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CONTACT US
Can't find what you‘re looking for in the Customer Service Area or FAQ section?
Contact the Swarovski Customer Support:
Contact the Swarovski Customer Support:
Customer Relations España
Swarovski Ibérica S.A.
Customer Relations Ibérica
C/ Llacuna, 10-20 1ª Planta
08005 Barcelona
España
Phone for Spain only: 900 84 85 85
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$(this).siblings('.js-es-shortContactFormConfig')
.formValidation({
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[shortContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select a title',
message_en: 'Please select a title'
}
}
},
'values[shortContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your first name.',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your last name.',
message_en: 'Please enter your last name.'
},
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: /^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+$/,
message: 'Please enter your email address.',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Please enter your email address.',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 20 characters for this field',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
},
callbackPhone: {
alias: 'callback',
message: 'Please enter your telephone number',
message_en: 'Please enter your telephone number',
callback: function (value, validator, $field) {
var matchesRegex = true;
var regexList = [];
for (var i = 0; i < regexList.length; i++) {
matchesRegex = matchesRegex && (value.match(regexList[i])[0] === value);
}
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== "Unknown";
return value === '' || (matchesRegex && isValidPrefix);
}
},
}
},
'values[shortContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please enter your country\/region.',
message_en: 'Please enter your country\/region.'
}
}
},
'values[shortContactFormDefinition_subject]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please fill in the field Subject - thank you.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please fill in the field Subject - thank you.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 1000',
message_en: 'The number of characters for this field must be between 0 and 1000',
min: 0
,
max: 1000
},
}
},
'values[shortContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'You have exceeded the maximum length of 11 characters for this field',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[shortContactFormDefinition_beSwaMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_beSwaMemberNumber]': {
trigger: 'blur',
validators: {
}
}
}
})
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "help-block");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('small[data-field="' + data.field + '"]').remove();
$errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'shortContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'shortContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
