderStatus":["您知道嗎: 您可以輕鬆查看訂單狀態,請點擊這裡 <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">訂購狀況</a>。"],"order-cancelEntire":["在收到訂單確認後,大約15分鐘內可能可以取消訂單。","欲了解更多資訊,請查看 <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"order-cancelPartially":["部分取消是不可能的,仅在确认后的大约 15 分钟内可以进行完整订单取消。","有关详细信息,请参阅 <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"order-changeBillingAddress":["我们无法更改账单地址。"],"order-return":["您可以按照我們的 <a href="/s-faq-return/?accordionID=CC-Overview_AE-how-do-I-return-my-item" target="_blank" rel="noopener noreferrer">常見問題</a> 中列出的步驟獲取詳細指引"],"order-returnPolicy":["有关我们的退货政策的更多信息,请点击此处 <a href="/s-faq-return/?accordionID=CC-Overview_AE-can-I-do-a-return" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-onlineRefundStatus":["退貨大約需要 14 個工作日。當我們收到您的退貨後,您將收到確認電子郵件,退款可能需要最多 10 個工作日才能顯示在您的帳戶中。","欲了解更多詳情,請參閱我們的 <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-when-will-I-receive-my-refund" target="_blank" rel="noopener noreferrer">常見問題</a>"],"exchange-exchangeProduct":["無法進行換貨。請根據我們的退貨政策退回不需要的商品,並重新訂購正確的產品。","欲了解更多詳情,請參閱我們的<a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-purchase" target="_blank" rel="noopener noreferrer">常見問題</a>"],"exchange-exchangeInStore":["您可以在我們的 <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-product" target="_blank" rel="noopener noreferrer">常見問題</a> 中找到詳細信息。"],"exchange-exchangeProductFromAnotherCountry":["由于各种原因,Swarovski 没有全球换货或退款政策。因此,我们无法更换、替换或退款在其他国家购买的产品。"],"delivery-tracking":["您已通过发货确认收到跟踪链接。或者,您可以在此处检查您的货物进度:<a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">order status</a>。"],"delivery-damagedItem":["我们为给您带来的不便深表歉意。请联系我们的客户服务,并提供运输箱和受损产品的照片,我们会为您寻找解决方案。"],"delivery-missingItem":["我们为给您带来的不便深表歉意。运输箱是否被篡改过?请联系我们的客户服务并提供运输箱的照片,我们会进行调查并为您找到解决方案。"],"delivery-changeAddress":["一旦包裹正在運送中,可能無法更改送貨地址或日期。您可以使用我們的配送合作夥伴的網上平台來管理送貨選項。","欲了解更多詳情,請參閱我們的<a href="/s-faq-shipping/Swarovski-Shipping-FAQs/?accordionID=CC-Overview_AE-delivery_address" target="_blank" rel="noopener noreferrer">常見問題解答</a>"],"delivery-changeCountry":["无法配送到其他国家/地区。请从目的地的在线商店下订单。要更改国家/地区和语言,请单击选择器菜单中的国家/地区名称。"],"payment-electronicCard":["电子礼品卡需在结账时输入付款阶段。请确认您正确输入了10位或16位卡号。请确保您没有输入优惠券或折扣代码。","如需更多信息,请查看此处[链接 <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-voucher-not-working" target="_blank" rel="noopener noreferrer">FAQ</a>"],"payment-multipleElectronicGiftCards":["要使用多张礼品卡付款,请按照步骤在付款阶段合并礼品卡。"],"payment-payWith":["要兑换您的礼品卡,请按照我们<a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-redeem-gift-card" target="_blank" rel="noopener noreferrer">FAQ</a>中描述的简单步骤进行操作。"],"payment-rejection":["请确保您的支付和个人数据一致。