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1

Topic

In order to better assist you, please select a topic

Επιλέξτε το θέμα σας *
Online Orders
Swarovski Club
Delivery
Exchange
Warranty
Repair
Product Information
Promotions
Payment
SCS membership
Website Issue
Other
$(this).closest('#contactTopicFormConfigWrapper').find('.js-contactTopicFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactTopicFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Επιλέξτε το θέμα σας', message_en: 'Επιλέξτε το θέμα σας' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactTopic'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactTopicFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
2

Oggetto

Seleziona uno dei seguenti soggetti

Επιλέξτε το θέμα σας *
What is the tracking link of my order?
An item from my order arrived damaged
An item from my order is missing
Can you change my delivery address?
How can I send my order to another country?
Other
How do I renew my membership?
How do I become an SCS member?
When will my membership pack arrive?
Other
Is my item repairable?
What is the status of my repair?
How much does a repair cost?
Why do I have to visit a store to have an item repaired?
Other
Can you advise on the product size?
Where is this product available?
What colour options are available?
How can I order a Swarovski Created Diamonds Made-to-order product?
Other
My postal address is not recognized as a valid address
I am unable to complete the checkout process
Can you reset my account password?
I am unable to login to my account
Other
Other
How do I unsubscribe from the Swarovski Club newsletter?
Why am I still receiving Email from Swarovski after unsubscribing from the newsletter?
My Swarovski Club Voucher does not work
Can my Swarovski Club discount voucher be extended?
Can my Swarovski Club discount voucher be used on sale items?
How do I redeem by birthday gift voucher?
Other
Is my product covered by warranty?
What is your warranty policy?
Other
Can I exchange a product from my online order?
Can I exchange my online purchase in a store?
Can I exchange a product purchased in store another country?
Other
Why is my electronic gift card not accepted online?
Can I use more than 1 electronic gift card as payment?
How do I pay for an online purchase with an electronic gift card?
Why has my payment been rejected?
Why has my payment been refunded?
Other
Can you provide information on the current promotion?
Can you extend the promotion?
Why did my purchase not qualify for the promotion?
Other
Can you resend my order confirmation?
What is the status of my online order?
Can I cancel my entire online order?
Can I cancel part of my online order?
Can you change my billing address?
How do I return my online order?
What is your online return policy?
What is the status of my online refund?
Other
$(this).closest('#contactSubjectFormConfigWrapper').find('.js-contactSubjectFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Επιλέξτε το θέμα σας', message_en: 'Επιλέξτε το θέμα σας' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactSubject'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Θέμα *
$(this).closest('#contactSubjectOtherFormConfigWrapper').find('.js-contactSubjectOtherFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectOtherFormDefinition_contactSubjectTxt]': { trigger: 'keyup', validators: { notEmpty: { message: 'Εισαγάγετε το θέμα σας', message_en: 'Εισαγάγετε το θέμα σας' }, stringLength: { message: 'Ο αριθμός των χαρακτήρων σε αυτό το πεδίο πρέπει να είναι μεταξύ 0 και 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactSubjectOther'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectOtherFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

