Terms and Conditions

CUSTOMER INFORMATION AND TERMS AND CONDITIONS FOR INDIA

1. The Swarovski website

Customers accessing the website www.swarovski.com (hereafter referred to as the “Website”) from, or with shipping addresses in, India are subject to the following terms and conditions (General Terms and Conditions). This customer information and these General Terms and Conditions shall apply to your use of, and all orders for the sale of goods placed through, the Website. The General Terms and Conditions apply equally to those goods ordered using the Website by direct order or through an account which you may establish through the Website. By placing an order with Swarovski India Private Limited ("Swarovski"), you confirm that you have read, understood and accepted these General Terms and Conditions and the Swarovski Privacy Policy and Statement at https://www.swarovski.com/en-IN/s-dataprotection/Privacy-Policy. If you object to any of these General Terms and Conditions or those of our Privacy Policy and Statement, please discontinue using the Website and refrain from placing an order (as applicable). Swarovski reserves the right to make changes to these General Terms and Conditions. The goods and prices on the Website are also subject to change. Customers should revisit this area of the Website immediately before placing an order. Any changes will only be effective once they are published on this Website. This Website is not intended for use by children, especially those under 12 years of age. If you are under 18 years of age, you must obtain the consent of your parent or legal guardian before disclosing any personal information or making any purchases from this Website.

2. Owners of this website and parties to any purchase agreement

This Website is owned and operated by Swarovski Crystal Online AG with its registered office at Alte Landstrasse 411, CH-8708, Männedorf, Switzerland. The contractual party, importer and seller of products to Indian customers is: Swarovski India Private Limited

SWAROVSKI INDIA PRIVATE LIMITED

UG Floor

Tower A

DLF Building No. 10

DLF Cyber City

DLF Phase - III,

Gurugram

Haryana 122002 If you have any complaints or wish to assert any of your rights in relation to goods purchased on this Website, please contact: Swarovski India Private Limited by emailing Customer_Service_IN@Swarovski.com.

3. Use of the Website

You agree to use the Website solely for those purposes permitted by these General Terms and Conditions. You are responsible for all equipment and software used to access the Website. You must not:

• use the Website directly or indirectly for any activity that breaches any laws, infringes on a third party's rights, is unlawful or breaches these General Terms and Conditions;
• use the Website directly or indirectly to unlawfully post or transmit any information or material that is obscene, indecent, contains offensive language, defames, abuses, harasses, stalks, threatens, menaces, offends, or restricts any person, or which prevents any other user from using or enjoying the Website;
• use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email or any other duplicative or unsolicited messages (for commercial use or otherwise);
• attempt to gain unauthorised access to the Website or use another person's name or registration account and/or password;
• create a false identity for the purpose of misleading others about the identity of the sender or about the origin of a message;
• tamper with, hinder the operation of or make unauthorised modifications to the Website;
• knowingly transmit any virus or any other disabling feature to the Website;
• advertise or offer to sell or buy any goods or services on the Website; or
• collect information about others, including email addresses, without their consent. The Website may contain links to external websites. These websites are not part of the Website and, unless otherwise indicated, are not under Swarovski’s control. Swarovski has no responsibility for the contents of any linked websites. Access to these sites is at your own risk. Swarovski may monitor, review, retain and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process or governmental request.
   
  4. Electronic communications  
  When you visit this Website, order any goods from this Website or send emails to Swarovski, you are communicating with us electronically. Visits to, orders from or emails sent to the Website are considered electronic communications. Unless Swarovski is otherwise advised by you, the user, registering your contact details automatically gives your consent to being contacted directly by us by phone or email (or by other electronic messaging means) in accordance with our Privacy Policy https://www.swarovski.com/en-IN/s-dataprotection/Privacy-Policy. Please be aware that your information (including your contact information) is required to enable us to complete your purchase of Swarovski goods. By registering with Swarovski, or by placing an order using this Website, you are expressly consenting to such use of your data. Neither registration nor orders can be completed without this consent. If you object, those parts of the Website that do not require registration will be available for your use. If you decide to register at a later date, you may view and modify your data anytime by selecting Profile from the website menu. Please see our Privacy Policy https://www.swarovski.com/en-IN/s-dataprotection/Privacy-Policy for further information about our privacy practices.
  
