YOUR ONLINE PURCHASE

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Order
HOW TO ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home or using a mobile device while you’re on the move. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag


Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:


To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:


View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:


If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:


Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return within 14 days (28 days for UK and Ireland). You will find further information in the Return Policy section.

REGISTRATION
If you are a registered user, your existing address details will be saved for future visits and purchases.
 
BENEFITS OF REGISTERING

Speed up online shopping by storing your personal information
Add favourite products to your wish list, which can be sent to family and friends
View the status of your order at any time online

Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.

CHANGE YOUR PERSONAL DETAILS OR PASSWORD
In the My Account section, access and change your personal details at any time. 
 
FORGOT YOUR PASSWORD?
If you have forgotten your password, retrieve it easily with the password retrieval function.
 
PRODUCT AVAILABILITY
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you. 
 
ORDER STATUS AND TRACKING
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.
WISH LIST
This service is available to registered users of the Online Shop.
Your wish list may contain up to 20 products that may be bought later or marked as gift ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change. 
ONLINE SHOP COUNTRIES

Swarovski Crystal Online currently delivers to the following countries:

    Australia
    Austria
    Belgium
    Canada
    China
    Czech Republic
    Denmark
    Finland
    France
    Germany
    Great Britain
    Greece
    Hungary
    Ireland
    Italy
    Japan
    Korea
    Luxembourg
    The Netherlands
    Poland
    Portugal
    Slovenia
    Spain
    Sweden
    Switzerland (including Liechtenstein)
    The USA

Countries and regions exempt from delivery:

Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed.
Swarovski is currently unable to deliver to the following regions/countries:

    Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma and El Hierro)
    Isle of Man
    Corsica
    French Territories (Guadeloupe, Martinique, Guyana and La Réunion)
    Ceuta
    Melilla
    Cyprus
    San Marino
    Gibraltar
    Andorra
    Christmas Island (Australia)
    Fær Øer (Faroe Islands)
    Greenland
    Helgoland Island
    Büsingen
    Åland Islands
    Principality of Monaco
    Mount Athos
    Channel Islands (Jersey and Guernsey)
    Livigno
    Campione d’Italia
    Vatican City
    Aruba and Netherlands Antilles
    British territories
 

PUNCTUAL DELIVERY
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible. Please allow an additional 2-3 working days for delivery of customised items (e.g. engravings).
 
PRODUCT LIMITATIONS

Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.

Product limitations are communicated in various places. 

PUBLIC HOLIDAYS

Europe and Canada

European deliveries are managed via the Swarovski European hub in Lichtenstein, which will be closed on the public holidays listed below. Please note that no deliveries will be scheduled on these dates, and that public holidays are not counted as working days. The global delivery partner will also follow local public holidays in the country of delivery.

New Year’s Day: January 1
St. Berchtold's Day: January 2
Epiphany: January 6
Candlemas: February 2
St. Joseph: March 19 
Good Friday: March 30
Easter Monday: April 2
Labour Day: May 1
Ascension Day: May 10
Whit Monday: May 21
Corpus Christi: May 31
National Day of Switzerland: August 1 
Assumption: August 15 
Mary's birth: September 8
National Day of Austria: October 26 
All Saints' Day: November 1 
Immaculate Conception: December 8 
Christmas Day: December 25 
Boxing Day: December 26
 

Australia, Korea and Japan:

Australian, Japanese and Korean deliveries are managed via the Swarovski hub in Singapore, which will be closed on the public holidays listed below. Please note that no deliveries will be scheduled on these dates, and that public holidays are not counted as working days. The global delivery partner will also follow local public holidays in the country of delivery. 

New Year’s Day : January 1
Chinese New Year : February 16, 17
Good Friday : March 30
Labour Day : May 1
Vesak Day : May 29
Hari Raya Piasa : June 15
National Day : August 9
Hari Raya Haji : August 22
Deepavali : November 6
Christmas Day : December 25

DELIVERY INFORMATION: EXCLUSIVE MASTERPIECES
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalised premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.
 
