Order Process
Where can I find my Invoice?
For orders placed while logged into your account, you can also download a digital copy of the invoice as soon as the order is shipped by visiting My Account > Order History. Simply select the relevant order to access your invoice.
How can I check product availability?
Our online availability is indicated with the "Add to bag" button, if the button isn't displayed it's because we are unable to fulfill it at the moment.
For unavailable products you may opt to receive notification if the product comes back in stock, for that please click on "notify me" button on the product details page and add your email address
To check instore availability please follow these instructions:
1) Select the product of your choice at our online shop
2) On the product details page, below the button “add to bag" please select “Check Instore Availability"
3) Add your current or desired location and that's it, you can navigate through the options displayed.
Where can I find information on the current promotion?
Why did my purchase not qualify for the promotion?
If you believe your item was not part of the exclusions, please check to ensure that the order was placed during the promotion validity period.
If you need further support, please contact our customer service team.
Can you extend the promotion?
Orders placed before a promotion is released cannot be altered to take advantage of the newest promotion.
How does pre order work?
The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped. Additionally, you can check your order's progress at any time by visiting “my account” (if you were logged in during checkout), or via “tracking” available in our Customer Care section (if you used guest checkout).
- How can I identify if a product is eligible for pre-order?
The button Pre-Order Now will be displayed on the product detail page. By clicking on it you can add it to your shopping cart and then proceed to checkout.
- Can I apply coupons to my pre-order?
Unfortunately, not. The pre-order product selection consists of non-reducible/non-discountable items. Nevertheless, if you have other eligible product(s) in your shopping cart then you can certainly benefit from your coupon. For more details, please refer to your coupon Terms & Conditions.
- How do I know when my pre-order is likely to be shipped?
The expected shipping date will be visible during the checkout process as well as communicated via the order confirmation email.
- When am I charged if I choose to pre-order a product?
Payment will be charged immediately upon completing checkout.
- Can I schedule the delivery date of my pre-order?
The scheduled delivery service is not available for any order that includes a pre-order product.
- Does my pre-order qualify against my loyalty membership level?
Yes, though your order will only qualify as a loyalty purchase once the order has shipped and so long as no return is registered within our current return policy.
- If I have one item from pre-order in my shopping cart and one standard product, are they only shipped together?
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.
- Can I cancel my pre-order?
Yes, if your order status is not processing. To cancel your pre-order, please contact our support team and they will take over your request. We recommend making a quick phone call during our support opening hours so that we can ensure your pre-order is cancelled in a timely manner.
- Can I return my pre-order?
Yes, our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion, sale or pre-orders.
Do you offer price match?
Orders placed outside of an active discount period are not eligible for retroactive discounts, and prices confirmed at the time of purchase remain binding — even if an item is later further reduced.
To stay informed about upcoming sales and exclusive offers, you can subscribe to the Swarovski Newsletter in two ways:
1. If you are a new customer, register here: www.swarovski.com/register/newcustomer/
2. If you already have an account, log in and opt in via https://www.swarovski.com/my-account/preferences/
By subscribing, you’ll be among the first to discover our latest promotions and special deals.
Can I edit my account?
Can I reset my password?
Alternatively, you may click on this link to go to the login page
https://www.swarovski.com/login/
Can I cancel my order?
Usilovně pracujeme na tom, abychom vaši objednávku zpracovali a váš nákup rychle a efektivně odeslali. Zrušení objednávky je možné do (přibližně) 15 minut od obdržení potvrzení objednávky.
Chcete-li zrušit objednávku, přihlaste se do svého zákaznického účtu, vyhledejte příslušnou objednávku v historii objednávek a klikněte na tlačítko „zrušit objednávku“. Pokud je zrušení stále možné, budete vyzváni k potvrzení tohoto kroku.
Pokud je tlačítko pro zrušení objednávky neaktivní, nelze už objednávku v této fázi změnit ani zrušit.
V případě, že jste objednávku provedli jako host a dosud neuplynulo 15 minut od obdržení potvrzení objednávky, neprodleně nás kontaktujte telefonicky nebo prostřednictvím chatu (během otevírací doby) a náš tým služeb zákazníkům udělá vše pro to, aby váš požadavek vyřídil.
Není-li již zrušení možné, zboží, které nechcete, lze vrátit postupem dle pravidel pro vracení zboží. Případně můžete také odmítnout převzetí zásilky a dopravce ji bezplatně odveze zpět do našeho skladu.
Jakmile zboží dorazí zpět do skladu, obdržíte e-mail s potvrzením a my vám vrátíme celou částku, stejnou cestou, jakou jste zvolili při placení.
Mohu ke své objednávce přidat další položky?
Mohu mít více dárkových balení pro svou objednávku?
您可以通过在购物袋中选择高级礼品包装，让您的礼物更加特别。您订单中的所有商品将一起呈现在一个施华洛世奇品牌礼品袋中，并配有彩色蝴蝶结包装，全部由手工准备并根据产品尺寸精心挑选。
每个订单无法收到多个礼品袋。
如何添加礼品包装：
1. 将商品添加到购物袋。
2. 点击购物袋图标。
3. 勾选“添加礼品包装”选项。
4. 如需包含留言，请点击“添加礼品卡”，并输入您的个人留言（最多300个字符）。
5. 继续结账。
Jsou mé osobní údaje chráněné?
Máte-li pocit, že se někdo pokusil zneužít vaši kreditní kartu, jednejte ihned. Postupujte podle pokynů vydavatele kreditní karty a kontaktujte oddělení zákaznické péče.
Co je seznam přání?
Na seznam přání lze zařadit až 20 položek, které si můžete koupit později nebo si je označit jako nápady na dárky. Položky ze seznamu přání si můžete kdykoliv jednoduše přesunout do nákupního košíku, chcete-li je zakoupit.
Upozorňujeme, že cena zboží se může měnit.
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