SOCIAL COMMERCE GENERAL TERMS & CONDITIONS FOR THE UNITED STATES OF AMERICA (“USA”)
Last Updated: 09/09/2022
These general terms and conditions and any policies or documents to which a link is provided herein (hereinafter referred to as the “GTCs”) apply only to all orders through Swarovski Digital Business USA Inc.’s (hereinafter referred to as “Swarovski / We / Us / Our”) official social commerce platforms on Facebook Shops and Instagram Shopping, including but not limited to, Swarovski’s Facebook Shop and Swarovski’s Instagram Shop (the "Meta Shops"), accessible via desktop websites, mobile websites, applications, and other means, owned and operated by Meta Platforms, Inc. (hereinafter “Meta”). By purchasing products through the Meta Shops, you agree that all agreements, notices, disclosures and other communications that Swarovski and Meta provides to you electronically satisfy any legal requirements that such agreements, notices, disclosures and other communications be in writing.
Please read these GTCs carefully before ordering Products (as defined below) from the Meta Shops. By ordering Products via the Meta Shops, you indicate that you consent to and shall comply with:
a. These GTCs
c. Any other such policies (including privacy policies and payment terms) which Meta may include on its checkout page. Please note that we have no control over the privacy practices of websites, applications, or social media platforms that we do not own. We encourage you to review the privacy practices of those third parties.
The Meta Shops may only be used by persons residing in the USA. The Meta Shops may not be used by persons in jurisdictions where access to or use of the Meta Shops, or any part of them, is illegal or prohibited. If you are accepting these Terms on behalf of a legal entity other than yourself as an individual, including a business or government, you represent and warrant that you have full legal authority to bind that entity to these GTCs.
1.2. Customer Service, and Warranty Claims
If you need assistance with your order, please contact Us via the applicable Meta Shop.
When you make a purchase from the Meta Shops, your order will be fulfilled by the following entity:
Swarovski Digital Business USA Inc.
One Kenney Drive
Cranston, Rhode Island 02920 USA
Registration number with the Rhode Island Secretary of State: 000667123
Federal Employer Identification Number (Tax number): 45-2251132
If you are unable to contact us via the Meta Shops, all complaints or warranty claims may be sent to this address. Swarovski's customer service department may be contacted using the following contact information:
Phone: + 1-800-426-3088 (Monday – Friday, 9:00 am - 6:00 pm, EST)
Some parts or all the Meta Shops or Products may not be available to the general public, and we may impose eligibility rules from time to time. We reserve the right to amend these eligibility requirements at any time. You are not eligible to use the Meta Shops or Products if doing so would violate any U.S. law or regulation, including but not limited to export controls or restrictions.
Swarovski’s Meta Shops only sell Products to adults over the age of 18 who can purchase its Products using an approved method of payment, which Swarovski or Meta, in their sole discretion, may change from time to time. By purchasing a product via the Meta Shops, you represent to Swarovski that you are legally an adult and that you are authorized to make the purchase using the payment information you provide. If you are under 18 years of age, then do not use the Meta Shops or purchase Products without the consent of your parent or guardian.
When you use the Meta Shops, you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer and other mobile devices. You agree to accept responsibility for all activities that occur or any purchase of Swarovski's Products through your computer or other mobile devices. If We have reason to believe that you do not fulfill any of these requirements, We reserve the right to cancel your order.
1.4. Amendment to the GTCs
We reserve the right to make changes to the GTCs at any time and any changes will be effective from the publication of the new GTCs on the Meta Shops checkout page. You, and any use of the Meta Shops or Product purchases, will be subject to the version of the GTCs in force at the time you order Products from the Meta Shops.
2. ACCEPTANCE OF PURCHASE ORDERS
By completing the Check-Out process in the Meta Shops, you enter into a binding offer to purchase Products; however, all orders submitted by you are subject to acceptance by Us.
We are free, without liability, to refuse your offer to purchase for any reason in compliance with applicable laws. We may choose to not accept your purchase offer at our discretion, including for the following reasons:
a) non-availability of Product(s);
b) incorrectly priced Product(s);
c) incorrectly described Product(s);
d) Meta’s payment processor is unable to complete your purchase for any reason;
e) if there is reason to believe that you are in breach of the GTCs;
f) if there is reason to believe that you are involved in fraudulent or criminal activities of any kind; and
g) if We have reason to believe that you are not a consumer but a commercial buyer.
2.2. Ordering Steps
All orders placed via the Meta shops will be managed by Meta; please see Meta’s application Terms for details. If you need assistance with your order, please contact Us via the applicable Meta Shop.
