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Products
ONLINE SHOP ASSISTANT
Use the Online Purchase section to help you find information about the Online Shop (e.g., ordering, payment, shipping, return policy, etc.).
原廠保證及品牌商標

自1989年起,所有施華洛世奇原廠產品均附有施華洛世奇天鵝標誌。此年份前生產的產品則採用其他標誌,而在某些情況下,該標誌只是依稀可見或幾乎無法察覺。

您可在幾乎所有的施華洛世奇水晶及首飾產品上找到以下標誌︰

正方形的銀水晶SC標誌(1976 – 1988年)
sCs/SCS標誌(施華洛世奇水晶會,1987年至今)
天鵝標誌(1989年至今)
請留意產品上印有施華洛世奇天鵝標誌是優質及精湛手工的保證。

項鏈及手鏈加長配件
施華洛世奇的大部份項鏈和手鏈均提供特製的加長配件。有關詳情,您所在地區的施華洛世奇特許零售商或客戶服務團隊很樂意為您說明。
 
金屬素材
施華洛世奇的時尚首飾皆以頂級施華洛世奇水晶精心打造,而所有金屬部份均經過電鍍處理,鎳含量符合歐洲標準,並通過鎳過敏測試。
 
POINTIAGE®
這項高科技低溫陶瓷技術由施華洛世奇獨家開發,具有許多優勝之處。透過此技術,施華洛世奇水晶無需鑲爪或膠水便可以用人手鑲嵌固定,為不同形狀和尺寸的施華洛世奇水晶提供極大的設計靈活性之餘,更藉由緊密鑲嵌的水晶元素,營造極致璀璨的閃亮效果。
 
訂製產品

請注意,施華洛世奇不提供產品設計服務,但可按現有款式提供個人化的商務禮品。

施華洛世奇提供有限度的商務禮品訂製服務。詳情請瀏覽商務禮品 一欄。

施華洛世奇水晶

施華洛世奇水晶並非天然水晶,而是由一個珍貴而獨特的家族配方以人工製造而成。它們是由多種天然礦物及石英砂混合而成,生產過程絕對保密。在二十世紀初期,丹尼爾•施華洛世奇與他三個兒子使這種生產方法更臻完美。

施華洛世奇秉承一百多年來的尖端家族技術,精雕細琢出來的人造水晶,皆以切割精巧,完美無瑕,散發萬千色彩及璀璨光芒著稱。

什麼是施華洛世奇水晶?

施華洛世奇致力生產最優質的水晶,而品牌名稱現已等同於原廠生產的高品質水晶。憑藉獨有的製作工序和頂級原料,施華洛世奇水晶得以擁有精確無瑕、成份卓越、品質一致和無比璀璨等特質。

施華洛世奇水晶在品牌設於奧地利華登斯市的傳統工廠內生產製作,每顆水晶皆符合最嚴謹的品質控制標準。由特定比例的石英、沙和礦物組成的水晶配方,至今仍是施華洛世奇的商業秘密,而這項配方亦是深具遠見卓識的公司創辦人丹尼爾‧施華洛世奇(Daniel Swarovski)傳給三名兒子的重要遺產之一。歡迎您進一步了解施華洛世奇水晶、施華洛世奇公司及品牌歷史。 

貴金屬

品牌含金產品的純度為14K,即在一千等份合金中黃金佔585份﹔而含銀產品則為純銀,即在一千等份合金中銀佔925份。

請留意產品上印有施華洛世奇天鵝標誌是優質及精湛手工的保證。

原廠認證
施華洛世奇產品的包裝內均附有產品證書。產品證書一經發出,如有遺失,恕不補發,因此,請保留收據作為購買證明。
 
施藝彩——施華洛世奇元素

施華洛世奇是全球最大的水晶供應商之一,銷售對象包括首飾製造商及服裝和燈飾行業。第三方廠商可在其產品附上「採用施華洛世奇元素」(MADE WITH SWAROVSKI ELEMENTS)成份品牌標籤,或在產品描述中標示「採用施華洛世奇水晶」或「施藝彩」商標,但這並不代表該些廠商的產品出自施華洛世奇或由施華洛世奇銷售,且未必符合施華洛世奇的品質標準或保養範圍。