有关更多信息,请查看我们的<a href="/s-faq-payment/Swarovski-Payment-FAQs/?accordionID=CC-Purchase-Payment_AE-methods" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"website-unableToCheckout":["请在联系之前查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-website-issue" target="_blank" rel="noopener noreferrer">网站问题 FAQ</a>。"],"website-resetPassword":["请使用“忘记密码”功能。","如需更多信息,请查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ 链接</a>。"],"website-unableToLogin":["请使用“忘记密码”功能。","如需更多信息,请查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ 链接</a>。"],"swarovskiclub-unsubscribeNewsletter":["我们发送两种类型的电子邮件:包含促销和系列的新闻通讯,以及会员更新(奖励、状态或计划更改)。要取消订阅新闻通讯,请点击电子邮件底部的“取消订阅”或在 Swarovski.com 的“我的帐户”中更新您的设置。如需停止所有通讯(包括奖励),请联系客户服务关闭您的帐户。"],"swarovskiclub-emailAfterUnsubscribe":["如果您已退订我们的新闻通讯但仍是施华洛世奇俱乐部的会员,您仍将收到有关奖励、等级状态或计划更改的电子邮件。若要停止这些,请联系客户服务关闭您的帐户。您可能还会订阅我们的子品牌之一的更新。"],"swarovskiclub-voucherNotWorking":["有关详细信息,请访问我们的常见问题条目,了解如何关联您的俱乐部会员身份并使用您的折扣券 <a href="/s-faq-club/?accordionID=CC-Membership-Swa-Club_AE-not-use-discount-voucher" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"swarovskiclub-extendedVoucher":["施华洛世奇俱乐部折扣券不可延长。有效期已在您收到的奖励电子邮件中的条款和条件中说明。"],"swarovskiclub-saleItem":["施华洛世奇俱乐部折扣券不能用于促销商品。有关更多详细信息,请参阅您收到的奖励电子邮件中的条款和条件。"],"swarovskiclub-birthdayGiftVoucher":["您可以从您喜欢的商店领取礼物。如果您没有首选商店,或者不确定应该去哪个商店,可以登录您的账户并选择一个首选商店。或者,您也可以使用我们的商店搜索器找到提供施华洛世奇俱乐部的商店。一些市场的客户可以在下一次在线购买时在线兑换礼物。"],"scsmembership-renewMembership":["要续订您的会员资格,请按照我们 <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=SCS-LP_FAQ_AE-how-can-I-renew-membership" target="_blank" rel="noopener noreferrer">FAQ</a> 中描述的简单步骤操作"],"scsmembership-becomeMember":["要成为新会员,请按照我们 <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=CC-Membership-SCS_AE-how-to-join-renew-online" target="_blank" rel="noopener noreferrer">FAQ</a> 中描述的简单步骤操作"],"scsmembership-membershipArrival":["會員套餐通常在註冊後 4-6 週內寄出,新會員或續約會員資格將於下個月的第一天發出。對於 3 年會員資格(第 2 年和第 3 年),套餐會在年初寄出,讓會員享受年度禮物並探索新產品。"],"warranty-itemCoveredByWarrant":["Swarovski 為從官方門市或授權經銷商購買的產品提供全面的製造與材料缺陷保固。","欲了解我們的保固政策詳情,請查看 <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"warranty-warrantyPolicy":["有關我們保修政策的完整概覽,請訪問我們的<a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">常見問題</a>部分。"],"repair-repairableItem":["請攜帶您的產品和購買憑證前往最近的 Swarovski 門市進行評估,以獲取更多資訊。","您可以使用我們的線上 <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">門市搜尋</a> 工具找到最近的門市。"],"repair-status":["您可以在這裡輕鬆查看您的維修狀態 <a href="/s-faq-repairs/Swarovski-Repair-Replacement-FAQs/?accordionID=CheckRepairStatusThemedAccordionEntryComponent" target="_blank" rel="noopener noreferrer">查看維修狀態</a>"],"repair-cost":["請攜帶您的產品和購買憑證前往最近的 Swarovski 門市進行評估。","您可以使用我們的線上 <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">門市搜尋</a> 工具找到最近的門市。"],"repair-visitStore":["您需要到商店,因为只有授权商店才能正确评估和修理产品。"]}
3

