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Swarovski Club

Welcome Voucher Terms and Conditions

*Discount Voucher can only be redeemed on swarovski.com (login needed) in the country where the Voucher recipient is a registered member of the Swarovski Club. Discount Voucher is valid for one (1) month from the date of issue and cannot be combined with other offers, discounts or promotions. Discount Voucher is non-transferable, redeemable upon member identification and cannot be redeemed for cash. For the avoidance of doubt, discount voucher can only be used for the product purchase, not for paying gift cards, repair services, delivery costs or membership fees. Discount voucher code must be entered at the shopping bag. Discount Voucher can only be applied to full-priced products and cannot be combined with any other offer or voucher discount. Discount Voucher cannot be applied for the purchase of following: Designer Collections, Myriads Collections, Creators Lab items, Limited Editions, Annual Editions, SCS exclusives, Online exclusives, Discounted products, Swarovski Created Diamonds, Rosenthal Products, Outlet items, Regional Exclusives, Travel Retail, Corporate Gifts and Spare parts. No cash value. All items are subject to availability.
All purchases are subject to the Delivery and Returns Policy. These Terms are additional to Swarovski’s standard terms and conditions, which continue to apply. If there is a conflict between these Terms and Swarovski’s standard terms and conditions, these Terms will take priority to the extent necessary to resolve the conflict.

Will a purchase made when signing up count to my membership tier level?

Yes, if with your last purchase you signed up for Swarovski Club, the transaction will be included in your member history.
Please allow 14 days for the purchased item to show as a valid purchase in your Club rewards.

How can I link my Club membership to a new online account?

To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account”
- You will receive an automatic registration confirmation 

How can I link my Club membership to an existing online account?

To link your Club membership to an existing online account, please follow the below steps:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

Why have I not received my rewards yet?

We issue the rewards 14 days after your qualification unless you return your purchase during this period again. Only purchases in Swarovski Club stores and on Swarovski.com (while logged in) count towards your rewards qualification.

Why could I not use the discount voucher for my recent purchase?

Please ensure you are logged in to your online account and that your membership number is linked to it. To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account"
- You will receive an automatic registration confirmation 

Additionally, the discount voucher can only be applied on full priced items. Redemption as part of a sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. For a detailed exclusion list, please refer to the voucher Terms and Conditions.

Why can't I access the members online pre-sale?

To access the Swarovski Club members pre-sale, please ensure that you are logged into your online account and that your account is linked to your club membership.

To check if your online account is linked to your membership:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You should see a picture of your membership card and your current tier level in the Swarovski Club panel.

Linking a membership to an online account

If your Club membership was not linked to your Online account, you will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

I unsubscribed from the newsletter, why am I still receiving email?

Newsletters

If you are still receiving newsletters after unsubscribing, please ensure that the email address you have unsubscribed from is the correct one. 

It can take up to 14 days to complete an unsubscripton request in the system and you may receive an already scheduled newsletter in the meantime.

If you continue to receive newsletters after 14 days and the email address is correct, please contact our customer service team and provide us with a copy of the most recently received newsletter.

Membership Emails

If you are a Swarovski Club or SCS member, you will still receive certain reminders, birthday messages, T&C updates  and other emails. 

If you would also like to stop receiving membership emails, then you will need to cancel your membership. To do this, please contact our customer service team.

What is the Swarovski Club?

The Swarovski Club is a free loyalty program open to all customers. We value your trust in us and want to show our gratitude by rewarding you for the purchases you make with Swarovski. Swarovski Club members are entitled to receive exclusive benefits (normally communicated via email) including: 

- Fashion news from Swarovski’s trend and style experts
- Birthday voucher 
- Early access to sales and promotions
- Status recognition and rewards 
- Invitations to exclusive sneak peeks and design previews
- Free standard shipping (Silver Tier), and much more...

What is my membership number and where can I find it?

Your membership number is used to identify your member account and connect your purchases to it. You can find it in every email that you receive from us, just scroll to the bottom. Alternatively, you can log in online and find it displayed on the card image in the “My Account” area. Finally, you can ask any of the Crystal Experts in our stores to help. 

Which stores participate in the Swarovski Club program?

Please refer to our 搜尋分店 to see which services we offer at your preferred store. Alternatively, you can always check with our Crystal Experts.  

我可以與朋友/家人共用我的會員資格嗎?

是的,您可以與朋友或家人共用會員資格。請記住,雖然透過共用會員資格更容易提升等級,但您也必須分享獎勵。我們一次只能提供一份獎勵,會員一旦兌換過,就不能再次兌換。在網路上下訂單時,您應一律使用註冊會員時的電子郵件地址。 

我要如何註冊?

您可在店內註冊,我們的任何一位水晶專員都很樂意為您提供協助。或者,您可以前往我們的網站並註冊 此處

為什麼需要知道我的生日?

