การส่งสินค้า
ข้อกำหนดและเงื่อนไขในการจัดส่ง
Standard Delivery - Janio
Orders placed from Monday to Friday by 07:00 THA Thailand time will be processed and shipped the following business days. Orders placed on weekends and public holidays will be processed and shipped two business days later.
Standard Cost: 150 THB
Free standard shipping over: 2500 THB
Bangkok: 2-3 Business days
Outer Metro: 4-5 Business days
Express Delivery - Janio
Orders placed from Monday to Friday by 12:00pm THA Thailand time will be processed and shipped the same business days.
Orders placed on weekends and public holidays will be processed and shipped the next business day.
Express Cost: 300 THB
Bangkok: 1-2 Business days
Outer Metro: 2-3 Business days
No deliveries are made on weekends or public holidays.
Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders on public holidays therefore deliveries may take longer than expected during these periods.
Standard Delivery - FedEx
Orders placed from Monday to Friday by 14:30 CET will be processed and shipped the same business day.
Standard delivery time: 2-4 business days after processing and shipping
Standard shipping cost: EUR 6.50
Free standard shipping over: EUR 99
Express Delivery - FedEx
Orders placed from Monday to Friday by 14:30 CET will be processed and shipped the same business day.
Express delivery time: 1-2 business days after processing and shipping
Express shipping cost: EUR 17.50
Orders placed on weekends and national holidays will be processed and shipped the following business day.
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
Czy mogę zmienić adres dostawy?
Kiedy przesyłka jest w transporcie, zmiana adresu lub daty dostawy nie zawsze jest możliwa. W portalu firmy kurierskiej może istnieć możliwość ustalenia szczegółów dostawy zamówienia zgodnie ze zmienionymi preferencjami.
Dostawa do innego kraju/regionu?
Kraj/region i język witryny internetowej można zmienić, klikając odpowiednią nazwę w menu wyboru kraju/regionu.
Gdzie jest moja przesyłka?
Jeśli numer przesyłki wskazuje, że została ona doręczona, należy sprawdzić, czy ktoś inny pod adresem dostawy jej nie przyjął. Możliwe również, że kurier zostawił ją u sąsiada.
Jeśli tak się nie stało, należy sprawdzić, czy w skrzynce pocztowej nie ma powiadomienia o próbie doręczenia przesyłki.
W przypadku braku możliwości zlokalizowania paczki prosimy o kontakt z Działem obsługi klienta, mając pod ręką numer zamówienia i numer przesyłki.