請按此瀏覽施華洛世奇元素。

Purchase
DO YOU OFFER A GIFT WRAPPING SERVICE?
Send a present directly to someone special! Swarovski will wrap your order in a pretty gift bag with a ribbon. You can also add one greeting card with your personal message.
If you have the items sent to your address, you will receive one gift bag for each item ordered enclosed in your parcel. This allows you to wrap the gift yourself.
If you choose delivery to another address, the items will be delivered in a single gift bag. The parcel will contain a delivery note which also serves as a warranty but no invoice.
Please note that, in any case, only one greeting card can be added per order. After making an order, it is no longer possible to add a gift bag or greeting card. These options must be selected during the checkout process.
DO YOU OFFER A REPAIR SERVICE?
After sales service
HOW LONG DOES THE WARRANTY LAST?
After sales service
ARE MY PERSONAL DETAILS SAFE?
All sensitive data transferred to and from Swarovski Crystal Online is encrypted using the most modern technology (SSL 128-bit).
For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed to the company's partner systems for payment processing. GlobalCollect, a company specializing in data processing, uses your data solely for the purpose of processing payments.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Swarovski at the following email address:
payment.solutions@swarovski.com
HOW DO I PAY FOR MY ORDER?
see payment
HOW DO I REDEEM A GIFT CARD OR A PROMOTIONAL CODE?
Simply place the desired products in the Shopping Bag and enter your Gift Card code then click on 'Apply code'. The amount on your Gift Card will automatically be deducted from the total of your order in the Shopping Bag. The remaining amount will stay on your card for further use. If your order exceeds the value of the Gift Card, the remaining balance must be paid by credit card. Only one Gift Card per order can be used.
Your Gift Card can be redeemed online. It is also accepted in selected boutiques in some countries. Use the Boutique Finder to find out whether you can redeem your Gift Card in any boutiques in your country.
The voucher code is only valid for online purchases and cannot be combined with other offers. Please note that orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, SCS products, The Swarovski Remix Collection and special sculptures such as the Crystal Myriad collection are excluded. Furthermore, the voucher offers no cash alternative. To redeem your voucher, simply enter your Voucher Code into the ‘Enter code’ field of the Shopping Bag and click on ‘Apply code’.


 
WHAT ARE YOUR SALE REGULATIONS?
The Online SALE takes place in selected Online Shop countries. Please note that the SALE dates and products vary in different countries.
The SALE also takes place in selected Swarovski boutiques. However, please note that the product selections and discounts offered in the boutiques are not necessarily the same as in the Online Shop. The Swarovski Online Shop does not offer VAT refunds. Please note that Swarovski does not offer any price adjustments for an item(s) purchased at regular price before a SALE. Similarly, products purchased in the SALE are not eligible for further price reductions.
DO YOU OFFER FREE GIFT PROMOTIONS?
Swarovski sometimes offers free gift promotions. Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions. If the free gift is available at the time you place your order, it will appear in your Shopping Bag.
HOW DO I MAKE SURE THE PRODUCTS ARE GENUINE SWAROVSKI ITEMS?
This website is the official Swarovski Online Shop, operated by Swarovski Crystal Online AG, an affiliate of the Swarovski Group. We fully guarantee the authenticity of all products purchased here. Please note that several other online shops may also sell Swarovski products. Since we do not operate such sites and have no control over them, we cannot guarantee the authenticity of products sold via these sites. Please use caution and common sense when purchasing in such other online shops, and make sure they are affiliated with us (for example, by checking if they appear in our Boutique Finder and/or have a good reputation in the market.
HOW LONG DOES DELIVERY TAKE?
For an overview of our delivery times, please click here.
WHAT DELIVERY OPTIONS DO YOU OFFER?
We offer the following delivery options: standard delivery, express delivery, scheduled delivery. Please click here for further details about the shipping times.
IS YOUR ONLINE SHOP SECURE?
The details provided to Swarovski will not be forwarded to any third parties under any circumstances. All data is subject to rigid data protection regulations.
All details entrusted to Swarovski are solely used to ensure that the company continues to uphold personalized service to make your shopping experience the most convenient possible.
Swarovski Crystal Online uses cookies in order to tailor its products and services to customer wishes. Cookies are very short text blocks that are transferred from the Online Shop to your computer. This enables the Online Shop to recognize your browser and to offer you more personalized service. Cookies can be deactivated at any time in your browser without negatively influencing your purchasing options in the Online Shop.
 