SHIPPING
SHIPPING OPTIONS AND TIMES

Orders placed from Monday to Friday by 12 pm AEST will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. 

Please find below an overview of the shipping option and time, except to rural and isolated regions where shipments can take longer. 

Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.

Country

Standard shipping time

Standard shipping charges

Free standard shipping for orders over

Express delivery time

Express shipping charges

Australia

3-6 Days

AUD 9.00

AUD 120.00

n/a

n/a


Please note that your order cannot be processed by our delivery partner on public holidays in Singapore and Australia.

Items remain the property of Swarovski until receipt of final payment.

SWAROVSKI'S SHIPPING PARTNERS
Swarovski's delivery partner, Schenker, handles all shipments to Australia.
SCHEDULED DELIVERY

Order today and receive your package on a date of your choice. Customers should note that orders can only be shipped between Monday and Friday. Products ordered will be delivered to an address of your choice by Swarovski's shipping partners. The company makes every effort to deliver your order on time. 

Customers should note that orders can only be shipped between Monday and Friday. 

Products ordered will be delivered to an address of your choice by Swarovski's shipping partners. The company makes every effort to deliver your order on time.

REGIONS EXEMPT FROM DELIVERY

•    Ashmore and Cartier Islands

•    Australian Antarctic Territory

•    Coral Sea Islands

•    Heard Island and McDonald Islands

•    Norfolk Islands

•    Christmas Island

•    Cocos (Keeling) Islands

PAYMENT
PAYMENT

All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.

PAYMENT BY CREDIT CARD

Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed. 

The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad. 

SECURITY CODE

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.

3D-SECURE
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
PAYMENT BY WIRECARD
For customers without a credit card, Swarovski also accepts payments by Wirecard. This is a prepaid card that can be used like a credit card that provides the holder with the security of a spending limit. Wirecard also reduces the risk of fraud or card abuse. The balance can be checked online and is updated daily.
PAYPAL
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with Swarovski.
TAX REFUND

All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.

The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted. 

RETURNS
RETURN PROCESS

Swarovski's top priority is to satisfy all its customers. You may return items ordered online and thereby withdraw from the sales contract up to 30 days after their receipt (with the exception of Gift Cards). To return your order, please proceed as follows:

1. Remove the peel-off label attached to the Return Form


2. Put the items you wish to return inside the parcel, together with the filled-in Return Form


3. Stick the return label onto the parcel

If you have lost it, please return the parcel to the following address:

Swarovski Australia (Online)

1/4D Huntley Street

Alexandria NSW 2015    


4. Take the parcel to the nearest post office and ship it by standard mail

Make sure you get a copy of the postal receipt for future reference.


5.  After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order

If you received the item(s) as a gift, the sender will be refunded automatically.

RETURN POLICY

Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused and undamaged condition together with the Return Form and the original Swarovski packaging.

Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.

Please note that no products purchased from the Online Shop may be returned at local Swarovski retail stores.    

Subject to the terms of this return policy, the Online Shop only accepts returns of products purchased from the Online Shop.  For the avoidance of doubt, the Online Shop does not accept returns of products purchased from local Swarovski retail stores or products purchased from Swarovski retail stores located outside of Australia. 

Also, kindly note that Swarovski does not have an international exchange or refund policy for products. Accordingly, for example, a Swarovski retail store located in Australia would not be able to provide an exchange or a refund for a product purchased at a Swarovski retail store in Singapore. 

Gifts and Gift Cards
Ordering a gift?
Make your gift extra special at no extra cost by selecting your preferred options at checkout.
 
Free greeting card
Add an elegant greetings card with a personalised message inside (limited to one greetings card per order).
 
Free gift bag

For the ultimate finishing touch, add a premium Swarovski gift bag.

Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.

Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.

Choose a delivery date

Want to have your gift delivered on a specific date? Simply use our scheduled delivery service (not available in Japan, Canada, or Australia). Find out more about our shipping options.


Browse our inspiring gift ideas and make someone smile with a sparkling Swarovski present.

