CUSTOMER INFORMATION AND TERMS AND CONDITIONS FOR SWITZERLAND
1.1. Applicability
1.2. Contracting Party
1.3. Amendment to the GTCs
2. Acceptance of Purchase Orders
2.1. Invitation
2.2. Registration Process
2.3. Ordering Steps
2.4. Pre Oders
3.1. General Availability
3.2. Click & Reserve
3.3. Buy Online & Pick Up In Store
3.4. Click & Collect
4. Prices and Additional Costs
4.1. Prices of Products
4.2. Mispricing
4.3. Changes to Pricing
5.1. Total Price
5.2. Payment Methods
5.3. Debit
5.4. Payment Conditions
5.5. Consents
5.6. Currency
6. Delivery and Reservation of Title
6.1. Delivery
6.2. Reservation of Title
7.1. Cancellation Process
7.2. Effects of Cancellation
11. 1. We may transfer this contract to someone else
11.2. You need Our consent to transfer your rights to someone else
11.3. Nobody else has any rights under these GTCs
11.4. If a court finds part of these GTCs illegal, the rest will continue in force
11.5. Even if We delay in enforcing these GTCs, We can still enforce Our rights later
11.6. Intellectual Property Rights
11.7. Which laws apply to these GTCs and where you may bring legal proceedings
11.8. Export control and sanctions
11.9. Special Terms and Conditions for Creators Lab Products
1.1. Applicability
These general terms and conditions and any policies or documents to which a link is provided herein (hereinafter referred to as “GTCs”) apply to all orders through https://www.swarovski.com/, mobile websites and applications owned by and / or operated by or on behalf of Swarovski Schweiz AG and / or any and all other legal entities within the Swarovski Group of Companies, unless provided otherwise on the respective website, as well as to all purchases by consumers via Pay by Link in Switzerland by Swarovski Schweiz AG. (hereinafter referred to as the “Websites"). Swarovski Schweiz AG and / or any and all other legal entities within the Swarovski Group of Companies will be referred to hereinafter as “Swarovski” / We / Us / Our”.
Please read these GTCs carefully before ordering Products (as defined below) from the Websites. By ordering Our Products, you indicate that you consent to and shall comply with:
a. these GTCs
b. Our Websites Terms of Use[ZG1] ; and
c. Our Privacy Policy[ZG2]
and you confirm that you are competent to enter into legally-binding contracts and are of the required age in your country to enter into legally binding contracts. If We have reason to believe that you do not fulfill any requirements mentioned herein, We reserve the right to cancel your order.
1.2. Contracting Party
The Websites for the sale of goods via the Internet, are operated by:
Swarovski Schweiz AG
Alte Landstrasse 411
8708 Männedorf
Switzerland
Company Registration Number: Handelsregister Zurich, CHE-103.445.267
VAT number in Switzerland: CHE-103.445.267 - VAT
Legally represented by its Managing Director: Mr. Christoph Storck
In the unlikely event that you have any complaints about any Products purchased from the Websites or via Pay by Link from the Store(s) operated by Swarovski Schweiz AG in Switzerland or in case you wish to assert statutory warranty claims you can contact Us at the above address or you can reach Our Customer Service via email at: customer_service_ch@swarovski.com.[ZG3]
If you select a shipping destination outside of Switzerland, please be informed that the respective country Terms and Conditions shall apply to your purchase and use of the Websites. A link to the applicable Terms and Conditions will be displayed at the respective country Websites and the check-out page. Furthermore, please note, that the invoice address needs to be in the country of the delivery destination.
1.3. Amendment to the GTCs
We reserve the right to make changes to the GTCs at any time and any changes will be effective from the publication of the new GTCs on the Websites. You, and any contract of sale between Us, will be subject to the version of the GTCs in force at the time you order Products from the Websites.
2. ACCEPTANCE OF PURCHASE ORDERS
2.1. Invitation
Please note, that all Products offered on the Websites are an invitation to buy only and are not an offer or unilateral contract of sale from Our side.
By completing the Check-Out process and clicking the “BUY NOW” button, you provide a binding offer to conclude a purchase contract, however, all orders submitted by you are subject to acceptance by Us in Our discretion.
We are free to not accept your order in Our discretion for any reason whatsoever without liability and in compliance with applicable laws.
Examples of when We may not accept your order include, but are not limited to:
a) non-availability of Products displayed on the Websites;
b) incorrectly priced Products on the Websites;
c) incorrectly described Products on the Websites;
d) if We are unable to obtain authorisation of your payment;
e) if We receive a negative credit report;
f) if there is reason to believe that you are in breach of the GTCs;
g) if there is reason to believe that you are involved in fraudulent or criminal activities of any kind;
h) if We have reason to believe that you are not a consumer but a commercial buyer.
If We are unable to accept your order, We will inform you of this and will not charge you for the Product.
2.2. Registration Process
a) When placing an order, you can use the “Guest Check-Out”, or you may register with Us. The difference between the two options is, that when you select the option “Register” you will have your information on file next time you wish to purchase a Product and do not need to enter the information again. Both options require certain mandatory fields (name, surname, address, email address, phone number) on an order form. When you select the option “Register” We may ask you to create and use a password to be able to access your information the next time you wish to purchase a Product.
Where We do so, it is on the strict condition that you shall be responsible for ensuring that your password is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by Us and inform Us immediately if you become aware of or suspect any unauthorised use of your password or if your password becomes available to an unauthorised party.
Without prejudice to Our other rights and remedies, We may suspend your access to the Websites without liability to you, if in Our reasonable opinion, such action is necessary for safeguarding the Websites.
You agree that the content you provide when you register on the Websites is not misleading and is true, accurate and complete in all respects and you will notify Our Customer Service via email to customer_service_ch@swarovski.com[ZG4] of any changes to that content.
b) In the event prolonged inactivity causes your connection to the Websites to fail, your selection of Products may be lost. In such case, you will be required to re-enter your selection. Please note that Products in your shopping basket and on your wishlist are not reserved and may be purchased by other customers and/or removed from your shopping basket.
2.3. Ordering Steps
There is no binding contract to purchase formed until We have accepted your order as indicated in section 2.3. (g) below.
You agree that once you have clicked the “BUY NOW” button, your orders on the Websites are binding offers to purchase the Products listed in your shopping basket from Us on the basis of these GTCs (hereinafter “Product” or “Products”).