{"didYouKnowLabel":"Το γνωρίζατε:","product-size":["Per conoscere la tua taglia perfetta, usa la nostra guida alle taglie.","Per maggiori informazioni, dai un'occhiata alla <a href="/s-swarovski-ring-size/" target="_blank" rel="noopener noreferrer">Guida alle Taglie</a>"],"product-availability":["Per controllare la disponibilità in negozio, segui questi passaggi: <br/>1. Scegli il prodotto dal nostro shop online. <br/>2. Nella pagina dei dettagli del prodotto, accanto a "Aggiungi al carrello", seleziona "Trova in store", poi clicca su "Click & Collect: Verifica la disponibilità". <br/>3. Inserisci la tua posizione attuale o preferita e sfoglia le opzioni disponibili.","Per maggiori informazioni, dai un'occhiata alle nostre <a href="/s-faq-order/?accordionID=CC-Overview_AE-product_availibility" target="_blank" rel="noopener noreferrer">FAQ</a>"],"product-colors":["Usa il filtro colore nella pagina dell'elenco dei prodotti o controlla le variazioni di colore nella pagina dei dettagli del prodotto per trovare l'abbinamento perfetto."],"promotion-info":["Swarovski offre promozioni di vendita durante tutto l'anno; per rimanere aggiornati, ti consigliamo di iscriverti alla nostra newsletter."],"promotion-extension":["Le nostre promozioni hanno sempre periodi di validità prestabiliti e, una volta superata la data di scadenza, i codici sconto smettono automaticamente di funzionare o il prezzo standard viene ripristinato. Gli ordini effettuati prima del lancio di una promozione non possono essere modificati per approfittare della nuova promozione."],"promotion-quality":["Controlla i Termini e Condizioni della promozione per assicurarti che il tuo articolo sia idoneo e conferma che il tuo ordine sia stato effettuato durante il periodo promozionale.","Per maggiori dettagli, dai un'occhiata alle nostre <a href="/s-faq-order/?accordionID=CC-Overview_AE-purchase_qualify" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-resendOrderConfirmation":["Certo! Se desideri un aggiornamento sul tuo ordine, visita <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">stato dell'ordine</a>. Se non conosci il tuo numero d'ordine, forniscici semplicemente il tuo indirizzo email e ti invieremo nuovamente la conferma dell'ordine."],"order-orderStatus":["Puoi facilmente controllare lo stato del tuo ordine qui <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">Stato dell'Ordine</a>"],"order-cancelEntire":["Puoi cancellare un ordine entro circa 15 minuti dalla conferma dell'ordine.","Per maggiori informazioni, dai un'occhiata alle nostre <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-cancelPartially":["Le cancellazioni parziali non sono possibili, solo cancellazioni complete dell'ordine entro circa 15 minuti dalla conferma.","Vedi le <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a> per i dettagli."],"order-changeBillingAddress":["Non possiamo modificare un indirizzo di fatturazione."],"order-return":["Puoi seguire i passaggi indicati nelle nostre <a href="/s-faq-return/?accordionID=CC-Overview_AE-how-do-I-return-my-item" target="_blank" rel="noopener noreferrer">FAQ</a> per una guida dettagliata."],"order-returnPolicy":["Per ulteriori informazioni sulla nostra politica di reso, fare clic qui <a href="/s-faq-return/?accordionID=CC-Overview_AE-can-I-do-a-return" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-onlineRefundStatus":["I resi richiedono circa 14 giorni lavorativi. Riceverai un'email di conferma quando riceveremo il tuo reso, e il rimborso potrebbe richiedere fino a 10 giorni lavorativi per comparire nel tuo conto.","Per maggiori dettagli, dai un'occhiata alle nostre <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-when-will-I-receive-my-refund" target="_blank" rel="noopener noreferrer">FAQ</a>"],"exchange-exchangeProduct":["Gli scambi non sono possibili. Ti preghiamo di restituire gli articoli indesiderati seguendo la nostra politica di reso e di effettuare un nuovo ordine per il prodotto corretto.","Per maggiori dettagli, dai