Sometimes it’s just not right, if your item wasn’t what you expected, don’t worry, you have up to 30 days after receipt to return the item.

To qualify for a return:
• Items must be in a new unused condition; we reserve the right not to accept the return if the product shows signs of wear
• All products returned must include all original packaging materials and tags
• All items purchased as part of a set, or a part of a promotional offer must all be returned according to the promotional terms & conditions.  See "Can i return items purchased in promotional bundle offer or set?"

The below items are non-returnable:
• Personalized,adjusted to fit, customized,engraved products and made to order
• Gift cards
• Face masks  
• Perishable goods
• Products purchased from a different country

                                                                                                                                                       
                                                                            

온라인 구매

고객님께 직접 배송된 경우:
FAQ 온라인 반품 절차에 따라, 상품 반품 시 해당 금액이 카드 소지자에게 환불 처리됩니다.
대신 동일한 제품의 사이즈만 변경을 원하시는 경우, 제품 재고 여부에 따라 다릅니다. 사이즈 교환은 가까운 매장을 방문해 주십시오.

매장 내 구매

선물 영수증을 지참하여 가까운 매장으로 반품하실 상품을 가져와 주시기 바랍니다. 저희 컬렉션의 다른 제품들 가운데 동일한 가격, 더 높은 가격, 기프트 카드로 교환하실 수 있습니다.

온라인 구매

배송 서비스를 통한 반품:
저희 창고에서 제품을 수령하면 14일 이내로 반품이 처리됩니다. 처리 후 확인 이메일을 보내드립니다. 금액이 고객님의 계좌에 다시 표시되기까지 영업일 기준 5~10일이 소요될 수 있습니다.

매장 반품
반품은 당일에 처리됩니다. 단, 금액이 고객님의 계좌에 다시 표시되기까지 영업일 기준 5~10일이 소요될 수 있습니다.

매장 내 반품

반품은 당일에 처리됩니다. 단, 금액이 고객님의 계좌에 다시 표시되기까지 영업일 기준 5~10일이 소요될 수 있습니다.

Alternative documents will act as proof of purchase:

• Authenticity card, date stamped
• Bank or credit card statement
• Credit card slip

We will be happy to help you choose an alternative product from the collection for the same price or of a higher value if the product complies with our Returns Policy. See our Returns policy here for more information.

Due to various reasons, Swarovski does not have an international exchange or refund policy. As a result, we are unable to exchange, substitute, or refund products purchased abroad.

For promotional bundles, where you enjoy a discount as a result of purchasing a certain number of items  (for example, "Buy two or more bracelets and receive 15% off), you can return any of the items purchased separately. However, if your return reduces the number of items purchased below the offer threshold, your remaining purchases will no longer qualify for the promotion and all discounts applied will be forfeited.

Here are some examples:
- Buy two or more bracelets and receive 15% off: If you purchase 3 bracelets for $100 each, your total purchase price before tax will be $255.  If you return one bracelet your purchase still qualifies for the promotional offer, and you will receive back $85 for that item.  If you return two bracelets, you no longer qualify for the promotional offer; the one bracelet you retain will revert to full price, and your refund will be $155.

- Compose your set and enjoy an exciting price: If you purchase 3 items as a set to receive promotional pricing, and you return one item in that set, your purchase will no longer qualify for the promotional set pricing.  The remaining items would revert to full price, which would be reflected in the refund for the item you retain.