Steps until acceptance of your order:
a) After choosing a Product and placing it into your shopping basket you will be forwarded to the payment and Check-Out page (hereinafter referred to as “Check-Out”). After selecting a payment and delivery method you will be able to activate the “BUY NOW” button at the end of the Check-Out process. By clicking on the “BUY NOW” button, you make a binding offer to conclude a purchase contract.
b) Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order, correct any input errors and choose a payment and delivery method.
c) Item availability, prices and delivery options may vary depending on the delivery destination.
d) Variations in both the manufacturing processes We use and the display properties of the computer hardware you use to view the Websites may affect the colours of the Products displayed on the Websites and the Products delivered to you may differ in appearance in minor respects. We may also make minor changes to the Products to reflect changes in relevant laws and regulatory requirements.
e) We do not accept orders where the corresponding delivery address you give is that of an entity or individual providing a freight forwarding service. In the event that We do accept any order and We subsequently become aware that the corresponding delivery address for such order is that of an entity or individual providing a freight forwarding service, We shall be entitled to cancel such order upon notice to you by email or telephone.
f) After your binding offer has been submitted to Us, you will receive an order confirmation email with your billing and delivery address, order number, details of your chosen Products, final price and shipping mode. This email is not an acceptance of your offer/order but solely a confirmation that We have received your order.
g) An acceptance of your offer/order and the conclusion of a purchase contract is indicated by:
(a) an email confirming that the Products ordered have been dispatched; or
(b) in the event you have selected the option “Click & Collect” – where this service is available - (as described in section 3.4.), We have sent you an email confirming that the Products have been dispatched to the respective Swarovski Store and can be picked up within seven (7) business days from and including the date of this confirmation email; or
(c) in the event you have selected the option “Click & Reserve” – where this service is available - (as described in section 3.2.), We have sent you an email confirming that the Products have been reserved at the respective Swarovski Store and you visit Us within two (2) business days to purchase the Product in the Swarovski Store; or
(d) in the event you have been able to select the option “Buy Online & Pick Up In Store” for a Product - where this service is available (as described in section 3.3.), We have sent you an email confirming that the Products ordered can now be picked up in the designated Swarovski Store, or
(e) in the event you have been able to select the option “Pay by Link” for a Product: after your binding offer to purchase has been submitted to Us via phone, you will receive an email together with a link for payment. Once you have paid, you will receive an order confirmation email with your billing and delivery address, details of your chosen Products, final price and shipping mode. This email is an acceptance of your offer/order and a confirmation that We have received your order.
When you are collecting Products you have purchased via “Click & Collect”, “Buy Online & Pick Up In Store” or “Pay by Link”, you may be required to bring to the Swarovski Store original photographic proof of your identity (such as a passport or identity card) together with your payment card used to place the order (if applicable).
If you change your mind once you have purchased the Product(s), please see section 7 for your rights to return the Product and receive a refund.
Please kindly note, that the option to collect Products in a Swarovski Store is only available in certain countries from specified Swarovski Stores.
Please note that after your order has been submitted, We are not able to change or cancel your order. In case you wish to cancel your order please contact Our Customer Service via email: customer_service_ch@swarovski.com.[ZG5]
2.4. Pre-Orders
We may invite you from time to time to pre-order selected Products online before they are available from Swarovski stores or websites (“Pre-Order Products”).
You agree that if you order a Pre-Order Product, you will be charged in case of use of a credit card after your item has shipped, in case of use of any other payment method you will be charged shortly after you place your order and before your item is dispatched. Kindly note that irrespective of the means of payment, in case you pre-order more than one type of product, you will be charged shortly after you place your order and before your item is dispatched.
Notwithstanding the foregoing, your payment method may reflect the deduction of the purchase price immediately upon placing the order. Please note your order is not confirmed until payment has been taken. Pre-Order Products will be shipped within the period as stated on the product page (in most instances this will be at latest between 6-8 weeks from the date the order is placed). Please note that the following delivery options offered on the Website shall not apply to orders of Pre-Order Products: Click & Reserve; Buy Online Pick up in Store. The Click & Collect option will only be possible in certain countries and based on the delivery times mentioned on the product page. Pre-orders can be cancelled before Pre-Order Products are shipped.
3.1. General Availability
Products are available as long as they are in stock. The level of stock availability shown will be updated regularly but it does not guarantee that the Product checked will be available when you visit the designated Swarovski Store (if applicable to the option you have chosen). We reserve the right to change the Products offered for sale on the Websites at any time without notice (but such changes will not apply to Products in respect of which you have submitted an order). We also reserve the right to limit the number of Products that may be sold to you.
In the unlikely event the Products you have ordered are not available, We will notify you during the order process and you will be reimbursed via the payment method used to purchase the Product(s).
We are not liable if certain Products are not in stock or are not available.
3.2. Click & Reserve
We may give you the option of checking the availability of certain Products and reserving Products in specified Swarovski Stores through the Websites (“Click & Reserve”). If the Product is available, it will be reserved for you for two (2) business days from notification to you, in accordance with section 2.3. lit. g), (c). You can purchase the Product in the applicable Swarovski Store. Prices in the Swarovski Stores may vary from the Prices displayed on the Websites.
3.3. Buy Online & Pick Up In Store
We may give you the option (if applicable in your country) of purchasing a Product online and picking it up on the same business day in a designated Swarovski Store (“Buy Online & Pick Up In Store”). If the order is not collected within seven (7) business days of Us sending you a confirmation email, in accordance with section 2.3. lit. g), (d), We will assume that it is unwanted, cancel the order and section 7.2. will apply.
3.4. Click & Collect
We may give you the option of purchasing a Product online and collecting it from a designated Swarovski Store (“Click & Collect”). If the order is not collected within seven (7) business days of Us sending you a confirmation email, in accordance with section 2.3. lit. g), (b), We will assume that it is unwanted, cancel the order and section 7.2. will apply.
4. PRICES AND ADDITIONAL COSTS
4.1. Prices of Products
All prices of Products on the Websites are the prices for the Products only. They include any VAT (or other sales taxes) payable but do not include the charge for delivery (if any). Please see Our information on Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery.[ZG6]
The total price of your order, including all ancillary and delivery costs, will be shown at the end of the Check-Out process. By confirming the order, you state that you agree to the price for the Products. The price cannot be adjusted after the completion of the Check-Out process.
Please note: All orders are placed with Swarovski Schweiz AG, which is a Swiss entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Swarovski has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.
4.2. Mispricing
Please note, that if a Product's correct price is lower than the price stated on the Websites, subject to Our right to refuse an order pursuant to these GTCs, We will charge the lower amount and send you the Product.
If a Product's correct price is higher than the price stated on the Websites, We will, at our discretion, contact you for your instructions before We accept your order. If We accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, We may terminate the contract, refund you any sums you have paid and require the return of any Products provided to you.
4.3. Changes to Pricing
We may vary the prices of Products listed on the Websites at any time and without any notice, but such changes will not apply to Products in respect of which you have submitted an order.
5.1. Total Price
The total price for your order will be the purchase price of the Product(s) you have chosen including VAT and any additional costs (i.e. delivery costs etc.). Find out more about Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery.[ZG7]
The total price for Products ordered is due when you submit your order through the Websites.
5.2. Payment Methods
Payment may be by:
a) Credit/debit card/”Pay by Link”
If you pay with a credit/debit card (by entering your payment data on the Websites of the respective payment provider), We reserve the right to validate the name, address and other personal information supplied by you during the order process against appropriate third-party databases. By providing such payment data, you consent to such checks being made. Please note that this is done only to confirm your identity; a credit check is not performed, and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with all applicable data protection laws and Our Privacy Policy[ZG8] .
You confirm that the credit/debit card that is being used is yours and that all details you provide to Us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. If the institution that issued the credit card refuses to authorise payment to Us, We will not accept your order and We are not liable for any delays or for failure to deliver and We are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts which may be applied by your card issuer or bank as a result of Our processing of your credit/debit card payment in accordance with your order.