un'occhiata alle nostre <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-purchase" target="_blank" rel="noopener noreferrer">FAQ</a>"],"exchange-exchangeInStore":["Puoi trovare informazioni dettagliate nelle nostre <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-product" target="_blank" rel="noopener noreferrer">FAQ</a>."],"exchange-exchangeProductFromAnotherCountry":["Per vari motivi, Swarovski non ha una politica globale di scambio o rimborso. Pertanto, non possiamo cambiare, sostituire o rimborsare i prodotti acquistati in altri paesi."],"delivery-tracking":["Hai ricevuto il link di tracciamento con la tua conferma di spedizione. In alternativa, puoi controllare lo stato della tua spedizione qui: <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">order status</a>."],"delivery-damagedItem":["Ci scusiamo per l'inconveniente. Contatta il nostro servizio clienti e fornisci le foto della scatola di spedizione e del prodotto danneggiato, e cercheremo una soluzione per te."],"delivery-missingItem":["Ci scusiamo per l'inconveniente. La scatola di spedizione è stata manomessa? Contatta il nostro servizio clienti con le foto della scatola di spedizione, indagheremo e troveremo una soluzione per te."],"delivery-changeAddress":["Cambiare l'indirizzo di consegna o la data potrebbe non essere possibile una volta che il pacco è in transito. Puoi usare il portale web del nostro partner di consegna per gestire le opzioni di consegna.","Per maggiori dettagli, dai un'occhiata alle nostre <a href="/s-faq-shipping/Swarovski-Shipping-FAQs/?accordionID=CC-Overview_AE-delivery_address" target="_blank" rel="noopener noreferrer">FAQ</a>"],"delivery-changeCountry":["La consegna in un altro paese/regione non è possibile. Si prega di ordinare dal negozio online della destinazione di consegna. Per cambiare paese/regione e lingua, fare clic sul nome del paese/regione nel menu di selezione."],"payment-electronicCard":["Le carte regalo elettroniche vengono inserite nella fase di pagamento durante il checkout. Conferma di aver inserito correttamente il numero della carta di 10 o 16 cifre. Assicurati di non inserire un codice sconto o promozionale.","Per maggiori informazioni consulta qui <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-voucher-not-working" target="_blank" rel="noopener noreferrer">FAQ</a>"],"payment-multipleElectronicGiftCards":["Per pagare con più carte regalo, segui i passaggi per unire le carte regalo nella fase di pagamento."],"payment-payWith":["Per riscattare la tua carta regalo, segui questi semplici passaggi descritti nel nostro <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-redeem-gift-card" target="_blank" rel="noopener noreferrer">FAQ</a>."],"payment-rejection":["Si prega di assicurarsi che il pagamento e i dati personali siano coerenti. Per ulteriori informazioni, consultare le nostre <a href="/s-faq-payment/Swarovski-Payment-FAQs/?accordionID=CC-Purchase-Payment_AE-methods" target="_blank" rel="noopener noreferrer">FAQ</a>."],"website-unableToCheckout":["Si prega di controllare qui prima di contattarci <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-website-issue" target="_blank" rel="noopener noreferrer">Problema del sito web FAQ</a>."],"website-resetPassword":["Si prega di utilizzare la funzione "password dimenticata".","Per ulteriori informazioni, fare clic qui <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ</a>."],"website-unableToLogin":["Si prega di utilizzare la funzione "password dimenticata".","Per ulteriori informazioni, fare clic qui <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ</a>."],"swarovskiclub-unsubscribeNewsletter":["Inviamo due tipi di email: newsletter con promozioni e collezioni, e aggiornamenti sull'iscrizione (premi, stato o modifiche al programma). Per annullare l'iscrizione alle newsletter, fai clic su "annulla iscrizione" in fondo all'email o aggiorna le impostazioni in "Il mio account" su Swarovski.com. Per interrompere tutte le comunicazioni, inclusi i