BESWAROVSKI
HOW DO I SET UP A BE SWAROVSKI ONLINE ACCOUNT?
If you already have a user account on our website, you need to log into your Swarovski online account in order to register your Be Swarovski membership number. Please go to your profile and below your email you will find the option: Be Swarovski membership details. Here you have to insert your membership number and click on “Save”. You will get a notification that your details have been registered to your account.If you don’t have a user account on our website yet, you need to create one with your Be Swarovski membership number. Go to the Be Swarovski landing page: www.swarovski.com/beswarovski and tick the box “First time online” under “I am a member”. Enter your membership number and your postal code and / or last name and click on “Create online account”. Please check or complete your data, define your online password, and submit. You will receive an email confirmation that you have been successfully registered.
HOW CAN I REDEEM MY BE SWAROVSKI REWARDS ONLINE?
Please make sure that your Be Swarovski membership number is registered in your online account in order to redeem your Be Swarovski rewards.You will then be able to add the Be Swarovski rewards in the Shopping Bag. Either click on the link in your reward email and your code will be added automatically to the Shopping Bag, or copy and paste the online code from your reward email into the Shopping Bag.Please be aware that the loyalty gift is only redeemable in store and not on the website.
I HAVE RETURNED AN ARTICLE FOR WHICH I USED THE BE SWAROVSKI 20% VOUCHER. HOW CAN I GET ANOTHER 20% VOUCHER?
Please contact our Customer Service to receive a new online code. Please have your membership number or the email address you use for your Be Swarovski account ready.
Products
ONLINE SHOP ASSISTANT
Use the Online Purchase section to help you find information about the Online Shop (e.g., ordering, payment, shipping, return policy, etc.).
原廠保證及品牌商標

自1989年起,所有施華洛世奇原廠產品均附有施華洛世奇天鵝標誌。此年份前生產的產品則採用其他標誌,而在某些情況下,該標誌只是依稀可見或幾乎無法察覺。

您可在幾乎所有的施華洛世奇水晶及首飾產品上找到以下標誌︰

正方形的銀水晶SC標誌(1976 – 1988年)
sCs/SCS標誌(施華洛世奇水晶會,1987年至今)
天鵝標誌(1989年至今)
請留意產品上印有施華洛世奇天鵝標誌是優質及精湛手工的保證。

項鏈及手鏈加長配件
施華洛世奇的大部份項鏈和手鏈均提供特製的加長配件。有關詳情,您所在地區的施華洛世奇特許零售商或客戶服務團隊很樂意為您說明。
 
金屬素材
施華洛世奇的時尚首飾皆以頂級施華洛世奇水晶精心打造,而所有金屬部份均經過電鍍處理,鎳含量符合歐洲標準,並通過鎳過敏測試。
 
POINTIAGE®
這項高科技低溫陶瓷技術由施華洛世奇獨家開發,具有許多優勝之處。透過此技術,施華洛世奇水晶無需鑲爪或膠水便可以用人手鑲嵌固定,為不同形狀和尺寸的施華洛世奇水晶提供極大的設計靈活性之餘,更藉由緊密鑲嵌的水晶元素,營造極致璀璨的閃亮效果。
 
訂製產品

請注意,施華洛世奇不提供產品設計服務,但可按現有款式提供個人化的商務禮品。

施華洛世奇提供有限度的商務禮品訂製服務。詳情請瀏覽商務禮品 一欄。

施華洛世奇水晶

施華洛世奇水晶並非天然水晶,而是由一個珍貴而獨特的家族配方以人工製造而成。它們是由多種天然礦物及石英砂混合而成,生產過程絕對保密。在二十世紀初期,丹尼爾•施華洛世奇與他三個兒子使這種生產方法更臻完美。

施華洛世奇秉承一百多年來的尖端家族技術,精雕細琢出來的人造水晶,皆以切割精巧,完美無瑕,散發萬千色彩及璀璨光芒著稱。

什麼是施華洛世奇水晶?

