If you have changed your mind about a purchase, don’t worry – you have up to 30 days after receipt to return your Swarovski Created Diamonds purchase.

To qualify for a return:

• You will need proof of purchase, such as your original receipt or order confirmation.
• Items must be in a new, unused condition and we reserve the right not to accept the return if the item shows signs of wear.
• All returned items must include all original packaging materials and tags, including the IGI Certificate.

The following Swarovski Created Diamonds items cannot be returned:

• Items that have been personalised, adjusted to fit, customised, engraved or made-to-order.
• Swarovski Created Diamonds jewellery purchased from a different country.

For further details, please refer to the Swarovski Created Diamonds Return Policy. 

Online Purchase Customer satisfaction is our priority. You may return your online order for up to 30 days after receipt of your Swarovski Created Diamonds.

Option 1: Return online
To return your order, please follow the steps below:

STEP 1:
To register your return, please visit returns.swarovski.com.

STEP 2:
Enter your online order number and email address and follow the instructions to complete your return registration and receive your unique QR code or return label.

STEP 3:
Pack the item(s) to be returned in the original packaging materials. Make sure to include all tags and the IGI Certificate.

STEP 4:
Return the parcel according to the instructions of your chosen return carrier.

STEP 5:
Keep the proof of postage safe.

STEP 6:
Please allow approximately 14 working days for the return process once we have received your return. Once your online return has been processed, you’ll receive a return confirmation email, and the refund will be issued to your original order payment method. Refunds may take up to 10 working days to appear in your account.

Option 2: Return to Store
Items purchased online can be returned to Swarovski Created Diamond stores (excluding concessions). Contact your nearest store for more information – link to store finder.

For the return to be processed, the item must be returned with your swarovski.com proof of purchase within 30 days of delivery or collection. The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.

In-store Purchases All items must be returned within 30 days of purchase to a Swarovski store with proof of purchase. Items purchased in a Swarovski store cannot be returned through our online store.

For more information, please refer to the Swarovski Created Diamonds Return Policy.

Swarovski offers a comprehensive lifetime repair policy for Swarovski Created Diamonds jewellery purchased from authorised Swarovski retailers. Here are the details you need to know:

Warranty Coverage: Swarovski provides a full statutory warranty covering manufacturing and material defects. Each defective item under warranty will be examined by Swarovski’s team of experts. Depending on the circumstances, the item may be repaired, replaced with the same item, or substituted with an item of comparable value. Please note that exact replacements or designs may not be guaranteed in case of item substitution.

Exclusions: The warranty does not cover items subjected to accidents, normal wear and tear, abuse, modifications, attempted repairs, negligence or misuse. For a full list of exclusions, please view the full Warranty Policy.

If the item is not covered by the warranty, Swarovski may offer a repair service for a fee.

Repair Service Conditions:
A defective item can only be repaired if:

• The product is a genuine Swarovski Created Diamonds item with the original IGI Certificate and Proof of Origin.
• The repair is feasible.
• Spare parts are available.

How to Request a Repair: 

To request a repair, please bring the item in its original packaging to an authorised Swarovski retailer. The repair service is available for Swarovski products purchased both domestically and abroad.

For further assistance, please contact your nearest Swarovski store or Customer Service.

Swarovski warrants that Swarovski Created Diamonds jewellery purchased directly from Swarovski or an authorised retailer meets high standards of quality and craftsmanship. The warranty period varies:

• Standard Swarovski Created Diamonds jewellery is covered for 3 years from the original purchase date (or longer if required by law).
• Made-to-order Swarovski Created Diamonds jewellery is covered for 5 years from the original purchase date (or longer if required by law).

What Does the Warranty Cover?
The warranty covers defects in materials or workmanship. If your jewellery is determined to have such a defect, Swarovski may repair it if possible or replace it with an equivalent piece at no charge.

What Is Not Covered by the Swarovski Created Diamonds Warranty?
The warranty does not cover:

• Damage caused by accidents, misuse or abuse.
• Changes made to the jewellery by anyone other than Swarovski or its authorised partners.
• Normal wear and tear including scratches and discolouration due to chemical exposure.
• Loss or theft of the jewellery or diamonds.

Where Can I Find More Information?
For further details, please refer to the Swarovski Created Diamonds Warranty Policy. 

We currently do not offer insurance for Swarovski Created Diamonds jewellery. We recommend checking your private insurance policy for insurance options for your jewellery.

Herkunftsnachweis
Als Herkunftsnachweis trägt jeder im Labor gezüchtete Diamant ab 0,25 Karat eine Lasergravur. Diese ist nur unter starker Vergrößerung sichtbar und kennzeichnet ihn als authentisches Swarovski Created Diamonds Stück.
Internationale Zertifizierung
Die im Labor gezüchteten Diamanten der Kollektionen Galaxy und Eternity werden vom International Gemological Institute (IGI) geprüft und zertifiziert. Jeder Diamant wird nach den 4 C bewertet: Schliff, Farbe, Reinheit und Karatgewicht. Jeder Stein dieser Kollektionen ist von außergewöhnlicher Qualität und hat die Bewertung G+ für Farbe und VS+ für Reinheit.
Zur weiteren Überprüfung können Sie das IGI-Zertifikat beiziehen, das Ihrem Kauf beiliegt, um die Echtheit und Qualität Ihres Swarovski Created Diamonds Schmuckstücks zu gewährleisten.

Swarovski Created Diamonds, die in 18 Karat Gold, 14 Karat Gold oder 925er Silber gefasst sind, bestehen aus empfindlichen Materialien, die besondere Pflege benötigen. Um sicherzustellen, dass Ihr Schmuck in bestmöglichem Zustand bleibt, befolgen Sie bitte diese Richtlinien:
Aufbewahrung Ihres Schmucks
Bewahren Sie Ihren Schmuck in der Originalverpackung auf, um Kratzer zu vermeiden.
Stellen Sie sicher, dass sich die Stücke nicht verfangen, aneinander reiben oder kratzen.
Reinigen Ihres Schmucks
Verwenden Sie ein Swarovski Reinigungstuch oder ein weiches, fusselfreies Tuch, um den Glanz der Materialien zu erhalten.
Verwenden Sie zum Reinigen des Metalls kein Seidenpapier oder Papiertücher, da diese Kratzer verursachen können.
Reinigen Sie Ihren Schmuck mit leicht Seifenwasser und einer weichen Bürste.
Tägliche Pflege
Gold und Silber sind relativ weiche Metalle. Bitte behandeln Sie Ihren Echtschmuck mit Sorgfalt.
Legen Sie Ihren Schmuck ab, bevor Sie Haus- und Gartenarbeiten erledigen, sich die Hände waschen, duschen, baden, schwimmen oder Körperpflegeprodukte wie Parfüm, Haarspray, Seifen und Lotionen auftragen.
Vermeiden Sie das Tragen von Schmuck beim Training im Fitnessstudio oder bei Kontaktsportarten.
Setzen Sie Ihren Schmuck beim Anziehen zuletzt auf und beim Ausziehen zuerst ab.
Indem Sie diese Pflegehinweise befolgen, können Sie dazu beitragen, dass Ihr Swarovski Created Diamonds Schmuck jahrelang in bestem Zustand bleibt.