  
  5. Copyright and trademarks
  Copyright in the Website and the contents included on the Website belong to Swarovski or its licensors. You are provided access to the Website only for your personal use and to purchase goods offered for sale on the Website. Without the permission of Swarovski, and subject to applicable laws, you must not:
• store, distribute, perform, communicate to the public, adapt or create derivative works from any part of the Website; or
• commercialise any information or services obtained from the Website. The trademarks used on the Website (if any) are the trademarks of Swarovski or of a third party. Nothing on the Website should be construed as granting any license to use any trademark without the permission of the owner. You must not use any Swarovski trademarks:
• as, or as part of, your trademark;
• in connection with goods or services that do not belong to Swarovski;
• in a manner that may be confusing, misleading or deceptive; or
• in a manner that disparages Swarovski, its goods, services or its Website.
  
  6. Disclaimer and limitation of liability To the extent permitted by law, all implied warranties and conditions, representations about the Website, your accessibility to and use of the Website and any goods available for purchase from the Website are excluded from these General Terms and Conditions. Where you consider that an item purchased through this Website does not meet your expectations, in addition to any rights you have under applicable law, you may also exercise your rights under Swarovski's return policy, which is provided in section 10.6 below. Swarovski will provide all content and other services on the Website in good faith and will use reasonable endeavours to ensure that the information on the Website is accurate and current at the date of publication. However, to the extent permitted by law, Swarovski is not liable for any inaccuracies, errors or omissions in the content on the Website. Where the statutory protections under Indian consumer protection law apply to the supply of goods or services by Swarovski, then to the extent permitted by law, Swarovski’s liability for breach of such statutory protections is limited to, at its discretion,:
• in the case of services, the supply of the relevant services again or the payment of the cost of having the services supplied again; and
• in the case of goods, the repair or replacement of the goods or the supply of equivalent goods, or the payment of the cost of repairing or replacing the goods or acquiring equivalent goods, provided that if repair or replacement is impossible or disproportionate with other remedies, or Swarovski is unable to repair or replace the goods within a reasonable time without significant inconvenience to you, Swarovski shall reduce the purchase price by an appropriate amount or refund the purchase price (which may be reduced to take into account the use that you have had of the goods). To the extent permitted by law and, except as provided for by these General Terms and Conditions, Swarovski (and its officers, employees, agents or related corporate bodies) will not be liable for any losses, damage, costs or expenses suffered by you or claims made against you in connection with:
• your use of the Website;
• any lack of availability, interruptions, delays in operation, viruses, internet access difficulties or equipment malfunctions in relation to the Website;
• any failure to provide the Website;
• any goods supplied, offered or advertised on the Website; or

your purchase of any goods or services offered by Swarovski for sale on this Website, except for any loss, damage, cost or expense which is due to the negligence or wilful misconduct of Swarovski, or a breach of applicable statutory consumer protection laws by Swarovski, or which otherwise cannot be excluded by law.

7. Indemnity
To the extent permitted by law, you hold Swarovski and its affiliates, employees, agents, representatives and its third party service providers harmless from any and all claims made against and liabilities of Swarovski that arise from a breach of these General Terms and Conditions by you.

8. Termination
Swarovski may suspend, terminate or limit your access to the Website, effective immediately, if, in its reasonable opinion, these General Terms and Conditions have been breached by you. Swarovski may, at any time, suspend, limit or terminate any service provided on the Website or all access and use of the Website.

9. Cookies
Cookies are a standard for storing small pieces of data on your computer. Any web server (including this one) may store one or more cookies in your browser or request your browser to transmit the data to the web server. Swarovski may use cookies to control the display of advertisements, to track usage patterns on the site, to deliver editorial content, to record registration, and to personalise information. For example, if you register on any part of the Website, you can opt to save your user name and password on your computer. Swarovski can provide this function by placing a cookie on your computer. Its cookies may contain personal information and may be shared with related corporate bodies. If you don't want cookies, your web browser likely includes an option that allows you to disable them. However, if you set your browser to refuse cookies, some portions of the Website may not function properly. While your individual information is protected as outlined in these Terms and Conditions and our Privacy Policy and Statement, Swarovski reserves the right to use aggregated, anonymous data about its users as a group for any business purposes.

10. Your purchase agreement
This section applies to any order made through the Website (either through a direct order or through the establishment of an account).