施華洛世奇致力生產最優質的水晶,而品牌名稱現已等同於原廠生產的高品質水晶。憑藉獨有的製作工序和頂級原料,施華洛世奇水晶得以擁有精確無瑕、成份卓越、品質一致和無比璀璨等特質。

施華洛世奇水晶在品牌設於奧地利華登斯市的傳統工廠內生產製作,每顆水晶皆符合最嚴謹的品質控制標準。由特定比例的石英、沙和礦物組成的水晶配方,至今仍是施華洛世奇的商業秘密,而這項配方亦是深具遠見卓識的公司創辦人丹尼爾‧施華洛世奇(Daniel Swarovski)傳給三名兒子的重要遺產之一。歡迎您進一步了解施華洛世奇水晶、施華洛世奇公司及品牌歷史。 

貴金屬

品牌含金產品的純度為14K,即在一千等份合金中黃金佔585份﹔而含銀產品則為純銀,即在一千等份合金中銀佔925份。

請留意產品上印有施華洛世奇天鵝標誌是優質及精湛手工的保證。

原廠認證
施華洛世奇產品的包裝內均附有產品證書。產品證書一經發出,如有遺失,恕不補發,因此,請保留收據作為購買證明。
 
施藝彩——施華洛世奇元素

施華洛世奇是全球最大的水晶供應商之一,銷售對象包括首飾製造商及服裝和燈飾行業。第三方廠商可在其產品附上「採用施華洛世奇元素」(MADE WITH SWAROVSKI ELEMENTS)成份品牌標籤,或在產品描述中標示「採用施華洛世奇水晶」或「施藝彩」商標,但這並不代表該些廠商的產品出自施華洛世奇或由施華洛世奇銷售,且未必符合施華洛世奇的品質標準或保養範圍。

請按此瀏覽施華洛世奇元素。

Purchase
DO YOU OFFER A GIFT WRAPPING SERVICE?
Send a present directly to someone special! Swarovski will wrap your order in a pretty gift bag with a ribbon. You can also add one greeting card with your personal message.
If you have the items sent to your address, you will receive one gift bag for each item ordered enclosed in your parcel. This allows you to wrap the gift yourself.
If you choose delivery to another address, the items will be delivered in a single gift bag. The parcel will contain a delivery note which also serves as a warranty but no invoice.
Please note that, in any case, only one greeting card can be added per order. After making an order, it is no longer possible to add a gift bag or greeting card. These options must be selected during the checkout process.
DO YOU OFFER A REPAIR SERVICE?
After sales service
HOW LONG DOES THE WARRANTY LAST?
After sales service
ARE MY PERSONAL DETAILS SAFE?
All sensitive data transferred to and from Swarovski Crystal Online is encrypted using the most modern technology (SSL 128-bit).
For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed to the company's partner systems for payment processing. GlobalCollect, a company specializing in data processing, uses your data solely for the purpose of processing payments.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Swarovski at the following email address:
payment.solutions@swarovski.com
HOW DO I PAY FOR MY ORDER?
see payment
HOW DO I REDEEM A GIFT CARD OR A PROMOTIONAL CODE?
Simply place the desired products in the Shopping Bag and enter your Gift Card code then click on 'Apply code'. The amount on your Gift Card will automatically be deducted from the total of your order in the Shopping Bag. The remaining amount will stay on your card for further use. If your order exceeds the value of the Gift Card, the remaining balance must be paid by credit card. Only one Gift Card per order can be used.
Your Gift Card can be redeemed online. It is also accepted in selected boutiques in some countries. Use the Boutique Finder to find out whether you can redeem your Gift Card in any boutiques in your country.
The voucher code is only valid for online purchases and cannot be combined with other offers. Please note that orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, SCS products, The Swarovski Remix Collection and special sculptures such as the Crystal Myriad collection are excluded. Furthermore, the voucher offers no cash alternative. To redeem your voucher, simply enter your Voucher Code into the ‘Enter code’ field of the Shopping Bag and click on ‘Apply code’.


