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Orders placed from Monday to Friday by 12pm AEST will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays.
Standard delivery time: 3-6 business days after processing and shipping
Express delivery time: 1-2 business days after processing and shipping
Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.
Swarovski's top priority is to satisfy all its customers. You may return items ordered online and thereby withdraw from the sales contract up to 60 days after their receipt (with the exception of Gift Cards). Our returns policy covers all items, including those on promotion or sale.
How much time time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
Returns via Swarovski store:
Returns will be processed to the original payment method and will take up to 3-7 business days for the credit to be applied.