If your credit/debit card is not denominated in the currency of your purchase indicated on the Websites, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank and therefore We shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer charging you in a different currency other than the currency of your purchase as displayed on the Websites.
b) PayPal
If you pay using PayPal, the PayPal Privacy Policy [ZG9] available on the PayPal website will also apply. This sets out how PayPal collects, retains, processes, shares and transfers your personal data when you use PayPal’s services.
c) Klarna
In certain countries We may offer Klarna as a payment method. Depending on the country-Websites you may have the option to use different products of Klarna. It is at the discretion of Klarna to determine if you are eligible to use Klarna as a payment method and to tailor the payment options for you. Please see the Klarna terms and conditions here.[ZG10] Please kindly note, that We do not accept liability in respect of your use of Klarna as a payment method.
In order to be able to offer you Klarna as a payment method, We need to pass to Klarna your personal information (name, billing and shipping address, email, phone number, date of birth, bank account or card details, personal ID number and order details). Your personal data will be handled in accordance with applicable law, Our Privacy Policy[ZG11] and Klarna's privacy statement. [ZG12]
If you would like more information on Klarna please click here.[ZG13]
d) Purchase on Account / Payment by Installments
For customers from certain countries (Austria, Liechtenstein, Switzerland) We offer the option Purchase on Account / Payment by Installments.
*For the purposes of offering the payment method Purchase on Account / Payment by Installments We are cooperating with “payolution GmbH”, Columbusplatz 7-8, 1100 Wien, Austria, (hereinafter referred to as “payolution”) and “Bank Frick AG Landstrasse 14 9496 Balzers Lichtenstein" (hereinafter referred to as “Bank”), whereby an assignment of claim is made to the Bank and the following shall apply:
General remarks
1. We offer the payment type "payment by invoice" for our customers. For this purpose, an assignment of claim is made to the Bank Frick AG Landstrasse 14 9496 Balzers Lichtenstein (hereinafter "Bank").
2. The payment by invoice option is only available to consumers from 18 years old. With this service, you can purchase goods via the internet and will only need to pay after actually receiving the goods and the invoice.
3. The goods purchase contract shall only be formed between you and us. The performance of the purchase contract is also subject to the agreements you reach with us. In particular, we remain responsible for general customer enquiries (e.g. on goods, delivery times, shipping), returns, complaints, warranty claims, any withdrawals from contract and for credit notes. When you choose payment by invoice, these terms and conditions [ZG14] shall apply in addition to the agreements and the GTCs you agree with us within the scope of the purchase contract.
4. For the completion of a payment by invoice, we shall assign our claim against you for the payment of the purchase price to the Bank. You are hereby informed of this assignment of claim. In order to constitute full discharge of debts, all payments must be made to the Bank to the account indicated to you for this purpose. Goods shall remain the property of the Bank until full payment has been made.
5. payolution GmbH (https://www.unzer.com/en/unzer-payments/ ) [ZG15] is acting as the technical service provider and the service provider to verify your creditworthiness for the payment by invoice.
Payment modes
6. Should you withdraw from the purchase contract on the basis of a special agreement with us or on the grounds of statutory provisions, return the goods, claim a price reduction or have any other reason not to make your payment, whether in whole or in part, the Bank shall in this case reassign the claim against you to us. A definitive agreement on the payment will then be reached with us, or the contract cancelled.
Warning: consequences of outstanding payments
7. For delayed payments for payment by invoice, interest on arrears to the amount agreed and costs for appropriate warnings shall be payable. In the event of an unsuccessful internal dunning process, the Bank may transfer the outstanding claim to a debt collection agency for collection. In this case, you may be charged legal costs by debt collection agencies and if necessary for legal representation.
8. Should a provision of these GTCs be invalid, this shall not affect the validity of the other provisions of these GTCs.
Please see the Privacy Policy of payolution here.[ZG16]
e) Other payment methods
You will see the different payment methods offered by Us at the Check-Out page and you can choose a payment method available in your country. We reserve the right, to add or remove payment methods from time to time to Our discretion. You may settle Our claims for payment only by using uncontested or final and unappealable receivables.
5.3. Debit
According to the payment method you have chosen, either: -
a) We may pre-authorise funds (together with the relevant delivery charges) immediately upon order on your credit card (unless you chose the “Scheduled Delivery” option) after you submit your order and charge you for Products purchased when they have been dispatched to you for delivery,
b) We may charge you immediately for Products (together with the relevant delivery charges);
c) when you chose the option “Click & Collect”, We may charge you (together with the relevant delivery charges) when the Products have been dispatched for delivery to the relevant Swarovski Store; or
(d) when you chose the option “Buy Online & Pick Up In Store”, We may charge you immediately,
unless We inform you that in respect of certain Products payment shall be taken in advance, when or shortly after you submit your order.
5.4. Payment Conditions
For your security, the billing name and address must match the credit card or other method used for payment. Any Alipay, PayPal or Klarna account used must be in the name shown on your government issued identification document. We reserve the right to cancel any order that does not comply with this or with our other security criteria.
5.5. Consents
Please note, that if you pay online you indicate that you expressly agree to have your credit rating checked by inquiries to the officially-authorised credit protection associations, credit institutions, credit inquiry agencies and third parties contracted by Swarovski.
You further explicitly agree for Our eCommerce fraud prevention provider(s) to use automated decision making. Automated decision-making is the process of making a decision by automated means without any human involvement. These decisions can be based on factual data, as well as on digitally created profiles or inferred data. Your personal data will be processed in accordance with Our Privacy Policy[ZG17] .
5.6. Currency
We accept payment in the payment currency specified for the country of your selected delivery destination. For more info see Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery.[ZG18]
If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Websites, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Websites.
6. DELIVERY AND RESERVATION OF TITLE
6.1. Delivery
In the Check-Out process you can select your preferred delivery method from those offered for your selected delivery address. We will endeavor to dispatch your order in accordance with the estimated delivery times set out at Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery[ZG19] or as otherwise specified in the Check-Out process as you submit your order.
The Products ordered will be delivered to the delivery address you provide by Our contracted delivery service. Please ensure that you provide a valid and correct shipping address. We cannot be held responsible if that delivery address is incorrect or incomplete.
Please note, that changes to the shipping address are not permitted once your order has been placed.
If Our supply of the Products is delayed by an event outside Our control then We will contact you as soon as reasonably possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to terminate the contract and receive a refund for any Product(s) you have paid for but not received.
If you have asked to collect the products from Our Swarovski Stores, you can collect them from Us at any time during the opening hours of the relevant Swarovski Stores. Please use Our Swarovski Store finder page on locations and opening hours.
Please note, that We do not deliver to hotels or PO boxes.
Upon receipt the shipment must be checked for accuracy and completeness.
We will make efforts to deliver the Products at a specific time if you have requested this, but generally cannot make binding promises to do so.
6.2. Reservation of Title
Until the purchase price is paid in its entirety, the Products remain Our property. If you choose the Click & Collect or Buy Online & Pick Up In Store option (where applicable), title in the Products will pass to you at the date and time of collection of such Products in the designated Swarovski Store following receipt of payment.
