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Care Advice
水晶的保养
施华洛世奇水晶是易碎物品,须特别小心处理。施华洛世奇对于收到产品后所造成的任何损坏恕不负责。为确保您购买的施华洛世奇产品历久弥新,请遵照以下建议,以免水晶受到损坏。 
 
时尚首饰及手表
施华洛世奇的所有时尚首饰皆以传统工艺精心打造,因此须要小心处理。产品的金属部分经过电镀加工,而每颗水晶也以独立方式镶嵌,故须要小心保养。请遵循以下建议:
将首饰存放在原来的包装或软袋内,以免刮花。
经常以软布擦拭首饰,以保持原有光泽。
在洗手、游泳和∕或涂抹护理用品(如香水、喷发剂、肥皂或乳液)前除下首饰,以免金属镀层受损或缩短其使用寿命、产品变色及水晶失去光泽。
先穿衣后佩戴首饰,并在更衣前先除下首饰。
应避免与水接触。
避免水晶因碰撞而导致碎裂或被硬物刮花。
有关手表的保养方法,请参见随产品提供的 使用说明书。
 
手袋及配饰
皮革是天然物料,会随着时间产生变化。为保持原有面貌,施华洛世奇建议您细心打理皮革制品,并避免让产品直接接触油脂、水、香水和∕或化妆品,以免留下污渍。
避免皮革和布艺配饰负重过大,以免变形。
塑像及装饰品
使用无绒软布仔细擦拭产品,或用温水以手清洗产品。切勿将水晶产品浸泡于水中。
使用无绒软布擦干产品,以保持光泽。
避免产品与粗糙或研磨性物料和玻璃∕窗户清洁剂接触。
处理水晶时,建议佩戴棉手套,以免留下指纹。
文具

施华洛世奇Crystalline圆珠笔、USB笔或铅芯笔的更换笔芯方法非常简单。只要按照以下短片的说明即可:

全新设计︰轻轻转动中间位置即可打开
替换圆珠笔及触控笔笔芯
替换铅芯笔笔芯
Stellar笔笔芯

STARDUST手链
关于Stardust手链的清洁须知,请点击此处下载PDF文档。
 
CRYSTALDUST手链
关于Crystaldust手链的清洁须知,请点击此处下载PDF文档。
 
SPARKLING DANCE 首饰清洁指引

SPARKLING DANCE 首饰清洁指引:


我们建议您 定期清洁施华洛奇首饰,以确保其状态良好,保持亮 丽。
在温水中加入几滴洗洁精,将首饰轻轻放入 ;
用手指轻轻擦拭饰链,然后用小巧的软毛刷清洁链 坠 ; 务必使用刷毛柔软的刷子,以免刮花首饰,或令 脆弱部件变形 ;
清洁首饰后,用干净的温水洗去剩余的枧液 ;
将首饰放在布上风干 ; 请勿使用毛巾,因毛絮可能会 卡在链坠内,影响正常使用。

SWAROVSKI WARRANTY POLICY

对每件从施华洛世奇特约商号购买的产品而言,如果在工艺或材料上出现任何瑕疵,施华洛世奇将向其顾客提供国际性的有限度保证。施华洛世奇的手表品类商品保证期为两年,其余品类的商品保证期均为一年,在顾客正常使用的情况下,本公司会对因制作过程或材料出现的产品瑕疵作出维修或更换。 

在保证期内,每件经施华洛世奇技术人员鉴定为有瑕疵的产品,均会由施华洛世奇自行决定作出维修、或视维修的可行性和配件的供应而定,作出更换,或以相同价值的产品作为替代。若以产品替代时,本公司并不保证顾客会收到同样设计的产品,但保证产品的价值相当。至于因正常损耗、被滥用、不正确使用、发生意外、顾客疏忽或擅自修理而致的瑕疵,一律不在本保证范围内。 

保证及与其相关的所有服务是施华洛世奇向顾客所负的全部和所有责任。由本公司之产品引致的任何其他伤害,本公司概不负责。但是,最终顾客根据有关销售消费品的适用国家法规所享有的不可排除的法律权益并不受本保证影响。如有任何查询,请与阁下的施华洛世奇特约商号

FOR CUSTOMERS IN THE USA
1. What does the warranty cover?
Swarovski warrants that Swarovski branded products purchased from an authorized Swarovski retailer, including online at www.swarovski.com, are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, explained in Question 4 below, if it is determined that the product has a material or manufacturer defect.