Order
HOW TO ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home or using a mobile device while you’re on the move. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag


Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:


To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:


View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:


If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:


Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return within 14 days (28 days for UK and Ireland). You will find further information in the Return Policy section.

REGISTRATION
If you are a registered user, your existing address details will be saved for future visits and purchases.
 
BENEFITS OF REGISTERING

Speed up online shopping by storing your personal information
Add favourite products to your wish list, which can be sent to family and friends
View the status of your order at any time online

Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.

CHANGE YOUR PERSONAL DETAILS OR PASSWORD
In the My Account section, access and change your personal details at any time. 
 
FORGOT YOUR PASSWORD?
If you have forgotten your password, retrieve it easily with the password retrieval function.
 
PRODUCT AVAILABILITY
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you. 
 
ORDER STATUS AND TRACKING
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.
WISH LIST
This service is available to registered users of the Online Shop.
Your wish list may contain up to 20 products that may be bought later or marked as gift ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change. 
ONLINE SHOP COUNTRIES

Swarovski Crystal Online currently delivers to the following countries:

    Australia
    Austria
    Belgium
    Canada
    China
    Czech Republic
    Denmark
    Finland
    France
    Germany
    Great Britain
    Greece
    Hungary
    Ireland
    Italy
    Japan
    Korea
    Luxembourg
    The Netherlands
    Poland
    Portugal
    Slovenia
    Spain
    Sweden
    Switzerland (including Liechtenstein)
    The USA

Countries and regions exempt from delivery:

Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed.
Swarovski is currently unable to deliver to the following regions/countries:

    Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma and El Hierro)
    Isle of Man
    Corsica
    French Territories (Guadeloupe, Martinique, Guyana and La Réunion)
    Ceuta
    Melilla
    Cyprus
    San Marino
    Gibraltar
    Andorra
    Christmas Island (Australia)
    Fær Øer (Faroe Islands)
    Greenland
    Helgoland Island
    Büsingen
    Åland Islands
    Principality of Monaco
    Mount Athos
    Channel Islands (Jersey and Guernsey)
    Livigno
    Campione d’Italia
    Vatican City
    Aruba and Netherlands Antilles
    British territories
 

PUNCTUAL DELIVERY
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible. Please allow an additional 2-3 working days for delivery of customised items (e.g. engravings).
 
PRODUCT LIMITATIONS

Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.

Product limitations are communicated in various places. 

PUBLIC HOLIDAYS

Europe and Canada

European deliveries are managed via the Swarovski European hub in Lichtenstein, which will be closed on the public holidays listed below. Please note that no deliveries will be scheduled on these dates, and that public holidays are not counted as working days. The global delivery partner will also follow local public holidays in the country of delivery.

New Year’s Day: January 1
St. Berchtold's Day: January 2
Epiphany: January 6
Candlemas: February 2
St. Joseph: March 19 
Good Friday: March 30
Easter Monday: April 2
Labour Day: May 1
Ascension Day: May 10
Whit Monday: May 21
Corpus Christi: May 31
National Day of Switzerland: August 1 
Assumption: August 15 
Mary's birth: September 8
National Day of Austria: October 26 
All Saints' Day: November 1 
Immaculate Conception: December 8 
Christmas Day: December 25 
Boxing Day: December 26
 

Australia, Korea and Japan:

Australian, Japanese and Korean deliveries are managed via the Swarovski hub in Singapore, which will be closed on the public holidays listed below. Please note that no deliveries will be scheduled on these dates, and that public holidays are not counted as working days. The global delivery partner will also follow local public holidays in the country of delivery. 

New Year’s Day : January 1
Chinese New Year : February 16, 17
Good Friday : March 30
Labour Day : May 1
Vesak Day : May 29
Hari Raya Piasa : June 15
National Day : August 9
Hari Raya Haji : August 22
Deepavali : November 6
Christmas Day : December 25

DELIVERY INFORMATION: EXCLUSIVE MASTERPIECES
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalised premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.
 
SHIPPING
SHIPPING OPTIONS AND TIMES

Orders placed from Monday to Friday by 12 pm AEST will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. 