With receipt of the Product all risk of damage to, or loss of the Product shall pass to you. If you choose the Click & Collect or Buy Online & Pick Up In Store option (where applicable), all risk of damage to, or loss of the Products shall pass to you upon the collection of the Products in the designated Swarovski Store.
Please note, that to the extent permitted by applicable law, any commercial resale or distribution of Our Products sold on the Websites is strictly prohibited.
7.1. Cancellation Process
As a consumer, you have the right to cancel the contract of sale you have concluded with Us within thirty (30) days from receiving your Products without giving any reason.
Your cancellation right begins on the date you place your order and ends thirty (30) days after the date you receive your order (hereinafter referred to as “Cancellation Deadline”). You must send off the Product(s) within the Cancellation Deadline.
Please note it is not possible to return customised Products, or pierced jewellery items for hygiene and safety reasons. This does not affect your statutory rights.
Steps for cancellation:
a) Please inform Us:
Swarovski Schweiz AG
Alte Landstrasse 411
8708 Männedorf
Switzerland
Email:customer_service_ch@swarovski.com[ZG20]
For purchases via Pay by Link, please return the Product to the Store you have ordered your Product from.
To meet the Cancellation Deadline, it is sufficient for you to send your information to cancel an order (via email or letter) before the Cancellation Deadline has expired. You may use the model cancellation form but it is not obligatory.
b) Place the item(s) in the original shipping box. You have to take best efforts to send the Products back in their original condition with their original packaging and the return voucher must be attached to the Products.
c) Complete the return form (enclosed in the original parcel) and place it in the box.
d) Remove all other labels from the outside of the box.
e) Attach the returns label (not applicable for purchases with Pay by Link. Please address the return parcel to the address stated above) and commercial invoice (enclosed in the original parcel) to the outside of the box and seal the parcel securely.
f) Take the parcel to the nearest post office and post it. The label (not applicable for purchases with Pay by Link) is prepaid; therefore, the return is free of charge (not applicable for purchases with Pay by Link). Make sure you get a copy of the postal receipt for further reference.
g) If you have lost your return label, please email Us at: customer_service_ch@swarovski.com[ and We will send you a new label.
MODEL CANCELLATION FORM
Please copy and paste the form below, complete the details and return the form either by registered post to Swarovski Schweiz AG, Alte Landstrasse 411, 8708 Männedorf, Switzerland or by email: customer_service_ch@swarovski.com. [ZG22]
To:
Swarovski Schweiz AG
Alte Landstrasse 411
8708 Männedorf
Switzerland
Email: customer_service_ch@swarovski.com[ZG23]
I [Name] hereby give notice that I cancel my contract of sale for the following goods:
- [SPECIFY GOODS]
Ordered on [DATE] and/or received on [DATE]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
7.2. Effects of cancellation
a) We shall reimburse to you all payments received from you, including the costs of the least expensive type of standard delivery offered by Us (i.e. if you choose to have the Product delivered at a higher cost, then We will only refund what you would have paid for the least expensive type of standard delivery offered).
b) We will reimburse in the same means of payment as for the initial transaction; in any event you will not incur any fees as a result of such reimbursement. Please note that if you pay fully by Gift Card, the amount paid can only be reimbursed as a Gift Card. If partial payment is made by Gift Card, the amount paid via your chosen payment method will be reimbursed first via the same payment method. Any remaining amount will then be reimbursed to your Gift Card.
(c) Your refund will be made within thirty (30) days from the day on which We receive the Product(s) back from you or, if earlier, the day on which you provide Us with evidence that you have sent the Product(s) back to Us.
(d) Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Products you wish to return, We shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities.
(e) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Product(s) if this has been caused by your handling them in a way which would not be permitted in a Swarovski Store. If We refund you the price paid before We are able to inspect the Product(s) and later discover you have handled them in an unacceptable way, you must pay Us an appropriate amount.
(f) Please retain your delivery note until you have received your refund.
(g) If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchased. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.
(h) Vouchers and customized Products can generally not be replaced or returned.
(i) It is not currently possible to return Products purchased in Swarovski Stores through the Websites.
(j) Please note, that if you decide to return only part of an order that has been purchased with a discount / promotion offer applied, the discount / promotion offer will be re-calculated.
(k) If you decide to return only part of an order that has been purchased with a discount/promotion offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount.
For example, a 10% discount (with a minimum purchase amount of EUR 100) will be removed if the returned product(s) brings the total order value below EUR 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
We warrant the Products are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. No additional guarantee is provided.
The warranty period is two years from receipt of the Product(s).
This warranty does not cover damage to Products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the Product’s care advice.
In the unlikely event your Product(s) are found to be defective under this warranty, please contact customer_service_ch@swarovski.com[ZG24] or visit your nearest Swarovski Store. You will be asked for proof of purchase (e.g. your purchase or gift receipt), so please ensure you retain this. You will have the option of receiving a replacement Product, if available, or a full refund.
For After Sale Services, please contact: customer_service_ch@swarovski.com.[ZG25]
Swarovski is only liable to you for damage caused intentionally or by gross negligence.
This limitation of liability does not exclude Our liability (i) for death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) for any other liability which cannot be limited or excluded by applicable law.
Subject to the above, We will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise however arising out of or in connection with these GTCs for any:
- economic losses (including without limitation, loss of income, revenues, data, actual or anticipated profits, contracts, business, opportunity or anticipated savings); or
- loss of goodwill or reputation; or
- special, indirect or consequential losses or damages suffered or incurred by you arising out of or in connection with these GTC.
Subject to the above, the aggregate liability under the GTCs whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Products you have ordered from Us.
Your personal data will be processed in accordance with our Privacy Policy[ZG26] . Please refer to Our Privacy Policy[ZG27] if you wish to receive more information on the manner in which We use cookies, the type of information We collect, how and for what purpose We use your information and under what circumstances We disclose information. Our Privacy Policy[ZG28] (including information on the use of cookies) is incorporated into and form part of these GTCs.
Additionally, where you use PayPal or Klarna as a payment method, your personal data will be handled in accordance with the PayPal or Klarna privacy policy (please refer to sections 5.2(b) and (c)).
11. 1. We may transfer this agreement to someone else
We may transfer Our rights and obligations under these GTCs to another Swarovski legal entity or third party with whom We have a legal relationship with. We will always ensure that the transfer will not affect your rights under these GTCs.
11.2. You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these GTCs to another person if We agree to this in writing.
11.3. Nobody else has any rights under these GTCs
These GTCs are between you and Us. No other person shall have any rights to enforce any of its terms.
11.4. If a court finds part of these GTCs illegal, the rest will continue in force
Each of the sections of these GTCs operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.
11.5. Even if We delay in enforcing these GTCs, We can still enforce our rights later
If We do not insist immediately that you do anything you are required to do under these GTCs, or if We delay in taking steps against you in respect of your breaking these GTCs, that will not mean that you do not have to do those things and it will not prevent Us taking steps against you at a later date.