10.1 The purchase agreement
Any orders made through the Website (either through a direct order or through the establishment of an account) constitute a binding agreement to conclude a purchase agreement with Swarovski. A binding purchase agreement only comes into existence when Swarovski accepts your order by dispatching the goods ordered by you to an affiliate delivery service. Swarovski will notify you when goods are dispatched by sending you an email. The General Terms and Conditions apply to, and are incorporated into, any purchase agreement for goods purchased on the Website. You will be charged the prices and fees displayed on the Website at the time that your order is submitted. The price of an item cannot be confirmed until an order is submitted. Your credit card will not be charged and your Unified Payment Interface (UPI) payment will not be processed until after Swarovski accepts your order, as explained in Section 10.4 below. All of the terms of the United Nations Convention on Contracts for the International Sale of Goods (adopted in Vienna, Austria, on April 10, 1980) are expressly excluded from these General Terms and Conditions and any purchase agreement.

Click & Collect

We may give you the option of purchasing a Product online and collecting it from a designated Swarovski Store (“Click & Collect”). If the order is not collected within seven (7) business days of us sending you a confirmation email, we will assume that it is unwanted, and we will cancel the order.
 

Click & Reserve

We may give you the option of checking the availability of certain Products and reserving Products in specified Swarovski Stores through the Websites (“Click & Reserve”). If the Product is available, it will be reserved for you for two (2) business days from notification to you. You can purchase the Product in the applicable Swarovski Store. Prices in the Swarovski Stores may vary from the Prices displayed on the Websites. Pre-Order

We may invite you from time to time to pre-order selected Products online before they are available from Swarovski stores or websites (“Pre-Order Products”). You agree that if you order a Pre-Order Product, you will be charged in case of use of a credit card after your item has shipped, in case of use of any other payment method you will be charged shortly after you place your order and before your item is dispatched. Kindly note that irrespective of the means of payment, in case you pre-order more than one type of product, you will be charged shortly after you place your order and before your item is dispatched. Notwithstanding the foregoing, your payment method may reflect the deduction of the purchase price immediately upon placing the order. Please note your order is not confirmed until payment has been taken. Pre-Order Products will be shipped within the period as stated on the product page (in most instances this will be at latest between 6-8 weeks from the date the order is placed). Please note that the following delivery options offered on the Website shall not apply to orders of Pre-Order Products: Click & Reserve. Pre-orders can be cancelled before Pre-Order Products are shipped.

10.2 Reservation of performance in case of goods being unavailable

Swarovski does not warrant and cannot guarantee that goods ordered will be available at all times. Also, if the goods ordered are no longer able to be supplied to you within thirty days of your order being accepted, Swarovski can withdraw from, and terminate, any purchase agreement entered into with you for those goods. If Swarovski withdraws from and terminates a purchase agreement, then Swarovski will immediately inform you by email and will immediately refund any fees or charges already paid by you for the goods. Swarovski reserves the right to limit the number of products (or the number of a particular SKU) that may be sold to a customer. Swarovski reserves the right to reject orders from customers if there is reasonable belief that customer is in violation of these Terms and Conditions, or if customer is engaging in fraudulent or other criminal activities.

10.3 Price and additional costs

The total amount for any goods ordered must be made as a single payment. The total amount of your order, including all taxes and costs such as packaging and delivery, will be displayed during the checkout process when you submit your order.

10.4 Terms of payment

The purchase price for all goods ordered is due and payable when Swarovski notifies you that your order has been accepted. Payment may only be made by credit card, or UPI. Swarovski will only process the transaction once you have been notified of your accepted order. You may not make any set-off claims against our claim for payment unless the amount set-off is not disputed by Swarovski or has been the subject of a final and binding judgment against the company. An invoice will also be sent with your package. Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by Adyen India Technology Services Private Limited (VAT/TaxID 27AAQCA7487E1Z5)(“Adyen”), with its place of business at Wework, C-20, G Block BKC, Bandra Kurla Complex, Bandra East Mumbai, Maharashtra 400051, India, on behalf of Swarovski India Private Limited or, depending on the type of payment method used for the purchase of the goods and/or services, another payment processing service. 10.4a Security of payment methods Your payment is handled by Adyen with secure encryption and under strict banking standards. For more information on the security standards that Adyen holds, please refer to https://www.adyen.com/platform/certifications. There is no extra charge for card payments.