2. What is not covered under the warranty?
This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. Care Advice can be found in the Customer Service section at www.swarovski.com.

3. To whom does the warranty extend?
This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. The purchase or delivery receipt, gift receipt, certificate of authenticity from Swarovski or an authorized Swarovski retailer serve as proof of purchase of the product
INTERNATIONAL EXCHANGE
Due to various reasons (including, without limitation, different jewelry collections in USA, Asia, Europe and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute or refund products purchased abroad. Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.Dry with a soft, lint free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
维修服务
FOR CUSTOMERS OUTSIDE OF THE USA

所有从施华洛世奇特约商号购买的产品,倘若出现保证范围外的损毁,施华洛世奇可向顾客提出维修服务。
施华洛世奇因应顾客需要提供维修服务,此维修服务需要收费,收费多少视乎产品损毁程度及其它个别因素而定。
请注意只有当产品可以按以下指引维修时,施华洛世奇才会考虑提供维修服务,因此:
产品必须能够以原来状态带回店铺;
尚有必要的配件可作维修;
产品并非因滥用或擅自维修而损毁。
如需要施华洛世奇的维修服务,请将损毁的产品连同原装包装送交就近的施华洛世奇特约商号,以检查产品是否可作维修。 

然后按照协议,该损毁产品会被送至施华洛世奇维修中心进行维修。 

FOR CUSTOMERS IN THE USA
Swarovski offers a limited warranty for all our Swarovski branded products purchased from authorized Swarovski retailers, including online at www.swarovski.com.

The warranty covers manufacturing and material defects for Swarovski in the US and the Swarovski Online Shop in the US for a period of one (1) year from the date of purchase for Jewelry and Accessories and two (2) years for all other products. For Jewelry and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honored with original receipt. Swarovski will not repair or replace any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. For more information about our Limited Warranty, please read the Warranty section to see if you are eligible.
If a piece is not covered by the terms of the Swarovski warranty policy, the company offers a repair service subject to a fee. Please note that if you are a U.S. resident with a U.S. mailing address, this repair service is also available to you for Swarovski branded products that are purchased abroad.
A damaged piece can only be repaired if all of the conditions mentioned above are met.
You may initiate repair services by: (a) Visiting an authorized Swarovski retailer. Bring your damaged product in its original packaging, along with a copy of the receipt, to your nearest authorized Swarovski retailer. The retailer will complete the Repair Authorization Form and ship the product to Swarovski’s repair department. You may be responsible for any shipping costs associated with shipping from the retail location.
Should you require further assistance or encounter any difficulties with initiating the repair service, please contact Swarovski’s customer relations department at 1-800-426-3088 or via e-mail at customer_relations.us@swarovski.com.
RETURN POLICY FOR RETAIL BOUTIQUES IN THE USA
If you are not completely satisfied with a Swarovski purchase or gift for any reason, simply return it in its original packaging within 14 days of purchase. Active Crystals® returns will only be accepted if the product is defective. Watch returns or exchanges will only be accepted if the watch has not been worn or altered. Alterations to the watch strap make the sale final.
WITH A RECEIPT:
You will receive a refund in the same tender paid
Watches
更换电池
请勿尝试自行更换施华洛世奇手表的电池。请将手表交给施华洛世奇手表特许零售商、钟表匠或珠宝商以更换电池。
 
更换表带
请勿尝试自行更换施华洛世奇手表的表带。请将手表交给施华洛世奇手表特许零售商以更换表带。 
 
手表的金属部件
施华洛世奇手表饰有品质卓越的施华洛世奇水晶。
施华洛世奇手表的金属部件采用316L不锈钢制成,这是一种极为耐用,完全不会生锈、变色和腐蚀的金属合金,而成分中也包含由包裹性镍分子组成的镍。因此,这种合金素材可分类为抗镍过敏金属。施华洛世奇手表采用的所有物料均符合欧盟有关镍释放量的规定。然而,在一些非常罕见的情况下,对镍高度敏感者也可能会对施华洛世奇手表产生过敏反应。如出现此情况,我们建议您停止佩戴施华洛世奇手表。
 