Note that variations in both the manufacturing processes We use and the display properties of the computer hardware you use to view the Meta Shops may affect the colors of the Products. The Products displayed on the Meta Shops and the Products delivered to you may differ in appearance in minor respects. We may also make minor changes to the Products to reflect changes in relevant laws and regulatory requirements.
3.1. General Availability
Products are available if they are in stock. Swarovski reserves the right to limit the number of Products (or the number of a particular SKU) that may be sold to you. We reserve the right to change the Products offered for sale in the Meta Shops at any time without notice (but such changes will not apply to Products in respect of which you have already submitted an order).
In the unlikely event the Products you have ordered are not available, We will notify you via the Meta Shops, and you will be reimbursed via the payment method used to purchase the Product(s).
We are not liable if certain Products are not in stock or are not available.
4. PRICES AND ADDITIONAL COSTS
4.1. Prices of Products
Swarovski reserves the right to change prices, terms, specifications, and warranties for products in the Meta Shops at any time without prior notice. All prices of Products in the Meta Shops are the prices for the Products only. They do not include any applicable taxes, customs, duties, levies, or the charge for delivery (if any).
The total price of your order, including all ancillary and delivery costs, will be shown at the end of the Check-Out process. By confirming the order, you state that you agree to the price for the Products. The price cannot be adjusted after the completion of the Check-Out process.
Swarovski attempts to post accurate information, but errors may sometimes occur. Any such errors in product specifications, descriptions, and pricing will be corrected when discovered and Swarovski reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions, including after an order has been submitted. If an error in pricing is discovered after your order has been submitted, Swarovski will inform you of the error at which time you may cancel or reaffirm your order at your option.
4.3. Changes to Pricing
We may vary the prices of Products listed in the Meta Shops at any time and without any notice, but such changes will not apply to Products in respect of which you have already submitted an order.
5. PAYMENT TERMS
Payment for Products purchased via the Meta Shops will be processed in accordance with Meta’s Payment Terms and any of Meta’s applicable Payments Privacy Policies. These policies will be made available to you at the time of Check-Out. Please refer to these policies to better understand the payment terms concerning your transaction. Please note that we have no control over the payment terms and practices of websites, applications or social media platforms that we do not own. We encourage you to review the practices of those third parties before completing your order.
6. DELIVERY AND RESERVATION OF TITLE
Your Product(s) will be delivered to the delivery address you provide by Our contracted delivery service. We will endeavor to dispatch your order in accordance with the estimated delivery times specified in the Check-Out process as you submit your order.
Ensure that you provide a valid and correct shipping address. We cannot be held responsible if that delivery address is incorrect or incomplete.
Changes to the shipping address are not permitted once your order has been placed.
If Our supply of the Products is delayed by an event outside Our control, then We will contact you as soon as reasonably possible to let you know and We will take steps to minimize the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to terminate the contract and receive a refund for any Product(s) you have paid for but not received.
Note that We do not deliver to hotels or PO boxes or APO/FPO addresses.
We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.
Upon receipt the shipment must be checked for accuracy and completeness.
6.2. Reservation of Title
Until the purchase price is paid in its entirety, the Products remain Our property. With receipt of the Product all risk of damage to, or loss of the Product shall pass to you.
7. CANCELLATION AND RETURNS PROCESS
7.1. Cancellation Process
Cancelation of an order may be possible if you contact Us via the Meta Shops within thirty (30) minutes of placing your order.
If cancelation is no longer possible, unwanted items can be returned in compliance with Our returns policy as described in Section 7.2. Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to Our warehouse, with no extra charges to you.
7.2. Returns Process & Policies
The return of all Products purchased via the Meta Shops must be made through the Meta (eg., Instagram or Facebook) platform itself. Purchases from the Meta Shops cannot be returned in Swarovski stores. It is not possible to replace or exchange products purchased through the Meta Shops; unwanted items would need to be returned per the instructions below, and a new order placed.
You may return your Meta Shops order up to 14 days after receipt (except for Gift Cards, Vouchers, customized products and Swarovski Masks if unpacked, due to hygienic reasons). To be eligible for return, items must be in unworn, unused, and undamaged condition and in the original Swarovski packaging.
Note that if you decide to return only part of an order that has been purchased with a discount / promotion offer applied, the discount / promotion offer will be re-calculated. Additionally, if you decide to return only part of an order that has been purchased with a discount/promotion offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount.
For example, a 10% discount (with a minimum purchase amount of USD$100.00) will be removed if the returned product(s) brings the total order value below USD$100.00 In case of a promotion with staggered prices, always the lowest amount will be refunded. For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
8. LIMITED WARRANTY
For Swarovski in the US, we offer a one-year warranty for Jewelry and Accessories and a two year warranty for all other products. ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.
Our warranty policy can be found here.
