It's always a pleasure to welcome a new or returning member who loves crystal as much as we do.
The standard delivery time is 4-6 weeks from sign up date, you should receive your parcel shortly.

You may renew your SCS membership online by following these few easy steps: 

- Go to https://www.swarovski.com/scs/configurator/renew/
- Select the renewal membership type
- Enter your login if you are a member of the Swarovski Crystal Society (SCS) and you have an Online User Account 
- Select “Already a member” and enter your SCS membership information if you are a member of SCS without an Online User Account.
- Proceed with the payment

You will receive an email confirming your renewal. 

The SCS membership can be renewed at any authorized Swarovski retailers.

The list of retailers is available on store-finder. Please enter your town or postcode, then choose “SCS Member Products” to narrow the search to Swarovski Crystal Society retailers.

SCS members are only allowed to purchase one limited-edition item.

If you have already purchased the limited edition item online or in store, it is not possible to purchase an additional one, even if it is for a gift.

If you are trying to order the limited edition online, only one item can be added to the shopping bag.

An SCS membership cannot be renewed online if it expired more than 3 months ago.

We would kindly ask you to visit a Swarovski Store, in order to proceed with the renewal. 

A list of authorized Swarovski retailers in your area can be found on our website under the following link:  www.swarovski.com/store-finder/?features=scs. 

The list of retailers is available on SWAROVSKI.COM/store-finder. Simply choose your country of residence and you will find a list of all retailers; you may narrow down your search by entering the name of your place of residence or a larger town in your area. Filter on “SCS” to narrow the search to Swarovski Crystal Society retailers.

You can join for either 1 or 3 years. We encourage you to sign up for 3 years as there are cost savings. Go to Join/Renew (or make link) to check the membership fees for your country.

Payment modes for the membership fee depends on your country of residence. By visiting your local SCS retailers you may pay by cash or by any other payment mode accepted at the point of sale. If you decide to join or renew online, we only accept payment by credit card.
In a few countries, direct debit Credit card via the telephone is possible, Spain, UK, Australia, Canada, UK and USA. This is only possible via Customer Service.
 

A fixed-term membership automatically expires after the membership term, either 1 year or 3 years unless the mem­ber extends its respective membership.

For a fixed-term membership, Swarovski will contact the member before the end of the membership term, by means of the contact information provided by the member, and usually first by email if the member has a valid email address, then by post. Generally, the email would be sent around 60 days before the end of the membership term. The reminder by post would be sent 30 days before if no renewal has yet been done.
The SCS member is granted an adequate grace period (generally 3 months) after the end date of the membership term to renew the membership.
 

Memberships always start the first day of the subsequent month of sign up. If the sign up takes place the first of the month, the actual sign-up date is considered the start date of the membership. Regardless of when the SCS member¬ship officially starts, if payment has been received, the member is eligible to buy SCS exclusive products and can receive the membership gift in store (whenever available).
A renewal term begins the day after the end date of the previous membership term.
SCS membership can be renewed at any authorized Swarovski retailers, online at Swarovski.com/scs (if an online shop is available), Via telephone with a Customer Service Agent in certain countries only (see above) or using the renewal form included in the reminder letter sent by post.
 

Please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Please visit SWAROVSKI.COM/scs and, if you do not already have one, set up an online account. Here you can enrich your data with any missing personal details or update existing ones. Alternatively, please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Members signing up to the Swarovski newsletter will be kept up to date with exclusive offers, surprises and prod¬ucts for SCS members. These newsletters will appear under the SCS identity. SCS members may also receive invitations to SCS events by email. 
They will also receive various Swarovski promotions under the Swarovski Newsletter, such as pre-SALE, SALE, etc. 
Swarovski novelties and new collections will also be promoted under the Swarovski Newsletter. These will be personalized and segmented according to their inter¬ests of Interiors if it is their preference but according to which category they purchase most and including some cross-category promotions.
 

Just giving your email address will ensure that we can communicate about your SCS loyalty program cycle; for example, the welcome email, reminder to renew email and welcome back email.
Only if you opt-in for the newsletter can we send you special offers and surprises.
You can sign up to the Swarovski newsletter by ticking the relevant box in the SCS application form when joining or renewing your SCS membership. Please also make sure you provide us with a valid email address. In any case, you can always reach your local customer service to sign up to the Swarovski newsletter.
 

