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Standard Delivery - GLS
Orders placed from Monday to Friday by 16:00 GMT will be processed and shipped the same business day.
Standard delivery time: 2-3 business days after processing and shipping
Standard shipping cost: GBP 4
Free standard shipping over: GBP 60
Express Delivery - Fedex
Orders placed from Monday to Friday by 12:00 GMT will be processed and shipped the same business day.
Express delivery time: 1-2 business day after processing and shipping
Express shipping cost: GBP 15
Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses.
For Crystal Myriad, Licensed-in and Creators Lab, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
Swarovski's top priority is our customer satisfaction. You may return your online order up to 28 days after receipt. Our returns policy covers all items, including those on promotion or sale (with the exception of Gift Cards and Swarovski Masks if unpacked due to hygienic reasons).
How much time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once the return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from the postage date.
Returns via Swarovski store: Returns will be processed to the original payment method and will take up to 3-7 business days for the credit to be applied.
Swarovski crystals are delicate and must be handled with special care. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage:
Figurines & Decorative Objects:
Polish your product carefully with a soft, lint-free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Dry with a soft, lint-free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
Make your gift even more special with a premium branded bag and colourful bow wrapping. You may also include a personalized gift message.
By choosing a gift option, your items will all be wrapped into one gift bag. If you wish to add a personalized note, one card will be added per order.
Our gift wrapping materials have been chosen with our beautiful planet in mind.
Book an appointment at your local Swarovski store and immerse yourself in our world of wonders.
Discover pieces tailored to your personal sense of self-expression with the help of our Crystal Experts and explore the latest collections.
Appointments are limited.