Care Advice
水晶的保养
施华洛世奇水晶是易碎物品,须特别小心处理。施华洛世奇对于收到产品后所造成的任何损坏恕不负责。为确保您购买的施华洛世奇产品历久弥新,请遵照以下建议,以免水晶受到损坏。 
 
时尚首饰及手表
施华洛世奇的所有时尚首饰皆以传统工艺精心打造,因此须要小心处理。产品的金属部分经过电镀加工,而每颗水晶也以独立方式镶嵌,故须要小心保养。请遵循以下建议:
将首饰存放在原来的包装或软袋内,以免刮花。
经常以软布擦拭首饰,以保持原有光泽。
在洗手、游泳和∕或涂抹护理用品(如香水、喷发剂、肥皂或乳液)前除下首饰,以免金属镀层受损或缩短其使用寿命、产品变色及水晶失去光泽。
先穿衣后佩戴首饰,并在更衣前先除下首饰。
应避免与水接触。
避免水晶因碰撞而导致碎裂或被硬物刮花。
有关手表的保养方法,请参见随产品提供的 使用说明书。
 
手袋及配饰
皮革是天然物料,会随着时间产生变化。为保持原有面貌,施华洛世奇建议您细心打理皮革制品,并避免让产品直接接触油脂、水、香水和∕或化妆品,以免留下污渍。
避免皮革和布艺配饰负重过大,以免变形。
塑像及装饰品
使用无绒软布仔细擦拭产品,或用温水以手清洗产品。切勿将水晶产品浸泡于水中。
使用无绒软布擦干产品,以保持光泽。
避免产品与粗糙或研磨性物料和玻璃∕窗户清洁剂接触。
处理水晶时,建议佩戴棉手套,以免留下指纹。
文具

施华洛世奇Crystalline圆珠笔、USB笔或铅芯笔的更换笔芯方法非常简单。只要按照以下短片的说明即可:

全新设计︰轻轻转动中间位置即可打开
替换圆珠笔及触控笔笔芯
替换铅芯笔笔芯
Stellar笔笔芯

STARDUST手链
关于Stardust手链的清洁须知,请点击此处下载PDF文档。
 
CRYSTALDUST手链
关于Crystaldust手链的清洁须知,请点击此处下载PDF文档。
 
SPARKLING DANCE 首饰清洁指引

SPARKLING DANCE 首饰清洁指引:


我们建议您 定期清洁施华洛奇首饰,以确保其状态良好,保持亮 丽。
在温水中加入几滴洗洁精,将首饰轻轻放入 ;
用手指轻轻擦拭饰链,然后用小巧的软毛刷清洁链 坠 ; 务必使用刷毛柔软的刷子,以免刮花首饰,或令 脆弱部件变形 ;
清洁首饰后,用干净的温水洗去剩余的枧液 ;
将首饰放在布上风干 ; 请勿使用毛巾,因毛絮可能会 卡在链坠内,影响正常使用。

SWAROVSKI WARRANTY POLICY

对每件从施华洛世奇特约商号购买的产品而言,如果在工艺或材料上出现任何瑕疵,施华洛世奇将向其顾客提供国际性的有限度保证。施华洛世奇的手表品类商品保证期为两年,其余品类的商品保证期均为一年,在顾客正常使用的情况下,本公司会对因制作过程或材料出现的产品瑕疵作出维修或更换。 

在保证期内,每件经施华洛世奇技术人员鉴定为有瑕疵的产品,均会由施华洛世奇自行决定作出维修、或视维修的可行性和配件的供应而定,作出更换,或以相同价值的产品作为替代。若以产品替代时,本公司并不保证顾客会收到同样设计的产品,但保证产品的价值相当。至于因正常损耗、被滥用、不正确使用、发生意外、顾客疏忽或擅自修理而致的瑕疵,一律不在本保证范围内。 

保证及与其相关的所有服务是施华洛世奇向顾客所负的全部和所有责任。由本公司之产品引致的任何其他伤害,本公司概不负责。但是,最终顾客根据有关销售消费品的适用国家法规所享有的不可排除的法律权益并不受本保证影响。如有任何查询,请与阁下的施华洛世奇特约商号

FOR CUSTOMERS IN THE USA
1. What does the warranty cover?
Swarovski warrants that Swarovski branded products purchased from an authorized Swarovski retailer, including online at www.swarovski.com, are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, explained in Question 4 below, if it is determined that the product has a material or manufacturer defect.