聯絡方式

選擇您想要的聯絡方式

Email

Estimated waiting time: 1- 3 business days

Se tiver uma questão ou precisar de mais informações, contacte-nos utilizando o formulário abaixo. Teremos todo o prazer em ajudar.

First name *
Last name *
Telephone
Email *
Country *
Afeganistão
Albânia
Alemanha
Andorra
Angola
Anguilla
Antártida
Antígua e Barbuda
Argentina
Argélia
Arménia
Aruba
Arábia Saudita
Austrália
Azerbaijão
Bahamas
Bahrain
Bangladesh
Barbados
Belize
Benim
Bermudas
Bielorrússia
Bolívia
Bonaire, Santo Eustáquio e Saba
Botsuana
Brasil
Brunei Darussalam
Bulgária
Burkina Faso
Burundi
Butão
Bélgica
Bósnia-Herzegovina
Cabo Verde
Camarões
Camboja
Canadá
Cazaquistão
Chade
Chile
China continental
Chipre
Coletividade de São Bartolomeu
Colômbia
Comores
Congo
Congo, República Democrática do
Coreia, República Popular Democrática da
Coreia, República da
Costa Rica
Costa do Marfim
Croácia
Cuba
Curaçau
Dinamarca
Djibuti
Dominica
Egipto
El Salvador
Emirados Árabes Unidos
Equador
Eritreia
Eslováquia
Eslovénia
Espanha
Estados Unidos da América
Estónia
Etiópia
Fiji
Filipinas
Finlândia
França
Gabão
Gana
Geórgia
Gibraltar
Granada
Gronelândia
Grécia
Guadalupe
Guam
Guatemala
Guernsey
Guiana
Guiana Francesa
Guiné
Guiné Equatorial
Guiné-Bissau
Gâmbia
Haiti
Honduras
Hungria
Ilha Bouvet
Ilha Heard e Ilhas McDonald
Ilha Norfolk
Ilha de Man
Ilha de Natal
Ilhas Aland
Ilhas Caimão
Ilhas Cocos (Keeling)
Ilhas Cook
Ilhas Faroé
Ilhas Geórgia do Sul e Sandwich do Sul
Ilhas Malvinas
Ilhas Marianas Setentrionais
Ilhas Marshall
Ilhas Menores Distantes dos Estados Unidos
Ilhas Salomão
Ilhas Turcas e Caicos
Ilhas Virgens Americanas
Ilhas Virgens Britânicas
Indonésia
Iraque
Irlanda
Irão
Islândia
Israel
Itália
Iémen
Jamahiriya Árabe da Líbia
Jamaica
Japão
Jersey
Jordânia
Kiribati
Kuwait
Lesoto
Letónia
Libéria
Liechtenstein
Lituânia
Luxemburgo
Líbano
Macedónia
Madagáscar
Malawi
Maldivas
Mali
Malta
Malásia
Marrocos
Martinica
Mauritânia
Maurícia
Mayotte
Micronésia, Estados Federados da
Moldávia
Mongólia
Montenegro
Montserrat
Moçambique
Myanmar
México
Mónaco
Namíbia
Nauru
Nepal
Nicarágua
Nigéria
Niuê
Noruega
Nova Caledónia
Nova Zelândia
Níger
Omã
Palau
Panamá
Papua-Nova Guiné
Paquistão
Paraguai
Países Baixos
Peru
Pitcairn
Polinésia Francesa
Polónia
Porto Rico
Portugal
Qatar
Quirguistão
Quénia
RAE de Hong Kong
RAE de Macau
Região de Taiwan
Reino Unido
República Centro-Africana
República Checa
República Democrática Popular do Laos
República Dominicana
República Árabe da Síria
Reunião
Roménia
Ruanda
Sahara Ocidental
Saint Martin (parte francesa)
Samoa
Samoa Americana
Santa Helena, Ascensão e Tristão da Cunha
Santa Lúcia
Santa Sé (Estado da Cidade do Vaticano)
Senegal
Serra Leoa
Seychelles
Singapura
Sint Maarten (parte neerlandesa)
Somália
Sri Lanka
Suazilândia
Sudão
Suriname
Suécia
Suíça
Svalbard e Jan Mayen
São Cristóvão e Nevis
São Marino
São Pedro e Miquelão
São Tomé e Príncipe
São Vicente e Granadinas
Sérvia
Tailândia
Tajiquistão
Tanzânia
Território Britânico do Oceano Índico
Território Palestiniano
Territórios Franceses do Sul
