É sempre um prazer receber um membro novo ou antigo que adora cristal tanto como nós. 
O prazo normal de entrega é de 4-6 semanas a partir da data de registo, pelo que deverá receber a sua encomenda em breve.

Pode renovar a sua subscrição SCS online, seguindo estes simples passos: 

- Vá a https://www.swarovski.com/scs/configurator/renew/
- Selecione o tipo de renovação de subscrição
- Insira os seus dados de início de sessão se for membro Swarovski Crystal Society (SCS) e tiver uma Conta de Utilizador Online 
- Selecione “Já sou membro” e insira as informações da sua subscrição SCS se for membro SCS e não tiver uma Conta de Utilizador Online.
- Efetue o pagamento

Vai receber um e-mail de confirmação da sua renovação. 

A subscrição SCS pode ser renovada em qualquer revendedor autorizado Swarovski.

A lista de revendedores está disponível em SWAROVSKI.COM/store-finder. Insira o seu código postal e, depois, selecione “SCS Member Products” (produtos para sócios SCS) para restringir a pesquisa a revendedores Swarovski Crystal Society.

Os membros SCS só estão autorizados a comprar um artigo de edição limitada.

Se já tiver comprado o artigo de edição limitada online ou na loja, não é possível comprar outro, mesmo sendo para oferecer como presente.

Se estiver a tentar encomendar o artigo de edição limitada online, só pode adicionar um artigo ao saco de compras.

Uma subscrição SCS não pode ser renovada online se tiver expirado há mais de 3 meses.

Pedimos-lhe que visite uma loja Swarovski para poder efetuar a renovação. 

Pode consultar uma lista de revendedores autorizados Swarovski na sua zona através do nosso website, na seguinte ligação:  www.swarovski.com/store-finder/?features=scs. 

A lista de revendedores está disponível em SWAROVSKI.COM/store-finder. Basta escolher o seu país de residência e encontrará uma lista de todos os revendedores; pode restringir a sua pesquisa introduzindo o nome do seu local de residência ou de uma cidade maior na sua área. Filtre a palavra "SCS" para restringir a pesquisa aos revendedores da Swarovski Crystal Society.

Nos abonnements sont proposés pour une durée d’1 an ou de 3 ans. Nous vous encourageons à opter pour la souscription de 3 ans car elle permet de bénéficier d’un tarif préférentiel. Cliquez sur Adhérer ou Renouveler (ou sur le lien) pour consulter le montant des frais d’adhésion de votre pays de résidence.

Les différents modes de paiement de vos frais d’adhésion dépendent de votre pays de résidence. Vous avez la possibilité de régler en espèces ou avec d’autres moyens de paiement acceptés, auprès de votre détaillant agréé SCS local. Si vous décidez de vous inscrire ou de renouveler votre adhésion en ligne, seuls les règlements par carte bancaire sont acceptés.
Dans certains pays tels que l’Espagne, le Royaume-Uni, l’Australie, le Canada ou les États-Unis, le paiement par carte bancaire par téléphone est également disponible. Le règlement se fait uniquement via le Service Clientèle.
 

Les adhésions à durée déterminée expirent automatiquement à la fin de la période d’adhésion de 1 ou 3 ans, à moins que le membre ne prolonge son adhésion.

Pour les adhésions à durée déterminée, Swarovski contactera le membre avant la fin de la période d’adhésion, au moyen des coordonnées fournies par celui-ci, en priorité par courrier électronique si le membre possède une adresse électronique valide, puis par courrier postal. Le courriel est envoyé environ 60 jours avant l’expiration de l’adhésion. Un rappel est également envoyé par voie postale 30 jours avant l’échéance si aucun renouvellement n’a été fait.
Il est généralement accordé un délai de tolérance de 3 mois au membre SCS après la date d’expiration de l’adhésion, afin de lui permettre de renouveler son abonnement.
 