2. What is not covered under the warranty?
This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. Care Advice can be found in the Customer Service section at www.swarovski.com.

3. To whom does the warranty extend?
This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. The purchase or delivery receipt, gift receipt, certificate of authenticity from Swarovski or an authorized Swarovski retailer serve as proof of purchase of the product
INTERNATIONAL EXCHANGE
Due to various reasons (including, without limitation, different jewelry collections in USA, Asia, Europe and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute or refund products purchased abroad. Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.Dry with a soft, lint free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
维修服务
FOR CUSTOMERS OUTSIDE OF THE USA

所有从施华洛世奇特约商号购买的产品,倘若出现保证范围外的损毁,施华洛世奇可向顾客提出维修服务。
施华洛世奇因应顾客需要提供维修服务,此维修服务需要收费,收费多少视乎产品损毁程度及其它个别因素而定。
请注意只有当产品可以按以下指引维修时,施华洛世奇才会考虑提供维修服务,因此:
产品必须能够以原来状态带回店铺;
尚有必要的配件可作维修;
产品并非因滥用或擅自维修而损毁。
如需要施华洛世奇的维修服务,请将损毁的产品连同原装包装送交就近的施华洛世奇特约商号,以检查产品是否可作维修。 

然后按照协议,该损毁产品会被送至施华洛世奇维修中心进行维修。 

FOR CUSTOMERS IN THE USA
Swarovski offers a limited warranty for all our Swarovski branded products purchased from authorized Swarovski retailers, including online at www.swarovski.com.

The warranty covers manufacturing and material defects for Swarovski in the US and the Swarovski Online Shop in the US for a period of one (1) year from the date of purchase for Jewelry and Accessories and two (2) years for all other products. For Jewelry and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honored with original receipt. Swarovski will not repair or replace any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. For more information about our Limited Warranty, please read the Warranty section to see if you are eligible.
If a piece is not covered by the terms of the Swarovski warranty policy, the company offers a repair service subject to a fee. Please note that if you are a U.S. resident with a U.S. mailing address, this repair service is also available to you for Swarovski branded products that are purchased abroad.
A damaged piece can only be repaired if all of the conditions mentioned above are met.
You may initiate repair services by: (a) Visiting an authorized Swarovski retailer. Bring your damaged product in its original packaging, along with a copy of the receipt, to your nearest authorized Swarovski retailer. The retailer will complete the Repair Authorization Form and ship the product to Swarovski’s repair department. You may be responsible for any shipping costs associated with shipping from the retail location.
Should you require further assistance or encounter any difficulties with initiating the repair service, please contact Swarovski’s customer relations department at 1-800-426-3088 or via e-mail at customer_relations.us@swarovski.com.
RETURN POLICY FOR RETAIL BOUTIQUES IN THE USA
If you are not completely satisfied with a Swarovski purchase or gift for any reason, simply return it in its original packaging within 14 days of purchase. Active Crystals® returns will only be accepted if the product is defective. Watch returns or exchanges will only be accepted if the watch has not been worn or altered. Alterations to the watch strap make the sale final.
WITH A RECEIPT:
You will receive a refund in the same tender paid
Watches
更换电池
请勿尝试自行更换施华洛世奇手表的电池。请将手表交给施华洛世奇手表特许零售商、钟表匠或珠宝商以更换电池。
 
更换表带
请勿尝试自行更换施华洛世奇手表的表带。请将手表交给施华洛世奇手表特许零售商以更换表带。 
 
手表的金属部件
施华洛世奇手表饰有品质卓越的施华洛世奇水晶。
施华洛世奇手表的金属部件采用316L不锈钢制成,这是一种极为耐用,完全不会生锈、变色和腐蚀的金属合金,而成分中也包含由包裹性镍分子组成的镍。因此,这种合金素材可分类为抗镍过敏金属。施华洛世奇手表采用的所有物料均符合欧盟有关镍释放量的规定。然而,在一些非常罕见的情况下,对镍高度敏感者也可能会对施华洛世奇手表产生过敏反应。如出现此情况,我们建议您停止佩戴施华洛世奇手表。
 
DO YOU NEED HELP?

客户服务
营业时间
Mon - Sun
10:00 a.m. – 08:00 p.m.
(except public holiday)
电话
400-690-1078
电子邮件
cn.shophelp@swarovski.com