Swarovski's customer service department may be contacted seven days a week, between 8:00 am and 1:00 am EST at the following telephone numbers:
Phone: + 1-800-426-3088
For After Sale Services contact: firstname.lastname@example.org.
Nothing in these GTCs shall have the effect of excluding or limiting in any way Our liability to you where it would be unlawful to do so. The rights of the consumers based on the consumer protection laws and product liability regulations in force are not affected by these GTCs.
IN ANY ACTION UNDER OR RELATED TO THIS AGREEMENT, SWAROVSKI SHALL NOT BE LIABLE TO YOU FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY OR NOT AND WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE: 1) THIRD-PARTY CLAIMS FOR DAMAGES; 2) SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES; OR 3) LOSS OF PROFITS, BUSINESS, REVENUE, GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES OR JURISDICTIONS, INCLUDING NEW JERSEY, DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SOME DAMAGES, THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO THIS AGREEMENT DEPENDING ON WHERE YOU ARE LOCATED. EXCEPT FOR BODILY INJURY (INCLUDING DEATH) AND DAMAGE TO REAL PROPERTY OR TANGIBLE PERSONAL PROPERTY, SWAROVSKI SHALL NOT BE LIABLE FOR MORE THAN THE AMOUNT OF ACTUAL DIRECT DAMAGES SUFFERED BY YOU, UP TO THE AMOUNT CUSTOMER PAID FOR THE PRODUCT(S).
Notwithstanding any language in this Section 9 to the contrary, Swarovski agrees that the limitation on liability for actions under or related to this Agreement will not apply to claims brought by New Jersey consumers for damages caused by Swarovski’s intentional, reckless or grossly negligent conduct.
READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND IMPACTS HOW CLAIMS YOU AND SWAROVSKI MAY HAVE AGAINST EACH OTHER ARE DETERMINED.
You and Swarovski agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to this or previous versions of these GTCs, your use of the Meta Shops, or to any products or services sold or distributed by Us or through the Meta Shops will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify and the case proceeds as an individual (non-class, non-representative) case.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Swarovski Digital Business USA Inc., Attn: Swarovski General Counsel, One Kenney Drive Cranston, Rhode Island 02920 USA . The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules.
The arbitration hearing will be held in the U.S. You or Swarovski may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and Swarovski subject to the arbitrator's discretion to require an in-person hearing.
The arbitrator will decide all claims in accordance with applicable law. The arbitrator shall not be bound by rulings in prior arbitrations involving other Swarovski customers, but is bound by rulings in prior arbitrations involving the same Swarovski customer to the extent required by applicable law. The arbitrator's award shall be final and binding and judgment on the arbitrator's award may be entered in any court having jurisdiction.
The seat of arbitration shall be Providence, Rhode Island. The applicable law in such arbitration shall be that of Rhode Island.
The language of the arbitration shall be English.
10.2 Prohibition of Class, Representative, or Consolidated Actions
You and Swarovski agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action. Unless both you and Swarovski agree otherwise, the arbitrator may not join more than one party's claims and may not adjudicate or determine any form of a representative, class, or consolidated proceeding. The arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party bringing the claim, if such relief is warranted by the facts and law. Any relief awarded by the arbitrator will not affect other Swarovski customers.
If for any reason a claim proceeds in court rather than in arbitration both you and Swarovski each waive any right to a jury trial. You and Swarovski also both agree that you or We may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
You agree to defend, indemnify and hold harmless Swarovski and its officers, directors, employees, agents, subsidiaries and parent companies from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to reasonable attorney’s fees) arising from: (i) your use of and access to the Meta Shops or Products; (ii) your violation of any term of this Agreement; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; (iv) any claim that any of your Content or Submissions caused damage to a third party; or (v) any conduct, activity or action that is unlawful or illegal under any state, federal or common law, or is violative of the rights of any individual or entity, engaged in, caused by, or facilitated in any way through the use of the Meta Shops. This defense and indemnification obligation will survive this Agreement and your use of the Meta Shops.
11. DATA PROTECTION
Please note that we have no control over the privacy practices of websites, applications, or social media platforms that we do not own (such as those of Meta and Meta’s payment processor). We encourage you to review the privacy practices of those third parties.
12. OTHER IMPORTANT TERMS
12.1. We may transfer this agreement to someone else.
We may transfer Our rights and obligations under these GTCs to another Swarovski legal entity or third party with whom We have a legal relationship with. We will always ensure that the transfer will not affect your rights under these GTCs.
12.2. You need our consent to transfer your rights to someone else.
You may only transfer your rights or your obligations under these GTCs to another person if We agree to this in writing.