Timor-Leste
Togo
Tonga
Toquelau
Trinidad e Tobago
Tunísia
Turquemenistão
Turquia
Tuvalu
Ucrânia
Uganda
Uruguai
Uzbequistão
Vanuatu
Venezuela
Vietname
Wallis e Futuna
Zimbabué
Zâmbia
África do Sul
Áustria
Índia
Order Number
Repair Number
Subject *
Are you a member of the Swarovski Club loyalty program?
Are you a member of the Swarovski Crystal Society (SCS)?
Membership number *
1000 characters remaining
Please select your topic *
Informação sobre produtos
Promoções
Encomendas online
Troca
entrega
Pagamento
Problema no Website
Swarovski Club
Subscrição SCS
Garantia
Reparação
Outro
Please select your subject *
Qual é a hiperligação de rastreamento da minha encomenda?
Um artigo da minha encomenda chegou danificado
Um artigo da minha encomenda não foi enviado
Pode alterar o meu endereço de entrega?
Como poderei enviar a minha encomenda para outro país?
Outro
Como renovo a minha subscrição?
Como me torno sócio SCS?
Quando irei receber o meu pacote de subscrição?
Outro
O meu artigo pode ser reparado?
Qual o estado da minha reparação?
Quanto custa uma reparação?
Porque devo deslocar-me a uma loja para a reparação de um artigo?
Outro
Poderia indicar o tamanho do produto?
Onde está disponível este produto?
Quais as opções de cores disponíveis?
Como posso pedir um produto Swarovski Created Diamonds feito sob encomenda?
outro
O meu endereço postal não é reconhecido como um endereço válido
Não consigo concluir o processo de pagamento da compra
Posso repor a palavra-passe da minha conta?
Não consigo iniciar sessão na minha conta
Outro
Outro
Como cancelo a minha subscrição da newsletter do Swarovski Club?
Por que motivo continuo a receber e-mails da Swarovski depois de cancelar a subscrição da newsletter?
O meu cupão Swarovski Club não funciona
O meu cupão de desconto Swarovski Club pode ser alargado?
O meu cupão de desconto Swarovski Club pode ser usado em artigos em saldo?
Como utilizo o meu cupão de oferta de aniversário?
Outro
O meu produto está coberto pela garantia?
Qual é a vossa política de garantia?
Outro
Posso trocar um produto da minha encomenda online?
Posso trocar um produto comprado numa loja de outro país?
Posso trocar a minha compra online numa loja?
Outro
Por que motivo o meu cartão presente eletrónico não é aceite online?
Posso usar mais de 1 cartão presente eletrónico para pagamento?
Como faço para pagar uma compra online com um cartão presente eletrónico?
Por que motivo o meu pagamento foi rejeitado?
Por que motivo o meu pagamento foi reembolsado?
Outro
Poderia dar informações sobre a promoção atual?
Pode estender a promoção?
Por que motivo a minha compra não é elegível para a promoção?
Outro
Poderia reenviar a confirmação da minha encomenda?
Qual é o estado da minha encomenda online?
Posso cancelar a minha encomenda online completa?
Posso cancelar parte da minha encomenda online?
Pode alterar o meu endereço de faturação?
Como posso devolver a minha encomenda online?
Qual é a vossa política de devoluções online?
Qual é o estado do meu reembolso online?
Outro

