Shipping

Standard Delivery - Janio

Orders placed from Monday to Friday by 10:00 AM SGT will be processed and shipped the same business day.
Standard delivery time: 2-7 business days after processing and shipping

Klang Valley: 2-3 business days
Peninsular: 3-5 business days
Sabah: 5-7 business days
Sarawak: 4-6 business days
Standard shipping cost: MYR 20
Free standard shipping over: MYR 479

Express Delivery - Janio

Orders placed from Monday to Friday by 10:00 AM SGT will be processed and shipped the same business day.
Express delivery time: 2-4 business day after processing and shipping

Klang Valley: 2 business days
Peninsular: 2 business days
Sabah: 3-4 business days
Sarawak: 3-4 business days
Express shipping cost: MYR 25.00

Orders placed on weekends and national holidays will be processed and shipped two business days later.

Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.

It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.

Delivery to another country/region is not possible. Please place the order in the online shop of the country/region where the parcel is being delivered to.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.

Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbor.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact Customer Care, please have your order number and tracking number to hand.