11.6. Intellectual Property Rights
The Swarovski Group, or the applicable third-party owner retains all rights, title and interest (including copyright, design, trademarks, patents or other intellectual property rights) in all materials used on this Websites, including but not limited to text, names, product designs, logos, images, graphics, videos and other artworks (hereafter referred to as “Content”). Nothing contained on the Websites should be construed as granting any license or right to use any Content displayed on the Websites.
You may freely browse the Content on the Websites, but you are only permitted to download, view or use such Content from the Websites for your own personal, non-commercial use given that the Content and all copyright or other proprietary notices are kept intact. Additionally, we ask you to add following notice on such reproductions: © Swarovski. All rights reserved.
Besides above permission, you may not modify, adapt, reproduce or change the Websites or its Content nor incorporate the Websites or its content into any other website, online platform or similar. Any commercial use is forbidden without prior written permission from Swarovski.
SWAROVSKI and the SWAN logo are, among others, registered trademarks of Swarovski AG. The Swarovski Group monitors the use the of its trademarks and will take adequate measures to enforce against any form of intellectual property infringements.
11.7. Which laws apply to these GTCs and where you may bring legal proceedings
These GTCs are governed by Swiss law to the exclusion of any referrals to foreign law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Zurich is the exclusive venue for all disputes that may arise from or in connection with these GTCs. This does not affect your legal rights as a consumer in the country in which you are located. Swarovski Schweiz AG is also authorized to sue at the customer's location.
11.8. Export control and sanctions
Swarovski will screen the Customer’s personal data with relevant export control and sanctions lists. Screening will occur with every update of any sanctions list. The Customer hereby certifies that the present Purchase Order and the implementation thereof will not in any way benefit, directly or indirectly, any natural or legal person that is named on any relevant sanctions list, such as the “Consolidated list of persons, groups and entities” subject to EU financial sanctions and U.S. OFAC’s “List of Specially Designated Nationals and Blocked Persons (“SDN”)”.
This Purchase Order only becomes effective, if any export control and sanctions relevant screenings made by Swarovski at the time of dispatch of the ordered goods do not lead to a match. In case of any breach of this clause or any breach of trade law or export control regulations or sanctions, particularly in case that any screenings made by Swarovski lead to a match, this Purchase order will not come into force and Swarovski will neither be obliged to deliver any goods nor any compensation for non-performance will be due. Open orders shall be rescinded immediately. Notwithstanding the aforementioned, Swarovski shall be entitled to stop any delivery of goods, if any export control regulations and trade restrictions so require. Any compensation for non-performance shall be excluded.
11.9. Special Terms and Conditions for Creators Lab Products
Swarovski may from time to time offer selected limited and exclusive products made with Swarovski crystals from B2B customers of Swarovski. Kindly note that the following special terms will apply:
- Delivery options, regions and times may vary from our standards and will be further specified on the product detail page.
- For Creators Lab Products sold online we are only able to accept online returns. This also applies to any returns of defective products. Please note that we might not be able to repair or replace the product. In such case, we will provide a full refund.