premi, contatta l'Assistenza clienti per chiudere il tuo account."],"swarovskiclub-emailAfterUnsubscribe":["Se ti sei cancellato dalla nostra newsletter ma rimani un membro del Swarovski Club, continuerai a ricevere email relative a premi, stato dei livelli o modifiche ai programmi. Per interromperle, contatta l'Assistenza Clienti per chiudere il tuo account. Potresti anche essere iscritto agli aggiornamenti di uno dei nostri marchi secondari."],"swarovskiclub-voucherNotWorking":["Per ulteriori dettagli, visita la nostra sezione FAQ su come collegare la tua adesione al club e utilizzare il tuo voucher sconto <a href="/s-faq-club/?accordionID=CC-Membership-Swa-Club_AE-not-use-discount-voucher" target="_blank" rel="noopener noreferrer">FAQ</a>."],"swarovskiclub-extendedVoucher":["I buoni sconto del Swarovski Club non possono essere estesi. Il periodo di validità è specificato nei Termini e Condizioni inclusi nell'e-mail di ricompensa che hai ricevuto."],"swarovskiclub-saleItem":["I buoni sconto del Swarovski Club non possono essere utilizzati su articoli in saldo. Per ulteriori dettagli, consultare i Termini e Condizioni inclusi nell'e-mail di ricompensa che hai ricevuto."],"swarovskiclub-birthdayGiftVoucher":["Puoi ritirare il tuo regalo nel tuo negozio preferito. Se non ne hai uno o non sei sicuro quale visitare, puoi accedere al tuo account e selezionare un negozio preferito. In alternativa, puoi anche utilizzare il nostro Trova Negozi per trovare un negozio che offra lo Swarovski Club. I clienti in alcuni mercati possono riscattare il loro regalo online con il loro prossimo acquisto online."],"scsmembership-renewMembership":["Per rinnovare la tua iscrizione, segui questi semplici passaggi descritti nelle nostre <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=SCS-LP_FAQ_AE-how-can-I-renew-membership" target="_blank" rel="noopener noreferrer">FAQ</a>"],"scsmembership-becomeMember":["Per diventare un nuovo membro, segui questi semplici passaggi descritti nelle nostre <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=CC-Membership-SCS_AE-how-to-join-renew-online" target="_blank" rel="noopener noreferrer">FAQ</a>"],"scsmembership-membershipArrival":["I pacchetti di iscrizione vengono generalmente inviati 4-6 settimane dopo l'iscrizione, con nuove iscrizioni o rinnovi spediti il primo giorno del mese successivo. Per le iscrizioni di 3 anni (2° e 3° anno), i pacchetti vengono inviati all'inizio dell'anno, consentendo ai membri di godere del regalo annuale ed esplorare nuove novità."],"warranty-itemCoveredByWarrant":["Swarovski offre una garanzia completa per difetti di fabbricazione e materiali sui prodotti acquistati presso negozi ufficiali o rivenditori autorizzati.","Per dettagli sulla nostra politica di garanzia, dai un'occhiata alle nostre <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">FAQ</a>"],"warranty-warrantyPolicy":["Per una panoramica completa della nostra politica di garanzia, visita la nostra sezione dedicata alle <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">FAQ</a>."],"repair-repairableItem":["Per scoprirlo, porta il tuo prodotto e la prova d'acquisto al negozio Swarovski più vicino per una valutazione.","Puoi trovare il negozio più vicino usando il nostro <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">Cerca Negozio</a> online"],"repair-status":["Puoi controllare facilmente lo stato della tua riparazione qui <a href="/s-faq-repairs/Swarovski-Repair-Replacement-FAQs/?accordionID=CheckRepairStatusThemedAccordionEntryComponent" target="_blank" rel="noopener noreferrer">Visualizza stato riparazione</a>"],"repair-cost":["Porta il tuo prodotto e la prova d'acquisto al negozio Swarovski più vicino per una valutazione.","Puoi trovare il negozio più vicino usando il nostro <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">Cerca Negozio</a> online"],"repair-visitStore":["Devi visitare un negozio perché solo i negozi autorizzati sono attrezzati per valutare e riparare correttamente il prodotto."]}
3

