CONTACTEZ-NOUS
CONTACTEZ-NOUS
Vous n'arrivez pas à trouver ce que vous cherchez dans l' assistant boutique en ligne ou le FAQ boutique en ligne ? Contactez l'équipe Swarovski:
Customer Relations Switzerland & Liechtenstein
Swarovski Aktiengesellschaft
Dröschistrasse 15
Postfach 567
9495 Triesen
Liechtenstein
Tel: 0800 577 599
LOCALISATEUR DE BOUTIQUES
TROUVEZ UNE BOUTIQUE SWAROVSKI PROCHE
Découvrez la beauté des produits Swarovski dans l'une de nos boutiques !
CONTACTER LE SERVICE CLIENTELE LOCAL
Notre service clientèle présent dans le monde entier sera heureux de recevoir vos remarques, de répondre à vos questions ou de vous fournir des informations supplémentaires concernant nos produits.
ÉQUIPE DE LA BOUTIQUE ONLINE
« Pour toutes questions et informations concernant la Boutique Online (par ex., processus de commande, paiement, sécurité, livraison ou politique de retour), contactez l’équipe Swarovski online en remplissant le formulaire de contact ci-dessous.
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$(this).siblings('.js-ch-shortContactFormConfig')
.formValidation({
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[shortContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Veuillez choisir un titre.',
message_en: 'Please select a title'
}
}
},
'values[shortContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Veuillez entrer votre nom.',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 40 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Merci d\'entrer votre nom',
message_en: 'Please enter your last name.'
},
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 40 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: /^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+$/,
message: 'Veuillez entrer votre adresse mail.',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Veuillez entrer votre adresse mail.',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'Le nombre de caractères de ce champ doit être compris entre 0 et 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 20 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
},
callbackPhone: {
alias: 'callback',
message: 'Veuillez indiquer votre numéro de téléphone',
message_en: 'Please enter your telephone number',
callback: function (value, validator, $field) {
var matchesRegex = true;
var regexList = [];
for (var i = 0; i < regexList.length; i++) {
matchesRegex = matchesRegex && (value.match(regexList[i])[0] === value);
}
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== "Unknown";
return value === '' || (matchesRegex && isValidPrefix);
}
},
}
},
'values[shortContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Veuillez entrer votre pays\/région.',
message_en: 'Please enter your country\/region.'
}
}
},
'values[shortContactFormDefinition_subject]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Veuillez remplir le champ Sujet - merci.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'Le nombre de caractères de ce champ doit être compris entre 0 et 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Veuillez remplir le champ Sujet - merci.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'Le nombre de caractères de ce champ doit être compris entre 0 et 1000',
message_en: 'The number of characters for this field must be between 0 and 1000',
min: 0
,
max: 1000
},
}
},
'values[shortContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 11 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[shortContactFormDefinition_beSwaMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_beSwaMemberNumber]': {
trigger: 'blur',
validators: {
}
}
}
})
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "help-block");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('small[data-field="' + data.field + '"]').remove();
$errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'shortContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'shortContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
SERVICE APRES-VENTE
Pour toutes questions et informations concernant nos boutiques, et/ou si vous souhaitez des informations générales sur les produits, contactez votre Service consommateurs Swarovski local.
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$(this).siblings('.js-ch-longContactFormConfig')
.formValidation({
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[longContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Veuillez choisir un titre.',
message_en: 'Please select a title'
}
}
},
'values[longContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Veuillez entrer votre nom.',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 40 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Merci d\'entrer votre nom',
message_en: 'Please enter your last name.'
},
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 40 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: /^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+$/,
message: 'Veuillez entrer votre adresse mail.',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Veuillez entrer votre adresse mail.',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'Le nombre de caractères de ce champ doit être compris entre 0 et 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[longContactFormDefinition_addressLine1]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 60 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 60 characters for this field',
max: 60
},
}
},
'values[longContactFormDefinition_addressLine2]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 40 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_zip]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 10 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 10 characters for this field',
max: 10
},
}
},
'values[longContactFormDefinition_town]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 40 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Veuillez entrer votre pays\/région.',
message_en: 'Please enter your country\/region.'
}
}
},
'values[longContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 20 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
},
callbackPhone: {
alias: 'callback',
message: 'Veuillez indiquer votre numéro de téléphone',
message_en: 'Please enter your telephone number',
callback: function (value, validator, $field) {
var matchesRegex = true;
var regexList = [];
for (var i = 0; i < regexList.length; i++) {
matchesRegex = matchesRegex && (value.match(regexList[i])[0] === value);
}
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== "Unknown";
return value === '' || (matchesRegex && isValidPrefix);
}
},
}
},
'values[longContactFormDefinition_topic]': {
trigger: 'change',
validators: {
notEmpty: {
message: '\u003Cspan style=\'color:#ff0000;\'\u003Eerror.genericConfigurableForm.global-contactOnlineTeam-topic\u003C\/span\u003E',
message_en: '\u003Cspan style=\'color:#ff0000;\'\u003Eerror.genericConfigurableForm.global-contactOnlineTeam-topic\u003C\/span\u003E'
}
}
},
'values[longContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Veuillez remplir le champ Sujet - merci.',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 1 000 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 1,000 characters for this field',
max: 1000
},
}
},
'values[longContactFormDefinition_callRequest]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_contactPrivacyPolicy]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Champ obligatoire',
message_en: 'Mandatory field'
},
}
},
'values[longContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'Vous avez dépassé la longueur maximum des 11 caractères autorisés pour ce champ',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[longContactFormDefinition_beSwaMember]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_beSwaMemberNumber]': {
trigger: 'blur',
validators: {
}
}
}
})
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "help-block");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('small[data-field="' + data.field + '"]').remove();
$errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'longContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'longContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};