my swarovski
Country/Region
Singapore

SWAROVSKI PRODUCTS

Care Advice
CARING FOR YOUR CRYSTAL
Swarovski crystal is a delicate material that must be handled with special care. Swarovski will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage. 
JEWELRY AND WATCHES

All Swarovski fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.

Store your jewelry in the original packaging or a soft pouch to avoid scratches.

Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.

Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.

Put on jewelry last when dressing and take off first when undressing.

Avoid contact with water.

Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.

For watches, please refer to the certificate and operating instructions manual here.

HANDBAGS AND ACCESSORIES
Leather is a natural material that evolves over time. To preserve its original appearance, Swarovski recommends that you treat leather products with care and avoid direct contact with grease, water, perfumes, and/or make up in order to prevent stains.
Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
FIGURINES AND DECORATIVE OBJECTS
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Dry with a soft, lint free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
STATIONERY

It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen, or mechanical pencil. Simply follow the instructions in these short videos:

Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar Pen refill

STARDUST BRACELETS

To read cleaning instructions for the Stardust Bracelet, please download the PDF here.

CRYSTALDUST BRACELETS

To read cleaning instructions for the Crystaldust Bracelet, please download the PDF here.

SPARKLING DANCE JEWELRY
We recommend that you clean your Swarovski jewelry on a regular basis to keep it fully functional and sparkling.

Place article into lukewarm water with a few drops of dishwashing liquid or mild soap.
 
Swarovski Warranty Policy

Swarovski offers for each piece purchased on the Online Shop a warranty covering manufacturing and material defects for 2 years for Swarovski branded jewelry products, 1 year for watch battery and 6 months for stationary products, commencing from the date of purchase.

Swarovski will not repair, replace or substitute any goods, which have been, in our opinion, subject to normal wear and tear, abuse, modification, attempted repair, negligence, misuse or accident.

Items may be substituted, replaced by a piece of the same value as the original or repaired, depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.

This warranty service is provided free of charge.

Original receipts and product packaging must be presented for any repair service required. If a piece is not covered by the terms of Swarovski's warranty policy, we will offer a charged repair services.

The damaged product should be given to the closest Swarovski boutique or an authorized Swarovski retailer, in its original packaging along with the receipt. A list of all authorized Swarovski retailers in your country can be found on the Swarovski web site www.swarovski.com/en-SG/store-finder/. Simply select your country, and a list of all specialist dealers will appear. If you enter the name of your town, or that of the nearest city, you will receive more specific details. For more information, please contact customer_relations.sg@swarovski.com.

For further information on how to care for Swarovski branded products, please refer to this page.

Replacements and Repairs
FOR CUSTOMERS OUTSIDE OF THE USA
Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailer. The warranty covers manufacturing and material defects due to normal wear and use.
Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.
Swarovski will not repair, replace, or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse.
If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:

The product is a genuine Swarovski product with the Swarovski Swan logo.
The repair is feasible - it must be possible to bring the product back to its original pristine condition
Spare parts are still available (this is usually not the case if a product is out of production)
If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Swarovski cannot be held liable for damage, loss, or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.
Watches
BATTERY REPLACEMENT
Please do not attempt to replace the battery of your Swarovski watch by yourself. Please entrust your watch to an authorized Swarovski retailer that offers Swarovski watches, to a watchmaker, or to a jeweler who will replace the battery for you.
STRAP REPLACEMENT
Please do not attempt to replace your Swarovski watchstrap by yourself. Please entrust your watch to an authorized Swarovski retailer that offers Swarovski watches, who will replace your strap for you.
METAL PARTS ON WATCHES
Swarovski watches are embellished with premium quality Swarovski crystals.

The metal components of Swarovski watches are made of 316L stainless steel, an extremely durable metal alloy that is virtually immune to rust, discoloration, and corrosion. Nickel, composed of encapsulated nickel molecules, is also part of this composition. The alloy is therefore classified as anti-nickel allergenic. All materials used for Swarovski watches comply with European regulations on nickel release. In spite of this, in some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, the company recommends that you cease wearing Swarovski watches.Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.Dry with a soft, lint free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
Care Advice
CARING FOR YOUR CRYSTAL
Swarovski crystal is a delicate material that must be handled with special care. Swarovski will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage. 
JEWELRY AND WATCHES

All Swarovski fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.