12.3. Nobody else has any rights under these GTCs.
These GTCs are between you and Us. No other person shall have any rights to enforce any of its terms. These GTCs contain the entire agreement between you and Us and supersedes all prior agreements, documents, or representations, whether written or oral, with respect to the subject matter hereof.
12.4. If a court finds part of these GTCs illegal, the rest will continue in force.
Each of the Sections of these GTCs operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.
12.5. Even if We delay in enforcing these GTCs, We can still enforce our rights later.
If We do not insist immediately that you do anything you are required to do under these GTCs, or if We delay in taking steps against you in respect of your breaking these GTCs, that will not mean that you do not have to do those things and it will not prevent Us taking steps against you at a later date.
12.6. These GTCs may change.
We reserve the right to make changes to the Meta Shops and these GTCs at any time by updating this posting. By using the Meta Shops, you agree to be bound by the GTCs in effect at the time of your use or purchase. You may not modify, supplement, delete, or amend these GTCs in any manner without the express written agreement of Swarovski.
12.7. Excusable non-performance by Us.
If the performance of any of these GTCs or any obligation hereunder by Swarovski is prevented, restricted, delayed or interfered with by reason of: (i) fire, flood, earthquake, explosion or other casualty or accident or act of God; (ii) strikes, labor disputes, embargoes or transportation delays; (iii) war, terrorism, riots, civil disorder or other violence; (iv) any law, order, proclamation, regulation, ordinance, demand, requirement or act of any governmental authority; (v) delay or nonperformance of suppliers or carriers; (vi) lack of or inability to procure supplies, materials or services; (vii) epidemics; pandemics; communicable disease emergencies; or (viii) any other cause beyond its reasonable control, to the extent permitted by applicable law, it shall be excused from such performance to the extent of such prevention, restriction, delay or interference.
The Section headings used in these GTCs are for convenience only and do not form a part of these GTCs and no construction or inference shall be derived from them.
12.9. Intellectual Property Rights
The Swarovski Group, or the applicable third-party owner retains all rights, title and interest (including copyright, design, trademarks, patents or other intellectual property rights) in all materials used on the Meta Shops, including but not limited to text, typefaces, names, product designs, logos, images, graphics, videos music, sounds, artworks, data, software, photographs, and other material (hereafter referred to as “Content”). All content is copyrighted as a collective work under the U.S. copyright laws and Swarovski owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of such content. Nothing contained on the Meta Shops should be construed as granting any license or right to use any Content displayed on the Meta Shops. Except as expressly authorized or licensed, you may not copy, modify, from or in any way exploit any of the content, in whole or in part.
You may freely browse the Content on the Meta Shops, but you are only permitted to download, view, or use such Content from the Meta Shops for your own personal, non-commercial use given that the Content and all copyright or other proprietary notices are kept intact. Additionally, we ask you to add following notice on such reproductions: © Swarovski. All rights reserved.
Besides above permission, you may not modify, adapt, reproduce, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works or change the Meta Shops or their Content nor incorporate the Meta Shops or their content into any other website, online platform or similar. Any commercial use is forbidden without prior written permission from Swarovski.
12.10. Applicable Law and Venue.
By using the Meta Shops, you agree that the laws of the state of Rhode Island shall govern these GTCs without giving effect to any conflict of laws principles. Swarovski reserves the right to make changes to the Meta Shops and these GTCs at any time by updating this posting. By using the Meta Shops, you agree to be bound by the GTCs in effect at the time of your use or purchase.
12.11 Notice to New Jersey Residents
Your rights are protected under the Truth-in-Consumer Contract, Warranty and Notice Act and New Jersey law generally. These GTCs are not intended to vary, diminish, or alter your rights under New Jersey law as they relate to limitations of liability or exculpation, dispute resolution, indemnification, venue or jurisdiction, statutes of limitation or repose periods for bringing claims, plain language requirements, representations and warranties, contract remedies, personal injury, tort and negligence claims, conditions of sale, fee-shifting provisions, waiver of attorney fees and/or costs, and copyright. Your rights regarding these specific provisions will be governed by New Jersey law. In the event of any conflict between these GTCs and New Jersey law, New Jersey law will govern.
12.12. Export Control and Sanctions
Swarovski will screen your personal data with relevant export control and sanctions lists. Screening will occur with every update of any sanctions list. You hereby also certify that your purchase will not in any way benefit, directly or indirectly, any natural or legal person that is named on any relevant sanctions list, such as the Consolidated list of persons, groups and entities subject to EU financial sanctions and OFAC’s List of Specially Designated Nationals and Blocked Persons (“SDN”) list. If your order of Products violates this clause or any trade law or export control regulations or sanctions, Swarovski will not be obliged to deliver any Products nor will any compensation for non-performance be due. Open orders shall be rescinded immediately. Any compensation for non-performance shall be excluded.
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