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Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays.
Standard shipping time: 5-6 business days after processing and shipping.
Express shipping time: 1-2 business days after processing and shipping.
Swarovski is unable to deliver to PO boxes or APO/FPO addresses.
You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards and customised products). Our returns policy covers all items, including those on promotion or sale.
How much time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
Swarovski crystal is a delicate material that must be handled with special care. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage:
Jewellery & Watches:
Store your jewellery in the original packaging or a soft pouch to avoid scratches.
Avoid contact with water.
Remove jewellery before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.
Figurines & Decorative Objects:
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water. Dry with a soft, lint free cloth to maximise brilliance. Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
Make your gift even more special with a premium branded bag and colourful bow wrapping. You may also include a personalized gift message.
By choosing a gift option, your items will all be wrapped into one gift bag. If you wish to add a personalized note, one card will be added per order.
Our gift wrapping materials have been chosen with our beautiful planet in mind.