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Εκτιμώμενος χρόνος αναμονής: 1- 3 εργάσιμες ημέρες

Si tienes alguna pregunta o necesitas más información, no dudes en ponerte en contacto con nosotros a través del siguiente formulario. Estaremos encantados de ayudarte.

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Αριθμός παραγγελίας
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Θέμα *
Are you a member of the Swarovski Club loyalty program?
Είστε μέλος του Swarovski Crystal Society (SCS);
Αριθμός μέλους *
απομένουν 1000 χαρακτήρες
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Επιλέξτε το θέμα σας *
¿Cuál es el enlace de seguimiento de mi pedido?
Un artículo de mi pedido ha llegado dañado
Falta un artículo de mi pedido
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Otros
¿Cómo renuevo mi suscripción?
¿Cómo me hago socio de la SCS?
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Otros
¿Se puede reparar mi artículo?
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¿Cuánto cuesta una reparación?
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Otros
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otros
Mi dirección postal no se reconoce como una dirección válida
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Otros
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Otros
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¿Cuál es vuestra política de garantía?
Otros
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Otros
¿Por qué mi tarjeta regalo electrónica no se acepta online?
¿Puedo utilizar más de una tarjeta regalo electrónica como pago?
¿Cómo pago una compra online con una tarjeta regalo electrónica?
¿Por qué se ha rechazado mi pago?
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Otros
¿Puede darme información sobre la promoción actual?
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¿Por qué mi compra no cumple los requisitos para la promoción?
Otros
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¿Cómo puedo devolver mi pedido online?
¿Cuál es su política de devoluciones online?
¿Cuál es el estado de mi reembolso online?
Otros

Σημειώστε ότι κάνοντας κλικ στο κουμπί 'Αποστολή' αποδέχεστε ότι η συνομιλία και τα περαιτέρω δεδομένα που έχετε παράσχει θα αποθηκευτούν από τη Swarovski. Για περισσότερες πληροφορίες, διαβάστε την πολιτική απορρήτου των δεδομένων μας.