Please find below an overview of the shipping option and time, except to rural and isolated regions where shipments can take longer. 

Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.

Country

Standard shipping time

Standard shipping charges

Free standard shipping for orders over

Express delivery time

Express shipping charges

Australia

3-6 Days

AUD 9.00

AUD 120.00

n/a

n/a


Please note that your order cannot be processed by our delivery partner on public holidays in Singapore and Australia.

Items remain the property of Swarovski until receipt of final payment.

SWAROVSKI'S SHIPPING PARTNERS
Swarovski's delivery partner, Schenker, handles all shipments to Australia.
SCHEDULED DELIVERY

Order today and receive your package on a date of your choice. Customers should note that orders can only be shipped between Monday and Friday. Products ordered will be delivered to an address of your choice by Swarovski's shipping partners. The company makes every effort to deliver your order on time. 

Customers should note that orders can only be shipped between Monday and Friday. 

Products ordered will be delivered to an address of your choice by Swarovski's shipping partners. The company makes every effort to deliver your order on time.

REGIONS EXEMPT FROM DELIVERY

•    Ashmore and Cartier Islands

•    Australian Antarctic Territory

•    Coral Sea Islands

•    Heard Island and McDonald Islands

•    Norfolk Islands

•    Christmas Island

•    Cocos (Keeling) Islands

PAYMENT
PAYMENT

All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.

PAYMENT BY CREDIT CARD

Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed. 

The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad. 

SECURITY CODE

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.

3D-SECURE
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
PAYMENT BY WIRECARD
For customers without a credit card, Swarovski also accepts payments by Wirecard. This is a prepaid card that can be used like a credit card that provides the holder with the security of a spending limit. Wirecard also reduces the risk of fraud or card abuse. The balance can be checked online and is updated daily.
PAYPAL
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with Swarovski.
TAX REFUND

All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.

The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted. 

RETURNS
RETURN PROCESS

Swarovski's top priority is to satisfy all its customers. You may return items ordered online and thereby withdraw from the sales contract up to 30 days after their receipt (with the exception of Gift Cards). To return your order, please proceed as follows:

1. Remove the peel-off label attached to the Return Form


2. Put the items you wish to return inside the parcel, together with the filled-in Return Form


3. Stick the return label onto the parcel

If you have lost it, please return the parcel to the following address:

Swarovski Australia (Online)

1/4D Huntley Street

Alexandria NSW 2015    


4. Take the parcel to the nearest post office and ship it by standard mail

Make sure you get a copy of the postal receipt for future reference.


5.  After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order

If you received the item(s) as a gift, the sender will be refunded automatically.

RETURN POLICY

Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused and undamaged condition together with the Return Form and the original Swarovski packaging.

Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.

Please note that no products purchased from the Online Shop may be returned at local Swarovski retail stores.    

Subject to the terms of this return policy, the Online Shop only accepts returns of products purchased from the Online Shop.  For the avoidance of doubt, the Online Shop does not accept returns of products purchased from local Swarovski retail stores or products purchased from Swarovski retail stores located outside of Australia. 

Also, kindly note that Swarovski does not have an international exchange or refund policy for products. Accordingly, for example, a Swarovski retail store located in Australia would not be able to provide an exchange or a refund for a product purchased at a Swarovski retail store in Singapore. 

Gifts and Gift Cards
Ordering a gift?
Make your gift extra special at no extra cost by selecting your preferred options at checkout.
 
Free greeting card
Add an elegant greetings card with a personalised message inside (limited to one greetings card per order).
 
Free gift bag

For the ultimate finishing touch, add a premium Swarovski gift bag.

Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.

Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.

Choose a delivery date

Want to have your gift delivered on a specific date? Simply use our scheduled delivery service (not available in Japan, Canada, or Australia). Find out more about our shipping options.


Browse our inspiring gift ideas and make someone smile with a sparkling Swarovski present.

DO YOU NEED HELP?

CUSTOMER SERVICE
Opening Hours

Mon - Fri
8.00am - 6.00pm AEST

Phone
1800 795 299
Email address
customer_relations.au@swarovski.com