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Orders placed from Monday to Friday by 12pm AEST will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays.
Standard delivery time: 3-6 business days after processing and shipping
Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.
Swarovski's top priority is our customer satisfaction. You may return your online order up to 30 days after receipt. Our returns policy covers all items, including those on promotion or sale (with the exception of Gift Cards and Swarovski Masks if unpacked due to hygienic reasons).
How much time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
Returns via Swarovski store:
Returns will be processed to the original payment method and will take up to 3-7 business days for the credit to be applied.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
Make your gift even more special with a premium branded bag and colourful bow wrapping. You may also include a personalized gift message.
By choosing a gift option, your items will all be wrapped into one gift bag. If you wish to add a personalized note, one card will be added per order.
Our gift wrapping materials have been chosen with our beautiful planet in mind.