Το ετήσιο πακέτο συνδρομής σας περιλαμβάνει τα εξής:

•     Προσωποποιημένη επιστολή με κάρτα μέλους
•     Το δώρο της ετήσιας συνδρομής σας
•     Μία μπροσούρα με καινοτομίες για τους λάτρεις των κρυστάλλων που περιλαμβάνει την ετήσια αποκλειστική συλλογή SCS
•     Αφού συμπληρώσετε ένα από τα επετειακά σας χρόνια, αποστέλλεται ένα κουπόνι επετειακού δώρου SCS μαζί με το πακέτο ανανέωσης κατά την ανανέωση

Γενικά, για νέα και ανανεωμένη συνδρομή, τα πακέτα αποστέλλονται την πρώτη ημέρα του επόμενου μήνα μετά την εγγραφή μέλους. Διαφορετικά, εάν η συνδρομή έχει καταγραφεί προς το τέλος του μήνα, τότε αποστέλλεται στα μέσα του επόμενου μήνα. Επομένως, θα πρέπει να περιμένετε περίπου 4-6 εβδομάδες πριν λάβετε το πακέτο συνδρομής σας.
Για 3ετείς συνδρομές (2ο και 3ο έτος 3ετούς συνδρομής) το πακέτο συνδρομής αποστέλλεται κατά τους πρώτους μήνες του έτους, έτσι ώστε το μέλος του SCS να μπορεί να επωφεληθεί από το ετήσιο δώρο καθώς και να ανακαλύψει τους Crystal Lovers και τις νέες δημιουργίες του SCS την προηγούμενη χρονιά.

 

Τα μέλη της SCS προσκαλούνται να παρακολουθήσουν τις παγκόσμιες φιλανθρωπικές πρωτοβουλίες του Ιδρύματος Swarovski.

Ως μέλος της SCS θα μπορούσατε να προσκληθείτε σε μια διαδικτυακή μετάδοση της SCS ή σε κάποια εκδήλωση στο τοπικό σας κατάστημα.

Λυπούμαστε για την ενημέρωση, ότι δηλαδή θέλετε να ακυρώσετε τη συνδρομή σας. Σας συμβουλεύουμε να επικοινωνήσετε με την ομάδα Εξυπηρέτησης Πελατών συμπληρώνοντας τη φόρμα επικοινωνίας. Οι αντιπρόσωποί μας θα χαρούν να σας βοηθήσουν. 

Γενικά έχουμε 1 τύπο κουπονιών για τα τα μέλη του SCS. Θα λαμβάνετε ένα Εορταστικό Κουπόνι κάθε φορά που γιορτάζετε 2, 5, 10, 15, 20, 25, 30, 35, κ.ο.κ. χρόνια συνδρομής με το SCS. Το κουπόνι θα προστίθεται στο επόμενο πακέτο συνδρομής σας. 

Τα SCS VIP μέλη μας λαμβάνουν χρυσή κάρτα. Η κατηγοριοποίηση γίνεται με βάση έναν υπολογισμό που εξετάζει τη συμμετοχή σας στο SCS και τις αγορές σας κατά το προηγούμενο έτος. Κάθε μέλος μπορεί να γίνει VIP μέλος, εάν συνεργάζεται μαζί μας και φροντίζει να συνεχίζει τη συνδρομή του. Σας ενθαρρύνουμε να συνεχίσετε να είστε πιστός και αφοσιωμένος πελάτης. Μπορεί σύντομα να εκπλαγείτε με μια χρυσή κάρτα. 

Our SCS VIP members receive a special yearly loyalty gift. The tiering is done based on a calculation that is looking at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a special gift soon. 

Your membership gift will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you are still missing your gift, we advise you to contact the Customer Services team over the contact form. Our agents will be happy to check this for you. 

Your membership card will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you are still missing your card, we advise you to contact the Customer Services team over the contact form. Our agents will be happy to check this for you. 

If your card doesn`t reflect the original joining date but a rather recent date, this is usually due to a gap in the tenure. SCS members keep the original member since date by making sure they renew their membership in time. Please note that our grace period is of 3 months. If the membership is not renewed within these 3 months, the member since date will be recalculated and will reflect the date when you have renewed your membership (after the grace period). If you have experienced this issue, please contact Customer Services over the contact form. Our agents will be happy to check if there is a solution for your issue. 

If there is no SCS retailer nearby, the fastest way to renew your membership is by visiting to www.swarovski.com/SCS.
Another option is renewal over the phone which is available in certain countries: Spain, UK, Australia, Canada, Caribbean, and USA. If you are situated in one of these countries, please contact Customer Services.