- Click & Collect and the “Buy Online & Pick up in Store” options may not be available for the Creators Lab Products.
Last revised on 1 July 2024
Copyright © 2024[] Swarovski. All rights reserved.
SWAROVSKI and the SWAN logo are registered trademarks of Swarovski AG
1.スワロフスキー・ウェブサイト
日本から、又は日本のお届け先へのご送付について、スワロフスキー・クリスタル・オンラインのwww.swarovski.com、www.swarovski.co.jp、www.swarovski.jp等のスワロフスキー・ドメインのウェブサイト（以下、「本ウェブサイト」といいます。）にアクセスされるお客様には、以下のご利用規約が適用されます。本お客様情報とご利用規約は、本ウェブサイトのご利用や本ウェブサイトを介した商品販売に関する全てのご注文に適用されるものとします。本ご利用規約は、直接注文で発注された商品、又は本ウェブサイトで設定されたアカウントを通じて発注された商品のいずれについても等しく適用されます。スワロフスキーで注文を確定するに際し、お客様は本ご利用規約とスワロフスキーの個人情報保護方針を読了され、ご理解の上、ご承諾いただいた旨を確認いただきます。お客様が本ご利用規約及びスワロフスキーの個人情報保護方針のいずれかに承諾いただけない場合、本ウェブサイトの使用を中止しご注文を止めて下さい。本ご利用規約において、「スワロフスキー」又は「当社」とは、スワロフスキー・クリスタル・オンラインAG、スワロフスキー・ジャパン株式会社、スワロフスキーの全て又はいずれか一方を意味するものとします。
スワロフスキーは、本ご利用規約を変更する権利を有しています。本ウェブサイト上の商品や価格も変更される場合があります。お客様はご注文の前に速やかに本サイトを再チェックするようお願いいたします。一旦本ウェブサイト上に掲載されると同時に、変更が有効となります。
本ウェブサイトは、12歳未満のお子様のご利用を想定しておりません。ご利用者が20歳未満の場合は、個人情報を開示する前、又は本ウェブサイトによる購入を行う前に、親御様又は法定後見人の同意を得なければなりません。
予約商品
Swarovskiは、直営ストアやウェブサイトでの販売に先立ち、一部の商品についてオンライン予約注文をご案内する場合があります（「予約商品」）。
予約商品をご注文の場合、注文後まもなく（商品の発送前に）代金が請求されますことをご了承ください。
予約商品をご注文の場合、クレジットカード決済をご利用の場合は商品の発送後、他のお支払い方法の場合は注文後まもなく（商品の発送前に）代金が請求されますことをご了承ください。お支払い方法に関係なく、2種類以上の予約商品をご注文の場合は、注文後まもなく（商品の発送前に）代金を請求させていただきます。
ただし、お支払い方法によっては注文と同時に購入代金が残高から引き落とされる場合がございます。決済が完了して初めてご注文が確定となります。予約商品は商品ページに記載の期間内に発送いたします（多くの場合、ご注文日から6～8週間）。 ウェブサイトに表示されている配送オプションのうち、予約商品にクリック＆リザーブ、オンライン注文＆店舗受け取りはお選びいただけません。クリック＆コレクトは一部の国にのみ対応しています。お受け取り時間は商品ページをご覧ください。発送前であれば予約商品はキャンセルが可能です。
2. 本ウェブサイトの所有者及び購入契約の当事者
本ウェブサイトは、スワロフスキー・クリスタル・オンラインAG（スイス連邦メンネドルフ市、CH-8708アルテ・シュトラッセ411）が所有し、運営しています。
日本のお客様への製品の契約当事者兼販売者は、以下の通りです。
スワロフスキー•ジャパン株式会社
〒102-0083 東京都千代田区麹町１丁目12-1
住友不動産ふくおか半蔵門ビル 4 階
お客様が本ウェブサイトで購入した商品に関するご不満がある場合、又は保証クレームの適用をご主張の場合、スワロフスキー・ジャパン株式会社（〒102-0083 東京都千代田区町１丁目12-1住友不動産ふくおか半蔵門ビル 4 階）までご連絡下さい。本ウェブサイトに関するお問い合わせや苦情については、カスタマーサービス宛て Customer_Service_JP@Swarovski.com までお願いします。
3. . 本ウェブサイトのご利用
お客様は本ご利用規約で許可される目的だけに限定して本ウェブサイトを使用することに同意します。お客様は、本ウェブサイトのアクセスに使用される一切の機器・ソフトウェアに責任を負うものとします。
お客様は下記の行為を禁じられます。
- 法律に違反する行為、第三者の権利を侵害する行為、不法行為、又は本ご利用規約に違反する行為に直接又は間接的に本ウェブサイトを利用すること。
- 猥褻、非常識な情報等、暴言を含有する情報等、他人に対する誹謗、中傷、嫌がらせ、攻撃、脅威、脅迫、不快感、制限を与える情報等、若しくは他のユーザの本ウェブサイトの使用・享受を阻止する情報等を不法に送信又は投稿する目的で、直接又は間接的に本ウェブサイトを使用すること。
- 調査、コンテスト、ねずみ講商法の実施や、チェーンレター、迷惑メール、又はその他重複・未承諾メッセージ（商用目的等）の送信を目的として直接又は間接的に本ウェブサイトを使用すること、又は本ウェブサイト上で提供されたサービスを使用すること。
- 本ウェブサイトに不正にアクセスしようとすること、又は他人の名前、登録アカウント、パスワードの全て又はいずれかを使用しようとすること。
- 送信者の身元、又はメッセージの発信先について他人を誤解させる目的で、虚偽の身元を作成すること。
-本ウェブサイトを改ざんすること、本ウェブサイトの運営を妨げること、又は本ウェブサイトに不当な変更を加えること。
- 故意に本ウェブサイトにウイルス等の無効化機能を送信すること。
-本ウェブサイト上の商品やサービスの売買の宣伝・提示をすること。又は
- 他人の同意なしに、電子メールアドレス等の他人の情報を収集すること。
本ウェブサイトには、外部のウェブサイトへのリンクが含まれている場合があります。外部のウェブサイトは本ウェブサイトの一部ではなく、特に断りのない限り、スワロフスキーの管理下にはありません。スワロフスキーは、リンク先のウェブサイトの内容については一切責任を負いません。外部サイトへのアクセスは、お客様ご自身の責任にてお願いいたします。
スワロフスキーは、準拠法令、法的手続又は政府の要請に対応するため、必要に応じて本ウェブサイト上の情報の監視、検査、保持、開示をすることがあります。
4. 電子通信
本ウェブサイトへのアクセス、本ウェブサイトから商品のご注文又は電子メールの送信により、お客様はスワロフスキーと電子的に通信することになります。本ウェブサイトからのご注文、電子メール送信は電子通信と判断されます。
スワロフスキーがユーザのお客様から別途ご連絡がない限り、お客様が詳細な連絡先のご登録をされると、事前の書面による同意なしに、電話又は電子メッセージ（又は他の電子メッセージング手段）で、お客様が当社から直接連絡を受けることを自動的に同意したことになります。 お客様の情報（連絡先情報を含みます）は、お客様のスワロフスキー商品のご購入を当社が完了させるために必要である旨、ご理解下さい。スワロフスキーに登録することによって、お客様はご自身の情報の当該使用に明示的に承諾することになります。この承諾なしに登録を完了することはできません。お客様が承諾されない場合、登録を要しない本ウェブサイトの部分のみがお客様ご利用の対象になります。後日にご登録するご判断を下される場合には、ウェブサイトメニューからプロファイルを選択することによっていつでもご自身のデータを閲覧、修正することができます。
5. 著作権及び商標
本ウェブサイト上に記載される本ウェブサイトの著作権及び内容は、スワロフスキー又はそのライセンサーに帰属します。
お客様は、お客様の個人的な使用の目的に限定し、かつ本ウェブサイト上で販売提供される商品を購入するために本ウェブサイトへのアクセスができます。当社の承諾を得ずに、かつ準拠法に基づき、以下の行為をしてはなりません。
- 本ウェブサイトの一部分からの派生物を保存、配布、実行、公開、脚色、作成すること。又は
- 本ウェブサイトから取得された各種情報やサービスを商品化すること。
本ウェブサイトで使用される商標（もしあれば）は、スワロフスキー又は第三者の商標です。
所有者の許可なくして、本ウェブサイトに関する一切について商標使用のライセンスを付与するものではありません。