 
WHAT ARE YOUR SALE REGULATIONS?
The Online SALE takes place in selected Online Shop countries. Please note that the SALE dates and products vary in different countries.
The SALE also takes place in selected Swarovski boutiques. However, please note that the product selections and discounts offered in the boutiques are not necessarily the same as in the Online Shop. The Swarovski Online Shop does not offer VAT refunds. Please note that Swarovski does not offer any price adjustments for an item(s) purchased at regular price before a SALE. Similarly, products purchased in the SALE are not eligible for further price reductions.
DO YOU OFFER FREE GIFT PROMOTIONS?
Swarovski sometimes offers free gift promotions. Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions. If the free gift is available at the time you place your order, it will appear in your Shopping Bag.
HOW DO I MAKE SURE THE PRODUCTS ARE GENUINE SWAROVSKI ITEMS?
This website is the official Swarovski Online Shop, operated by Swarovski Crystal Online AG, an affiliate of the Swarovski Group. We fully guarantee the authenticity of all products purchased here. Please note that several other online shops may also sell Swarovski products. Since we do not operate such sites and have no control over them, we cannot guarantee the authenticity of products sold via these sites. Please use caution and common sense when purchasing in such other online shops, and make sure they are affiliated with us (for example, by checking if they appear in our Boutique Finder and/or have a good reputation in the market.
HOW LONG DOES DELIVERY TAKE?
For an overview of our delivery times, please click here.
WHAT DELIVERY OPTIONS DO YOU OFFER?
We offer the following delivery options: standard delivery, express delivery, scheduled delivery. Please click here for further details about the shipping times.
IS YOUR ONLINE SHOP SECURE?
The details provided to Swarovski will not be forwarded to any third parties under any circumstances. All data is subject to rigid data protection regulations.
All details entrusted to Swarovski are solely used to ensure that the company continues to uphold personalized service to make your shopping experience the most convenient possible.
Swarovski Crystal Online uses cookies in order to tailor its products and services to customer wishes. Cookies are very short text blocks that are transferred from the Online Shop to your computer. This enables the Online Shop to recognize your browser and to offer you more personalized service. Cookies can be deactivated at any time in your browser without negatively influencing your purchasing options in the Online Shop.
 
BESWAROVSKI
HOW DO I SET UP A BE SWAROVSKI ONLINE ACCOUNT?
If you already have a user account on our website, you need to log into your Swarovski online account in order to register your Be Swarovski membership number. Please go to your profile and below your email you will find the option: Be Swarovski membership details. Here you have to insert your membership number and click on “Save”. You will get a notification that your details have been registered to your account.If you don’t have a user account on our website yet, you need to create one with your Be Swarovski membership number. Go to the Be Swarovski landing page: www.swarovski.com/beswarovski and tick the box “First time online” under “I am a member”. Enter your membership number and your postal code and / or last name and click on “Create online account”. Please check or complete your data, define your online password, and submit. You will receive an email confirmation that you have been successfully registered.
HOW CAN I REDEEM MY BE SWAROVSKI REWARDS ONLINE?
Please make sure that your Be Swarovski membership number is registered in your online account in order to redeem your Be Swarovski rewards.You will then be able to add the Be Swarovski rewards in the Shopping Bag. Either click on the link in your reward email and your code will be added automatically to the Shopping Bag, or copy and paste the online code from your reward email into the Shopping Bag.Please be aware that the loyalty gift is only redeemable in store and not on the website.
I HAVE RETURNED AN ARTICLE FOR WHICH I USED THE BE SWAROVSKI 20% VOUCHER. HOW CAN I GET ANOTHER 20% VOUCHER?
Please contact our Customer Service to receive a new online code. Please have your membership number or the email address you use for your Be Swarovski account ready.
DO YOU NEED HELP?

客戶服務
電郵
customer_relations.tw@swarovski.com