So funktioniert es
Häufig gestellte Fragen
Warum sollte ich Mitglied werden?
Als Swarovski Club Mitglied profitieren Sie von Prämien, wenn Sie bei uns einkaufen. Mitglieder erhalten außerdem vorzeitigen Zugang zu Sales und Sonderaktionen, Einladungen zu Veranstaltungen, Statusprämien und vieles mehr.
Sie können Ihre Vorteile im Abschnitt „Mein Konto“ einsehen, wenn Sie sich online anmelden.
Nach der Swarovski Club Anmeldung im Store möchte ich nun online einkaufen und diese Online-Einkäufe verbuchen. Was muss ich tun?
Besuchen Sie swarovski.com und klicken Sie auf „Anmelden“. Auf der rechten Seite werden Sie aufgefordert, Ihre Mitgliedsnummer (in der Fußzeile jeder E-Mail zu finden) und die E-Mail-Adresse anzugeben, die Sie zur Anmeldung im Store verwendet haben. Anschließend können Sie ein Passwort festlegen.
Warum funktioniert mein Rabattgutschein nicht?
If you are trying to use your discount voucher online, please make sure that you are logged in for the code to work. Voucher codes (for example BIRTHDAY, WELCOME, and SILVER) should be redeemed in your shopping bag.
Furthermore, please note that discount vouchers (e.g., 20% off) can only be used on full-priced items and can only be redeemed once. The vouchers cannot be redeemed as part of a sale, offer, or promotion, and cannot be combined with any other discounts or product vouchers. Repairs, SCS memberships, and special editions are also excluded (special editions refers to items such as, but not limited to, exclusive designer editions, numbered limited editions, SCS annual editions, Crystal Myriad editions, other artistic custom-made items, and collaborations).
Furthermore, please note that discount vouchers (e.g., 20% off) can only be used on full-priced items and can only be redeemed once. The vouchers cannot be redeemed as part of a sale, offer, or promotion, and cannot be combined with any other discounts or product vouchers. Repairs, SCS memberships, and special editions are also excluded (special editions refers to items such as, but not limited to, exclusive designer editions, numbered limited editions, SCS annual editions, Crystal Myriad editions, other artistic custom-made items, and collaborations).
How is my tier status calculated?
Your tier status is based on your total rolling year spend. Rolling year spend is the sum or total of the purchased and returned products a Swarovski Club member has made over a 12-month period.
The 12-month period starts when you make your first purchase as a Swarovski Club member. That means, if you start spending on July 10, you will have until July 9th the following year (12 months later) to accumulate rewards and reach the next tier.
Every time you qualify for a new tier, you will be able to enjoy the benefits of that tier status for 12 months.
Products purchased on Swarovski.com and in participating stores stores of the 32 participant countries will count towards your tier calculation. Participant countries: Australia, Austria, Belgium, Canada, Czech Republic, France, Germany, Great Britain, Greece, Hong Kong SAR, Hungary, India, Ireland, Italy, Japan, Luxembourg, Macau SAR, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, South Korea, Spain, Switzerland, Taiwan, Thailand, Türkiye and USA. However, the following items do not count towards your membership: accessories (care and cleaning products); spare parts; repairs services; the purchase and redemption of gift cards, your SCS membership fee; purchases made in countries other than your assigned country of residence; and returns.