スワロフスキーの商標を以下の目的で使用することはできません。
- お客様の商標として、又はその一部として使用すること。
- スワロフスキーに帰属しない商品・サービスに関連して使用すること。
- 紛らわしい、誤解を招く、あるいは欺瞞的な方法で使用すること。又は
- スワロフスキー、その情報、サービス又はその本ウェブサイトを誹謗する方法で使用すること。
6. 免責事項及び責任の制限
法律で認められる範囲内で、本ウェブサイト、お客様の本ウェブサイトへのアクセス及び使用に関する表明、さらに本ウェブサイトから購入可能な商品に関する、一切の黙示的保証及び条件、表明事項は、本ご利用規約から除外されているものとします。具体的には、法律で認められる範囲内で、かつ、お客様が本ウェブサイトを通じて購入した商品がお気に召さない場合に第7項で定められるスワロフスキーの保証を除き、お客様の唯一の救済措置は当社の「返品条件」に従うことであるものとし、これは下記の「お客様の購入契約」のセクション6に定められています。
スワロフスキーは、誠実に本ウェブサイト上のコンテンツやその他のサービスを提供し、本ウェブサイト上の情報は、掲載日時点において正確かつ最新であることを保証するために合理的な努力をするものとします。ただし、法律で認められている範囲内で、スワロフスキーは、商品説明に関するコンテンツを含むコンテンツに関する不正確、誤り、又は記載漏れについて責任を負いません。本ウェブサイト上での商品の記載内容が実際の商品を的確に表現されることを確実なものとするように万全の努力が払われていますが、記載内容と実際の商品との不一致が発生する可能性があります。
本ウェブサイトを通じて購入商品に関連して、法律に基づき、本ご利用規約（本ウェブサイトを介したスワロフスキーが提供する商品・サービスに関する）に特定の条件が含まれ、かつ法律では当該条件に基づく責任を除外又は変更を加えることを禁止している場合、当該条件は本ご利用規約に含まれるものとします。
ただし、当該条件の違反に対するスワロフスキーの責任は、法律で認められる範囲内で、その自己の裁量で、該当するサービス（複数可）の提供、又は商品・サービスの再提供に係るコストの支払いの供給に限定されるものとします。
法律で認められる範囲内で、かつ本ご利用規約に定める場合を除き、スワロフスキー（及びその役員、従業員、代理人又は関連会社）は、以下に関連してお客様が被った損失、損害、費用、又は経費、又はお客様に対する損害賠償請求に対する発生責任（契約上の責任、過失等を含む）を免除されるものとします。
- 本ウェブサイトの使用。
- 本ウェブサイトに関連した可用性欠如、中断、運用の遅延、ウイルス、インターネットアクセス障害、あるいは機器の誤作動。
-本ウェブサイト上の障害。
- 本ウェブサイト上で販売、提供、宣伝されている商品。又は
- 本ウェブサイトで販売されるスワロフスキーが提供する商品・サービスのお客差様のご購入。
1つの箱（「通常セット」）に入っている商品に関しては、通常セットに含まれる商品いずれかの返品をご希望の場合、通常セットに含まれるすべての商品を返品していただく必要があります。Swarovski通常セットに含まれる個別の商品の返品をお受けできません。通常セット全体の返品にのみ対応いたします。
1個または複数の購入に対してプロモーションや割引が適用されるまとめ買いセット（3個購入で各商品10%オフ、各商品に対して所定の割引を適用など）に関しては、任意の商品を個別に返品していただけます。ただし、まとめ買いセットに含まれるいずれかの商品を返品される場合、Swarovskiプロモーション価格を変更し、まとめ買いで購入した残りの商品に対しては通常価格を請求させていただきますのでご了承ください。したがって、まとめ買いで購入した商品のうち、返品しない商品の通常価格と割引価格の差額を返金額（返品した商品に対して支払い済みの割引価格）から差し引かせていただきます。
7. 免責
準拠法で認められる範囲内で、本ウェブサイトのお客様の使用、本ウェブサイトからのお客様のご購入、スワロフスキー商品の使用によって引き起こされる一切の損害賠償請求及び責任（勧誘者・顧客の立場から被る訴訟等の費用を含みます）から、スワロフスキーとその関連会社、従業員、代理人、代表者、第三者のサービスプロバイダを補償し、保護し、無害に保つものとします。
8. Termination
スワロフスキーは、自己の合理的な判断において、本ご利用規約に違反する行為があった場合には、即時に本ウェブサイトへのアクセスを一時停止、終了又は制限を加えることができるものとします。 スワロフスキーは、本ウェブサイトで提供されるサービス又は本ウェブサイトの一切のアクセス・使用をいつでも一時停止、制限又は終了することができるものとします。
9. クッキー
クッキーは、お使いのコンピュータ上のデータの一部を保存する仕組みです。 ウェブサーバ（本プログラムを含む）は、ブラウザ内の1つ又は複数のクッキーを保存したり、ウェブサーバにデータを送信したりするようにブラウザを設定することができるものとします。
スワロフスキーは、広告表示の制御、編集コンテンツの配信、ウェブサイト上の使用パターン追跡、登録内容の記録、情報のパーソナライズの目的でクッキーを使用することができます。例えば、本ウェブサイトの一部に登録すると、お使いのコンピュータ上でユーザ名とパスワードの保存を選択することができます。スワロフスキーは、お客様のコンピュータにクッキーを設置することによって、この機能を提供することができます。クッキーには個人情報を含むことができ、また関連会社と情報を共有することができるものとします。お客様がクッキーの使用を希望されない場合、ウェブブラウザには、お客様が無効にすることを可能にするオプションが含まれています。 クッキーを拒否するようにブラウザを設定される場合、本ウェブサイトの一部が正常に機能しない場合があります。上記のように、お客様の個人情報は保護されていますが、スワロフスキーは、あらゆる事業目的でグループとしてユーザに関する集約された、匿名のデータを使用する権利を有します。
10. お客様の購入契約
本セクションは、本ウェブサイトを介して実行されるご注文（直接注文又はアカウント開設によるいずれかのご注文）に適用されます。
1. 購入契約
本ウェブサイトを介して実行される全てのご注文（直接注文又はアカウント開設によるいずれかのご注文）は、スワロフスキー•ジャパン株式会社との購入契約を締結する際の拘束力のある契約を構成します。拘束力のある購入契約が成立するのは、スワロフスキーがお客様のご注文を受諾し、お客様から注文された商品を配達サービス業者に発送した場合に限られます。商品が発送されると、スワロフスキーはお客様に電子メールの送信によって通知します。本ご利用規約は、本ウェブサイト上で購入された商品の購入契約について適用対象となり、同購入契約に組み込まれます。
以下のセクション4で説明される通り、スワロフスキーがお客様のご注文を受諾するまで、お客様のクレジットカード／デビットカード及び他の支払方法に請求されることはありません。
国際物品売買契約に関する国際連合条約（1980年4月10日、オーストリア、ウィーンで採択）の条項の全ては明示的に本ご利用規約及び購入契約から除外されます。
2. 商品の在庫がない場合の履行の留保
スワロフスキーは、注文された商品の在庫が常時確保されていることを確約するものではなく、また保証することはできません。
またご注文された商品が、ご注文の受諾日から30日以内の提供が不可能である場合でも、スワロフスキーは当該商品についてお客様と締結した購入契約を取り消し、終了させることができるものとします。スワロフスキーが購入契約を取り消し終了させる場合、電子メールで速やかにお客様に連絡し、かつ商品についてお支払い済み手数料及び代金を返金いたします。
お客様お一人につきお買い上げいただける数量（または最小在庫管理単位）を制限させていただく場合がございます。あらかじめご了承ください。
スワロフスキーは、利用規約に違反すると合理的に判断されるお客様や詐欺その他の犯罪行為を行っていると見なされるお客様からのご注文を拒否する権利を有します。
3. 代金と追加費用
ご注文された商品の合計代金は、一括で支払われるものとします。税金、包装、配達等の費用を含むご注文の合計代金は、お客様がご注文を送信するときにチェックアウトプロセスで表示されます。
4. 支払条件
スワロフスキーがご注文の受諾を通知すると同時に、ご注文されたた全ての商品の購入代金のお支払い期日となり、お支払い義務が発生するものとします。お客様にご注文の受諾を通知した場合に限り、スワロフスキーは取引を処理します。
前払い：特別なご注文（高額注文、限定商品）には前払いでのお支払いをご利用いただける場合があります。当社の銀行口座でお客様のお支払い代金が確認でき次第、注文が処理されます。購入代金は直ちにお支払いいただく必要があります。