10.5 Delivery and reservation of title

Orders will be delivered to the delivery address stated in your order. Deliveries are made by the delivery service appointed by Swarovski. You will be advised of the contact details of the delivery service when your order is accepted. Swarovski makes reasonable efforts to ensure that orders are delivered within the estimated time frame specified on this Website or such other timeframe as notified to you when your order is accepted. However, Swarovski makes no guarantees in relation to estimated delivery times. You agree that the products ordered and sent to you remain Swarovski's property until full payment has been received by Swarovski. Swarovski requires full payment prior to the dispatch of the purchased goods to the delivery service. All goods purchased from this Website are delivered pursuant to a contract with Swarovski’s delivery service. This means that the risk of loss and title for the goods passes to you upon the delivery of the goods by Swarovski to the delivery service. Swarovski is not responsible for the risk of loss of goods during their delivery to you by the delivery service, unless otherwise advised. 10.6 Right to cancel the purchase agreement Your rights specified in this section 10.6 are in addition to your rights as a consumer under applicable law. Items purchased from the Website (with the exception of gift cards) may be returned within 14 days after the date of their receipt by you. To take advantage of this return policy you must be either:

• return the items in their original condition by mailing them back to Swarovski within 14 days of the date of their receipt by you; or
• notify Swarovski by email (Customer_Service_IN@Swarovski.com) (within 14 days of the date goods are received by you of your intent to return your item(s). In this case, items must be sent promptly and in their original condition to: SWAROVSKI INDIA PRIVATE LIMITED

C/O V CARGO & Movers, KILA NOS. 20//1/1,10/2,11 & 21//6,15,

VILLAGE FAZILPUR, SECTOR 72, GURGAON-122001, HARYANA

ATTN: ONLINE RETURN TEAM within 14 days of notifying Swarovski of your intent to return items. If you choose to take advantage of this return policy, Swarovski will refund the full cost of your order once the items have been received. You may also return goods in accordance with any rights you may have as a consumer under applicable law. You can obtain further information and assistance with respect to the return of goods by choosing Customer Service Returns Policy from the website menu. If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of INR 5,000) will be deducted from the refund amount if the returned product(s) brings the total order value below INR 5,000. In case of a promotion with staggered prices, always the lowest amount will be refunded. For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set. For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.

10.7 Grievance Redressal Mechanism
In case of you have any grievance or concerns regarding the products purchased on the Website, you may contact our customer care service at Customer_Service_IN@Swarovski.com or +91-0124-4107173, Monday to Friday from 10.30 -14.00 and 15.00- 18.00. Our customer care service will not be available on Saturday, Sunday and public holidays. You may also contact our grievance officer Anshu Bharadwaj at Anshu.Bharadwaj@swarovski.com. The Nodal Officer details are as follows: Anshu Bharadwaj at Anshu.Bharadwaj@swarovski.com.

10.8 Liability in relation to goods
Swarovski’s liability under each purchase agreement is limited in accordance with section 6 of these General Terms and Conditions entitled "Disclaimer and limitation of liability", which also applies to any purchases of goods offered on the Website. Please refer to this section.

10.9 Prohibition of assignment
You may only assign, or transfer your rights under any purchase agreements to a third party with Swarovski India Private Limited’s prior written consent.

10.10 Applicable law Any purchase agreement shall be governed by the laws of the India and all parties irrevocably submit to the exclusive jurisdiction of the courts of Delhi, India.

Swarovski Created Diamonds Upgrade Program Terms & Conditions

1. APPLICABILITY

These Upgrade Program Terms & Conditions (hereinafter referred to as ‘Upgrade Program T&Cs’) apply exclusively to all upgrade requests of Swarovski Created Diamonds jewelry purchased within India directly from Swarovski boutiques, via the official Swarovski India website at www.swarovski.com/en-IN, or from authorized Swarovski retailers in India, including authorized third-party online retailers (hereinafter collectively referred to as ‘Swarovski’ / ‘We’ / ‘Us’ / ‘Our’). By participating in this Upgrade Program, you confirm that you have read, understood, and agreed to comply with these Upgrade Program T&Cs, in addition to the General Terms & Conditions, Privacy Policy, and any other applicable policies of Swarovski.

