Shipping
Shipping Terms & Conditions
Standard Delivery - DHL or Team Global Express
Orders placed from Monday to Friday by 02:00 PM will be processed and shipped the same business day.
Standard delivery time: 3-6 business days after processing and shipping
Auckland, Christchurch and Wellington: 3-4 business days
Rest of New Zealand: 3-6 business days
Standard shipping cost: NZD 15
Free standard shipping over: NZD 150
Express Delivery - Team Global Express
Express delivery is available on selected products (subject to availability) and within the following regions: metro/urban Auckland, Wellington, and Christchurch.
Orders placed from Monday to Friday by 01:30 PM local time will be processed and shipped the same business day.
Express delivery time: 1-2 business days after processing and shipping
Express shipping cost: NZD 15
Orders placed on weekends and national holidays will be processed and shipped the following business day.
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
예약 배송이 무엇입니까?
배송 주소를 변경할 수 있나요?
배송 주소 또는 배송일 변경은 택배 발송 상태에 따라 가능 여부가 다릅니다. Swarovski 배송 파트너사의 웹 포털을 사용하여 귀하에게 가장 적합한 택배 발송 방식을 정하실 수 있습니다.
다른 국가/지역으로 배송할 수 있습니까?
국가/지역 선택 메뉴에서 국가/지역명을 클릭해 국가/지역 및 언어 변경이 가능합니다.
나의 택배가 어디에 있습니까?
추적 결과 해당 택배가 배송 완료된 것으로 표시될 시 고객님의 주소지에 다른 구성원이 이를 수령했는지 확인해 주십시오. 혹은 이웃에게 전달되었을 수 있습니다.
또는 배송 시도 알림을 확인해 주십시오. 우편함에서 확인 가능합니다.
택배를 찾을 수 없는 경우 고객 관리 센터로 문의하여 주문 번호 및 송장 번호를 알려주십시오.