スワロフスキーが代金の相殺に異議を唱えていない場合、又は代金の相殺が当社に対する確定判決の対象となっている場合を除き、お客様はスワロフスキーの金銭債権に対して代金を相殺する要求をすることができないものとします。
お客様の支払参照としての注文番号を使用して、チェックアウトプロセスに掲載される口座に代金をお振込み下さい。海外送金についてはお客様の取引銀行が追加費用を請求する場合がありますことにご留意下さい。
ご注文の確認を受領後7日以内にお支払い代金が当社の銀行口座に送金されない場合、スワロフスキーはご注文を取り消す権利を持つものとします。
送り状はお客様宛のパッケージに添付されます。前払いによる電子ギフトカードの購入はできません。
お客様がクレジットカード／デビットカード又は他の支払方法を用いて支払いをされる場合、スワロフスキーは、カードの有効性の確認、回収可能性や住所データの監視、カード発行会社や資金決済業者の承認を求めることができる権利を有しています。お客様のご利用するクレジットカード／デビットカード又は他の支払方法について、お客様自身のものであること及びお客様がスワロフスキーに提供する名前や住所の詳細等を含めたお客様自身の情報の詳細に誤りがなく正確であることをご確認ください。また、クレジットカード／デビットカードが有効であり、入力された支払い内容が正しいことをご確認ください。クレジットカード又は他の支払方法を発行する機関がスワロフスキーへの支払の承認を拒絶した場合、スワロフスキーは、お客様の注文を受諾せず、一切の遅延や不発送について責任を負いません。また、スワロフスキーは、上記拒絶の理由についてお客様にお知らせする義務を負いません。
スワロフスキーは、お客様のクレジットカード／デビットカード又は他の支払方法によりお客様の注文に応じた支払処理を行った結果として生じた、カード発行会社、取引銀行又は資金決済業者による一切の請求又はその他代金について責任を負いません。
お客様のクレジットカード／デビットカード又は他の支払方法が本ウェブサイト上に表示されたお客様の購入通貨を単位としていない場合、最終的な価格がお客様のカード又は取引口座の通貨によって請求されることがあります。当該最終価格は、カード発行会社、取引銀行、資金決済業者により計算し請求されるため、スワロフスキーは、カード発行会社及び資金決済業者が本ウェブサイト上に表示された購入通貨と異なる通貨で請求することによりお客様に生じうる一切の費用、経費、請求又はその他の責任について負担いたしません。
5. 配達と所有権の留保
注文された商品は、お客様のご注文で記載された送付先住所に配達されます。配達は、スワロフスキーの指定する配達サービス業者によって実行されます。ご注文が受諾された時点で、配達サービス業者の連絡先の詳細をお知らせいたします。
スワロフスキーは、ご注文された商品が本ウェブサイト上に記載されるか又はご注文が受諾された時点での推定納付期限内に配達されることを確実なものとするために最善の努力を払います。ただしスワロフスキーは、推定納期について保証するものではありません。お客様は、ご注文されて配達される商品の所有権はお客様が代金を全額お支払いいただくまではスワロフスキー・ジャパン株式会社にあることに同意するものとします。
スワロフスキーは代金のお支払いを確認した後に、購入された商品を配達サービス業者へ発送いたします。 本ウェブサイトから購入された全商品は、スワロフスキーの配達サービスに関する契約に基づいて配達されます。これは商品の損失と所有権のリスクのお客様への移転が、配達サービス業者に商品を渡した時点で発生することを意味します。特に別段の指定がない限り、スワロフスキーは配達サービス業者によるお客様への配達期間の商品の損失リスクについての責任を負いません。 置き配の場合には商品を該当の場所（玄関先など）に運送業者が置いたことをもってスワロフスキーから買主への商品の引渡しとなります。
6. 購入契約を解除する権利
購入された商品は、無条件に受領日から14営業日以内に返品可能とします。ただし、商品は原状回復されなければならないものとし、受領日から14営業日以内にスワロフスキー宛てに郵送で返品されるものとします。
お客様が割引価格／割引特典で購入された注文の一部のみを返品する場合、返金額はその割引購入に対する最低購入額を対象とし、その割引価格は適宜調整され、返品する製品に関連する金額のみが返金されます。該当の製品を返品すると残る注文の合計額が最低購入額を下回る場合、割引金額分が返金額から差し引かれます。例）その製品を返品すると合計注文額が10000円以下になる場合（最低購入額が10000円の場合）、10%の割引は除外されます。価格が徐々に変動する特典の場合には、常に最低金額のみが返金されます。
7. 商品に関する保証
スワロフスキーは、2年間の保証の付与されている腕時計を除き、商品受領日から各商品に対し1年間の保証を供与する用意がございます。納品された商品が保証期間内に欠陥があることが判明した場合、お客様は購入契約を解除することができます（かつ、欠陥商品の返品受領後直ちに、スワロフスキーは本契約に基づいて購入した商品の購入代金を返金するものとします）。あるいは、当該商品の在庫がまだある場合については、お客様は合理的な時間内に通知することによって、交換を要求することができるものとします。法律で許可された範囲内で、スワロフスキーは本ウェブサイトから購入された商品に関して、これ以上の保証をいたしません。
8. 商品に関する責任
スワロフスキーの責任は、本ご利用規約の「免責事項及び責任の制限」と題するセクションに従って規定されるものとし、これは本ウェブサイト上で提供される商品の購入に適用されます。当該セクションをご参照下さい。
9. 譲渡の禁止
スワロフスキー・クリスタル・オンラインの書面による事前承諾がある場合に限り、お客様の購入契約の権利を第三者に譲渡することができます。
10. 準拠法
購入契約は、日本法に準拠するものとします。本契約に基づく権利及び義務に関する訴訟については、第一審の専属的合意管轄裁判所として東京地方裁判所に提訴されるものとします。
クリック＆リザーブ
指定のスワロフスキー・ストアの商品在庫状況をウェブサイト上で確認し予約するオプション（「クリック＆リザーブ」）を選択できる場合があります。商品の在庫があり購入可能な場合、お客様への通知から2営業日の間、お客様のために商品が取り置かれます。商品は当該のスワロフスキー・ストアで購入いただけます。店頭価格はウェブサイトでの表示価格と異なる場合があります。
クリック＆コレクト
商品をオンラインで購入し、同日または数日以内にご指定のスワロフスキー・ストア（店頭で商品在庫がある場合）で受け取るオプション（「クリック＆コレクト」）を選択できる場合があります。お客様に確認のEメールが送信されてから7営業日以内にお受取がない場合は、購入の意思がないものとみなされ、注文がキャンセルされて10.6項が適用されます。「クリック＆コレクト」で購入した商品をお受取の際には、スワロフスキー・ストアで写真付き身分証明書（パスポートやその他身分証明書）および、クレジットカード決済の場合はご利用いただいたカードをご提示いただく場合があります。
11. 輸出管理と制裁:
スワロフスキーは関連の公式輸出管制と制裁リストを使ってお客様の個人データをスクリーニングします。制裁リストを更新するたびに、スクリーニングが行われます。お客様は特に、これらの本販売規約に基づいてお客様に交付された製品が、米国商務部輸出管理条例と米国財務部外国資産管理弁公室条例を含みますがそれらに限らず、米国、EU、EU加盟国又はその他の関連司法管内の制裁措置、輸出及び再輸出の法律法規に違反した政府、会社、組織または個人（以下「第三者」という）に輸出、譲渡または移転されないことを証明します。お客様は、現在の本販売規約及びその実施によっては、いかなる関連制裁リスト（例えば総合リスト）、例えばEUの金融制裁を受けた個人、団体と実体の総合リスト及び外国資産管理事務所の特別指定国のリスト及び封鎖された人物リスト（「SDN」）に記載されたいかなる自然人または法人にもいかなる方法で直接または間接的に受益されないことを証明します。
注文品を発送する時、スワロフスキーが作った輸出規制と制裁に関するスクリーニングが一致しない場合にのみ、これらの本販売規約は有効です。本販売規約に違反したり、貿易法や輸出規制条例に違反したり、制裁を受けたりした場合、特にスワロフスキーが行った任意のスクリーニングがマッチングした場合、これらの本販売規約は有効ではなく、スワロフスキーはいかなる貨物を交付する義務がなく、契約の未履行によるいかなる賠償もしません。注文が完了していない場合は直ちにキャンセルするものです。上記の規定にもかかわらず、スワロフスキーはいかなる輸出規制条例と貿易制限要求の下でいかなる貨物の引き渡しを停止する権利があります。いかなる未履行賠償も含まれていません。