* Υποχρεωτικά πεδία
$(this).closest('#es-contactEmailFormConfigWrapper').find('.js-es-contactEmailFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactEmailFormDefinition_title]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_firstName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Επιτρέπονται μόνο γράμματα'); messagesEN.push('Επιτρέπονται μόνο γράμματα'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Ο ελάχιστος αριθμός χαρακτήρων είναι 2 χαρακτήρες'); messagesEN.push('Ο ελάχιστος αριθμός χαρακτήρων είναι 2 χαρακτήρες'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Εισαγάγετε το όνομά σας.', message_en: 'Εισαγάγετε το όνομά σας.' }, stringLength: { message: 'Έχετε υπερβεί το μέγιστο μήκος 40 χαρακτήρων για αυτό το πεδίο', message_en: 'You have exceeded the maximum length of 40 characters for this field', max: 40 }, } }, 'values[contactEmailFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Επιτρέπονται μόνον γράμματα'); messagesEN.push('Επιτρέπονται μόνον γράμματα'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Ο ελάχιστος αριθμός χαρακτήρων είναι 2 χαρακτήρες'); messagesEN.push('Ο ελάχιστος αριθμός χαρακτήρων είναι 2 χαρακτήρες'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Εισαγάγετε το επώνυμό σας.', message_en: 'Εισαγάγετε το επώνυμό σας.' }, stringLength: { message: 'Έχετε υπερβεί το μέγιστο μήκος 40 χαρακτήρων για αυτό το πεδίο', message_en: 'You have exceeded the maximum length of 40 characters for this field', max: 40 }, } }, 'values[contactEmailFormDefinition_phone]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[\\\\+]{0,1}[0-9\\\\(\\\\)\\- \\\\.]*$', ''))) { messages.push('εισαγάγετε τον αριθμό τηλεφώνου σας. (Μόνο αριθμοί, χωρίς κενά)'); messagesEN.push('εισαγάγετε τον αριθμό τηλεφώνου σας. (Μόνο αριθμοί, χωρίς κενά)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'Έχετε υπερβεί το μέγιστο μήκος 20 χαρακτήρων για αυτό το πεδίο', message_en: 'You have exceeded the maximum length of 20 characters for this field', max: 20 }, callbackPhone: { alias: 'callback', message: 'Εισαγάγετε τον αριθμό τηλεφώνου σας', message_en: 'Εισαγάγετε τον αριθμό τηλεφώνου σας', callback: function (value, validator, $field) { if (value === '') { return true; } var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title'); var isValidPrefix = prefixCountry !== undefined && prefixCountry !== 'Unknown'; if (!isValidPrefix) { return false; } var prefix = prefixCountry.split("+")[1]; var isMinimumLength = true; var minLength = ""; if (minLength !== null) { if (value.startsWith("+")) { if ((value.length - prefix.length - 1) < minLength) { isMinimumLength = false; } } else if (value.length < minLength) { isMinimumLength = false; } } return isMinimumLength; } }, } }, 'values[contactEmailFormDefinition_email]': { trigger: 'blur', validators: { regexp: { regexp: new RegExp('^(?=.{0,255}$)(?=.{0,64}@)(?:(?!^\\.)(?!.*\\.@)(?!.*\\.\\.)[a-zA-Z0-9!#.$%&\'*+\/=?^_‘{|}~-]+|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f]){1,62}\")@(?!-)(?!.*\\.-)(?!.*-\\.)(?:[a-zA-Z0-9-]{1,61}\\.){1,126}(?=[a-zA-Z0-9-]*[a-zA-Z][a-zA-Z0-9-]*$)[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?$', ''), message: 'Εισαγάγετε τη διεύθυνση email σας.', message_en: 'Εισαγάγετε τη διεύθυνση email σας.' }, notEmpty: { message: 'Εισαγάγετε τη διεύθυνση email σας.', message_en: 'Εισαγάγετε τη διεύθυνση email σας.' }, stringLength: { message: 'Ο αριθμός των χαρακτήρων σε αυτό το πεδίο πρέπει να είναι μεταξύ 0 και 70', message_en: 'The number of characters for this field must be between 0 and 70', min: 0 , max: 70 }, } }, 'values[contactEmailFormDefinition_country]': { trigger: 'change', validators: { notEmpty: { message: 'Εισαγάγετε τη χώρα\/περιοχή σας.', message_en: 'Εισαγάγετε τη χώρα\/περιοχή σας.' } } }, 'values[contactEmailFormDefinition_swaClubMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMemberNumber]': { trigger: 'blur', validators: { notEmpty: { message: 'Εισαγάγετε τον αριθμό μέλους SCS', message_en: 'Εισαγάγετε τον αριθμό μέλους SCS' }, stringLength: { message: 'Ο αριθμός των χαρακτήρων σε αυτό το πεδίο πρέπει να είναι μεταξύ 0 και 11', message_en: 'The number of characters for this field must be between 0 and 11', min: 0 , max: 11 }, } }, 'values[contactEmailFormDefinition_message]': { trigger: 'blur', validators: { notEmpty: { message: 'Εισαγάγετε ένα μήνυμα', message_en: 'Εισαγάγετε ένα μήνυμα' }, stringLength: { message: 'Ο αριθμός των χαρακτήρων σε αυτό το πεδίο πρέπει να είναι μεταξύ 0 και 1000', message_en: 'The number of characters for this field must be between 0 and 1000', min: 0 , max: 1000 }, } }, 'values[contactEmailFormDefinition_contactOrderNo]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^([a-zA-Z0-9]{15})$|^$', ''))) { messages.push('Please enter a valid order number (15 digits)'); messagesEN.push('Please enter a valid order number (15 digits)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'Ο αριθμός των χαρακτήρων σε αυτό το πεδίο πρέπει να είναι μεταξύ 0 και 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactRepairNo]': { trigger: 'blur', validators: { stringLength: { message: 'Ο αριθμός των χαρακτήρων σε αυτό το πεδίο πρέπει να είναι μεταξύ 0 και 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Επιλέξτε το θέμα σας', message_en: 'Επιλέξτε το θέμα σας' } } }, 'values[contactEmailFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Επιλέξτε το θέμα σας', message_en: 'Επιλέξτε το θέμα σας' } } }, 'values[contactEmailFormDefinition_contactSubjectTxt]': { trigger: 'blur', validators: { notEmpty: { message: 'Εισαγάγετε το θέμα σας', message_en: 'Εισαγάγετε το θέμα σας' }, stringLength: { message: 'Ο αριθμός των χαρακτήρων σε αυτό το πεδίο πρέπει να είναι μεταξύ 0 και 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactEmail'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactEmailFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
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