作為方案的一部分,我們會向會員送出生日驚喜(通常在特殊節日)。如果我們不知道您的生日,便無法送您驚喜。

我是 SCS 會員 – 我要如何註冊 Swarovski Club?

您可以使用您的 SCS 帳號資訊線上登入並在 Swarovski.com/club 上註冊,或諮詢您當地的店內水晶專員。 
 

註冊後,我的資料會如何處理?

為更清楚了解 Swarovski 如何收集和使用會員資訊以及我們如何與您通訊,請參閱我們的隱私權政策 此處

我能否將我的 Swarovski Club 獎勵與其他 Swarovski 折扣和促銷活動結合使用?

Swarovski Club 獎勵只能兌換全價商品,不能與任何其他折扣和優惠同時使用,例如促銷、暢貨中心或促銷商品。如需進一步詳情,請查看前一個問題。

為什麼我仍未收到我的獎勵?

除非您在此期間退回已購買的產品,否則我們會在您完成購賣後 14 天發放獎勵。只有在提供 Swarovski Club 的門市和 Swarovski.com 購買的商品,才能計入獎勵。請使用搜尋分店功能查看哪些門市提供 Swarovski Club。

加入 Swarovski Club 後多久可以收到獎勵?

您將在完成符合條件的購買後約 14 天收到您的獎勵,除非您在此期間退貨。

我在國外購買了 Swarovski產品,但並未計入我的 Swarovski Club 帳號。為什麼?

Vezměte prosím na vědomí, že programy odměn se v jednotlivých zemích liší, takže shromažďovat nákupy, které splňují podmínky, a uplatňovat odměny můžete pouze v zemi, kde jste se zaregistrovali. Pokud jste se nedávno přestěhovali a chcete změnit zemi, ke které je váš účet přiřazen, informujte nás o tom prostřednictvím našeho zákaznického servisu.

Jak a kde mohu uplatnit dárkový poukaz / vyzvednout si svůj dárek?

Dárek si můžete vyzvednout v preferované prodejně. Pokud nemáte žádnou preferovanou prodejnu nebo si nejste jisti, kterou z nich navštívit, můžete se přihlásit ke svému účtu a vybrat si preferovanou prodejnu. Můžete také použít náš vyhledávač prodejen a najít prodejnu, která nabízí služby klubu Swarovski Club. 
Zákazníci na některých trzích mohou svůj dárek uplatnit online při dalším online nákupu.

Co se stane, když zboží vrátím?

Nákupy se do vašeho členství započítávají pouze v případě, že je nevrátíte. Pokud celý nákup nebo jeho část vrátíte, bude vrácená částka odečtena, což může ovlivnit úroveň vašeho členství.

How can I move up the tiers to achieve a higher tier status?

It’s simple. Every transaction you make on your member account will bring you one step closer to reaching the next status tier. Keep in mind that the following items do not count towards your membership: accessories (care and cleaning products); spare parts; repairs services; the purchase and redemption of gift cards, your SCS membership fee; and returns. 
To ensure that your purchases are recorded on your account, identify yourself as a member before making a payment in-store or login to your account before proceeding to checkout when shopping on Swarovski.com.

Where can I find my status?

You have several options available: 
-    You can log into your online account at any time and view your membership status in the “My Account” area. 
-    Find the latest email you received from us and scroll all the way to the bottom. Your current tier status and membership number will always be displayed there. 
-    Ask your local store consultant or contact your local Swarovski Customer Service team.
In-store purchases are not shown online. If you would like to see the drop-down of your tier, you will need to contact our Customer Service team.

 

I no longer wish to be part of the Swarovski Club. How can I end my membership?

Swarovski Club 為免費加入,您不妨保留會員資格,以備日後購物之需。但如果您不再想成為 Swarovski Club 社群的成員,可以聯絡我們的客戶服務團隊關閉您的帳號。

我可以取消接收通訊嗎?

我們提供兩種類型的電子郵件通訊:電子報,內含我們最新的促銷活動和新系列的資訊,以及與您會員資格相關的電子郵件(即您有資格獲得的獎勵、狀態變動或計畫變動)。如果您想取消訂閱我們的電子報,只需點擊每封電子郵件底部的「取消訂閱」按鈕,或前往 Swarovski.com 上的「我的帳號」更新您的帳號設定。如果您想停止接收我們的所有消息,包括您的獎勵,請聯絡我們的客戶服務團隊,他們將很樂意幫助您關閉帳號。

我已經取消訂閱電子報,但仍然收到電子郵件。為什麼?

如果您已取消訂閱我們的電子報,但仍是 Swarovski Club 的會員,您將繼續定期收到與獎勵、等級狀態或方案變相關的電子郵件。如果您想停止接收這些電子郵件,請聯絡我們的客戶服務團隊,他們將很樂意幫助您關閉帳號。
或者,您可能已經訂閱我們其他子品牌的新聞。 

 

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