2. ELIGIBILITY

2.1. To be eligible for an upgrade under this program, all of the following criteria must be fulfilled:

1. a) The Upgrade Program is strictly limited to Swarovski Created Diamonds jewelry items and does not extend to any other products or categories within the Swarovski assortment.
2. b) The original purchase must have been made either directly from Swarovski or from an authorized Swarovski retailer in India.
3. c) The upgrade request must be accompanied by the original purchase receipt, proof of purchase as registered in Our system, and the corresponding Swarovski Created Diamonds certificate of the original purchase. For further details on acceptable proof of purchase, please refer to our FAQs at Swarovski.com.
4. d) The upgrade must be requested within ten (10) years from the date of original purchase, as evidenced by the original receipt.
5. e) The original purchase product must be free from any damage, alterations or missing components and must specifically not have any lost, missing, scratched, cracked, or chipped diamonds Products showing physical damage, cracks, chips, or missing stones or parts, or unauthorized repairs or modifications will not be eligible.

2.2. Swarovski reserves the right to inspect and approve the original purchase product before confirming eligibility, and to reject any upgrade request that does not fully comply with the above requirements.

2.3. Products purchased outside India or from unauthorized sellers, and any promotional or discounted purchases (unless explicitly stated) are explicitly excluded from this Upgrade Program.

3.UPGRADE CONDITIONS

3.1. The trade-in value attributed to the original purchase product for the purposes of this Upgrade Program shall be eighty percent (80%) of its original invoiced value.

3.2. A credit note will be issued for this trade-in value and may be redeemed against any product(s) from the Swarovski collection (excluding products from Swarovski Creator’s Lab or co-branded or collaboration collections) of equal or higher value than the trade-in value (“Upgraded Item(s)”). No cash refunds or partial credits will be issued. The credit is non-transferable and valid only for a single transaction at the time of upgrade. You will pay for the difference (if any) between the trade-in value and the price of the Upgraded Item(s). If the Upgraded Item(s) is of lower value than the trade-in value, any credit remaining from the trade-in value shall be forfeited. All applicable taxes, duties, and charges on the new purchase will be borne by you. Pricing of the Upgraded Item(s) will follow the prevailing rates at the time of the upgrade.

3.3. For the avoidance of doubt, the Upgrade Program, including any trade-in value or benefit received thereunder, is strictly non-redeemable for cash or any monetary equivalent, in part or in whole. No cash or alternative compensation will be provided in lieu of an upgrade or in the event of a declined or unfulfilled upgrade request, or partial use of the trade-in value credit.

3.4. The Upgrade Program cannot be combined with any other promotional offers, discounts, or price reductions.

3.5. To benefit from the Upgrade Program, the Customer must personally visit a Swarovski boutique in India or the authorized Swarovski retailer where the purchase was made. Upgrades cannot be processed online via the Website or any digital channel, unless explicitly communicated otherwise by Swarovski. Please visit FAQ page on www.swarovski.com or contact the customer service team for the list of stores participating in the Swarovski Created Diamonds Upgrade Program. Upgrades must be processed and completed and the credit from the trade-in value must be used to purchase Upgraded Item(s) on the same day and at the same store.

3.6. All upgrade requests are subject to review and approval in Our sole discretion. Our decision on eligibility and valuation is final and binding.

3.7. In the event that Swarovski ceases to operate or distribute Swarovski Created Diamonds jewelry within the ten (10) year eligibility period, or if the brand or product line is no longer available for commercial sale, Swarovski shall not be held liable for the inability to fulfill the Upgrade Program. In such case, no monetary or alternative compensation shall be provided.

4. WARRANTY

4.1. The upgraded item received under this program shall benefit from a new warranty period commencing as of the date of receipt of the Upgraded Item by you.

4.2. The warranty period for the Upgraded Item shall be the standard warranty period offered by Swarovski for that product as detailed in Our Warranty Terms and Conditions.

4.3. All other warranty conditions, exclusions, and limitations as defined in Our Warranty Terms & Conditions shall apply without modification.

5. AMENDMENTS

We reserve the right to modify or terminate this Upgrade Program and/or these Upgrade Program T&Cs at any time in Our sole discretion, and to reject any request that does not comply with these Upgrade Program T&Cs.

Any such modifications shall be effective upon publication on the applicable Websites or upon notification via other suitable communication channels.

6. GOVERNING LAW

These Upgrade Program T&Cs are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.