Please note that by clicking the ‘Send’ button you accept that the conversation and further data provided by you will be stored by Swarovski. For further information, please read our data privacy policy.

* Mandatory Fields
$(this).closest('#pt-contactEmailFormConfigWrapper').find('.js-pt-contactEmailFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactEmailFormDefinition_title]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_firstName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Only letters are allowed'); messagesEN.push('Only letters are allowed'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Minimum length is 2 characters'); messagesEN.push('Minimum length is 2 characters'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter your first name.', message_en: 'Please enter your first name.' }, stringLength: { message: 'You have exceeded the maximum length of 40 characters for this field', message_en: 'You have exceeded the maximum length of 40 characters for this field', max: 40 }, } }, 'values[contactEmailFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Only letters are allowed'); messagesEN.push('Only letters are allowed'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Minimum length is 2 characters'); messagesEN.push('Minimum length is 2 characters'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter a last name', message_en: 'Please enter a last name' }, stringLength: { message: 'You have exceeded the maximum length of 40 characters for this field', message_en: 'You have exceeded the maximum length of 40 characters for this field', max: 40 }, } }, 'values[contactEmailFormDefinition_phone]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[\\\\+]{0,1}[0-9\\\\(\\\\)\\- \\\\.]*$', ''))) { messages.push('please enter your phone number. (Numbers only, no spaces)'); messagesEN.push('please enter your phone number. (Numbers only, no spaces)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'You have exceeded the maximum length of 20 characters for this field', message_en: 'You have exceeded the maximum length of 20 characters for this field', max: 20 }, callbackPhone: { alias: 'callback', message: 'Please enter a phone number', message_en: 'Please enter a phone number', callback: function (value, validator, $field) { if (value === '') { return true; } var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title'); var isValidPrefix = prefixCountry !== undefined && prefixCountry !== 'Unknown'; if (!isValidPrefix) { return false; } var prefix = prefixCountry.split("+")[1]; var isMinimumLength = true; var minLength = ""; if (minLength !== null) { if (value.startsWith("+")) { if ((value.length - prefix.length - 1) < minLength) { isMinimumLength = false; } } else if (value.length < minLength) { isMinimumLength = false; } } return isMinimumLength; } }, } }, 'values[contactEmailFormDefinition_email]': { trigger: 'blur', validators: { regexp: { regexp: new RegExp('^(?=.{0,255}$)(?=.{0,64}@)(?:(?!^\\.)(?!.*\\.@)(?!.*\\.\\.)[a-zA-Z0-9!#.$%&\'*+\/=?^_‘{|}~-]+|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f]){1,62}\")@(?!-)(?!.*\\.-)(?!.*-\\.)(?:[a-zA-Z0-9-]{1,61}\\.){1,126}(?=[a-zA-Z0-9-]*[a-zA-Z][a-zA-Z0-9-]*$)[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?$', ''), message: 'Please enter your email address.', message_en: 'Please enter your email address.' }, notEmpty: { message: 'Please enter your email address.', message_en: 'Please enter your email address.' }, stringLength: { message: 'The number of characters for this field must be between 0 and 70', message_en: 'The number of characters for this field must be between 0 and 70', min: 0 , max: 70 }, } }, 'values[contactEmailFormDefinition_country]': { trigger: 'change', validators: { notEmpty: { message: 'Please enter your country\/region.', message_en: 'Please enter your country\/region.' } } }, 'values[contactEmailFormDefinition_swaClubMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMemberNumber]': { trigger: 'blur', validators: { notEmpty: { message: 'Please enter your SCS Membership number', message_en: 'Please enter your SCS Membership number' }, stringLength: { message: 'The number of characters for this field must be between 0 and 11', message_en: 'The number of characters for this field must be between 0 and 11', min: 0 , max: 11 }, } }, 'values[contactEmailFormDefinition_message]': { trigger: 'blur', validators: { notEmpty: { message: 'Please enter a message', message_en: 'Please enter a message' }, stringLength: { message: 'The number of characters for this field must be between 0 and 1000', message_en: 'The number of characters for this field must be between 0 and 1000', min: 0 , max: 1000 }, } }, 'values[contactEmailFormDefinition_contactOrderNo]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^([a-zA-Z0-9]{15})$|^$', ''))) { messages.push('Please enter a valid order number (15 digits)'); messagesEN.push('Please enter a valid order number (15 digits)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactRepairNo]': { trigger: 'blur', validators: { stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your topic', message_en: 'Please select your topic' } } }, 'values[contactEmailFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your subject', message_en: 'Please select your subject' } } }, 'values[contactEmailFormDefinition_contactSubjectTxt]': { trigger: 'blur', validators: { notEmpty: { message: 'Please enter your subject', message_en: 'Please enter your subject' }, stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactEmail'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactEmailFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Phone

Phone

Estimated waiting time: 2- 5 minutes

Customer service Greece

Opening hours: Mon - Fri: 09:00 - 18:00

Phone:

+30 2121 057 288