Les adhésions prennent toujours effet le premier jour du mois suivant l’inscription. Si l’inscription a lieu le premier jour du mois, la date d’inscription devient alors le premier jour de validité de l’adhésion. Indépendamment de la date à laquelle l'adhésion à SCS débute officiellement, lorsque le paiement a été reçu, le membre peut acheter d’ores et déjà accéder aux produits SCS exclusifs et recevoir son cadeau d'adhésion en magasin (si disponible).
La période de renouvellement débute le jour qui suit la date de la période d’adhésion précédente.
L'adhésion à SCS peut être renouvelée chez tous les détaillants Swarovski agréés, en ligne sur Swarovski.com/scs (si une boutique en ligne est disponible), par téléphone avec un agent du Service Clientèle dans certains pays uniquement (voir ci-dessus) ou en utilisant le formulaire de renouvellement inclus dans la lettre de rappel envoyée par voie postale.
 

Please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Please visit SWAROVSKI.COM/scs and, if you do not already have one, set up an online account. Here you can enrich your data with any missing personal details or update existing ones. Alternatively, please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Members signing up to the Swarovski newsletter will be kept up to date with exclusive offers, surprises and products for SCS members. These newsletters will appear under the SCS identity. SCS members may also receive invitations to SCS events by email. 
They will also receive various Swarovski promotions under the Swarovski Newsletter, such as pre-SALE, SALE, etc. 
Swarovski novelties and new collections will also be promoted under the Swarovski Newsletter. These will be personalized and segmented according to their interests, according to which category they purchase most and including some cross-category promotions.
 

Just submitting your email address will ensure that we can communicate about your SCS loyalty program cycle; for example, the welcome email, reminder to renew email and welcome back email.
Only if you opt-in for the newsletter can we send you special offers and surprises.
You can sign up to the Swarovski newsletter by ticking the relevant box in the SCS application form when joining or renewing your SCS membership. Please also make sure you provide us with a valid email address. In any case, you can always contact your local customer service to sign up to the Swarovski newsletter.
 

Your annual membership package contains the following:

•     A personalized letter with membership card
•     Your annual membership gift
•     A Crystal Lovers’ novelties brochure including the annual exclusive SCS collection
•     After reaching one of your anniversary years, a SCS Anniversary Gift Voucher will be sent with your renewal package when you renew

In general, for new and renewed membership, packages are sent the first day of the following month after the membership sign-up. Otherwise, if the member signed up late in the month, then it is sent at the middle of the next month. You can therefore expect to wait about 4-6 weeks before receiving your membership package.
For 3-year memberships (2nd and 3rd year of a 3-year membership) the membership package is sent in the first few months of the year, so the SCS member can benefit from the annual gift as well as discovering the Crystal Lovers and SCS novelties of the previous year.

 

SCS members are invited to follow the Swarovski Foundation’s global philanthropic initiatives.

As a SCS member you could be invited to an SCS Online Streaming, or you will be invited to an event at your local store.

We are sorry to hear that you wish to cancel your membership. We advise you to contact the Customer Services team by filling in the contact form. Our agents will be happy to support you. 

In general, we have 1 type of voucher for our SCS members. You will receive an Anniversary Voucher once you celebrate 2, 5, 10, 15, 20, 25, 30, 35, etc. years of membership with the SCS. The voucher will be added to your next membership package. 

Our SCS VIP members receive a gold card. The tiering is done based on a calculation that looks at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a gold card soon. 

Our SCS VIP members receive a special yearly loyalty gift. The tiering is done based on a calculation that looks at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a special gift soon. 

Your membership gift will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you have still not received your gift, we advise you to contact the Customer Services team using the contact form. Our agents will be happy to check this for you. 

Your membership card will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you are still missing your card, we advise you to contact the Customer Services team using the contact form. Our agents will be happy to check this for you. 

If your card doesn’t reflect the original joining date but a rather recent date, this is usually due to a gap in your membership. SCS members keep the original membership start date by making sure they renew their membership in time. Please note that our grace period is 3 months. If the membership is not renewed within these 3 months, the member since date will be recalculated and will reflect the date when you have renewed your membership (after the grace period). If you have experienced this issue, please contact Customer Services using the contact form. Our agents will be happy to check if there is a solution for your issue. 

If there is no SCS retailer nearby, the fastest way to renew your membership is by visiting www.swarovski.com/SCS.
Another option is renewal over the phone, which is available in certain countries: Spain, UK, Australia, Canada, the Caribbean and USA. If you are situated in one of these countries, please contact Customer Services.