Store your jewelry in the original packaging or a soft pouch to avoid scratches.

Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.

Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.

Put on jewelry last when dressing and take off first when undressing.

Avoid contact with water.

Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.

For watches, please refer to the certificate and operating instructions manual here.

HANDBAGS AND ACCESSORIES
Leather is a natural material that evolves over time. To preserve its original appearance, Swarovski recommends that you treat leather products with care and avoid direct contact with grease, water, perfumes, and/or make up in order to prevent stains.
Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
FIGURINES AND DECORATIVE OBJECTS
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Dry with a soft, lint free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
STATIONERY

It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen, or mechanical pencil. Simply follow the instructions in these short videos:

Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar Pen refill

STARDUST BRACELETS

To read cleaning instructions for the Stardust Bracelet, please download the PDF here.

CRYSTALDUST BRACELETS

To read cleaning instructions for the Crystaldust Bracelet, please download the PDF here.

SPARKLING DANCE JEWELRY
We recommend that you clean your Swarovski jewelry on a regular basis to keep it fully functional and sparkling.

Place article into lukewarm water with a few drops of dishwashing liquid or mild soap.
 
Swarovski Warranty Policy

Swarovski offers for each piece purchased on the Online Shop a warranty covering manufacturing and material defects for 2 years for Swarovski branded jewelry products, 1 year for watch battery and 6 months for stationary products, commencing from the date of purchase.

Swarovski will not repair, replace or substitute any goods, which have been, in our opinion, subject to normal wear and tear, abuse, modification, attempted repair, negligence, misuse or accident.

Items may be substituted, replaced by a piece of the same value as the original or repaired, depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.

This warranty service is provided free of charge.

Original receipts and product packaging must be presented for any repair service required. If a piece is not covered by the terms of Swarovski's warranty policy, we will offer a charged repair services.

The damaged product should be given to the closest Swarovski boutique or an authorized Swarovski retailer, in its original packaging along with the receipt. A list of all authorized Swarovski retailers in your country can be found on the Swarovski web site www.swarovski.com/en-SG/store-finder/. Simply select your country, and a list of all specialist dealers will appear. If you enter the name of your town, or that of the nearest city, you will receive more specific details. For more information, please contact customer_relations.sg@swarovski.com.

For further information on how to care for Swarovski branded products, please refer to this page.

Replacements and Repairs
FOR CUSTOMERS OUTSIDE OF THE USA
Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailer. The warranty covers manufacturing and material defects due to normal wear and use.
Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.
Swarovski will not repair, replace, or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse.
If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:

The product is a genuine Swarovski product with the Swarovski Swan logo.
The repair is feasible - it must be possible to bring the product back to its original pristine condition
Spare parts are still available (this is usually not the case if a product is out of production)
If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Swarovski cannot be held liable for damage, loss, or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.
Watches
BATTERY REPLACEMENT
Please do not attempt to replace the battery of your Swarovski watch by yourself. Please entrust your watch to an authorized Swarovski retailer that offers Swarovski watches, to a watchmaker, or to a jeweler who will replace the battery for you.
STRAP REPLACEMENT
Please do not attempt to replace your Swarovski watchstrap by yourself. Please entrust your watch to an authorized Swarovski retailer that offers Swarovski watches, who will replace your strap for you.
METAL PARTS ON WATCHES
Swarovski watches are embellished with premium quality Swarovski crystals.

The metal components of Swarovski watches are made of 316L stainless steel, an extremely durable metal alloy that is virtually immune to rust, discoloration, and corrosion. Nickel, composed of encapsulated nickel molecules, is also part of this composition. The alloy is therefore classified as anti-nickel allergenic. All materials used for Swarovski watches comply with European regulations on nickel release. In spite of this, in some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, the company recommends that you cease wearing Swarovski watches.Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.Dry with a soft, lint free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
DO YOU NEED HELP?

CUSTOMER SERVICE
opening hours
Monday to Friday 09:00 – 18:00 Sat and Sun/Public Holiday: Closed
Phone
1800 270 2677 (Toll free)